Hortons Of Poole in Poole

I've been a regular customer to hortons over the years, but today's service was so bad I won't be using them again. I get a 45 minute lunch break.. 15 minutes of that was spent waiting to order because they had a family of 5 place an order before me and clearly couldn't cope with a group order. After finally ordering, 5 minutes goes by before I'm told they can't do my food so I said no problem I'll just have the milkshake then that I had ordered... another 15 minutes goes by and I still don't have my milkshake. At this point I have 10minutes left of my lunch break, so I proceeded to walk out and and quickly ordered some food from premier bites opposite. I never did get my milkshake from hortons or able to get a refund as no one was attending the till even after I had ordered and collected a hot panini from Premier bites... Hortons has gone down hill ever since the kids took over. On the other hand I can recommend premier bites opposite. Lots of love the RJ lift engineer.

These guys are so lovely. They welcomed us and our beddington terriers Teddy Bear and Bruno, they even gave the dogs a bowl of yummy treats. The food we had was delicious. Thank you so much for feeding us and the dogs so so well 😊

Ordered a filled roast beef baguette with stuffing. Brought out a beef(possibly but not filled) roll No stuffing and what I can only describe as five slices of beef if a slice is about 20mm by 25mm and about 1mm thick didn’t open straight away as in a rush so couldn’t go back

Give this place a wide berth....we sat outside for 45 mins waiting ...then the waitress who I had paid for our order gave me an argument... Not worth it. The food is nice, but life is too short to put with obnoxious bad service. We watched as at least 6 people walked in and got served and came out with their food while we sat drinking their dreadful coffee ..

Wow!! Just had a muffin delivered - I can only tell you my opinion. Absolutely fantastic. Delicious . Fresh . Super fast delivery was so hot I had to wait happily for it to cool down. Top job Hortons!!! I highly recommend them. I’m blown away at how good my muffin was was. Probably best breakfast muffin I’ve ever had!! And no I dont work for them. This is a genuine 5 star review. I can’t wait to place another order! Thank you so much JJ

All i can say is the best Pork Roll Ive ever had and will back very soon ,well done you have an excellent little business and wish you all the best , nice to see somebody who actually cares and takes pride about the quality , presentation and service of a small business ,well worth a visit if fancy a Pork Roll .

Food. Was exeptional.I had roast beef baguette with stuffing gravy and horseradish...beef was perfectly pink and faultless.Wife had tuna baguette and nieces child had chicken breast baguette salad and mayo.All baguettes though not large were amply filled and with fresh quality produce.Coffees were mellow and fresh ground.On the whole if I lived down here I would partake regularly.Would highly recommend.

We were there yesterday. My family ordered the pork baguette, my son a sausage roll and I had the gammon Yorkshire wrap with crackling. My wrap was AMAZING and well worth the price. Everyone enjoyed their food and we will definitely be back to enjoy more of the menu. Definitely try the Yorkshire wrap, it was better than the baguette & can't wait to eat there again. Thank you

I made an order. The food came quickly and very hot. It was delicious and such good value for money! I’ve spoken to the man who owns the shop and he’s a lovely man! He’s worked so hard on this business, alone. He’s doing an amazing job the food is scrumptious and lovely people! Definitely recommend!!! This man is so kind he even gave my dog some water and offered the dog some cut off meat! Made me feel so welcome

If I could give no stars then I would. There’s no “possibly” about this, this is definitely the worst roast we have ever had, I wouldn’t serve it to a dog. The gravy was spicy and so thick that you couldn’t even pour it, the stuffing was like mush, potatoes and veg were out of a freezer, the meat reminded me of a school dinner and the Yorkshire...well that was **** too. You will only make yourself sad if you order this and expect it to be decent, you’ll then probably resort to chucking it away and ordering creams after...😐🙌 And yes, that photo is a Yorkshire pudding, not a placemat.

Go in most sundays for this and it’s really good.I don’t know anywhere else that does Yorkshire pudding wraps

Amazing yorkshire pudding wrap. Like sunday dinner in wrap form.... And this was a tuesday. Pretty reasonable prices and really friendly owner too. Would definately recommend.

A really lovely shop in Poole with great prices. I've had the pork bap a few times and it tastes great! They give you the option of what you want in your roll and the staff are all friendly. It's a nice place to go for food on the go.

If you're out with a friend in town these baps are really yunmy and full of pork, gravy and apple sauce. Good service and the owner was very friendly.

When i moved down here i love sandwiches and was looking for my local sandwich shop just ashame the closest one is horton it is a disgrace i had so much wrong the pork was cold when wanted hot the mayo was sticky and dry... and i was overcharged and when i asked some irsh women about it she lied and said she didn't get it wrong arrogant...

I was down from Birmingham with my family. I was mistreated by a member of staff who was rude and slow! They had to ask me several times to repeat my order which got to the point it was confusing. I asked for no gravy in my pork bap however when I got down to the quay I opened the pork roll to find a large amount of gravy. I had to throw it in the bin. I am disgusted with the lack of customer service. Don't recommend to anyone.