Kaspas in Kingston upon Hull, City of

Very poor service, my waffle was raw, then when I voiced concern the “supervisor” of the area argued for 20 mins about how I couldn’t get a refund or new waffle as it came from the same machine, even though the other two waffles we ordered were fine. Also the coffee is basically milk with a drop of coffee in it. Am very disappointed and will not be returning!

We went a year ago and loved it so my son asked to go back for his birthday again this year. Very disappointing. Staff members were disinterested. We were not allowed to sit upstairs and told to sit on a table in the corner downstairs where it was very cold, we kept our coats on to eat. The place had a dirty uncared for feel. We ordered via the app as it says to on the menu but the server came to our table and told us that we shouldn’t have done this? Even though it is instructed on the menu and it allowed us to put an order through so this was confusing. When our drinks arrived they were just put on the edge of our table without a word from the server so we didn’t know which of the coffees were which till we tasted. Food was alright, nothing special. Very small portions for the price. Couldn’t wait to leave to be honest, really not a nice atmosphere here anymore. We won’t be coming back.

Over priced and dirty place. The customer toilets were vile and made me nearly throw up. If it wasn’t for my kids begging to go in I’d have never stepped foot in here. Extremely strong smell of urine in the entrance too. Don’t go in here. Needs an inspection for hygiene.

Ordered 2 sundaes, over priced for what it was. They were nice though. Ordered a slush bubble tea, I sent it back and asked for a refund. It was meant to be bubblegum with blueberry boba balls. It tasted like ice mainly with a hint of some weird taste. Wasn’t nice at all. Staff were nice and offered a different one, I declined and they gave me a refund.

Very attentive staff, couldn’t do enough. I visited with my son for a treat for his last day at college and the whole team were so kind. We had waffles, crepes and milkshakes. The waffles are especially delicious! Definitely worth a visit

As a group of friends we used to love coming to Kaspas, would have meals elsewhere and make a point of coming here for dessert, but the last few times have been a complete let down. The fact there is only ever one person working (usually sitting at a booth on a laptop) should be enough to say how quiet it has been there recently. Our three most recent visits included the wrong meals being sent (then when asking about it at the counter being told "well we're out of the buttons which if why you got galaxy. you would have been told when you ordered" which we werent), a regular coke float being sent out with chocolate not vanilla ice cream (to which we were told "well thats what you ordered"), extras ordered being missing and the most recent visit the strawberries had definitely not been washed, had black bits on them and were going mushy - definitely past their use by date. Once we had our food the guy stood behind the counter on his phone the whole time, until three lads came in and appeared to get a tub each of free ice cream (certainly nothing was rung through the till). We didn't get a check-back to ask how it was which we have had on previous visits. Unfortunately it seems the rotation of constant new staff are in need of some customer training. It always used to be busy when we went in but we were the only people in for those visits. On our most recent visit we were told there had been a change in management however lets hope this is for the best as it cant get much worse im afraid. Also the toilets are in dire need of attention - do not recommend a visit to them.

Old menu's so it's about 15% more expensive than listed, yet they refuse to honour that price OR get rid of the old menus. And it was overpriced anyway. Service is shockingly slow and nothing comes out together, portions tiny... just avoid

Rip off. Don’t waste your money… bad quality ice cream. Bad customer service and miserable staff, did not honour price on menu, massively overpriced food… I got one scope of ice cream on one cookie for 8.25. Partner had half a plate of whipped cream with two scoops of ice cream for 8.25. Disgusting profit margin. Pretty simple desert nothing special either.

Okay so I usually love going to Kaspas but the last 2 or 3 times I've been, I have noticed that it has gone massively downhill. It is just another money grabbing chain full of young inexperienced staff who don't really care about providing good customer service. We visited a few days ago and got there as soon as it opened, we were told straight away that the waffle machine wasn’t ready yet so we couldn’t order waffles. Disappointing as this was what all 3 of us were going to have, but okay we move on. The man serving told us he was on his own until 12. So we went to the till to order, my mother in laws order came out first and was correct however all of the food and drinks then came out separately and within a good 7 minutes of each other; which is obviously not what you want. Now I completely understand and sympathize that the man serving was on his own, however my mother in laws crepe looked almost thrown together and considering he’d JUST made it when he put it on the table the cream was hanging off the sides of the plate and was just a badly presented mess. My husbands food came second and had no issues. The main issue was with my order. We all ordered a drink and my husband and mother in laws drinks came quite quickly despite the man being on his own, I ordered a chocolate coke float which after 40 minutes still hadn’t come! It came after all of our desserts, and he’d brought me a hot chocolate with ice cream mixed in?? Now there was a bit of language barrier which again I understand and sympathize with as this man was on his own. However at the till when my mother in law was stood with me and very clearly heard what I asked for, I asked for a chocolate coke float he said hot chocolate yes I said no not hot chocolate a coke a cold coke with chocolate ice cream he said yes ok and the screen appeared to say soda float which was what I asked for. Even after my drink came out after the food which to me is bizarre in itself, it wasn’t correct. We told him this straight away there was no apology, he was quite rude and said that this is what you asked for I explained no it’s not and eventually he took it away to get me a new one but walked off in a huff with not a simple ‘sorry let me change that for you’ which if he had, I wouldn’t be making a complaint as mistakes are fine it’s how you resolve them that matters. At this point it was around 11:40, his colleague had just turned up. Anyway onto my food, I ordered a Reese’s peanut butter crepe. Which states it comes with peanut butter sauce AND milk chocolate sauce plus Reese’s gelato. When it came it had no Reese’s gelato just half melted whippy ice cream and there was no peanut butter sauce just milk chocolate. I also paid extra for fudge cubes, it had no fudge cubes on and instead had fudge brownie. I don’t like brownies and had paid extra for fudge cubes. So again we spoke to the man who at this point his manager was in (or it may have just been his colleague). I said there’s no peanut butter sauce no Reese’s gelato and that I’d asked for fudge cubes and not brownies. He said there is peanut butter sauce on it, there was not. I don’t appreciate being called a liar as there was very clearly only milk chocolate sauce on it. When I said where’s the Reese’s gelato, he said oh I guess I can get you some, erm yes. Then he said you asked for fudge brownie I said no I didn’t I asked for fudge cubes. So again with a bad attitude and not a single ‘oh sorry’ off he went to speak to his colleague. Saw some head shaking between them both and some tutting, and then he came back and said again there is peanut butter sauce on it NO THERE WASN'T!!!! And he said well we don’t stock the fudge cubes anymore that’s why I gave you brownie chunks instead. It’s not remotely the same thing and second of all I paid extra for fudge cubes and also why did he not say that they didn’t do them anymore when I asked for them!! The whole experience was disappointing, I spent £38.80 which isn’t cheap and 1/3 of the order was totally wrong. The worst part of it being the way it was handled. And also being accused of being a liar when I can quite clearly see that something is 10000% not on my plate. Their staff need speaking to and to be told how to deal with it when something is wrong as if this had been dealt with correctly I wouldn’t even be contacting you. This is not the first time that I've been here and have had a bad experience like this with my order being wrong and with the staff. However last time I chose to give them another chance but I won't be doing this again.

First visit as a family, we were surprised by how many tables this place has, very few. We had to wait about 10 minutes for someone to vacate their table before we could be seated. We were given a menus and told to place our order at the counter, which we did. We ordered a waffle, crepe and carrot cake. Took a little while for these to be delivered, they were all ok but nothing special. The decor could do with refreshing and the toilets were an experience, not to be repeated. No lock on the door you just turn the handle across the door frame to stop it being opened from the other side. The facilities could do with a good clean and a revamp, they looked like no one really keeps a regular eye on the cleanliness/tideness. We will not be back because of the negatives we experienced.

Went here after hearing rave reviews so expected good things. The server looked and sounded so bored, I'm surprised she turned up for work at all. Ordered a bubblegum slush to be told they were out of the blueberry balls it comes with so went without. Asked for a bottle of water at nearly £2 was told our of stock so refunded. Ask for tap water waited ages for it. We were the only ones in there. Bubblegum slush tasted like water no taste of bubblegum. The Bueno waffle was tasteless and tasted very salty and peppery. For nearly £30 I expected it to be amazing but it was not worth the hype. Won't be going again.

Absouloutely beautiful desserts. I reccommend the hot cookie dough but there is alot to choose from! This is amazing. I dont live in Hull but i will be coming here again.

Visited as a last minute treat before cinema with my daughter. It was our first visit so not sure of the usual standard of food. It took quite a while for our drinks to come, approximately 15 minutes and then the ice cream and waffle followed about 5 minutes or so after that I think. My waffle wasn’t warm too which was disappointing. Not sure if we will visit again or stick to old favourites which sell the same thing in the avenues area.

Must be tenth time we’ve been in here now! Sometimes busy, but always great accommodating staff and smashing desserts! :0) - My Son loves the chocolate dipped strawberries, Daughter loves the pancakes and I’m slowly going through the sundae menu! Always walk out feeling a little bit heavier! Haha!

Ordered waffles. Didn’t get to chose the flavour icecream was a standard vanilla. The vanilla icecream we got with it tasted like gone of frozen cream!! Woman who served us Krisha was very rude. Used to be my favourite dessert place. Very let down.

Firstly! We got sat down next to people, not very covid safe and most of the staff are not wearing masks. If they are then it’s not covering their face or nose. We get table service and the women who served us had the worst attitude someone could have, she looked liked we had ruined her day and she didn’t want to work. She was walking around chewing gum and just all around unprofessional and not approachable at all. The way this women placed our meals down was ridiculous. Not asked who’s food is who’s it was just plonked on the table. And then we had to ask for cutlery after waiting for it! This place feels dirty not to explain the unhygienic toilets which looked like they haven’t been cleaned in days. No toilet roll, marks in the toilet and the dryers don’t work with no sign up. The hot food was also cold, overall bad experience and will not be returning. I’m fearful for my friend who is gluten free and we’re worried with all this she could have eaten gluten

OMG! calorific icecreamy goodness. Great service, staff very attentive. Fantastic range of sweet treats and drinks. If you are on a diet, DO NOT ENTER. This place is strictly for being spoilt. Delicious.

A nice little place. Got the '70's diner' feel to it. Plenty of seating upstairs and downstairs, plus outside when it's nice weather! A good selection of foods and not too pricey.

Visited with family, 6 adults and one child. We had to sit in two separate booths so chatting was a challenge!! The food took ages to arrive, and it wasn’t at all busy. They brought the child’s ice cream last, he’s only 3 so was...

Well organised, clean and efficient service makes a nice change from the usual Covid chaos. Would recommend, food is delicious.

Came last year but definitely gone down hill. Went for my daughters birthday with 6 x 12 year old & 3 adults. On arrival we were told we could not sit anywhere near the 6 kids due to government guidelines? So a party that goes...

Paid £15 for two waffles. Nothing like the picture. One scoop of ice cream. Hardly any toppings. Dry and tasteless. Do not waste your money. Had better at Bridlington for £3.

My fave place ever ,food comes out quick, staff are lovely and food is amaze , come multiple times recently and all been good

Food delivered quickly and was delicious- staff always kind and attentive, shop always clean and food always beautifully presented, wouldn't go anywhere else for a dessert anymore!!!!

We chose this place as we hadn't tried a Kaspa's yet and we only wanted a dessert. We were shown to a table quickly. I ordered our food and drink choices at the till to be told that it would be a delay of about...

This is the fourth time i have visited and it seems as though its slipped a little bit ....i ordered the mango madness and when it arrived it was missing the fresh mangos ,i asked about this and its was sorted out however i got...

Me and my partner went for a quick treat and the quality of service received was atrocious, the waffles came and there was no cutlery brought until we had to go up and got the response “oh yeah I was sidetracked”. The waffles are the...

We came here with a Groupon (a £20 voucher for £10); on our first visit, stock levels were hopelessly low, and so we took a rain check. Even on the second visit- which was earlier in the day, too- I had to opt for my...

We had a lovely dessert, but was spoilt by the state of the toilet, there was only one door from the eating area to the filthy toilet, urine on the seat and floor and no tissue either, mentioned it to the staff and got a...

Came here with my son and daughter in law.. staff was very friendly and helpful... the aircon was on so we kept our coats on as it was cold.. the staff helped me decide what to have.. Everyone enjoyed it.. will definitely be back for...

Went in and had to wait 20 mins to be seated. Then when we was seated the food came 30 mins later ( cheesecake , an ice cream in a cone and a frappe). No apology for this wait nothing. It was boiling upstairs and...

Had been down humber street for lunch and some drinks and before going home we stopped here as fancied something sweet. As soon as we walked in the heat hit us in the face, we were instantly dripping with sweat the heat was unbearable. As...

The food was ok but a little expensive for what you get. However the place is really dirty and the service was not good. Firstly I was brought ice cream and the waiter looked blankly when he delivered it and I asked for a spoon...

Great place to go for sweet tooth’s. So many fillings flavours and toppings to pick. Great atmosphere and friendly staff

We came here for my birthday treat and we wasn't disappointed. The desserts are amazing, couldn't fault any of it. The kids loved it. Can't wait to come back again.

Took my daughter for an afternoon treat, ordered a kinder bueno cookie dough.. absolutely amazing!! Great coffee too! Definitely recommend this quirky little place.

We were asked to take a seat fir 5 minutes and after 20 minutes were beckoned to a table. The so called waitress didn't say you had to make a choice then go downstairs to order so we had to ask some other customers. After...

Had a great time going to Kaspas for my college lunch breaks,tasty food and great decoration. Plus the seats are really comfy

Have been wanting to try here for ages and finally had chance to stop in. From walking through the door the vibe wasn’t great. Staff were rude and the place was visibly dirty. Tables upstairs hadn’t been cleared (for what looked like a while) and...

The waffles and the milkshakes are to die for! I haven't tried other things coz I can't make my mind up there's so much, I'd happily sit there all day and try a small amount of it all

We was met by very friendly staff and made us laugh And puddings was very yummy milkshake was to die for

Welcoming staff showed us to our table, the tables are close together and a bit sticky. We were given a menu that had a huge choice of cakes, ice creams and other delicious looking desserts. I chose a strawberry and chocolate drizzle waffle and the...

I wanted to order something fruity with ice cream so I went to the till amd they didn’t have my dessert because they had NO FRUIT ICE CREAM. For a desert place you’d think they’d have fruit sorbet so I decided to just order a...

While I wouldn't recommend Kaspa's for a special occasion or anything it's a great place for a quick pit stop for a dessert or treat. Portions are good sizes and the staff always seem to be friendly.

While I wouldn't recommend Kaspa's for a special occasion or anything it's a great place for a quick pit stop for a dessert or treat. Portions are good sizes and the staff always seem to be friendly.

Me and my partner came in, and we decided to eat in because it wasn't that busy, bearing in mind that we had to catch a bus about 45 minutes after. We waited 15 minutes for our food and drinks, and because we then had...

We visited this place today and I really dont recomend this place.Table and walls was sticky and dirty.Between tables were not much space so I could not breastfeed my little boy.Under table were really mess.Latte wasnt Latte without cream.No sugar on the table.Dirty toailets!Music to...

All I can say is, the toilets were vile, the service took 20 minutes to be seated, I was waiting at the till for 5 minutes whilst the staff were staring at me. One was on their phone. The toilets had period blood and poop...

Nice looking place with decent atmosphere and great menu with nice tasting food. However service was not great. Was a bit of a wait to be seated which we was fine with until we went upstairs and saw the amount of tables that were actually...

Firstly, we entered and had to wait about 20 minutes to be seated due to hardly any staff memebers being on so no tables were cleaned down. They sat 5 on us on a very small table where we were very squashed and were told...

Four staff, hardly any customers. Our order took absolutely ages to arrive. When it did finally arrive, no spoons. No member of staff seems to be motivated enough to actually move faster than snail pace. Management fault, lack of training in customer service.

Visited recently with a couple of friends on a Sunday evening. When we walked in it was empty and we were seated straights away. Menus presented us with options of cookie dough, waffles, pancakes, cakes and ice creams. I chose the strawberry indulgence waffle. Waffle...

I love Kaspa's and go in weekly. The place is always spotless and clean, the staff are always friendly, warm and couldn't do enough to ensure customers have a pleasant visit. I have ordered a lot from the menu and always thoroughly enjoy my choices....

This is the first time that we visited Kaspa's so was not sure of the procedure but was greeted by a young man who told us to wait for a table for two which wasn;t too long we then our deserts that we wanted and...

We stopped in to get dessert after a meal after my son had recommended it. We were going through and one of the staff were scooping out ice cream into large takeaway tubs and I said jokingly, "are they samples". "No" he snapped and rolled...

Went in to get some pudding after a meal in town the staff were absolutely disgusting, were so rude that we walked out there was 8 of us to order bit surprised it was empty when we went in never again

We tried Kaspa's on a recent Sunday afternoon and we definitely won't be hurrying back. We'd not visited before so upon entering it wasn't clear to us whether we should wait to be seated or find a table (it didn't help that the sign near...

The staff were bringing in the table and chairs from outside and seemed cheerful. Young lady followed me in (wearing a different top to the other staff so assume she was in charge) and asked me what I would like. A piece of cake to...

The students enjoyed the ice cream as I did my sorbet - however the place was filthy especially the disabled toilets they were discusting

Absolutely love Kaspas. Great service and lovely desserts every time we visit. Would definitely recommend!

This is my first time here after being to many ice cream parlours in Hull. We was out side waiting for doors to open at 11am.on entry I used the disable toilet right away. I had to clean the toilet before I could sit on...

Very busy Dessert venue. Delicious ice creams, waffles, milkshakes etc. Comfy restaurant. Friendly efficient staff. Very good choices on the menu.

this is our second visit and it was as good as the first i couldnt decide what i wanted off the menu so the guy made me a dessert up ... it was amazing . me and my friend will definaltey be back.

Overall impression: 99% sugar and 1% fluorescent artificial colouring. My husband very wisely chose the apple crumble, probably the only edible thing on the menu. I opted for waffle with maple syrup because I'm quite partial to maple syrup. After a couple of mouthfuls, a...

went there today. there is so much to choose from . we was really pleased with our items i got the mango mania and my friend got the screwball. we both ate every bit. well worth every penny we didnt leave a drop. will definitely...

Fancied a dessert got the Nutella waffle however the fudge pieces felt a little like they where past there best and waffle could of been warmer

waffle tasted fine, service friendly but slow. Excellent choice on the menu. Too many dirt dishes on neighbouring tables

I love it here.If you have a sweet tooth its a must.Waffled, pancakes all served in a variety of ways.Lovely.

We decided to try Kaspa’s before going to see Sarah Milican at The City Hall, we was thinking a coffee and cake........ well the sweet aroma as you walked through the door changed this, we was seated in one of the upstairs booths which was...

Called today the 5th march i had a very cherry sundae which was outstanding very cherry the best i have had in years plus a classic coke float,i will be calling again thats for sure.they have some very good choices on the menu.

The service was great and the food was nice but the toilet was dirty and the whole place needed a good clean it looked like the floors hadn't been swept or cleaned for a while it's made me question the hygiene of the food prep...

Came today for a sneaky peak.. was seated by A very pleasant staff member. oh my God why tempt a fat lass with 2 for 1 waffles.. yes I will and I will take one away.. absolutely stuffed I left half and couldn't even finish...

Having visited previously and enjoyed the waffles and sundaes our visit today was a bit of let down. The service was good, couldn’t fault the staff, and the food was also really nice and good value for money. Unfortunately the cleanliness wasn’t at a good...

Notice there seems to be two review places, one without the Deserts! I have raised a review in the other site, but it would seem sensible if Trip Advisor amalgamated both!

My grand-daughter is full of the place, but it was my visit and even at my advanced years I enjoyed the experience. I found the staff helpful, attentive and only two willing to help. As to the food, waffles and the like are not really...

Came here with my friends for some desserts and was thrilled! We were greeted as we came in with menus and sat upstairs. Our sundaes came 5 minutes after ordering them which was great and they’re were so tasty. I had the chocolate fudge sundae...

Super disappointed with my last trip to Kaspas.. First of all it wasn't all that busy, we were told to wait for a table. Fair enough. After placing our order, we then waited for over half an hour. HALF of our order finally arrived, we...

We ate here, when we arrived there was a number of staff standing around laughing and talking, some of the tables were not cleared, behind the counter was covered with food and associated litter. We were offered a table next to the toilet (not really...

It's a shame to read about 'terrible' comments on this place, as I have been a few times and always been satisfied! Waiting for a table, to me is a good sign because it means it's busy and that people return due to their pleasurable...

Visit Kaspa's Hull good food not best service order arrived over a period not together expensive But good kids traet ?? If return

Scoop of ice cream was tiny and well overpriced for amount. Staff were strange, can't describe them any other way. We appeared to be an inconvenience. Would not recommend and will never return. Go to Cafe Gelato on Newland or Princess Avenue much better. Don't...

had a banana split, my favourite, got to say it was the worse i've ever had and that's hundreds! asked for it to be made with a serving of banana and strawberry gelato. if i'd closed my eyes i'd have been unable to tell which...

Having seen this place on shopping trips and drawn to the flashy exterior/interior we went for a dessert. The staff are all busy but not attending to customers but chatting amongst themselves. The place does not look clean either. I ordered crepes with strawberries and...

We arrived mid afternoon to a half full restaurant. Waited to be seated for five minutes, whilst several members of staff blanked us. Eventually a guy came iver & said 'Upstairs' & stalked up. We followed him to a table & he plonked down the...

We've tried a few desert places across hull and thought we'd give kaspas a try. Lovely place clean and tidy and friendly staff too. We ordered the Nutella waffle and a caramel bombe sundae. The waffle was a good size and very tasty but unfortunately...

Total dissatisfaction We went here to try out the Gelato as we'd so much about Kaspa's Desserts The selection of Gelato was good plenty of flavours to choose from The problem started when we went to the till to order our Gelato ( ice cream)...

Having worked in the catering industry for over 10 years I was shocked to see the seriously low standards of customer service provided by this company. We sat down for 20 minutes before our order could be taken, we could understand if the place was...

Eat here twice now puddings are so so good. Good portion sizes. They forgot one thing of our order but gave us 10 pound as a apology did not expect that. great costumer service

Fab crepes with fresh fruit. Staff never fail to be cheery. A pleasure to eat and chat in lovely surroundings.

This place must be relatively new as I have not seen it before. We were going for a meal at Stanley's next door but when we saw what was on offer all four of us agreed that our pud would certainly be from Kaspa's Eat...

I visited here with my 15 year old daughter. She had the banoffee pancake and I had the caramel and chocolate pancake. We shared a coke and the bill came to just over £11. I think it is a bit overpriced.

Popped in on my way to the railway station, they'd only just opened and were in the middle of a deep clean so no ice creams on display, probably a good thing! Settled on a banana milk shake and I've got to say its probably...

we walked past this place on the way back to out hotel and it would have been rude not to have popped in for a quick pud. There is so much choice its almost impossible to just have one. The only negative was the wait...

Love this place, been around 5/6 times already and don't get bored! The staff are really nice and always have a smile, desserts don't take too long and its not that expensive for the size of the food that you get!

Even for someone who doesn't have a sweet tooth, I really enjoyed what was on offer here. The menu was huge and we all took over ten minutes to decide what our orders would be. Everyone opted for waffles, where there was a dozen varieties,...

Everyone needs to eat here!! We went for my sons birthday treat, the staff were very friendly and caring. My son got one of the sundae's, I didnt hear a peep out of him the whole way through eating. I ordered a waffle, it was...

Went for dinner with friends and looked on Trip Advisor to see where was open late for ice cream. Stumbled upon this place and I'm glad we did. American diner style interior with a wide selection of ice cream and desserts (crepes, cookie dough, sundaes)....

Tried to arrange a birthday treat for my son and his friends. After two emails through the webform on the website, seventeen phone calls and a Facebook message and no reply I have made other arrangements.they have finally replied to my Facebook message today, but...

We opted on Kaspas for dessert after a disappointing main from a local restaurant. They were closing in 30 mins but still seated us with a smile. The desserts took a while to come but you can clearly see why once they get to you!...

Just shared a cookies milkshake with my little girl and it was amazing was gutted I was sharing it. will be a regular here for sure the place looks great too really nice seating.