Based on 2.734 opinions finded in 2 websites
Based on 2.734 opinions finded in 2 websites
Opinions
Quite the innocuous pub tucked away in plain site - I think I walked past it twice before realising what it was! Anyway, a typically organised (and clean) spoons over one level wit h plenty of space to wander about in. It's good inside and I think the entrance (at least one of them) was good for wheelchair access. The breakfast was superb as always as was the wake up coffee that was essential at tat time of day. The staff were wonderful and funny (had a bit of chat with one of the bar staff - excellent chap) and the sneaky early Guinness was brilliant. Thanks guys (and gals)
The Whisperer . 2024-10-27
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Khalan is a lovely waitress, she’s so polite and sweet.
Kara Heron . 2024-10-25
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I visited just the other day and loved it. The woman that served me called Gina was so loving and polite. Making the experience worth visiting and would go again. Gina also made the best drinks :) 10/10
Annalise Ryves . 2024-10-25
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Great, but not as great as the quay
Charles Phillips . 2024-10-18
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Great Breakfast definitely value for money hence it was busy and Breakfast came out pretty rapid too
mark bryant . 2024-10-08
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This was just for a quick pint. Comfortable surroundings and friendly staff. The beer was good. It is on my list to visit again, and discover more of the history of a former library turned "Spoons!"
Patrick Rigg . 2024-10-07
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Food was good, but limited for gluten-free available that day. Busy but pleasant atmosphere. Will revisit next time.
Niki Gibson . 2024-10-06
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This place doesn’t need a refurbishment it needs closing down
C2211 . 2024-10-06
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Value for money, typical larger Wetherspoons
Roy F . 2024-10-06
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It's a weatherspoon, expect to queue to get seated or served as there seems to be far to many customers and very few staff . Even if you just want a drink expect to queue
David Edgar . 2024-10-04
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Undergoing a refurbishment at the moment, but still open .
Caroleon “Daisy Blue Shoes” . 2024-10-04
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I am very pleased that they had a Simple Curry option. I am taking tablets that turn fat and oil into diarrhea. The last time I ate poppadoms, it wasn't a pleasant experience. No naan bread? And how much do you save? It is not the same. £12.55 compare with £10.31 Add naan bread: Can't do! Meal rating 3 down from 4. I am a hard man. I should be cutting out the alcohol too.
Robin Michael Hurley . 2024-10-04
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Food is below par Service is massively below par. Cracks what you make it
Tom Sweeney . 2024-10-03
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Very dark inside food nothing shout about
James Wilson . 2024-10-03
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Sadly way understaffed & staff were not happy tho couldn't blame them never bn to such an understaffed JD pub
Dawn Thomas . 2024-10-02
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New management needed ? Beer garden a disgrace!!! Service slow due to bad management organisation, not the staff !! I have run bars and this place is dirty and unorganised!! One year on and nothing changed ha ha bird poo on tables and chairs outside !! Change the manager .....
stephen M . 2024-10-01
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Visited today for lunch.lovely fish.chips Peas..friendly fast service. The pub could do with better lighting as very dingy.
Paul Wrigh . 2024-09-30
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A nicely laid out Witherspoon pub only 123 stairs to the toilet 🚽
David Farrell (Masonicmoron) . 2024-09-30
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For pub food it was good not always the case
Bill Pearson . 2024-09-29
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Ceiling was leaking whilst we were waiting for food. Above us were the toilets. We diverted our meals to our new table but our drinks never arrived. After we finished we had to ask for then and found them sitting at the end of the bar. Not the best experience
Mark J . 2024-09-28
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Was ok nothing special food service was good though.
Andrew Thompson . 2024-09-23
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In for Breakfast 2 occasions on or stay only one girl on very good and Hot plates
Gary Beeley . 2024-09-22
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Nice place 👌 But, Recently the coffee machines have not been working properly so avoid !!!!
Robert Bufton . 2024-09-21
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I am becoming somewhat of a regular here purely because the outdoor area is so chill. Inside is fine too, not that I've really checked it out other than the bar and the gents but yeah nah this place is alright mate. In the recommended tabs it only lists food. I recommend beer for this particular establishment however there are no options to recommend that, only food. £4.22/pint for flat punk ipa
Ryan Wilson . 2024-09-19
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The cocktails were excellent and affordable. The atmosphere was the best part. I would suggest having your drink outside. There were different varieties of cocktails.
Akshay Lal E.S . 2024-09-17
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Everything ok. Food is above average for the price. And it's good that you get a free pint with your meal
Andrew Warfield . 2024-09-13
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Good staff and nice locals to chat and have a laugh with.
Kevin Elson . 2024-09-13
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Great hand pulled beer and excellent company 👌
Richard Blake . 2024-09-12
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It's Wetherspoons 90% of the food is the same in all of this chains pubs this one needs more staff sometimes the foods cold sometimes the foods warm very seldom hot but it is what it is and it's cheap . With very weird shaped eggs
Gill Don . 2024-09-10
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Nice Spoon's. Had breakfast here and both coffee machines working 👍
Ian Grice . 2024-09-09
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Even though the pub gets really busy, the staff are helpful. Food is served quite quickly.
Helen Kibbey . 2024-09-08
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Spacious spoons in Poole Town center lovely outside seating area good service
Jamie Macdonald . 2024-09-06
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So noisy but ok for a Pitstop, staff could do with working a bit harder do not wish to see all the dirty glasses piling up when we are meant to be socialising and eating, very lazy
jacky raines . 2024-09-02
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Always freezing cold inside. Not a comfortable place.
Terry Williams . 2024-08-25
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Banned for asking for a water, stole drinks out for our hand
K . 2024-08-25
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Very good place to have dinner. Excellent customer service from their staff
Levi Chipindiko . 2024-08-22
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Ale real .ale still low price
Darren Corry . 2024-08-21
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The woman with the glasses, fringe and red hair was rude and seemed like an unapproachable woman. She kept telling our group to leave because one had too much to drink even though we was sat outside and the rest of us were fine. She could of said it in a nicer way. I guess the food tasted good and the cocktails were nice though shame about the grumpy woman ruining our night bombarding us all of the time.
_.chloem._ . 2024-08-18
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Lovely dinner ,very quick to serve ,really good to order at the table
Diane Trowbridge . 2024-08-17
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Another spoonaroonys, good value for money,
Gary Scott . 2024-08-15
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It's ok. A Spoons. Cleaner than some. Sometimes other conversations are a bit loud 😂
Andrew Osborne . 2024-08-05
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We were in twice in one day. Visited Poole for the festival. Food was ok, could have been better.
Jane Grieves . 2024-08-04
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have no idea how to cook a steak(might've been microwaved), ask for medium rare and get well done, sent it back and got a MAYBE medium at best. chefs need to go back to culinary school and poor waiters have to take the blame for it, never coming back
Sean . 2024-07-31
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Great setting. Lots of outdoor seating in the sun.
Steven Pritchard . 2024-07-30
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Foods okay for pub food but getting served at the bar even when quiet can be slow
Gwyn Williams . 2024-07-23
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First order of food had to be sent back as only served warm, not hot. Waitress was very good, and provided a second order which was fine. Only 1 coffee machine available, but was only giving half cups. Reported this but they were unable to rectify. We use Weather spoon's quite a lot. But not impressed tonight.
Gordon Antill . 2024-07-23
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Lovely pub, great food, nice staff and good atmosphere 😀
X Munchkin X . 2024-07-19
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Standard stuff , toilets not a very nice place 😕,
Richard Parrish . 2024-07-17
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The cutlery was dirty and the food was cold and had to be returned. Afternoon (2pm - 5pm) menu was virtually the same price as the rest of the menu. Much better places in Poole to eat at for the same price.
Claire Dean . 2024-07-14
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Full of drunk chavs in football shirts
Charlie Orchard . 2024-07-14
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Absolute rubbish, we were a table of 6 , we all ordered food on the app, about same time, 3 of us got our meals quite quickly, the others didn't, apparently one item on the order was not available, this should have shown up on the app, these waited at least another 20 mins for food, when mine arrived was warm not hot, same as my friends, When server asked why app not updated about unavailable food, just ignored. Also two cups of tea ordered and took an hour for cups to arrive, Overall really poor service & food.
S Bendall . 2024-07-13
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Beware of short measures on the real ales ,glass served was more than 1/2" short from top of the glass. l feel this is unacceptable in a standard glass by a team leader.
Sunshine03284192543 . 2024-07-04
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This is the worst place I have ever been the food tasted dreadful and the the precentasion of the food was really really bad hardly no chips I would never suggest this place to anyone as I will never step foot in this place again not happy one bit
Lauren Elford . 2024-06-30
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As usual, the elongated bar had one person with zero recollection of who was first to be served.
Nicky Thorp . 2024-06-27
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after a long Absence I decided to try Wetherspoons. No improvement . Que at coffee machine ten deep . By the time I produced my half cup the breakfast was cold on the table nothing wrong with the food just lukewarm to cold After finishing my coffee I went for a refill as the q is beside the bar I complained Manager said a machine was broken “ Sorry Pal” his words no effort made by manager to improve the Q situation. An atmosphere of dissatisfied customers . As for this review “Sorry Pal “ or sorry Sir I hope this will improve your service .
Tom Harbord . 2024-06-27
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Not the best Weatherspoons, but not the worst. I had a meal and a couple of pints. I asked the barmen if i could keave two cans of drinks on the bar fridge whilst i had my meal. He saon NO. They only put drinks which are for sal in the fridges. MEAN
Simon Hathaway . 2024-06-26
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Had a drink here really nice place
Susan Gilbert . 2024-06-24
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Last time we visited this pub the service was awful and the pub was dirty .We visited again last night , not expecting too much ... However it was a completely different experience. The pub was clean and tidy and the staff very friendly and efficient. Kyra gave excellent service very professional and friendly. Thanks to all the staff for a completely different experience than oue previous visit.
Lyn Shave . 2024-06-24
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The Fish and Chips are delicious and such a large beautiful beer garden. Through the beer garden 10 meters away is Sainsburys, how good it that!
Nathaniel Chafer . 2024-06-23
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Having a kitchen refurb atm so can't rate the food. Nice atmosphere and comfortable to be in there out of the rain
** Shandy ** . 2024-06-17
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Not serving food until 21st June
Annamarie Cranham . 2024-06-05
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One of the cleaner Wetherspoons I’ve been to. Served quickly and efficiently by a friendly member of staff
Tj Jones . 2024-06-04
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Popped in for a cheeky half and was served promptly by a friendly member of staff. Probably one of the cleaner spoons I’ve seen with staff attending to the cobwebs outside too
Tiidgey . 2024-06-04
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Khalan was very polite and friendly 5Stars
Laura Given . 2024-06-03
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Pretty average Spoons, prices are challenging now for what you actually get. Very dark inside plus broken window towards the beer garden.
Matthew Smith . 2024-06-03
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Went here for ease, due to recent Illness and can’t walk too far, as was going to go to the JD on the Quay. Reluctant to go but suited needs with young children at that time. Ordered food on the app which is good as can stay with children. Received food and one meal ordered was the Cod fish and chips. The meal arrived and what can only be a thin piece of batter with slim pickings around the small sides!?! As would anyone, we asked to replace it as there was no meat on it. It was replaced but again the same looking fish. Asked for a refund and was met with a belligerent female wearing glasses behind the bar stating along the lines of “ you haven't even cut into it. It looks alright to me!” I don’t think it was her place to say this and she basically was refusing a refund as it “looked alright and there’s bits of fish around the sides”. A lady stood at the bar looked at the plate and said what any normal person would think “that doesn’t look good at all. No fish on that”. The bar girl with glasses stated that she couldn't do anything about it! Honestly, the service received by her was awful. It was made to feel as if it was the customers fault the fish wasn’t to expectation. She finally got her manager, big built tall man with a beard and balding hair, but he only refunded for the meal and not the coffee as a good will gesture for the appalling state of the meal presented. Even the girl who served the meal that day, called Gaynor (if her real name lol) lovely girl, said there had been previous complaint of the fish!!! Reported all This to another manager, dark hair male with beard, and he was apologetic. He said he would take note but I doubt anything was said. Will never go back to this JD again. It’s a shame the one on the Quay is due to shut as that is much better down there!! Maybe they can swap the bar staff. This female is allegedly a “team leader”. Would be nice if she took some customer service classes. Would not recommend the food or service here. Best go to the quay, better all round there with a view.
L S . 2024-05-31
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Went here for ease, due to recent Illness and can’t walk too far, as was going to go to the JD on the Quay. Reluctant to go but suited needs with young children at that time. Ordered food on the app which is good as can stay with children. Received food and one meal ordered was the Cod fish and chips. The meal arrived and what can only be a thin piece of batter with slim pickings around the small sides!?! As would anyone, we asked to replace it as there was no meat on it. It was replaced but again the same looking fish. Asked for a refund and was met with a belligerent female wearing glasses behind the bar stating along the lines of “ you haven't even cut into it. It looks alright to me!” I don’t think it was her place to say this and she basically was refusing me a refund as it “looked alright and there’s bits of fish around the sides”. A lady stood at the bar looked at the plate and said what any normal person would think “that doesn’t look good at all. No fish on that”. The bar girl with glasses stated that she could do anything about it! Honestly, the service received by here was awful. It was made to feel as if it was our fault the dish wasn’t to expectation. She finally got her manager but he only refunded for the meal and not even the coffee as a good will gesture for the appalling state of the meal presented. Even the girl who served the meal that day said there had been previous complaint of the fish!!! I still have not received the refund into my bank as yet. Will never go back to this JD again. It’s a shame the one on the Quay is due to shut as that is much better down there!! Maybe they can swap the bar staff with a nicer person. This female is a “team leader”. Would be nice if she took some customer service classes. Would not recommend the food or service here. Best go to the quay, better all round there with a view.
L S . 2024-05-31
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There are 2 spoons in Poole this one is away from the quay and does not have the views but far better service. A spoons that that only takes a few minutes to serve the meal, and actually clears the table once you are finished
Mark C . 2024-05-28
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Very disappointing... No nice drinking glasses. Litter in the Garden.. Long wait to get served it wasn't busy.
valerie Pothecary . 2024-05-28
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Was typical Wetherspoon's , you get what you pay for on nice plates 🙂
Jane Webster . 2024-05-26
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Wetherspoons #120 visited. A large branch in the centre of Poole, just off the High St and not too far from the Train Station. Ordered a 12" Southern Fried Chicken Wrap, Chips and a pint of Weston's Rose's Pig Tropical Cider, which was currently on as part of the south western region 'Craft Cider Festival'. Total cost was £9.82. Ordered at the bar on this occasion, as I wanted to establish the festival ciders were included with the 'with a drink deal'. Was served at the bar also immediately. So no issues with bar service, or wait times. Food arrived within the ten minutes food service time that Wetherspoons aims for. No complaints with food when it arrived. There is a price difference between the 10" and 12" wraps, for which there isn't a huge amount of difference in size. For the filling I had - Smokey Southern Fried - The 12" has three chicken goujons, rather than two in the 10". The 12" looks bulkier and is cut in two. The chip portion isn't much bigger for the increased price either. The 10" wrap with chips and pint would have been £7.81 Vs £.9.82 I paid for the larger wrap. Although looking at the menu in general, the food prices were a little higher than what I'm used to paying at my local in 'the shires'. Recommend a visit to this branch if in the area and don't want to break the bank on food and drink.
Mark J . 2024-05-25
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went to go order a bloody beer and this is what they served me, i looked up and they smiled. joke service would come again for the breakfast and the birds!!!!!!
Ben Robbins . 2024-05-21
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Clean tidy staff pleasant, food Excellent
Julie Hiscoke . 2024-05-18
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This is probably the worst wetherspoons I have set foot in. Its dirty, messy and always full of kids with their benefit claimant mothers screaming and running riot whilst the staff just let them continue. The area towards the bar is always littered with drunks all day, very unsavoury characters. Much the same can be said for the rear garden. Drunken feral scum shouting and screaming at one another. Its just a generally unpleasant and unsafe vibe to the pub. Staff are pleasant but slow at clearing tables leaving any vacant tables generally full of empty plates and glasses, that's if you can sit down without getting stuck to the chair. I live in Poole but never go to this spoons. The one on the quay is a lot nicer, just a shame its closing when it's this one that should be!
Lee Warrington . 2024-05-16
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Quick breakfast! Decent price for the two of us!
shaw 316 . 2024-05-15
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Nice plsce food good staff great
Alex Ward . 2024-05-13
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Just another weather spoons. You know what you're getting. On par with all others. Great staff!
CrazyColours 2 . 2024-05-12
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Ordered the mixed grill, absolutely awful. Spoons used to be a great place for an inexpensive meal with a beer or soft drink, now with cut backs and price rises the mixed grill was awful. Scrappy Grissel ridden piece of so called lamb, a piece of gammon no larger than the size of a match box and a piece of so called steak half the size of a credit card. A sausage which was fine,one mushroom size of a 50p piece and a totally destroyed and burnt half tomato. I'm not exaggerating any of this I promise. In my opinion if you're going to do something then do it properly and charge accordingly,but this was a waste of time and money. Also just to mention my partner wanted a spritz drink ... Not in stock,so she ordered a small bottle of prosecco, they only had rosé. So she had that, later went to order another one ,was informed she had the last one. At this point we gave up and left, definitely won't go back for food. My partner had the crispy chicken stripes which were fine, mind you you can't mess that up . After all it is only fried.
Marek Smolarek . 2024-05-12
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In spite of the large outdoor area dogs are not welcome. The staff failed to tell us this, even when we said we were outside because of the Dog. After our food was delivered the manager came out and informed us that dogs were not allowed. To give him his due he did allow us to finish our food but we did then feel very uncomfortable about having our (very well behaved) dog sitting under our table. We could not wait to leave.
Kim Dennick . 2024-05-11
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Food came very quick after ordering which is great and everything was nice apart from the fact one of my two mushrooms was undercooked and partially solid/dry still. But last time I ate, here the mushrooms were fine so only that but everything else was super :)
A. . 2024-05-11
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More of what used to be included with a meal is getting stripped put and made a chargeable extra, combine that with price increases. It is probably still reasonable value. Using their app speeds up the service and saves queuing at the bar.... tables not always clean.
Paul Warman . 2024-05-10
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Great service ok food I’d like to mention khalan and Tristan because I’m half blind and this young lady has helped me a few times without question she definitely goes above and beyond thank you so much for making my life a little bit better
Gary J . 2024-05-10
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Didn't have food but plenty on offer, pleasant atmosphere
Oeter Hedges . 2024-05-09
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Arrogant woman Gina kicked my emotional support dog out and now I’m depressed she had a horrible attitude and the gate at the back had no signs for no dogs she threatened to ban us but it doesn’t matter as WE WILL NEVER COME BACK TO THIS HORRIBLE PLACE AGAIN
Ross Geater . 2024-05-05
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Very good friendly service Choice of drinks great (2 Kopperberg Vintage £5.90) 2 Burgers also.
Mark Tibbey . 2024-04-22
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Very good service an staff are friendly
stephen stace . 2024-04-22
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Just came out top on hygiene rating they obviously did not go in the toilets
Terry Stephenson . 2024-04-15
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Received a burnt bun on the burger, sent it back expecting a fresh one and got back the same burger with a different top bun, sent it back again and finally got a nice fresh burger. Seems the kitchen can cook but just can’t be asked to do things properly. The rest of the food was fine chips were a little cold. The manager was great she refunded the meal, gave us a free pudding, drink and side. The rest of the front of house were accommodating, maybe some more training is needed on quality control when food comes out. Think if you wouldn’t be happy to eat it, then re-cook the food.
Hex . 2024-04-15
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I visited this place twice, and both times I wish I hadn't, I'm a ferm believe in second chances and I gave this pub one, again the pub was in a mess, the staff not one of them looked happy or well presented, Rowdy locals, made for a loud dining experience. The food again was served on a awful blue patterned plate, no presentation, just a handful of greasy chips that looked like they were cooked in old oil. They were not even crisp or hot. The burger was over cooked, so much so it was half the size of the greasy bun it was put in, with. What they need to do is not have such an intense menu, way to much is on there, so cut the menu down and put the profit into better ingredients, yes you won't have 50 items to choose from, but that means more people are likely to order food because the menu doesn't overwhelm them. I've heard the food was bad by other people but to witness it for myself was quite disserpointing. It's much to over priced for the quality of the food and I for one will not be returning.
Mr Alan . 2024-04-09
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oh my goodness , where do I start , I will keep it very brief , the place was so messy , rubbish on the floor and in general a very dirty place , we were going to have food but when we saw the state of the place we changed our mind , we have eaten here before and the food was very good and pub a lot cleaner so whether it was an off day ( as in a day off day) for the cleaners I don't know , beer was good and hot chocolate very good as was the coffee , on this occasion report would read could do better a lot better .
Bud King1 . 2024-04-09
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As a Wetherspoon it is not bad. The service was as expected, prompt and fairly good. The real ale choice was passable but I have experienced much better. The food was good value for money but the condiment choice seemed poor, other Wetherspoon venues appear to have a greater selection. Overall, good value for money but a fair way short of other Wetherspoon venues I have visited.
James Kilner . 2024-04-08
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Nice pub,nice garden,a decent wetherspoons
Darren Merry . 2024-04-08
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Would never visit this Wetherspoons again. From the moment we walked in, the atmosphere was stale and non-existent, and everyone just stared at you. Upon asking a waitor the best table with a plug, they strugged their shoulders and just walked off. Once we found a table, it was dirty. We moved to another table that was slightly cleaner but still needed a clean and upon getting it cleaned it was cleaned with a cloth which didn't look very clean. The floor had food and dirt on them, the walls were broken and scratched, and the menus had holes/bite marks within them. The staff weren't happy within their jobs, and the place was utterly dismal. Will not be visiting again, ever!
Rob Batson . 2024-04-07
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Food was not very good and the burger looked sad
Doggo . 2024-04-06
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I'm updating my review of here, 2 years ago I really was not impressed. I've been quite often over the last 6 months and this Wetherspoons now has a great team. Friendly quick service, tables cleaned often, ordering by the app works well, my drinks always arrive quickly.
Simon Butler . 2024-03-30
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Staff very helpful even though itbwas very busy
Sarah Nye . 2024-03-29
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Excellent for a cheap, cheerful lunchtime meal. Lovely burger and a pint. Clean. Quick. Tasty. Cheap.
Tracey Stonehouse . 2024-03-28
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Great food great drinks amazing staff
Tony Hart . 2024-03-25
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This chain of restaurants are very good if you have dietary needs and you like to eat the same dish from the menu. Good value for money
Avril Hollowell . 2024-03-23
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What can you say about a Wetherspoons? Good cheap food, great atmosphere.
Andrew Thick . 2024-03-22
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We went to the Willett Arms last Sunday, to celebrate a family birthday. Most of us opted to have the Sunday roast which still appeared on the Sunday evening dinner menu. However, we sent back all 4 roasts as the food was not even lukewarm and must have been standing around for some time before it left the kitchen (perhaps lunchtime !). It arrived back at a hotter temperature but all the vegetables, including the roast potatoes, were soggy and not at all crispy. And the supposed star of the show... the sirloin beef ... was an unusual rectangular shape, like no other cut of beef that we have ever seen. It was as tough as leather and there were no mentions of its provenance, so you can only guess. The whole lukewarm, soggy, rectangular experience left us decidedly unimpressed and we won't be going back. The only saving grace were the front of house staff who were courteous and tried their best to redeem the kitchen and procurement issues.
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My friend and I went to the cafe today for a coffee but ended up trying the red lentil soup and so glad we did, the best I've had in a very long time. Super friendly and helpful staff too. Will definitely be going back.
1378 Opinions
Excellent service lovely venue the staff were very polite and efficient .I was greeted and shown my table quickly even though it was busy . The roast was amazing and generous portion I have a perfect couple of pints of 6x but good selection of beer wines, etc, if needed . All in all, I had a great experience five stars thankyou will definitelyrecommend.
1122 Opinions
Not somewhere we'd go back to any time soon. We both felt like we were something of an inconvenience to the person who served us. The food was edible but I've eaten better microwave meals at 1/4 of the price. The atmosphere was non existent and we won't be returning
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Good. Beth was good as a waitress. Went with an OAP and they were helpful. The only issue was they claimed to have no knowledge of my reservation