McDonald's in Poole

Don't know what I did in a past life to deserve that service. But we were asked to park up to get our food from the drive through, then 15 minutes later got cold fries and burgers. They were special order burgers and they were freezing cold. Glad the kitchen staff had a laugh though shame it's a the customer expense. To those that have ordered before... I am sorry

We ordered food for my family which cost £40 and they only gone and given us the wrong order when I called McDonald’s it sounded like they didn’t care that my sister spent £40 and they gave us the wrong food. When I called them back to tell to tell them it’s the wrong order they were rude to my mother. And they did nothing about it.

Great food fast service hot food came out extremely fast the service was fantastic clean seating area plenty of sauces all round amazing great for the kids they enjoy going here

After waiting 8 mins at drive through I asked for service. Drove away and the food was almost cold, obviously just sat there prepared but no service. The food was the worst I’ve ever had. Burgers smothered in ketchup cold and the 1st time I could not eat a mc Donald’s

25 minutes waiting for a delivery from Just Eat to the manager say it's gonna take another 15 minutes so the order get ready..

there's no hash browns in the order

Was freezing cold couldn’t eat it

Burgers never look like the foto,s or pictures,always have to look for the beef patty hidden between a roll.

drinks went everywhere and leak out

Stopped by on my way through, just your average mcdonalds

Food cold and all drinks were spilt- very few chips- disappointed

arrived late and had no dips for dippers and nuggets

Took ages longer than it said to come, ordered meals no chips with them missing a chicken burger, same old rubbish and I pay for things to not come and never get refunded how can people win?

sometimes the drive through people don’t even understand what u even saying . It’s completely useless unless if u go inside. Rarely the fries are cold especially during dinner for some reason. Floor always greasy.

Wrong food delivered as always

Po pierwsze 20 min spóźniony to jeszcze nie dostaliśmy napoju który był z zamówieniu

As usual food and drinks arrived damaged. Food was squashed and drinks were spilt. They need to teach their staff to pack bags properly and with a little respect.

all my food was soaked thru from split drinks not made secure in the bag at fault of the restaurant not the driver

Arrived on time and was still warm. Nice 😊

Can't get orders right always something missing. But we keep going back for the convenience.

Chippy, the assistant manager goes above and beyond to accomdate your needs. Top bloke. Top service. Needs to be promoted to store manager. Excellent bloke

delivery was ages, food cold, drinks missing!

Forgot my bbq source and straws and forgot my chicken selectes

food just chucked in the bag and stone cold

Food was so cold when it arrived

Food arrived almost 2 hours later then expected,had items missing..the items I did recover some were wrong,amongst the typical drinks dripping through the bag and onto the sweet items

half of my order is missing and what is here isn't cooked properly the chips are ice cold in the middle

One of the good places ..of Mc Donalds

Hair in our food and slaggged us of for ordering allot of food and told us to go home instead we ordered more food(there’s 7 of us) we are paying yout bills thsnk you bye

Honestly public discipline I thought was a thing of the past. Demoralised staff, cold food without ordered sauces and half the stock not on offer. Not the most enjoyable experience at all

Another dinner ruined by McDonald's Alder Rd !! It really can't be that difficult to fulfil a delivery order without leaving something out can it? The food that did arrive was stone cold !!!! I will NOT be using this 'restaurant' again and would advise you go elsewhere too. Oh and to the staff that can't get an order right, I can't help you with difficult tasks like tieing shoelaces or reading a clock with hands on it but a tip for getting orders right .. count the number of items on an order then the number of items in the bag, if they match happy days !!!!

If i could give 0 stars. I would. Ordered a couple times with the mozzarella dippers. And they havent come. No sauces. Wrong customizations. Poor feedback service and utterly wasteful waiting hours. You should be ashamed of yourself if you're part of this team. Try harder to actually do your job properly. Orders are never right. Disgusting.

Not the right order twice in a row now.

Came on time hole order was there and it was fresh and hot

Don't go there in the morning, they still sleeping and service is so poor !

Staff was tooooooo slowwwwwww…. No one bothers even manager was . I ordered and they said we are working it will take little time…. I ordered just only 2burgers and took more then 30 mins

missing a coke and a milkshake and dips and straws very disappointed

Never had an issue before but two hours after ordering they marked my food as delivered but I never received it! Won’t be using them again

Only a small McDonald's, but very nice inside. At lunchtime, the place was packed, very busy. So, It took 10 minutes to get my order. Am the only one, but the burgers have halved in sizes.

chill guy, quick smooth and was happy. Great service

Great breakfast brought to my car.

food has arrived stone cold. I'm not a happy customer at all.

Mcflurry was completely melted and had a sauce pot in it had no sauce in the mcflurry and looked like it had been eaten.

The food was good delivery good, enough portion Thank you

Not delivered!!! Need a refund asap

Burger missing, two lots of chips, no garlic mayo dip. Can only request a refund can’t get items delivered it seems. Won’t be risking it again, better to eat in. Delivery driver was lovely though.

I paid for McDonald's 20 nuggets ordered sauces got none. you have no clue about customer service at all and you ruined my young sons night who has neuro diversities and wouldn't eat without the sauce from McDonald's. absolutely awful !!!!!

Have never seemed to have this problem before when ordering from this restaurant but the time kept changing (although we do know how busy these places can get!) but when it was delivered it was cold & then there was the delivery driver! I don't wish (if we do order from here again) for him to deliver our food! I went outside so he knew where to deliver to, he was really snappy asking why I don't answer my phone! What?!

Maccies didn’t pack my fries in the bag!! How annoying.

the driver antonio was fabulous!

orderer a family of 4 meal. got sent one burger and a couple of juices

Food was cold and 2 items were missing.

All of the food came freezing cold and waited an hour for it

Workers are thick usually miss items on the order

missing my entire burger!! had to watch my partner eat hers and I'm pregnant with nothing!! absolutely joke

ordered at 6.50pm, order arrived at 8.05pm

only half a portion of chips, no sauces and drink was spilt everywhere. the delivery said 15 minutes before I ordered, then changed to 55 minutes after I ordered! I don't know why I bother with McDonald's delivery, it's awful and more expensive

Took nearly an hour for delivery and the food was cold. I get this all the time. It’s very poor service.

They always forget my sauce and it’s absolutely ridiculous

Food was absolutely freezing cold

Food was cold. I live few mins away by Sainsbury’s how can the food be so cold???

Charged me more for a drink I didn’t get, asked for a strawberry lemonade and got a bottle of water

I didn't receive the whole order, very rude ser

Absolutely useless. Order was wrong tried to be civil and call the restaurant to make it right and no one answered not even once.

no wrap despite paying and no sauces straws or napkins

Worlds worst McDonald’s, slowest service and ALWAYS is missing items when they ask you to park in the damn car park. How can a McDonald’s not have a cheeseburger just sitting there ready? Madness

Took forever to arrive and it’s stone cold and again no sauces

The bags smelt like they had been stored near bins/trash. I suspect it was from the delivery riders bag. not nice. Clean your bags delivery ppl.

Cold food and gave me wrong flavour drink

food was stone cold when it arrived. Burger just thrown together. Very poor food

Wrong meal deliverd and over an hour late

Order completely wrong not ours. Driver decided to tour the area before getting here rude not his fault he couldn’t read a delivery properly laughed about it saying it’s not his problem. Was tracked on app parked at Makkah food store on Ashley road Parkstone worst service we ever had

lovely tasty maccy meal delivered warm many thanks 👍

food was destroyed by spilt drinks

The food was delivered within the revised delivery time although slightly later than originally expected. There were problems with the order (wrong food and things missing) and most of the food was cold.

they delivered to the wrong address and I have had to order again

The pancakes arrived cold, and there was no syrup with the pancakes

In the last few months, I have placed a few orders through the app for delivery and unfortunately most of the times items were missing. Every time I was refunded but that doesn't make up for missing that meal...if you place another order you must pay service and transport again, customer is the looser, big brand makes billions in profit, same old story.

Ordered delivery through Just Eat. Items were missing and the food was cold. The little cheese burger patties always taste burnt and said burgers are very dry. Really never good from this place. Would definitely not recommend.

Items missing. Food cold. Patties tasted a bit burnt. Fries bland

the philly burger and quarter pounder wad burnt

They rarely get the order correct in this drive through

items missing food cold couldn't enjoy at all even the pies were cold was expecting them nice and hot drinks were spilt ordered large by time got to.me they.were small leaking absolutely bad

Do not count on the opening hours. Closes earlier than stated very often. Drive thru closes even earlier.

Order screen broken, asked the man in the window what my order was. I corrected a mistake asked to confirm and they still got it wrong. Missed 2 items and messed one up.

Our order hasn’t arrived. It’s saying delivered and hasn’t come so either the delivery driver has it or has delivered it to someone else.

paid for quite a bit ordered to take home to boscombe as was on the way home but noticed they forgot a portion of our order which we paid for and now they have taken our money for food we paid for which we didn’t get

My big mac was cold after waiting quite while.. chips were under cooked abit disappointed aa someone recommended this place

Always forget something, everytime guaranteed to mess up your order somehow!

Delivery time kept getting later and later. When it did arrive ALL drinks were spilt over in bag. Discusting service from such a big company.

Absolutely disgusting, only went as had grandkids, no wonder most kids are obese with behavioural problems, never again

My delivery was late due to courier doing multi drops before mine 😤

We were also missing a philly cheesesteak burger at £6.29 Which they missed off AND A STRAWBERRY MILKSHAKE that they said they didnt have

One of my patties is missing on my bigmac

Usually something with the order is wrong but today they got everything right and food was still warm… ice creams not runny. All good

The service here seems to get slower every time I visit. It doesn't matter whether you go through the drive through, pre-order or order in the place. I've never got my food at the drive through window and always have to pull up or, more likely, circle the car park. They did have milkshakes today though.

Ordered food for six people, two burgers, two fruit bags and straws for drinks were missed. Branch would not deliver missing items, had to go and collect, which took approx 10 mins wait in the branch. Not the first time items have been missing.

my food never came where is it? i want my money back today

The bun was wet that made the burger wet

cold food and wrong items delivered once again !! To be honest probably the last time I order this rubbish. itd never right and trying to get refund id ridiculous. just bad bad bad