My Kinda Plaice in Poole

Bernie served us today and she was very friendly and helpful with the new app. Highly recommend.

It has been pointed out... the portion sizes are small but the prices aren't too bad either. I've had burritos 3 times the girth that they serve up here. Tasty though... which is why it is a shame to have to leave such an average review. I payed about £6.80 for a small burrito, some black beans and a diet coke. I ordered at about 8pm, it wasn't particularly busy but the screens you order from were greasy and covered in fingerprints. Dust and cobwebs draped over the lampshades and signs that hang down above the counters that you eat on. The tables weren't clean either. The place is literally filthy, especially for a big chain. There were no lids left for the cups at the drinks counter. It seems like the staff don't take any pride in their store or their work. I'd prefer to spend double the money over the road to eat an adult portion on a clean surface.

It wasn’t busy when we arrived. Only 4 people in the restaurant. We ordered our food and proceeded to wait 30+ minutes for it. When we finally received our food it was cold. Burger had MASSIVE chunks of raw onion in it, meat looked like the most processed thing on earth. Hot chocolate was slightly chocolate flavoured hot water. The flavoured latte was not at all sweet. No apologises from the staff (or a single word at all). We had our food as eat in but we decided to take it out. Then picked up some food for my friend thru the drive thru which was very fast but the staff didn’t say a word. Not going here again.

Drive through, staff were efficient and polite, pleasant experience

Great tasting food. Quantity of chips was very generous. Thank you.