Beales in Poole

They do Vegan and non vegan food, the staff are very helpful and considerate, I had Lasagna with vegetables and garlic bread all for £5.95 the portion was generous and very tasty, would recommend, shame we found the place on our last day in Poole!

Beales was once a good department store sadly not any more, poorly lit and dingy. The cafe is of poor quality, uncomfortable seating and not very clean looking. But to be fare all highstreets in this country are now very poor.

Popped in for a drink and a snack, the food and drink was okay, but seemed to be more limited then I used to remember, the checkout could be quicker.

Well frequented cafe within department store . Clean but not particularly quick and a tadge expensive . Seems to be a popular stop when shopping though.

Tried to get 3 hot drinks -queue was only maybe 4 people in front. What an experience , service so slow seems to be manned by people who have absolutely no idea what they are doing. The advertised Salted Caramel Hot Chocolate with cream and marshmallows (asked for exactly as per description under pics on wall) was a hot chocolate with syrup in. When I asked where the rest was I was told oh that is a deluxe-I gave up at that point. Seriously ? Staffed by what can only be described as Mrs Overalls for those that watched Victoria Wood-so bad it was laughable. What on earth is this store thinking of-if I could give it 0 I would. If a queue of 5 people fazes them I dread to think what a Christmas rush will do to them. I would give up if I were you and get a Costa in there, and as for your cashier trying to tell people to apply for cards etc and explaining leaflets at great length while the queue got longer and longer-please STOP!!

We decided to have lunch last Monday 3rd December 2018 in there cafe .We had a long queue and when we ordered our food was told it was unavailable so we had a second option.Tables were all piled up with trays nobody was clearing them as not enough staff.The young lady taking our order said she could not leave the till to clear the tables and was asking for more help?.People were queueing out to the doors but they decided not to wait because of the poor service. I felt sorry for the staff that were doing their best as they we short staffed. Food when received was good but lack of cutlery as no washing up had been done. I can't see us going there anymore

Hate to buck the trend here but actually had a fairly decent lunch. Must admit this was third choice as other 2 had no tables on a peak lunch time. There was plenty of tables here though. 7 people ordering at the same time, never easy for someone who appeared to be learning but that’s ok. There was no wait, and it was quick. Alright it was only basic food but that was all we needed. Clean and tidy so no issues there Would certainly consider it again next time I’m in Poole

We recently had grandparents duties on half term so decided to go into Poole for retail therapy with my 13 year old who loves shopping and the time came for a venue to have a drink we decided to try Beales restaurant we had hot chocolate and cake it was made just how we like it the staff were friendly and polite plenty of seating areas if you like a quiet place for your snacks this is it we will definitely be using it many times in the future

Went with friends and queued for a while amongst general mutterings of poor service from customers. The lady on the till and staff clearing tables made no attempt to greet or smile which made the experience more painful. The food and drinks were satisfactory but considering the wall decor was emblazoned with the word "smile" some serious basic training needs addressing. Won't be returning.

Visited the Beales Coffee Shop in the Dolphin Centre with my mum at lunchtime on the 6th September and to say the experience was utterly shambolic is an understatement. The staff are poorly organised, no-one seems to take any initiative when there are queues (Hey, it’s lunchtime 12.30pm) several items on the menu they had run out of, no paper serviettes so a big roll of industrial blue paper was plonked by the condiments stand and then all hell broke loose because the microwave suddenly broke down. Customers who had paid for food and were waiting seated at tables were advised that their food orders could not be fulfilled and were offered refunds. Utter chaos subsequently ensued at the till where disgruntled customers tried to get their money back. Beales directors seriously need to review and overhaul the equipment in this Coffee Shop. Appoint someone with drive and initiative who can properly train and lead staff to improve customer service skills which at present are extremely poor. Customers vote with their feet and unless something is done urgently to improve the situation, they won’t return.

Beales coffee shop in Poole has been a favorite stop of mine for years. Always good service and good food! But what has happened to the staff? Have they had any training at all? The simplest instruction sends them into a spin and then takes them far too long to produce anything to either eat or drink! Very long queues form and people get impatient. I don't think they even know how to make coffee as I was asked some very strange questions! Please pass this comment on to your manager. Has he seen the bad reviews? I will come in next week to ensure that service has improved. If not I will go to see the manager in person. Otherwise your restaurant will fail miserably and that would be a tragedy. Sally Parsons. Poole.

Walked in the restuarant got served waited half hour for our food the lady that works there walked by after half hour u still waiting and the fact people walked in after us got served and food straight away I'm very dissapointed

I queued for about half an hour, and it wasn't even that busy. We then had to wait another half hour for two omelettes, which actually come out of a carton,( so I understand), with a bit of side salad. Lots of people kept going up to the till to ask where their food was. Not brilliant food...just okay. Have been here quite a lot and never been impressed as it seems understaffed. Cutlery was dirty too.Won't bother going again.

Very slow service. Knives were all dirty being put in a dirty container people were waiting over 25 minutes for a toasted sandwich. Everyone was complaining which was no conducive to a restful lunch. The people next to us got their money back when the supervisor said she would ensure their lasagne was delivered ! They had ordered a toasted sandwich I understand they do not have a manager at present but standards very low for a department store. We will go to the clipper in the future never again

I can only say that I've just had the best chips of my life. My husband had the omelette, and he was very impressed. The tea is excellent, as well.

We queued for a while, but didn't mind because the menu looked good and the prices seemed reasonable. However, when we gave our order in, we were told that some of our choices were no longer available, so we changed our order without delay and sat down. We could see that it was quite busy, but the time it took for our food to arrive was ridiculous - 40 minutes for two simple dishes. Around us people looked fed up and hungry as they waited an age for their food. They were watching us eat when our food finally came and I could almost see them salivating with hunger. A lady nearby made a complaint because her order was wrong and the whole atmosphere of the cafe was tense and uncomfortable. If we had known about the Clipper restaurant just outside on the top floor we would have gone there. Beales please get your act together, your cafe looks promising but it doesn't deliver and the time it takes to get food out to customers cannot be justified, especially at lunchtime when people are going to come in to have something to eat and it is obviously going to be busy - very disappointing all round.

Este Café es una joya! Escondido detrás de la bra y pj concesiones en el primer piso de Beales. El personal es amable, servicial y acogedor. El café es exuberante y hay algunas ofertas excelentes comidas y café. Un super poco parada para tomar un café. No es muy sofisticado, pero cumple un montón de cajas de felicidad. Altamente recomendado.

Aparecimos hoy para el almuerzo. Buscando en el menú de oferta decidí ir por una simple chaqueta fritas. Elegí 2 coberturas sólo me dijeron que cuando ordene ni estaban disponibles. Fui para queso y frijoles al final cuando salio estaba muy fría. Llevé a la barra y pedí ser calentadas. Vino tibio, al punto en que había perdido interés. Pedimos un reembolso que me dijeron que sí. Tras abandonar nuestro banco en casa una vez hecho nos habían cobrado dos veces y no se reembolsará. Pésimo servicio.

Me pareció que el aspecto del restaurante era muy agradable y la selección de la comida no está mal, pero la condición de la mesa que nos sentamos en fue totalmente puaj. Me extiende la servilleta de papel sobre él, así que no podía ver. Estaba deseando a mi café y tarta de Misa del gallo, pero oh! Fue una decepción que fue. La Misa del gallo era totalmente insípido. pastel Ahora sé por qué no había de que mucha gente de allí. Que realmente necesita para tirar de sus calcetines si era mantener sus clientes y atraer más.

Por bastante tiempo sus desayunos en la 5 ª con restaurantes estaban frías y jalea aparment para mantener la comida por debajo de la bahía de comida precocinada - marie. . Pero bueno por arte de magia, eso desapareció y ahora cocinan un gran desayuno 8 punto para la cocina fresca y caliente que es. He estado varias veces para encontrar hay consistencia en las porciones de tamaño y aún caliente y muy fresco. . El personal es muy cortés y amable.

went in here to just browse around there are some good little shops to look in and have a coffee i enjoyed it got myself a nice jacket in there great i love a bargain.

Hoy visitamos Concesión de albaricoque y encontré una que me encantó, así que nos dirigimos a las cajas donde otra pareja estaban esperando delante de mí. No hay miembros del personal estaban en cualquier parte del Departamento de albaricoque. Hablé con un hombre en las reparaciones ver al lado de albaricoque y no sabía donde estaba el asistente de ventas. Como yo nos volvimos una chica llegó muy miserable. Ella sirve la pareja delante de mí. Cuando fue mi turno no había perdón por la espera (habíamos estado esperando alrededor de 10 minutos) no hola puedo ayudarle... nada. Vino a la chica Anothet pagar cajas que fueron para allí y me dijo "¡Ah, hemos estado buscando que ella respondió ah realmente. No disculpa nada. La chica primera durante la venta no sonríe una vez su actitud fue atroz. Ella nunca dijo total de venta ya en poner tarjeta... no por favor nada después puse mi tarjeta y pagar en ella sólo la izquierda hasta el otro lugar chica mi top en mi bolsa, pero tuve que poner mi hanger. No tener un buen día o gracias... NOTHIING. Indignado para decir lo menos. No es genial cuando estamos de visita en una escapada de fin de semana.

Stopped for a small spot of lunch at Beales in the Dolphin Centre. What an ordeal... Queue out the door seemed a positive sign hopefully referring to excellent service and brilliant food. Could not have been more wrong! The service was at best appalling, other customers in front of my party and I began to leave as the slow queue eventually began to move. Once we had all decided what to order we got to the till area a young man (credit to him was probably the most helpful and assertive team member) only to be told that out of the 4 items we had chosen for lunch 3 were not available from the menu and we had to select again. After a minimum 30 minute wait for a simple 3 sandwiches and an omelette, the food was average but not inedible. Only to wait for a small portion of chips for another 15 minutes... Two other customers sitting nearby also had ordered chips after us. They both received theirs before us and I actually had to wait in the line again to even speak to somebody who then brought them out immediately. Besides being undercooked and cold a very low level of service was given. No thank you! No smile! A 0 service standard! The management of this coffee shop/restaurant need to seriously think about who they have representing them to the general public. They obviously need some direction and operational process. Last but not least a smile could go a really long way and would be a very good start to a very long relaunch for this business.

I visit regularly meeting up with friends. Nice relaxed atmosphere and staff very friendly,abit slow serving but worth the wait

Queued for 15 minutes, most in the queue were getting agitated. No organisation, no leadership complete shambles. Got near till asked passing member of staff to toast our sandwiches, was told there would be a further 20 minute wait for that!! Then left and went to the clipper restaurant next door which was fab! Beals very disappointed, not fair on the young staff you've employed. Needs to be managed!!

We’d never ventured into Beales for breakfast as we’d always suspected it would be expensive. We were wrong, as the menu pricing was very reasonable. The staff were friendly and helpful. We both had 6 item breakfasts, which came with toast (which didn’t count as an item). You WILL wait a tiny bit for your food if you want fried eggs or omelette, but that is because both are freshly made on demand. The sausages were herby one, so very tasty. The setting of the cafe was clean and tables were spaced far enough apart to give it a degree of airiness. They also had some big squashy sofas. Natural light was a bit lacking, but that is the only slightly negative observation I have to make.

We enjoyed reasonably-priced, tasty coffees & Danish in Beales' in-store restaurant. Good service, clean, bustling with regular customers. An ideal pit-stop if shopping in Beales or the Dolphin shopping Centre.

Beales have been around for over 100 years, although this branch in the Dolphin Centre is nearer 50 years old. But it still attracts with both classic and specialist clothing / footwear, as well as the more upmarket home needs. They also seem to have good lines of novelty items. Well worth looking for that something different.

There is a loyal Poole senior clientele for this cafe. If you are trying to find it it is on the first floor and you enter through ladies wear and leave through ladies lingerie - a unique experience. The offer is pretty standard and therefore unremarkable. Some of the staff have been around for ever. There are plenty of alternatives in the Dolphin Centre but the customers here are remarkably loyal.

It was raining yesterday. I decided to went out strolling. Then I had my English afternoon tea at Beales restaurant. I would say that the scone was perfect. I like the crunchy crust. That is the English tea I was looking for. Well done! It was a simple one but filling. They also have breakfast, snack and lunches to choose from. Definitely will recommend to friends and relatives.

Food was terrible. 2 of us had paninis and one had scampi and chips with salad. If the plates for the paninis were any smaller they would have been saucers. the scampi and chips were on a small plate more of a child's portion and the little bit of salad was dry. It cost over £17 for absolute rubbish. we will certainly be not visiting there again. Also a few items of cutlery still had food on them. No menus on the table had to go to the counter to see the menu.

Amazing that Beales are still going. A good range of outlets within this store and in a good old fashioned way.

I enjoy browsing round this lovely store which has many departments, including beauty, fashion, great bags, shoes, furniture, electrical, china and glass, gifts etc. All the merchandise for sale is of a high quality. The environment is clean and pleasing. There is a cafe serving snacks and meals. There is a lift and toilets.

It's a department store not a restaurant/coffee shop but it still could have been better.A full restaurant seemed to have left the cooking and catering staff under too much pressure and prone to mistakes.My cheese and mushroom omelette arrived without cheese and was dry and overcooked. I did not complain as I did not want to wait another 25 minutes for my order to be right.The salad was old and dried out without much dressing.I am sure this was all down to the inexperience of staff in basic catering skills or maybe a lack of supervision by someone with leadership and management skills within the restaurant / coffee shop itself.

restaurant in large store- not well signed in store-very tired decor -very basic food- quite cramped. Would not recommend or go there again

Pee'd off for two reasons.1) Very poor meal. Jacket potato with Coronation chicken. Hot potato, cold Coronation Chicken, brown ended lettuce (no excuse!) and raw peas. My grandchildren laughed about them really being bullets!Coffee - awful - and expensive.2) The nearest toilets were on the floor above. Only four loos for the ladies. Squashed, dismal, grubby, airless and a very, very long queue Fifteen or more ladies.We took it in turns to hold the inner and outer door open so that we could breathe.Two of the four toilets were out of use!!! One had a label on it, Out of Order. The other was horribly blocked!DISGRACEFUL. No, we didn't complain in the restaurant because we don't do that with the grandchildren but we should have!

After an emergency dash to the vet first thing in the morning, followed by a trip to the dentist, by the time I got to the Dolphin Centre to do a bit of shopping I felt rather wobbly. So I headed to Beales cafe hoping for something to give me a bit of a lift. Instead of a sensible sandwich and tea, I indulged in a slice of chocolate fudge cake and a 'regular' (to me, large) cappuccino. That certainly set me up for a couple of hours of retail therapy.I hadn't been in the cafe for years, and had to ask where it was, as it's not very obvious. It's in the farthest corner of the first/middle floor of the department store. The service was efficient and friendly, and the place was light, modern and clean, with sofas (I think) as well as tables/chairs. The choice of food wasn't enormous but they had exactly what I wanted and it was good quality. I spent just under £5.It's not an exciting or groundbreaking place, but if you just want somewhere nice and quiet to recharge your batteries while shopping, I'd recommend it.