Subway in Poole

Every visit to Subway at Dolphin Centre Poole is a treat, thanks to your amazing sandwich artist, Art. She makes you feel right at home with her friendly service and perfectly crafted sandwiches every time!

Today I had to tell the subway worker exactly how to make my food. He has absolutely no idea what I was talking about, clearly untrained and alone which isn’t good. He grabbed bread when it was a dipper I had to tell him and he started putting wedges into the wrap and told him no it’s cheese, wedges are separate and after all that… he put the wedges into a cookie box.. Seriously needs training to the point a lady in the queue behind me was watching and left because of the poor service and training. I was also waiting 5 mins before anyone showed up to the counter. When I left the manager turned up. The guy who served me had a manager badge on but clearly didn’t know what he was doing. I come to this subway a lot and appalled. Pretty sure I was overpaid. The dipper tasted awful and wasn’t made correctly even after I told him.waste of my money today.

Incredibly slow service. Wanted their Ham & Cheese toastie meal deal for £3.99, advertised in the windows and on the screens. They had run out of ham, and refused to substitute any other meat for the meal deal price, so ended up paying nearly £7, just for having 1 different ingredient. The sub was "toasted" to a crisp, and then left on the side for almost 4 minutes before they decided to wrap it up, so had gone cold, and was rock hard. They have 4 members of staff behind the counter - 1 to make the sub, 1 to add salad, 1 just to wrap it, and 1 to take payment, and it still takes so long to get served! Will not be returning to this branch again.

Good shop. Handy for bus station

Do gluten free options which is a bonus. Easy quick breakfast but not that exciting

The staff I'd name is ART , her behaviour was very rude , we had a bad experience, she saw that we came first to the shop she has not asked as to where to stand to order , later other two people came after 3 mts , the lady ART asked us to stand behind of them , I felt it's not fair , when I said we are the first , even she not looked at our face and said just stand behind of them . I felt like we are not from this country she behaved like that ? .I never blame the food , we are regular customers of subway .thanks for that .

Staff great ugine very funny and polite

The staff are aggressive and rude. The supervisor literally allowed people to stand in a long line while he was preparing online orders. Came back as the sandwich was wrong and both the lady and supervisor were so rude to me. I got a refund with no sandwich. I left a formal complaint with subway. Worst subway I’ve ever visited.

Eaten from here many times. It's OK and coffee is disgusting compared to other Subways. Maybe the coffee machine isn't cleaned properly. Toilets are disgusting. Some staff are great whilst others are more interested talking and hanging out with there mates rather than focussing on customer service, food quality and presentation. Definitely worth avoiding in the evening as a bad magnet.

So I went up to the staff member and said about really struggling, explained about Crohns and desperately needed to use the toilet. Subway is a regular place we would visit as a family to eat etc.... Normally, it's not a problem but this one staff member really didn't care, show any empathy even when presented with a Crohn's and Colitis URGENT card. I realise that not everyone understands Crohns or Colitis but I think she could see that I it looked or was urgent. Having been in situations before when it wasn't possible to make it in time this situation could have been messy if it wasn't for the kind and lovely staff at Kaspa's who didn't discriminate this invisible illness.

I am gluten free I love Subway so but for some reason my roll is 50p more as if the diet is restricted enough ... Also took my grandchildren in today and I was told if I want to buy the childrens meals which where boxed up ready I had to have an app to buy them .. not everyone is clued up on apps cannot understand it not a clue on how to get an app confused and embarrassed not every one does apps

Incredibly poor customer service. Subway is usually my 'go-to' whenever I’m hungry for some fast food, but unfortunately my recent visit has left me unsatisfied. I ordered the Turkey Breast & Ham Footlong. Very slow service, almost took them around 7-8 minute to prepare my sandwich whilst there was one other person at the time ordering - my sandwich was cold when served despite it being heated up. Salad toppings hadn’t been topped up which had me waiting an extra 2 minutes when I requested for some lettuce. Finding a seat was quite a challenge, not due to a busy establishment but rather the filth on each table that had been disregarded and not cleaned up. I felt uncomfortable eating my meal knowing each counter was filthy. There were multiple flies about which also hindered my experience. The staff were ill-mannered and insubordinate, arguing with co-workers whilst serving customers. Some members of staff were also talking to customers who did not work at the establishment, when they could’ve been maintaining a high-standard of the stores hygiene. I should’ve gone to KFC, truly a disappointing experience.

Manager treats his staff disgracefully

Wouldn't feel safe eating here again, very loud/abrasive customers the two times we've eaten here

Service a bit slow, but friendly staff

Atrocious customer service. They should be ashamed. Never coming here again.

The food was lovely but I think men with beards should have to wear nets over them . Oh actually all hair should be in a net .. ..the place was disgusting, food leftover left on tablets, the floor wasn't clean. The had 3 people working one new girl ( her first day, she was doing well. A guy that was trying to teach her and do everything else as well and clean table and then there was a guy look sat in the office going nothing . He allowed his mate with a baby in a pushchair into the office to chat away . While his work colleagues were busy. Not sure if he was a manager. But he was lazy) I felt sorry for the other two workers .. When I did ask for my order the new girl asked for help from the guy out the back but she was ignored. I thought this was a very unprofessional of the guy. I think something needs to be done . Subway at poole bus station

Salad was nice, but unpleasant to eat in. Tables and floors were dirty.

I should have gone to the kfc a few stores down.

The counter service was extremely slow and quite miserable. The shop lacked any atmosphere; it would greatly benefit from playing some music to break the silence. To top it off, after enduring the long wait, my roll had freezer burn, rendering it completely inedible. It's baffling how making a simple sandwich could go so wrong.

The service was just SHOCKING. The lad did acnowledge I was there, and kindly pointed that another staff member will be with me because he was on his way for a "fag". However the young girl completely ignored me being there, and carried on chatting and laughing with her friend (another customer). She eventually came to serve me just as I was about to walk out. But the service was more like - "I will serve You, because I need money" The food tasted good, however the toppings is just a name. Haven't had a SUB for years, but I remember it being more full and filing then I had today. The foot long is usually too big for me, so took the half size. Well, I'm still hungry 😳 Definitely won't be going back, that's for sure 👎

Always loved subway but it seems like alot of the staff just don't care anymore. I honestly don't remember the last time I had a decent sub. Used to be great value for money, but now you get half the filling for twice the price.

Whilst I cannot fault the food, I can fault the painfully slow service as well as the rubbish everywhere. The service was extremely slow, I waited over fifteen minutes to be served. Three people behind me, after a few minutes two of them walked out. I cannot blame the staff member serving though, as they were doing everything on their own. Tables and seats where disgusting. Old bits of food on the tables as well as wrappers. Mess all over the floor too. Most tables hadn't been tidied up. Very disappointing, and if I'm in the area again I don't think I would return.

Since menu changed doesn't seem the same

A bit grim around the edges, and chronically understaffed for the number of people.

Loved my food and the service got today..staff looked after well had some banter as well. Great visit.. special shout out to Art who helped my daughter with her order... and Dave for doing my wrap

Everything absolutely wrong,nothing ready in the kitchen and missing lots of the food for customers,management missing because I needed speak with him about the problem what is wrong.Very bad experience for me one star😪😪😪

Hi i’ve been there today and im not very happy with service and with food because chef don’t have nothing except salami, ham and peperoni. He don’t had any chicken tika or steak for BIG CHESSE STEAK. I didnt come there anymore

Absolutely shocking waiting times was waiting about 45 minutes for my food

The only reason I give 1 star for service when visiting Dolphin centre Poole store 17/06/23 is because the door was open!! Shocking service!! Queued for 20 minutes, only to be told when finally served... no tuna, no food trays stocked up, couldn't see what else they did have, awful! 4 members of staff with only one girl doing everything, other 2 just stood there, 1 cleaning the store which he did good, & this was all observed whilst in a 20 minute cue, which was only 7 people in front of us by the way! Subway is always our go to lunch spot, but never this store again. Walked out & went to lifeboat quay poole store instead, with Jack operating this branch ALONE. Served within minutes, sat down within 10! Fantastic service, he actually cared about you as a customer and was so apologetic about other branch! Subway, you SO need more Jack's!!!

Good service and friendly staff. Ideal for the bus depot.

Absolutely appalling experience. Tables were filthy, with food and wrappers from previous users on them, the floor was also very unsightly with food and packaging all over the place. The service was very slow, waiting in the queue for almost 40 minutes to be served with a tasteless all day breakfast sub. Hadn't had a Subway for a very long time and will never have one again thanks to the experience I had here.

Food was not really good. This was at 10am but good was in best described stale. Salad didn't taste fresh and ham and salami felt frozen. Will not go back.

It's about 8pm on a Saturday! Went in and ordered a sandwich and a coffee. Then asked if I could use the toilet as they were cleaning and also stated that I am a diabetic and the answer was No! Well I said thanks very much and cancel my order. Feel pretty down now and discriminated against,the very first time since being diagnosed 5 years ago.! How can people treat people like this in this day and age! Just unreal! Feeling pretty humiliated ATM...Not very caring attitude with someone with this disease! NOT ALL DISABILITIES CAN BE SEEN! Unless you tell someone and you shouldn't have too....

Stood in the queue for 30 minutes to be told there was no Italian bread, the most popular at lunch time. Ended up having nothing.

Clean, quick service, friendly staff. Gotta love a Subway: choose your bread, choose your fillings. Really not sure why they've decided to go for some fixed menu items though. But as you CAN still have a "create your own" it's still worth going to.

Always very good in the Poole branch

Friendly service first thing in the morning which is nice! Some availability issues so can’t give full marks, but a good effort and great service standards.

So I came into Subway for some lunch & I ordered some nachos, & asked for no salsa, just cheese, & I was only given one pinch of cheese, I then asked for extra cheese & the lady behind the counter, said’ it will be extra! and I said that’s fine, but she decided not to give me any extra. I know it sounds petty, but I didn’t exactly get what I asked for.. she was a bit rude and I understand it was busy round about lunch time. But I wasn’t impressed. Sorry

Wish I could rate this place higher, but it was absolutely filthy. Tables were all dirty and rubbish everywhere. Staff and my sandwich were nice, but they can't neglect cleaning.

only one member of staff working and proritising online orders over customers in the shop causing half the que to walk out

Nothing like waiting in a huge queue whilst there's only one member of staff.

I have never been to this place but I feel that it is very sharp practice to try and generate good recommendations just because you walk past!!

Just been in here 19.00 absolutely disgusting mess counter was filthy and the dining areas were worse, 3 staff on duty and just standing around talking between themselves.

very slow service, only 1 employee. getting worse day by day, another would just walk back and forth without serving customers. 3 customers more than 15 min to be served.

Very friendly staff members, had a nice lunch. Tidy, food was good and really cool drinks machine.

I have been sometimes for a meal, good prices and food, but this morning I went for a coffee at 7 am, and the man who served it, brown hair with short beard was really kind, plus coffee was really good.

I came here today and Sharon was serving with beautiful manners. I loved her sense of humour and working very hard and make me a perfect sub! Thank you

The altitude the of the lady this morning was very unprofessional, she threw the tissue and the sandwich on the table for me to pick up, she did not even put it in a paper bag. I threw the sandwich in the bin immediately because I immediately lost my appetite due to her attitude. I prefer losing that money than eating anything prepared by her.

I went to buy some food here, and there were 2 girls working extremely hard. The place was very busy, and the mentioned 2 girls didn't stopped working. I hope they are appreciated by their management, as they definitely deserve to be praised. They are a positive asset for this branch. And one of the girls, wearing a headcloth has been a great team player, as she was doing her part of the job, and same time also helping out her college behind a counter to speed up the service. Please give both of them my thank you for their hard work.

There were 3 positives:- lady at till was lovely, coffee & free cookie delicious & excellent value for money. BUT - whole place was filthy (tables, floors, windows & toilets), the main entrance was closed with no sign saying another one was just around corner & so the customers inside were directing with sign language, & the chap stacking the high chairs was slamming them down, surprisingly got they didn’t break? Not a nice atmosphere with all the crashing. Such a shame as the Subway that used to be near Poole Park was a clean & calm environment.

absolute nitty stopped us from sitting down

I like subway. Great food. And prices.

Lots of choices unavailable due lack of staff and incorrect ordering maybe.

Disgusting that you’re open during the Queens funeral. You could close for 1 day.

A very dirty location. I took some pictures but it is that I can not upload them. I had to ask expressly to clean a table for me. The employee was not satisfied with my request and grumbled but cleaned ONE TABLE! Disgusting location! Luckily I was just passing by and I'm not a local so I'll never come back and I don't recommend it

We came in for subways and was shocked by how dirty it was, bacon and other food on the floor, every table dirty, customer service inadequate. I asked for something to clean the table and was given 3 serviettes..... won't be back to that one!!!

Not sure it even gets 1 star. Came in today with my blind mother, her guide dog and my 3 children. We thought we had bought a BLT salad box. Hot nachos Hot hash browns Cappachino The BTL was not a BLT, it was a bed of spinach. Pickles and chilles. Not meat at all. Even though my mother asked for meat. The hot nachos were just nachos with cheese. No salsa, no chillies The hash browns were just hash browns with no dip until i went back and asked for some. The cappachino. The sandwich makers mind was somewhere else.. not impressed.

Once I arrived at the counter after waiting in line patiently for 20 minutes I ordered 2 sandwiches, one 6’ and one foot long plain bacon sub. Whilst I was ordering this sandwich I got a perculiar look from the server. She toasted the 6’ without my permission then the sandwiches was passed onto the next category with rough handling. After the sauce was placed onto the 6’ sub the foot long sub had mysteriously ‘disappeared’. Once we was about to pay we noticed that one sandwich was missing and then the workers messed the whole order up. My friends were in front of us in the line and then they was accused of stealing our sandwich which they had misplaced into a different bag. My friends also asked for mayonnaise and the reply was ‘we have ran out.’Then stuck out a plastic cup with garlic mayo on it and proceeded to say “it’s the same thing”, which I found a bit rude. Then once we arrived back at our destination there was my friends daughter’s foot long hearty Italian turkey slices with lettuce and tomato and mayonnaise which was not provided. The sandwiches that received were tasty but the service made the overall impression.

The staff were loud and rude, the manager had his son sat in the shop girl on till wasn't happy as she felt she had to babysit,later found out it's her brother. Girl in till gave me change for a ten pound note when I gave her twenty. A lady came and sat in the shop with her two dogs, and there was little flies all round the drink counter. Don't think I will be going there again

Lovely store, new renovations to it make it look really nice. I went in to grab an online order and it wasn't made due to it being really busy, but I understood that and they still rushed to make it all up and even apologized, lovely bunch of people, amazing food.

Absolutely disgusting, multiple bar flies buzzing around the self service drinks pump I dread to think what else they have been crawling over!! The place needs a thorough clean!! Unmotivated staff who would prefer to chat to each other than serve customers.

Always clean, polite staff and served in a timely manner.

Not the best subway I have been to. Staff were quick at making my sandwich and processing snacks at the till. I had used my subway card on my phone and it went all okay! Im not quite sure if it deducted my points for the snacks I had ordered as I wanted to use some of my points I had racked up. Anyways, I had a refillable drink. The drink was fine but there were lots of flies hanging around the refil machine! I had noticed that most of the tables hadnt been cleaned and were left quite dirty looking. My sandwich was good overall but I'd reccomend that you take caution before entering this subway. There might be flies hanging around!

Worst Subway i have ever visited!!! Staff were coughing over my food whilst making my sandwich and wiping his nose. Absolutely disgusting environment with flies everywhere due to sticky fizzy drinks over table 😒

went into subway in poole bus station was not impressed all the tables had half eaten food tables were filthy there was food on the floor when you think this place is for eating had to ask to have a table cleaned reply was bare with us were busy was not that busy plus they had run out of coffee wont be eating in there again totaly put me and my partner off

I purchased a meal in this place and I was disgusted when I saw flies flying around the food they were preparing (while nobody did or said anything.) They carried on serving customers with 3 big flies flying in circles around the food. Very visible to employees AND customers with no complaints from anyone. it was as if this is normal?! Disgusting! Very dirty restaurant service.

Absolutely disgusting behaviour from the staff leaving me waiting to pay for 10 minutes after my sub had been made They also got my order wrong giving me chicken instead of chicken tikka And to make matters worse there was a fly in my sandwich Never coming back

This used to be good this place but recently the standard is gone down hill. The place is dirty, very unorganised, never enough items on the menu and some of the staff they definitely needs training

Food nice but shop dirty all tables and floor not good especially when we're supposed to be keeping hygiene standards up

Great food as always 😋 meatballs yummy yummy and great customer service

Subway at the Poole Town Centre is really good as they cater variety of subs and also the vegan options. Really recommend.

Lovely promos and excellent products

The reason I have put one star is because of on team member on late's call Lisa spooner she is disrespectful to serten members of public she like to tell them they are bared when they are not she gives free food to people and she get everyone else to do her job for her she deserves to be fired like she got fired from Ringwood Road subway because she is so disrespectful

Fast and fantastic service. The food was delicious and my kids loved it. How ever I think the shop needs a bigger space and more tables as people were struggling to find some where to sit. Also you need a code for the toilet?? Some people don't like having to ask for a code so they can use a toilet.

Tried to get food but the two teenagers that were 'working' were so slow and spent so much time mucking about that after waiting for almost twenty minutes I gave up and bought a sandwich from the newsagent instead The service here has gone downhill noticeably of late. Most people can't wait 20 minutes just to be served. Disappointing.

Went in with family to get some lunch. The place was filthy! Used the spray they left on the side to clean the tables ourselves and then got huffed and puffed at by a staff member for moving the spray. Would not recommend or visit again. My brother asked for a toasted sandwich which they had left on the side so it went cold before he could eat it.

Not a place you would go out your way to go to. The location is awful, its also a bit dirty and the workers love to chat and not do your food.

A warm sub cold, poor service and argumentative staff!

I went in before six, one guy at the till talking to someone on the phone sounded like friend or family member stood in front of him a bit and didn't even say hello or we are closed or whatever... So I just left.

Friendly staff, quick to serve, reasonable prices

Staff were friendly and efficient with safe areas well defined.

Very welcoming and helpful staff. Had a nice meal deal

Not very friendly staff, grumpy and monotone in their service, working in retail myself I expect a lot more from service

Good but a lot of flies going on the salad bit off putting

Excellent subs i love them filling and tasty

Good food friendly happy staff good hygiene systems

Staff were friendly and efficient. The shop was well organized to make sure it followed social distancing guidelines and the staff worked quickly to cater to the ammount of people in the store and those waiting to come in. Would definitely recommend if you want a safe and healthy lunch on the go

Unhygienic staff don't wash their hands after smoking, flies all around the store staff are rude to customers tables are unclean others customers have to move other people rubbish tables are unclean not clean down

I went into subway just for simple food. Me and my fainàce was already ordered and they denied my order as they apparently didn't have any meatballs. So they only had veggies and or types food options but they suggested I could wait until until 8 minutes but I had to wait 25 minutes after for the next 8 minutes because the meatballs wasn't cook however watching them and waiting for them then they just gave fresh meat and didn't tell me as I was waiting nearly 40 minutes but tried to stay calm but the Ethan behind the till just laughed and I dont think it was funny because you're co-worker is having issues like that but he was really bad at cleanliness because he was picking at his nose and hair

The stuff is extremely rude, no customer service skills at all. Next time will deffenetly raise a complaints, as the behaviour is unescapable.

Went here and had a Sub and was really happy, got it made exactly how I wanted it and me and my partner saved a little bit of money by just getting a foot long and halving it instead of buying two six inches! If you and your partner like the same sub, it's a good way to save some money. It also is a nice neat little restaurant and it's in the Dolphin centre so it's good for parking and for doing your shopping without having to go far and it is easy to find. Definitely will be coming back.

Nice food but messy tables nowhere to sit unless you clean it yourself.

Usually brilliant service and great food

The welcoming and helpful young man of yesterday should have a promotion, he deserves it too much

I only had a coffee. Asked for a decaf coffee, didn't have any, asked for a gluten free cookie or equivalent, didn't have any. They do have a gluten free toll or bread but wasn't hungry for that yet. I didn't expect much as the place does appear to be dirty and you kind of get the impression no effort would be made, not that I was checking, just gave me the impression. Lady who served me was friendly and deserved credit.

Great service and excellent food

Open 24/7, it's a subway, you really can't go wrong.

I was meeting a friend after lunch and decided to go into Subway in The Dolphin Shopping Centre for a quick bite to eat. I arrived at the right time, as there was not many people stand in the que to be served at the counter. When it was my turn a kind lady aske what I wanted and I told her something which was not on the menu, so she told what I could have instead which was okay and I told the other lady who was serving the salad what I wanted in my wrap and she gave me a good portion which fell out when eating. The gentleman on the till was also very helpful, since I am Blind and needed some help with pouring my diet coke from the machine, which he did for me after I paid him for my meal and took me over to a nice clean table for two on the long bench side. I tucked into my Chicken, Bacon and cheese wrap with onion and sweetcorn and that was very tasty and delicious instead of having a baguette or a salad dish. After eating my lunch I finished the cup of coke and went up to get a refill and the gentleman done it for me again, however, I could manage to take my cup back to my table with using my white cane in the other hand. I looked back and saw a long que up to the serving area, but I went straight up to the gentleman after he had served somebody else. The staff are very helpful, polite and willing to help people with a Disability or an older person who has mobility issues. The Subway at The Dolphin Shopping centre is always busy at lunchtimes when I am passing during the week and at weekends. I will be back again when visiting Poole which is not that often but love to go in there for a lunchtime treat.

I enjoy a good subway but this was horrible. Flies were everywhere and you couldn't sit at a table without having to move rubbish that wasn't cleaned up. The windows were dirty and the chairs were ripped. The table and chairs were filthy and I had to brush it all down before I started eating. I would avoid.