Delivery
Pickup
Outdoor
The best restaurants in Myton Kingston upon Hull, City of Yorkshire and The Humber
302 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
369 Opinions in 1 websites
Having visited this branch a fair few times I’ve always been pleasantly surprised by the attentive staff, always busy doing something, good service, attentive, but sadly that all went out the window on my recent visit. Walking down the stairs I was met (not physically, I was stood waiting for a short time) with two members of the ‘team’ slouching against the counter chatting. Hmmm. Ok. A third team member greeted me, and she was very pleasant and friendly. The other two, 1 male, 1 female, still slouched against the counter. And not just slouched, but slouched with arms crossed (when not on their phones!). Not a great view having people’s butts sticking out when you look up. Not a great advert. What really bugged me was the manager (I’m assuming he was the manager as not in uniform) was in the vicinity and was even chatting with them. Sorry but having been in hospitality for numerous years with my own premises if staff had done that they would be given jobs to do. There is always something that can be done which doesn’t include slouching and chatting. Maybe it’s the norm here? Let’s get to the ordering, the young slouching female team member came to take my order ‘what can I get ya’. Ok so no ‘are you ready to order?’ or ‘can I take your order?’ Order given, back to slouching. I guess walking 20 feet and saying those few words took all your energy? They were that busy slouching the ‘manager’ brought my starter! Either that or I’m a privileged customer…… So onto the food…..well I can honestly say this was the worst I’ve had at any pizza express, and usually at this branch it has been pretty good. The pizza was undercooked, pretty much raw from about inch and half in (and as a romana base it should be pretty well cooked, crispy, across the whole base), about a dozen bits of meat, 5 onion rings, few little bits of green pepper, sauce was, well, non existent as was the cheese, maybe they were running out? On previous visits I have not been able to fault the pizzas, always well cooked and crispy with decent amount of toppings and enough cheese that it ‘strings’ when you pull a slice off. Did I complain or make anyone aware, no because no one came to see how my meal was as they were too busy slouching and not looking at any customers, nor did they ask when my plate was cleared with a fair amount left on it. Poor show, but in fairness it was the slouching female that cleared and I don’t think interacting with customers was her forte! And for those who will say they use phones for their orders, this server had one table, mine, so I can’t see what she was doing on the ordering phone with no other guests ordering with her! Lastly, the temperature in the restaurant was decidedly cold, I can’t see that any heating was on at all, luckily I had a thick jumper on but i was still cold throughout my visit. Dubious as to if I will return as this visit has put me off to be honest.
142 Opinions in 1 websites
we was at your Hull store today and not only was the service extremely poor and slow, we waited almost 35 mins between the first dessert reaching us to the last one reaching us so we didnt all eat together, which is what we expect on a family day out. every one of the four orders was wrong and missing items, my partner had to change what she was having twice as you didn't have what she wanted. my daughter ordered a hot chocolate which was forgotten all together until reminded, and when we finally got the waffles they was cold and I had to ask to have them warmed up. just an absolute awful experience, all for the pleasure of almost 50 pounds on desserts. to top it off it was cold and rainy outside and the air con was set to full and it was absolutely freezing the whole time we was in there. just absolutely awful.
136 Opinions in 1 websites
Very poor service, my waffle was raw, then when I voiced concern the “supervisor” of the area argued for 20 mins about how I couldn’t get a refund or new waffle as it came from the same machine, even though the other two waffles we ordered were fine. Also the coffee is basically milk with a drop of coffee in it. Am very disappointed and will not be returning!
37 Opinions in 1 websites
Sign on door says closed and assets removed. Real shame as the only wage beef burger joint around. Understand the York one has closed too. Sign of the times.
24 Opinions in 1 websites
Best taco place you can get Taco Bell ain’t got nowt on taco loco best crispy quesadillas I’ve ever tried
9 Opinions in 1 websites
Came here for coffe and cake,had to sit outside because it was not very clean the full place wants a refurbi...ment. Will not be returning
2 Opinions in 1 websites
I was walking in the area and decided I needed a hot drink to warm as it a cool breeze coming off the Humber. Seating was available both inside and out and I took shelter inside. Limited seating inside but there was only another table, so plenty of room for just me. I ordered an espresso and as they could not find cups, had it in a paper cup. It looked rather sad and lost in a giant cup, but was still good. Nice find down near where the ferries set sail.
2 Opinions in 1 websites
A mistake with milk alternatives was made, I asked for oat however with the plastic screens everywhere meant the cashier must've misheard. I couldn't take the two lattes because of the dairy allergy, I offered to pay the extra for the new milk. The attitude and glare I got from women making the drinks was disgusting. I work in hospitality myself and know that mistakes are made just part of the job, so for the reaction from her was unacceptable. The actual cashier was really polite and apologised. (Not only that her hair was down, I know that working with food and drink this is really unhygienic)