The best restaurants in Poole Town Poole South West

Called to make an order. Guy who answered phone immediately told me to wait. I could hear him taking another order. Not sure if on phone or in shop. He then came to me & asked for my postcode. I told him. He said it back to me wrong. I said it again. He repeated it back to me wrong. Then I could hear a phone ringing & he told me hold & he answered the other call. I remained on the line while he took the other order. Then asked me my postcode again. I repeated it 4 times & every time he got it wrong. I then hung up & went somewhere else.

Popped in for a quick lunch on day trip to Poole, as cafe looked very neat and tidy and menu appealing. Turned out to be a good choice. We had a toasted panini and cheese and onion quiche with salad. Both excellent. Efficient and friendly service. Sorry we did not have time to call later for one of the cakes! Great asset to the town.

-I’ve given them two chances, the shakes taste terrible, not blended properly and imps of chocolate at the bottom. Staff seem to be so depressed as well

I've been a regular customer to hortons over the years, but today's service was so bad I won't be using them again. I get a 45 minute lunch break.. 15 minutes of that was spent waiting to order because they had a family of 5 place an order before me and clearly couldn't cope with a group order. After finally ordering, 5 minutes goes by before I'm told they can't do my food so I said no problem I'll just have the milkshake then that I had ordered... another 15 minutes goes by and I still don't have my milkshake. At this point I have 10minutes left of my lunch break, so I proceeded to walk out and and quickly ordered some food from premier bites opposite. I never did get my milkshake from hortons or able to get a refund as no one was attending the till even after I had ordered and collected a hot panini from Premier bites... Hortons has gone down hill ever since the kids took over. On the other hand I can recommend premier bites opposite. Lots of love the RJ lift engineer.

Terrible. Take your sleeping bag as the wait takes a few hours. Turned up at 7pm and left with the order at 7:50pm.

Super service and food from the younger generation here tonight. Prompt and polite staff, delicious food and......even clean toilets.....with SOAP ! Many thanks kids !

I have never been disappointed here. Good, fresh fish, nice crispy batter, decent chips and good portion sizes. Recommended.

Really can't understand how you can charge £1.20 for an extra shot in coffee bringing it to £4.30 for a small cup. Explanation was that they only do double shots. I've been to loads of coffee shops where they do the same - a lot don't even charge for an extra shot most charge about 60p. Won't be returning

So very disappointing. Went for Friday Fish & Chips which we’ve done before and it’s been so good. This time the fish was soggy and swilling in grease. The top batter was crispy but underneath was slime. Neither of us ate much at all. The barmaid asked if all ok when she saw what was left on the plates so I said it was very soggy. There was no response or aftercare! It felt like it was defrosted fish which had been put into batter while wet - the fish slid out of the batter whole when cut into. The actual pub also looked a bit grubby- we went in 20 minutes after it opened and the floor needed a mop and there were a lot of crumbs under our table. There’s also flies hanging about in the bar which are annoying. Sad really as it used to be a lot better until recently. We’ll vote with our feet.

Nice and quiet, lovely cake and drinks

Beautiful food, with fantastic service. Warm, and comfortable surroundings. Highly recommended. Can't wait to visit again.

After waiting at the till I was asked to use a machine, so just left.

Quite the innocuous pub tucked away in plain site - I think I walked past it twice before realising what it was! Anyway, a typically organised (and clean) spoons over one level wit h plenty of space to wander about in. It's good inside and I think the entrance (at least one of them) was good for wheelchair access. The breakfast was superb as always as was the wake up coffee that was essential at tat time of day. The staff were wonderful and funny (had a bit of chat with one of the bar staff - excellent chap) and the sneaky early Guinness was brilliant. Thanks guys (and gals)

Good shop. Handy for bus station

They do Vegan and non vegan food, the staff are very helpful and considerate, I had Lasagna with vegetables and garlic bread all for £5.95 the portion was generous and very tasty, would recommend, shame we found the place on our last day in Poole!