McDonald's in Poole

It really comes to something when people who work at the tower park MC D's can't even serve you with the correct order!!! It even tells them on the screen what to prepare and have ready so guessing they can't understand it read plain englsih!!! Shocking experience from this branch on too many occasions now so will be avoiding at all costs from now on!

Way more popular in this area than their 'royal' competitor. As a result, service times can slip a bit.

The staff were very polite The service was slick and efficient.

Worker said piss off after I asked for a ketchup😡 then my fries were green and the toilets had poo all over the wall I’m fuming 😡 🤬🤬

Waited 20mins after ordering to get food. Restaurant was wasn’t even busy and there was only 4 of us in our group. Burgers were sat on trays round by the drinks. When we asked what had happened to our order was told they was waiting on chips. Finally when we got our order the burgers were cold and the chips just about cooked. Staff rude and didn’t seem like they cared. Wont be visiting this one again

Wasn’t impressed with one of the staff members.

Food stone cold don't know what the driver was doing but the food was so cold it choked me

We paid for a bacon cheese burger and we received a bacon cheese burger ***without any bacon in it!!!***

Cold food and parts of order missing as usual

The guys that work there are rude af and scream like women. They lost my order..after an hoe and half I called them..they lost it! Then sent the food out all unwrapped and unedible. I called back and recorded the convo..he screamed and refused to send more food or give me a refund.

Atmosphere fine as ate in the car. Food awful, milkshake runny, chips soggy and undercooked. Staff unhelpful and miserable. Lots of items not in stock.

No chips were delivered and drinks were spilt

1 hours from ordering for 9 chicken nuggets and some chips. This is a joke

freezing cold!delivery driver walked from the restaurant to me

Did not receive my food. Was more than 2 hours I was waiting to receive the food and couldn’t get hold of the restaurant or cancel the order.

Absolutely terrible service. No customer service

Never busy which makes a quick drive thu pitstop a breeze

Why do you always miss an item or mix it up, this time no apple pie

Delivered the completely wrong order spend 25quid and got 6quids worth or food smh

Fries were undercooked & cold. No straws or dips that were ordered. Delivery driver was however very nice & friendly although took slightly longer than originally thought

well , got order correct for once , keep it up

Food is always cold, but its the only mxdinalds so no choice, microwavecreheat...EVERYTIME!!!!!!

Did not receive what I ordered. Will not use again

food was very cold when it arrived

Where is my food it says delivered and it's not!

Took almost a hour from ordering and food was stone cold when it arrived. Had to reheat which made it taste horrid

Took too long and the chips were cold

absolutely horrendous service, forgot to pack half the items, it's not that hard reading a list of orders and picking it in a bag ;/

Absolutely stunned. This is the first time EVER McDonalds actually got our order right. No missing fries, drinks or burgers. It’s…..all……here!!!! Even the sauces. I’m off to buy a lottery ticket. Oh and the delivery guy was lovely. Super friendly.

ordered Sunday treat for the kids, happy meal and 9 nugget meal. son opened box to find only 7 inside..

Very delicious hot and on time

its very nice i liked the view would go again i didnt speak to anyons or order any food but i assume that qould be nice too

My son used his pocket money on a McDonalds breakfast and half of the stuff didn’t turn up or was not what we ordered

food it stone cold and missing all the fries

didn't even recieve my order so my kids have waited for over hour for food for them to hand it to someone else!!!!! FUMING

Food was cold and stale. Chips were missing.

Food was cold and driver location didn’t work

Had a really rude guy take my order on drive through tonight 22/02/2025 rushed me through my order then told me he didn’t have time to add my dips to my meal and tell them at the window I told the lady the guy who I spoke to was extremely rude and added the dips with her thought the issue was sorted get home look in the bag and there are no dips I normally go out my way to Go this Mac Donald’s as the service is normally great but tonight was a disappointment

Good but time keep changing annoying

wrong order ,we haven't got anything wrong ordered

Ever time order sauce never turns up

Food was cold , drink flat and it was late

Food was cold. Grandson very upset as it was cold and wouldn’t eat it. Waste

Literally no salad on my chicken sandwich nothing like the picture online

The food is great, cooked to order and nice hot. Staff is very friendly. First time in a long time, Fries were piping hot and was amazing. Another thing they were full up, last good years, normally only get half a portion, these full for a medium. Pletty of parking with drive-through. Restaurant very nice, clean with out door seating. Have a drive-through and make life a lot easy. The kids' play area outside is really good if the weather is alight.

Well i did put in the correct address but for some reason it states Paddington Grove so the driver messages me and i tell him where i am and it took him 10 minutes to realise i was a 30 second drive down the bottom of the road then nearly ran me over

I did not order 6 burgers I’m alone lol I paid for for too much. They sent me too much,normally they would be smaznf but not this time

Once again you cannot get a sinple order right for a meal for 2 people you give 1 sauce knowing your chips are disgustingly dry with out it order somewhere else on top of that the wrong milkshake deliveres😡

fantastic service,polite courier

Great location, only weird thing the the accessibility via a retail shop car park is a headache.

Bad Missing item and cold I wanna my money back

Asked for no egg due to severe egg allergy and it had an egg in, not sure if your staff realise how serious allergies can be and that you are required by law to be careful

Just like always missing an item from my order once again somehow they can see 2 yes 2 triple cheeseburgers with different options and yet they still manage to forget 1 of them I just don’t understand how a basic bare minimum job can mess up this bad and so regularly maybe just hire new staff or something because something isnt working clearly

I buy 20 chicken nuggets alot and everytime i ask for sweet and sour sauce they never give it

1 item not delivered and food was cold

what's the point in having offers if they are not delivered

Useless staff can’t even count to 2 useless !!!

Completely wrong order and all the food was stale/hard. Complete Waste of money

spent £26.19 for food and as at work and no facilities to do anything myself. The driver couldn't find me even with location on and details given. Diver tried to call me but didn't speak English. Order is very disappointing as you can expect as it's cold after 20/30 minutes waiting for driver

Very polite respectful young man who delivered mine and my partners good delivery time everything was warm 5 stars!

Really nice delivery person. Highly recommended.

Wrong items delivered. Completely wrong. Left hungry.

Cold stale chips. Warmish burger. Horrid food.

Only Recieved 2 drinks which weren't ours and NO food. ordered for my 4 boys costing £37 and ended up with none of it. so obviously someone else has my order and I had someone else's!. had to go into a different McDonald's to get my children their dinner because of this mess!. Hope you don't do this to families who don't have much money and might have ordered for their children and end up with nothing as well as no money to reorder anything!!

Food was cold. The fries old and cold.

order was missing the food, only had drinks.

Missing items and just eat won’t refund so looks like I will have to order elsewhere now

Wouldn’t bother ordering loads as u never receive half your items

Happy meals had no toys in and the children were upset like and the dips never came, the driver was incoherent with English and was frankly quite rude, and I called the McDonald’s multiple times and no answer

No happy with our meals. The chips were hard and cold, the drinks leaked and ripped the bag and my burger was lukewarm and burnt top bun

Very efficient, patient and friendly staff.

Gave a 2 for quality of food as it was stone cold as usual, hested up in microwave. I sat in one day at maccy and ordered online to see, my orderwas done as watched on screen, it sat on a table for over 10mins b4 collected

All the food is freezing cold my 4 children waited for over an hour for the food for me to have to cook them something else anyway due to the food being freezing. This is ridiculous service and i wont be using the service again.

Absolute not good over 40 mins late and turned up freezing cold

Slow, unorganised and poorly managed.

Was not delivered. Just Eat refused refund

Driver couldn't even type in English- somehow he has not picked up our order and then left it to the last minute to let us know we wouldn't be getting our food. joke of an app. No food but takes the money

yet again things missing. the happy meal had 1 thing delivered..... the fries. No burger, no drink and no toy. Kid is not happy

Mcdonalds staff clearly cant read an order, Missing items ordered through just eat app, contact to say and nothing done, why have a something wrong ? contact us and well sort it, bit if you do nothing. Better off using uber eats. Lesson learned.

Pies were used by time at ready 13;49 used by 15;19pm and our delivery was 5pm . Yet just eat won't do anything even with proof

All cold and to add insult to injury the refund £4.26 on a £17.00 order is an absolute joke

food was half empty and stone cold

The order was placed at 18:10 but the food was delivered at 20:45 instead of 18:50. The food delivered was too cold and frozen. When enquired with Macdonalds Mannings Heath, they said the restaurant had nothing to do with it I have to cancel the order through just ear 🙄

Food was cold to me nearly 2 hours to be delivered just for the wrong food to turn up

I usually do order from this McD. Sometimes it gets my order wrong. But today both burgers were hard as rock. They weren't fully cooked and me/wife had to make alternate arrangements. They definitely need to up their work on deliveries.

Meal was cold! Some of the meal missing

Missing items, cold food and just eat refusing a refund.

Not the best Chinese I’ve had wouldn’t order again

Was waiting 2 hours for my food and it hasn’t arrived but it’s said that it’s been delivered

Delivered completely wrong order to the door. Delivery was refused but then trying to get refund takes 72 hours and need to submit photos ? If I refuse delivery how am I meant to get a photo of the wrong food?

It never arrived and the driver just marked it as delivered

my order never arrived but driver has completed it

Ordered food at 10.40pm they received the order and the kept changing the time and the last was at 1.50am.....but they are not open

Drive through is always good. Food not bad too

The drink spilt all over my food so I couldn’t eat it and didn’t have a drink

Waiting over an hour just to get the wrong order, place is a joke

Food was cold. I had to put the fries on the air frier so that I could eat then. They missed a burger and had to reorder. When it arrived it was not good either.

Drinks leaked which ripped bag, one of the burgers was cold.

I requested no ketchup or mustard in my quarter pounder with cheese and guess what they gave me. It cannot be that difficult... Surely!

There were five items missing and the food was stone cold! I Hate complaining, as I understand it’s Christmas and it’s super busy for a Sunday evening. But to have half the order missing and not being able to get hold of anyone is pretty bad!