Caffè Nero Express in Leeds

Served by Adrian who was sweet and efficient, left a good impression on my friend and I.

Lovely bubble warm friendly staff always welcome to the coffee shop! Very professional and excellent service. I had a very delicious black Americano there - thank you! ☕️

I was served by Adrian at Leeds station. He is professional, cheerful and friendly. He made sure my drink was perfect which it was. We chatted a bit and at a station when it can be stressful he made a difference to my day. Thanks Adrian!

Very friendly barista!! Didn’t catch his name but he had great customer service I would visit again!! :D

Great tasting coffee, cosy cafe, top tiramisu and truly friendly staff ensure I'll be back regularly.

To the two people working between 9 and 10am on Tuesday 28th May 2024 (especially the one on the till), thank you for making my entire week. I can’t tell you how much your compliment meant to me and I wish we had more people like you in the world. Thank you thank you thank you!!

I don't very often leave reviews especially bad reviews as I know working in the service sector can be challenging. However I visited the other day, when I arrived there was 3 members of staff there, 2 on their phones looking disinterested and one ignoring me. Eventually the blonde woman with glasses looked up and saw me waiting. She really shouldn't be working in a customer facing role and if she's that disinterested In the job should find other employment.

Absolutely phenomenal and fast service. Went with my family who visited for holiday for a quick to go drink and Leah entertained us with a great laugh whist the drinks were being made. Definitely will visit again and again whenever travelling from Leeds!

Friendly, and extremely efficient team first thing in the morning.

Came in for a coffee on my way home and was greeted by the brightest friendliest barista, I didn't catch his name but his attitude and efficiency in making my drink while keeping friendly conversation made my day

Gutted. Went to grab a coffee and it was closed at 4.55 - meant to be open until 7pm. Would have grabbed one elsewhere if I had known!

Very grumpy member of staff served me and then wouldn't add a stamp to my loyalty card after I had paid. Won't bother using this one again.

Eli and Mary really understood the assignment. Miss the ginger boy who used to work there.

Mary is a legend! The best member of staff Caffé Nero could ask for!

Served the wrong drink. Staff standing around talking, whilst tables were full of empty cups and plates. Poor overall

Great little coffee shop. Mary served me this morning with a smile and cheer. Great coffee and great service.

Today i asked for a white chocolate mocha, but i said i needed iced one, the employee said he can’t and it is not on the system, i told him ok then i want a hot white chocolate mocha but give me ice also, he said he will not do it i asked him why will that change the price for just giving me extra ice? he said yes i left without ordering anything he is very rude and doesn’t even smile, him and the woman too terrible customer service, not friendly nor approachable i’ve been there twice and both were not a pleasant experience for me

Friendly and quick service here, no complaints. Very efficient operation in a tight place.

Got our coffee and food at 11.45 (highlighting this for the staff member on shift) and was brilliant. Staff member was chatty, happy and our coffee was amazing. Also explained the loyalty card point scheme to us. Amazing.

I used to love this coffee shop, but since the team has changed, it's always closed in the morning, and it 6.45 am! Either when it used to be open from 6am. Hope those lovely ladies will come back and everything will back to the normal

The employees do not respect the queue, if the customers make a mistake, the employees are supposed to see the correct queue . It was a very bad experience and I left the line because of the staff

Staff here are always lovely and welcoming. A big shoutout to Kiran - I have a hidden disability and struggled to say my order, but Kiran was really attentive and did not rush nor force me to speak. Really appreciate that - consideration of others really does go a long way :)!!!

Love the coffee and treats always providing great service and atmosphere.

So I just popped to cafe Nero to get a coffee as I know I have a two hour journey home! Had a little chat with the girl who’s working and she was so lovely! I hope she gets some praise for her excellent customer service! Thank you for making my day!

Great coffee and atmosphere . Able to sit peacefully and enjoy. I Close to station which is an advantage.

This Caffe Nero is terrible. There was one shop keeper (a lady) at the shop making drinks and taking payment. After taking my order, she went to make the drinks and I have made my payment. When the drinks are made, she asked me to pay again. At that time, I thought the first transaction didn't go through and use my card to pay again. Later on, I realised there were 2 transactions at my card and went back to the shop. The shopkeeper didn't admit that I was charged twice and insisted that no refund can be made. This is terrible, I will not return to this shop again. As a loyal Caffe Nero customer, I am very upset about this and the ignorance of the shopkeeper.

Went for a too good to go bag, got told I couldn't get one and to cancel the order for the money back which you can't do within the collection time. Not impressed.

Past through Leeds station was was greeted and served by the best of customer service by Adrian and Mark

I'm usually a fan of Caffè Nero, however the service I received at 9.30 on 18.09.21 was substandard. The toasted sandwich I bought was served cold and wasn't cut. Also the cappuccino I ordered was made with overheated skimmed milk rather than regular milk, so there was little foam. I think the Barista confused my order with the person after me. I understand that mistakes can be made and it is a high pressure environment so I am giving 2 stars. I will return to Caffe Nero but probably avoid the small kiosk ones from now on.

Good coffee Good atmosphere will go back to this coffee shop

Located in Leeds Train Station is this Caffé Nero outlet, a fine looking cafe my twin brother Stephen and I decided to drop into as we started a five day break in Leeds. Your typical Caffé Nero interior, nice decor and furnishings, cozy sums it up best,there's plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling railway station concourse. We were here on a Monday afternoon, we track and traced and sanitised our hands and ordered a flat white coffee each, served steaming hot, we just kicked back and planned out the day ahead while sipping our coffee's. I am a big fan of Caffé Nero, their coffee is consistent in every outlet, my coffee was good ,a totally refreshing brew and a great start to our day . We moved on after our delicious coffee's and for a first time visit to this particular Caffé Nero Express we had a great time. This Caffe Nero Express is easy to locate along New Station Street in Leeds Railway Station. Opening hours are; Monday to Saturday, 7am till 5.30pm. Sunday, 8.30am till 5.30pm. A great Caffe Nero Express, if your in the area most definitely well worth checking out.

I like Nero coffee, always rich in flavour, no idea why Starbucks and Costa ever see customers when there is a Nero within reaching distance

Coffee good. Staff need to cheer up. Very miserable interaction this morning . Not what need when you are getting your brew on a morning. Would recommend walking out of station and going to boar Lane branch where they are really friendly even at 0630 in the morning!

The best coffee quality! Very nice staff, friendly and quick!

Good coffee but miserable service and never open on time.

The staff here are fantastic - thanks folks

Brilliant addition to the train station, coffee is the usual Nero quality but I think the service suffers from the staff being so accustomed to pressure and queues, when its quieter I'd love to see them engage with customers more. The barista today was really friendly so high fives to him! The cashier was very preoccupied juggling something else (there was no queue) which made me feel a bit inhuman. Best coffee in the train station though, don't walk past :)

Best coffee i've tried in Leeds. Especially cappuccino. Not only in here but in every caffè Nero 👌

This Caffè Nero Express is a tiny booth in the entrance to Leeds station but it serves great coffee - as you'd expect from Nero and has a surprising option of other items as well. Friendly and chatty staff. If you need a quick coffee while you wait for a train this is a good place to grab one on the go!

Despite having high ceilings and floor to ceiling windows, it's still cosy.