Burger King in Poole

The meal is effectively not going to be delivered at this point. I don't have time to eat it even if it does come. The help page gives no guidance on JustEat to help cancel my order. I want a full refund.

on time, polite driver and very good food.

I ordered my food around half past 6. every time I checked the delivery updates it kept increasing in time and in the end I never even received my food. I'm appalled by this service and will never use it again.

the burger I ordered was the cheeseburger xl I had requested to remove bacon and keep cheese...they did the very opposite

Ordered prepared at 19.07, delivered over an hour later

What a great deliver guy! Polite happy and on time 👍🏼

Driver remained in same location for over 30 minutes. Food took over an hour from payment to delivery. Food arrived stone cold.

My order never arrived! I have no idea where its been delivered to. I Would like a refund urgently.

The order was 2 hours late and at no point was I able cancel the delivery when it finally arrived it was stone cold. Had I realised tfr wait would have been this long I would have not ordered at all. This service has been shocking

Food took 1hr 40 mins to arrive. it was cold and one of the meals was incorrectly prepared. Refund requested

did not receive 1 portion of gourmet King fries.

Chips where stone cold, the chilli cheese bites where cold the burger was warm but ok and the cold drink was warm, so I won’t be ordering from there again

The meals turned up but both were missing the extra whopper patty & the cheese that I paid extra for & both chips were normal ones without the cheese & bacon.

Very tasty food and friendly staff very helpful with the new kiosks

Lovely staff , I don’t know why these reviews say the staff grunted at them when they are all very well mannered from my experience, great place to come and get a bite to eat

ordered cheesy chips and they didn't put the cheese sauce on

food wasn't very warm and the onion rings were like rubber. I'm pretty sure they were probably cooked this morning and left all day. chips didn't taste fresh either. Just overall a very poor experience and will not be ordering again

Best Burger King in town always friendly and served with a smile

Fast hot food, staff very friendly

Very happy with my meal. Meal was nice and hot. Staff were very polite.

The delivery driver was nice and polite.However , the food has sat for a while and was cold

food came cold amd didn't have the right sauce

Placed the order at approximately 6:30pm and it didn't get here until just before 8pm. Having said that the food was as always very tasty.

The food turned up on time but when it arrived it was all stone cold,& inedible went straight in the bin.

They delivered the complete wrong food from a different restaurant

Delivery girl miserable AF. Didn’t say Hello, just said ‘number’ then walked off. Won’t use this service again.

Shocking late delivery missing meals cold food will never again order

Been sat in a 3 car drive thru for 20 minutes avoid coming here if you haven’t booked a day off to be sat hungry in a drive thru

Estimated order and delivery time just got longer and longer in the end 1hr 10 minutes for a fast food burger that arrived luke warm

Wrong order delivered impossible to contact anybody very very poor

Brilliant clean restaurant, very welcoming staffing and good food and fast service

Food came as quickly as it could seeing it was very busy all staff were very apologetic about the wait and even though they were very busy even made sure to make me feel welcome

The onion rings were missing from the order and the rest was cold

Great store to visit highly recommend

Order packed and received at 19:54. Delivered at 21:05! Food was cold, Packinging was falling to pieces due to the cold drinks making it wet. There is no way this food had been cooked fresh but had been cooked and ready much earlier. Refund please

food was cold. but edible, just.

Way better than the McDonald's down the road, but dreadfully slow and I don't think customer service is a thing in Poole, I got grunted at by the girl behind the counter...

the food was cold and had to microwave it what made it taste like it had been heated up in the microwave

No fries ordered extra patty not delivered last time I order from there jokers

ordered at 21.24 finally arrived after some ETA changes at 10.57 !

Order after 10:00pm chips old dried and shrivelled and burger wasn’t much different. Very poor

Left burger out and did not give us the extra we paid for and put chicken inside not an Angus burger we paid for ! The food was cold and all squashed in the pick box . Most sloppy food I’ve ever received!! They even marked off on the receipt I’m going with someone can’t read !!

Took an hour and twenty minutes from ordering to delivery for one burger and fries, was cold when it arrived.

NOBODY IS USING GLOVES INSIDE OF THE KITCHEN...

Terrible. Food was thrown in a small bag, falling out of it upon opening, all food was cold, too much salt on fries. We threw away the whole order when we got it and ordered from somewhere else. A shame, because we usually don't have any problems with this store. Not sure if we're going to be ordering from there again.

Absolutely great polite delivery thank you

Food took over 90 mins to arrive from ordering. It arrived cold and totally ruined, the bag was ripped and burger had been thrown around, so it was in pieces. Customer service rep totally dismissive and not willing to refund.

The order was incomplete with a portion of chips missing from one of the meals. The food was tepid, the chicken royales were dry with hardly any mayonnaise.

Nice food. Good service and wait times are not too long.

Best meal I've had for ages, will definitely be returning

Great customer service and great food, would visit again

Hadn't used the kisok before the young lady was very helpful and made the ordering an easy experience, food was hot freshly made and delicious will be returning again soon excellent experience

He couldn't find the way and he didn't call me for help. I saw him on the map how he was going around. Food is cold.

Prioritise delivery drivers over customers in restaurant. In fact one delivery driver made a personal order while he was waiting and still got it before me even though I was first by a few minutes. One girl actually preparing orders while her manager was doing bugger all apart from make jokes. Really unprofessional the kind of jokes I heard.

Cold chips and sent the wrong thing

Super slow, and the food was just left under the hot lamp for about 20 mins. Got my burger and it was stale and hard. Almost missed my movie. Thanks burger king for ruining my entire night 😢

The service is awful, It took about 30 mins for a single burger, I could have gone to Tescos walked home and pop the grill on and been fed before i got the burger that was cold & dry ate about 2 bits and binned it. DO NOT GO HERE

Driver picked up my order then went to canford heath and then sat at McDonald’s for 30 mins. By the time I received my order everything was cold and inedible

It was amazing staff very friendly and although they were really busy they still served food that was hot and you could see as soon as they realised your meal was ready to they would put it on the tray and serve to you the staff were really polite despite how busy they were

Forgot my small fries AGAIN! Twice ordered, twice forgotten.. foods nice, got it pretty quickly, cant complain about any of that.

Good food, certain burgers seem to be getting smaller but the whoppers are still great

I ordered a blue raspberry ice drink as a part of my meal. Upon arrival, I was greeted with only a third of a cup. it looked as if it had already been drank from. Not to mention the food had to be warmed up in the microwave.

Awesome as Always, Thank you guys.

So to start, we have to wait 20 minutes for our food to arrive. I would understand if there was 500 people ordering at once, but it was just us and one other couple in here. They kept prioritising the delivery’s and the drive thru window. Now, the food finally arrives after waiting a lifetime and it is quite literally inedible some of it. The fanta frozen tasted like dust. The chicken royale burger came pretty much as a piece of charcoal and the chips were unsalted and to make it worse, were just about warm. Now let’s move on to the facilities, the mens lavatory was quite literally shocking. The floor was soaking, you could float a boat on the amount of water on the floor. Don’t get me wrong they had wet floor signs up but if you’re aware of the wet floor then clean it up no? Now, the one of the taps in the men’s toilets were broken. When I say broken I don’t mean they didn’t turn on, oh no no Infact they sprayed me from at least a meter away from the basin. I had an unwanted shower in the Burger King toilets and I went to report it to a worker and all I got was we are aware and an apology that was most definitely not apologetic in any way. I will not be returning ever.

Food was good just a shame a portion of fries were missing!

Update: Good while it lasted. Visit today brought them back down to average. Food ok, fries were missed out, no ketchup, had to ask for straw, grunts rather than words from the man - the one with the little beardy bit. And then remembered afterwards I’d order cheesy fries and got plain ones. Oh well. Ho hum. Original review which I would probably null and void but it was a good burger in fairness. That was honestly the best burger I have had from a fast food restaurant in a long time - if ever. It looked like the picture, exactly the right balance of ingredients, held together well and I left without the need to wipe burger sauce off my hands, fingers, clothes etc etc!! Well done :) beat McD hands down.

The food is amazing quality for a decent price, and service is efficient too. Restaurant is often quiet which means food comes quickly.

Very spacious and comfortable dining area. Staff were attentive and polite. I ordered the large whopper meal with halloumi fries, i 100% recommend.

order was placed at 19.55 and delivered at 21.30 with 3 items missing

chips tasted like they been reheated after being fully cooked I know they so it some times hafe cook then then finish of but not a re heat yuk

I didn’t even get my order but I was still charged.

delivered to wrong address no food received

Ordered at 5:48pm, didn’t arrive until 7:30pm and the food tasted like it had been left under a hot lamp for the whole time.

it is the second time in 2 weeks I have had the wrong food delivered. this is unacceptable

Perfect. Just as ordered. Food hot, and delivered quickly.

Food kept getting moved back then turned up an hour late with a burger and chilli cheese bits missing absolute joke

hi ,I made an order on the 11/06/2024 at past 21:00 and didn't receive my order .only for me to check the app and has been updated as delivered. I need my refund as I didn't receive my order

food was great, delivery drive was respectful

I ordered through the app and got to Burger king 8mins later. Food wasn't ready and waited a good 15mins, got home about 3mins later, I live close to the shop, but when I got food out the burger was luke warm, chips the same and no ice in the cokes. Used this Burger king a few times but seriously considering going to another one which is about 10mins in the other direction of my home......

Not delivered at all. I need a refund.

placed the order at 12.13 and it arrived at 13.01. the initial delivery was approximately 12.45pm. the driver was in good spirit and polite. Just wasn't expecting a later delivery. Thank You

food came luke warm seemed like the chips had just been sat there. The time also kept adding on 5 minutes for around half hour until it was finally on its way.

My order was over 1hour and a half late and the food was cold

Cold food seen driver at wrong address again driver can't read or speak English

This has to be the worst Burger King around. Cold food, chips un salted, no lids for drinks. Only choice for kids meal drink was water. long wait when we finally got served. one of the self service machine not working. No soap In toilets male or female unapproachable staff.

Happy and pleasant delivery driver.

Really nice, fast and quick process. Gave me a call before knocking so i could come pick it up, great 👍

Completely stone cold, chips, burger like it had been sat in the fridge, not good at all :(.

Good service , food was nice and was made quickly , would recommend

We are missing half our order, and theres no way we can contact anyone to get our order we just given a refund!

Delivery was over hour later then stated time, when it finally arrived was all stone cold, complete and waste of time and money, all staff and delivery staff should be replaced with people with half a brain will do a better job

Driver kept my drink and didn’t recive right food

Quiet, clean and friendly staff. The food was cooked quickly and we could choose our own drinks at the machine with different flavours.

Packed two cold drinks in the bottom of the bag and then placed the hot food on top, then sealed the bag! Basically created a fridge to transport the food in . The result was cold food that was only good for the bin.

Took 2hrs to arrive. Barely warm, dry and chewy

Good place. Food is good Has a drive through and enough parking.

Didn't get whole order missed a burger and chilli bites for the price I payed and just eat never answers complaints or problems. Think I will just go out to eat rather than ordering as never get what I order or missed.

Excellent food and service thank you

First time BK has been poor. Delivery was on time but food was cold, and an item was missing.

I received the completely wrong order, in fact it was from McDonald’s I have no idea how someone could get something so wrong