The quay in Poole

You're getting a 1 out of 5 because I can't award a 0. I payed £5.80 for a large breakfast at 11.00am around 11.15am I received what looked like a smaller breakfast, items were missing so I immediately told the waiter who agreed and took...

Went to wetherspoons this evening as a quick meal option whilst in Poole, although there was a Motorbike meeting on we still managed to get a table upstairs, reasonable waiting time although upstairs was very dark for eating seemed a bit odd. Not many staff...

There are 2 'spoons in Poole, The Lord Wimborne in the shopping centre and The Quay, (obviously), on the quayside. In the summer and on good, sunny days The Quay is the busiest. They both serve the usual well priced 'spoon fayre, though serving varying...

You get what you pay for so we can't really complain but even so the service at the bar was so slow. Took 10 minutes to get served only one young lad behind the bar and myself my husband next in the queue. To be...

If a pub decides it doesn't want dogs even outside, besides being unfriendly, and rather mean don't blame the BCP Council and licensing 🤔 it's the management and they should not get their staff to lie,! Won't sit outside again even without our dog.

After having lunch elsewhere, we popped into the Quay for more drinks. We may have been a little rowdy, 6 mid 50yr old ladies out enjoying life to the full. The staff were great and Chloe (from Hertford) who was on the upstairs bar was...

Visited on a Tuesday afternoon and had the steak special. Really enjoyed the steak disappointed that it came with chips only but hey ho. Usual selection of beers 🍺 and great outdoor sitting area to people watch on the quay. Would definitely return

Ordered two breakfasts, took a long time to arrive. When they did, they were both cold. Returned them only to be sent back to us after another wait and they were cold again! We ate and left, never to return.

Went to order a drink at the bar today to take away to enjoy in the sunshine where a staff member working at the bar who was quite young with brown hair falsely accused me of being rude and then refused my service. I was...

I think it's completely unacceptable that a staff member that has Autism was made to remove human waste in toilet that was blocked by hand and was forced into it and threatened with his job. He told me he was provided with a lack of...

Family unwell after both eating the same food. Rang premises who said they would investigate but we haven’t heard anything over a week later.

Had a nice bottle of wine, a few beers and lovely meals ( large mixed grill and ultimate burger) with my wife on friday evening and really enjoyed it. Amazing prices, great helpful friendly staff and nice views over the harbour. What more could you...

I had to get up early and missed breakfast at home, went to the quay on the quay, now despite there being only a few people in there mostly connoisseurs of the fine selection of breakfast lager and cider, I still had to wait to...

On holiday visiting our daughter and a friend, and your establishment was recommended. Came in round about 7:30pm, and found a table upstairs. Lively little place we thought. Daughter has your app on her phone and said it was best way to order as you...

A nice pub, it had a warm bar to enter in, and a well lite restaurant at the rear .Normal Wetherspoons fayre, but a good spot on the quay.

Just had coffee at the pub, The place was clean and tidy no tables piled up with dishes, which you can expeirience in many Wetherspoons establishments. Sat outside and overlooked the harbour, it was a glorious day so the coffee went down very well

Visited The Quay 20/01/22 and the lunch was superb. Two large cod and chips with tea for £7.96 come on what's not to like. When ever we tour the UK we always make sure to eat at a Wetherspoon, the food is great and the...

This place has not changed since 2015 the food had got no better, i am writing this review 3 hours after leaving still waiting for a check back. I left my email on the table for you and everything just look under the garlic bread...

Staff as usual good. Food was shall we say not very hot. App stated no hot coffee, yet plenty available from machine. Interior very dated. Gents toilets very unhygienic and falling apart. Best thing about it was toilets were on the ground floor. Would not...

I love Wetherspoons usually but this place downstairs is filthy don't know how the health people allow it. It urgently need s a refit certainly the dirtiest one I have visited.. picture is typical of the chairs at the rear of the pub.

I usually love the Wetherspoon group don't very often drink or eat anywhere else, but on a family visit to the quay was very disappointed. The place was very dirty,filthy seats,sticky floors and carpets. The downstairs toilets were closed , and very noisy hammering coming...

Very old dated building that needs a good clean and some TLC Table we sat at was very sticky and needed a good wash. Ordered by the app for the food and drink to arrive together. Food was ok and waitress was very pleasant.

We ordered a Ham egg and chips and a All day brunch , both meals soon appeared . They were both only just warm ,eggs were hard on the bottom etc .The whole building needs a refurb very drab and dirty ,with sticky tables floors...

Visited after work for a quick pint & pizza & usually Wetherspoons is excellent especially for the money but obviously this one has a poor cook. Chicken bbq with added mushrooms if you could call it that. Have had this in many others & this...

This is our second visit in two weeks. The first time we walked out without ordering as the tables were not being cleared and there was rubbish all over the floor. We decided to give it a second try after all Wetherspoons do have a...

Great location and good service via the Wetherspoon app. Very busy location at the quay in Poole, so sometimes clearing and cleaning wasn't as quick as it could've been. However, the food was always good. Because of covid and regulations, bookings in other places wasn't...

Visited Wetherspoons Poole today. Terrible place, poor food and service. Wasn't busy but table had not been cleared or wiped down. Ordered Ham and eggs, requesting runny egg yolks. Second order of Chicken Tikka. Order arrived, and eggs were near solid, told them,sorry I will...

An elderly couple on a very hot day sat in the sun," Could we have a lager and a lager shandy please? We tried to order but no one would take our order "Use the app!" . It was not busy and staff were stood...

No clear sign that no dogs are allowed. Put our two dogs under the table in the corner outside. Had our drinks and our food. When we had finished a waitress came over and said no dogs are allowed and could we take our drinks...

• Came in here for breakfast. • Just like any other Wetherspoons. • Traditional breakfast didn't come with toast as it was meant to. I did overhear someone say that they had run out of bread. Server didn't mention anything to us. Muffins could have...

I have always used this place, as its just on the quay, and great seating outside. But never again, come in today, tables are dirty, at least four orders on the bar waiting to be taken to the customers. My drinks were sat there in...

I visited today for lunch and I can honestly say that this was probably the worst meal that I can remember ordering anywhere for a very long time... I ordered the ham, eggs and jacket potato (I wanted the gammon from the menu but they...

Went with friends on a very busy Friday night. The upstairs section which we normally use was shut so had to eat downstairs which was very full. Luckily found a table for four and went and ordered at the bar. Considering it was so busy...

Had breakfast here before harbour trip. Food was plentiful, hot and tasty enough; price was reasonable too. Toilets were very clean. Ordering via the Weatherspoons App was simple and worked well.

Went there for breakfast this morning, we are decent 73 year olds, just wanted a cooked breakfast, it arrived...RAW BACON..Snotty Egg-STONE COLD like from the fridge, we complained and they bought us another EXACTLY THE SAME infact I think it must have been the same...

Our first and last visit We've visited other Wetherspoons for food but this has to be at the bottom of the list. The toilets could be described as 'grubby' at best. The mixed grill took a minimalist approach. The food was either Luke warm or...

Tried to order arrived at 7.50 was told that last orders at 8 the menu was limited the app struggled to load missed the deadline. To add insult to injury was charged an unauthorised charge. The following morning arrived at 8.10 am for breakfast told...

Went for a drink with my partner and two children. Chose my seats had 3 chairs and a table. Ordered drinks which were delivered by a waiter. All seemed well. Then another waiter came over and said its only for 2 people. The chairs were...

Terrible service, rude staff. Would not visit again if it was free. The food is second rate. Don't like the wetherspoon chain or it owner

We popped in the weatherspoons for a drink and a meal and we ordered on the app the food was to the weatherspoons standard but my wife was given a glass with ice in to pour her cider in but the was disgusting and dirty...

after a walk around the town and costline , the Quay was an ideal place to take a break , we sat outside , we were well looked after by the staff , the food and drink was most enjoyable - an ideal place to...

Great for a drink on a sunny afternoon, sitting outside, cheap and cheerful! Very busy, great to order on the app, save queuing at the bar, served quickly, great!

They like you to order on the app, sadly the 8" pizzas were not on app Waitress came over, fish large and small not available, she will come back in 5 mins, 20 minutes went to bar to give order. I do not eat meat...

Possibly the worst food I have ever been served. It was cold. Sent back abs it came back from the microwave. Dirty pub. Sticky tables. Shocking

Super friendly staff, food is delicious and no massive long waits. Covid regulations in place are very good

Went to this pub for a drink and lunch, found table, waited 25 mins and nobody came to take my order, went to find a waiter he said 'I'm busy you'll have to wait' ignorant, waited another 10 mins and walked out. If Weatherspoons want...

Meals came separately, before the drinks. Chicken nuggets raw, peas instead of beans on our order. When complaining the staff were overtalking. Asked to see the manager. Manager refused to come see us. The waitresses then told they won't serve us further. Absolute disgrace. Dirty...

We were passing by, and decided to join a queue to get a table on Sunday 20/06. The fact that we are greeted by a very unpleasant, rude-not to mention patronising “masked dictator” who insisted that every single person “ had to check in and...

I have been to lots of Wetherspoons across the country… but this place was awful! The staff didn’t care about clearing tables, and they were rude to customers around the entire pub. The food was gross… gammon was white, and eggs were burnt to a...

Visited this bar for a lunch time drink and snack obviously it’s the same Wetherspoons menu and prices place is clean and the staff work hard app works fine inside and there are outside seats , does well to keep the other pub prices down.

Wetherspoons is Wetherspoons right? Nope.. popped into here for brekkie this morning and what stands out are the staff! Wonderful, very attentive.. the best Wetherspoons staff I've encountered.. and I've been to a LOT of Wetherspoons! Huge congrats to the staff here.. and a mention...

We went to have a bite to eat with the family today, no one to greet us at the door. Walked in, had to fend for ourselves, so pushed 2 tables together to accommodate 6 of us. Tables were dirty with cutlery on the floor....

Had the joy of visiting this spoons with a friend recently. Staff were strict with COVID regulations and still timely in their servings. Shout out to Rosie Graves who was impressively manning the front of house queue. She found us a table quickly and explained...

We visited for the first time since lock down on Sunday Staff were great we found a table and sat down to order via the app Another tables order went passed our table well the new breakfast muffin was like burnt and looked like it...

Had a lovely meal here on Sat 22nd May. Ordered via the app and had drinks within minutes, food arrived a few minutes later. Staff were really helpful getting us a high chair and sauces. They came back and checked everything was ok several times...

Just had the loveliest meal with my friends, a welcome trip from recent months and felt very welcomed by our server Rosie, cosy and warm atmosphere, we will definitely come again!

Lovely young lady called Rosie made sure we had everything we needed . Thank you for making the experience so lovely :)

Went for first brekkie out in almost a year ..lovely waitress .friendly and chatty ..took.our order while the place was almost empty...lots of people arrives shortly after and soon all tables were taken but we had already ordered ..then sat and watched everyone else's food...

Went for a drink on Thursday about 2pm. We signed in on track and trace app although not one staff member saw us do it or asked if we had. Sat down and used the app to order our drinks which came and had no...

Great location and that's it!!!! dirty sat waiting for our drinks didn't see one table sanitised between customers people sitting where and when they liked our poor little girl server was run of her feet trying to serve and the rest sat inside joking and...

If you like drinking along side the street drinkers that cross the road use toilets filthy toilets and the mass public who drop into use loos without buying anything go ahead ridiculous situation a weatherspoons strain of COVID wait to happen

As lockdown means ordering a takeaway or eating room service when in a hotel, I traipsed into Poole and finally found somewhere doing food. Annoyingly my buttermilk chicken burger arrived before my drink. It was half decent, but the onion rings and chips were as...

Sat outside started to order via the App and then got told that we couldn’t have our two dogs who ate well behaved and on leads , sat outside !! Didn’t want to give the girl who told us a hard time for having to...

As usual a lovely friendly reception in the quay today. What a shame that the grill being broken meant they had to turn people away. Which the staff did very politely. Would definitely recommend despite the reduced menu. Let’s hope it gets fixed soon.

As we were staying in Bournemouth we decided to go into Poole for the day - using our bus passes on the local More bus service - done this before! It was a cold, windy day and we needed to eat and as soon as...

Dropped in as normal for “curry day”, to find zero curries available. So looked for alternatives to find out of stock? This is extremely poor for Wetherspoons of whom I normally sing the praises. Don’t blame COVID-19 as that would not be the case. Get...

Just been for breakfast. Hand sanitizer at door was empty, advised staff member on door who shrugged and said there are others in the pub which can be used. Majority of people we saw just went to tables after being unable to sanitise hands at...

Had breakfast here. Really reasonable prices and you could go for a coffee or tea refill. Nice coffee! Nice breakfast too. Was a great place to catch up with my friend first thing and member of staff who served us efficient. All covid secure so...

Very slow service, waited 45 mins for food when people who arrived 20mins after had food almost instant. Food was nice but very poor service. Won't bother next time.

We had been out for a walk with our dog and fancied stopping for a drink the quay pub had lots of free tables outside so we took a seat my husband went inside to order and was asked to use the app no problem...

Popped down to the ferry port for a flue vaccination and took a walk along the Quay for a stroll. We love seeing the Quay without hoards of tourists on occasions. Had a quick coffee in The Quay, as usual the staff were great and...

Had a meal as I've been before, but was disappointed with what I got. I had ordered a burger with chips . The burger was black on one half of the burger, which I couldn't eat. My son's and my mum's was ok. Don't think...

Visited the Quay today for a treat. Great food and great staff. We have never had a bad experience at any Wetherspoons. We particularly enjoyed the bramley apple crumble with ice cream. There is always an extensive menu with a vegetarian and vegan option at...

Very good and safe Wetherspoons pub during Covid 19. Excellent idea of ordering and paying on the app and big money safer. Response to order very good and layout of this pub is very safe and includes seating out on Quay area. Look forward to...

Visited today for lunch, waited 25 minutes just to get a beer, rude and ignorant staff, unhelpful management and lacklustre food, will not be visiting again

Myself and my partner visited The Quay and were surprised how unfriendly the staff are, they were all miserable, service so slow even though there was only half a dozen people in there, and place was freezing. We ordered our drinks from the app and...

Lovely location, polite and friendly staff, well organised for social distancing Thoroughly recommended

Went to Quay this morning for breakfast. Friendly staff. Quick service. Lovely hot food. Excellent track and trace and clear Covid instructions. Definitely go again. Lovely place.

Souless, discriminatory, prison-like, zero atmosphere, dead.This was the experience that Weatherspoons gave us tonight.On the door we were asked about our masks. When told we were exempt, the staff member did at least not mention it again (but this was the only so-called 'plus point' of the evening). We were not allowed in until both our names and numbers were taken. Not good enough anymore to just give one contact per group.We were told that you can only order if you have the Weatherspoons App, so you must have that on your phone to get served.Our friend was told to go sit at a table in the back, instead of being able to choose where they wanted to sit (despite there being plenty of tables available). As we walked down, past the bar, to find the table, a staff member standing behind the bar rudely said "Masks, guys!". We told him that we were exempt and that he should ask in a polite manner, not speak like he was ordering us around. He followed us down to the table, where he tried repeating that he hadn't been rude to us. This caused us further embarrassment in front of other customers. I hope this individual receives additional training on how to politely treat customers, because he's going to struggle otherwise in the wrecked future jobs market.The screened off tables are set out in a discriminatory manner, as they don't provide enough room for larger people, or for those with mobility issues, such as ourselves.Another customer was ordered back to her table when she went up to use the coffee machine. She was masked and standing two metres behind the customer already at the machine, yet this wasn't good enough for the staff member. Just how are customers meant to know when the coffee machine is free, especially when their table is not in view of the machine? Why was the two metres not enough anymore?For years we have been regular customers of this Weatherspoons, but cannot go back there while these restrictions are being enforced. With this attitude to customers, no business will survive and we feel sorry for some of the staff (but not the rude ones) having to watch their work futures going up in restriction smoke.And to top it off, when the food arrived it was only just warm enough, not it's usual hot temperature.You've made it a horrible, cold, lifeless experience, where customers are made to feel like prison inmates, monitored and controlled at all times. And corralled into plastic boxes like battery hens, waiting for the end.Based on the lack of customers tonight, we'd say the end is surely nigh.

Greeted by unfriendly staff with an attitude problem. Dirty tables, fly infested. Food was absolutely disgusting didn’t even eat it. Felt dirty. The whole place needs a damn good scrub and painting and the staff especially a blonde hair girl who needs a lesson in hospitality. Avoid.

Singned in at the Quay abiding Covit regs then told to find a table ,plenty of empty tables but not cleared of glasses and plates found a table with 2x coffe cups on it cleared it my self .Sat down and ordered food and drink sat for around 10 minutes then our food arrived i asked about drinks and the waitress said she would get them .,waitress never seen again asked at the bar 5mins later and was told they are probably upstairs and i will sort it out ,another 5 mins passed and asked again to be told they will be 5 mins then a white wine arrived and was told the larger orded had just ran out what would i like .,eventually got the final drink .The food wasnt that good chips were luke warm and saturated in oil the onion rings were cold on delivery .Over all very poor .

Went in a quieter time. No-one at the door to greet or advise of procedure. Found a waitress and asked if we just walked in , or have to wait to be seated. Just flipped her hand towards the desk with track & trace papers piled uncut , upside down as though other people had been leafling through them to find an individual one. No pens or pencils so had to use my own. Waitress promptly disappeared , so we looked around for a clean table. Plenty of empty tables , but each one had glass marks on so obviously not sanitised.Found the cleanest one we could upstairs, sat down to order via the app, then decided to go elsewhere as just didn't feel Covid-safe at all!Not at all like the better experience we had in the Lord Wimbourne Wetherspoons a few minutes walk away the other day !

The good points first, friendly staff, good prices on food and drink, we have had some good meals here, a great location, biker friendly, spaced seating, the bad points, the tables should be regularly cleaned, especially in today's covid world, after each sitting, male toilets need lockable doors, one is always broken, coffee machines need wipe downs. The staff are always busy, so maybe employe more to keep up with the above and what is with the runny egg whites?

Getting into Packed Pubs on the Poole Harbour was a Nightmare We ended up in this pub Good Service And Really good food Really enjoyed the service Staff met us at the Door and showed us to our table

We sat outside and ordered our food through the app. Coffee cups came very quick followed by a very reasonable breakfast. Prices are good, as well as the service. Was lovely eating breakfast outside on the Quay watching the world go by.

Little concerned about the lack of organisation. Staff not greeting customers so they come in and rearrange seating, not considering social distancing. They were able to police the situation and were then ensuring the tables were clean - food was good and reasonably price and great being able to order on app - definitely the way to go.

Went in a Weatherspoons on Poole Quay yesterday to have a cheap pint but mainly to leave behind the massive turd I'd been reluctant to deposit in the minging portaloo at the campsite we were staying at nearby. There were contract tracing slips at the bar and I asked the barmaid if I needed to fill one in to which she answered 'we have to put them there but no one fills them in'. While I stood outside drinking my Guinness I saw literally dozens of people entering the pub with no masks just to use the loo and not one of them used the hand gel upon leaving. It would appear Weatherspoons are complicite in the government's culling of thick people.

We went as a family of 3. Went for breakfast each day as of hotel issues. The breakfast was dire as food was cold and undercooked. We ordered 2 traditional breakfasts and a bacon butty. Each dish was cold. We've had the bacon butty from Wetherspoons for years but this time was the worst.

Food came out stone cold, how does food come out from a kitchen stone cold, cooked but cold ‍♂️. My daughter had a curry and after the fifth time of asking for the mango chutney, she gave up, I think she just wanted to eat the food before it got hot. Zero social distancing and hand gel dispensers were all empty. Very very poor show.

During these times I would expect tables to be wiped after each use and someone at the door advising of protocol. Dirty pub, dirty glasses and slow service. Wetherspoon at its worst.

Visited on a Sunday evening while on holiday and thought the staff was fab . In particular you have a young blonde girl working for you 17 who is really pleasant and was well into a conversation. I asked her why she asked people to move off site to smoke and thought her answer was polite , informing and very interesting . I think it's a great idea not to allow people to smoke in your doorway and open space as it soon blows in the restaurant . I was impressed with how clean the restaurant was and look forward to visiting again soon .

When we went the food was good, was served very quickley for how many people where there. We will be going there again.

We go on a regular basis and lately the tables have been arranged in such a way to restrict access with a wheelchair. For some reason the tables have been put so close together that literally you can barely walk between them never mind a chair user getting around. Surely there must be a fire code violation.Don't get me wrong the staff are great and helpful but repairing the locks on the toilets would be nice

As a family of 2 adults and 2 children, we come to both the Wetherspoons in Poole equally. We ordered 4 meals on the app. Took 12 minutes for the drinks to get to us which is not unusual but the food took over 50 minutes. When it did arrive 2 of the meals were wrong so we had to wait for them to be corrected. When they finally arrived my daughters pizza was still the wrong flavour. It took 1 hour and 14 minutes for her to finally get her pizza in which time we had finished our lukewarm meals. The girls on the table were doing their best but apparently the order screens were playing up and they had also recently had the tables rearranged so they didn’t know where to take any food to that was ready!After several little moans to anyone that would dare to pass by our table finally Hannah came over to take the time to explain what had happen and to offer us free desserts. This of course was lovely of her and coupled with some free Pepsi that we also were offered from the manager but we were just happy to have eaten!The issue seemed to be communication or rather the lack of but Hannah’s customer service turned everything around and the kids were happy with their bonus dessert!!It is the not knowing what is going on and not being able to explain to the kids what the delay is so Hannah fixed this all in a quick 5 minute chat. We will of course be returning x

Staying in Bournemouth so caught the bus to Poole and couldn't miss an opportunity to add another Wetherspoons to our list of their pubs visited. It does't look very big from the outside but goes a long way back. It looked rather dark and gloomy when we walked in out of the sunshine but our eyes did adjust – the room at the back was lit up better. We weren't ready for a meal so just had a pint and a half of Ruddles and were pleased that Tim must still be reducing Ruddles as it said £1.89 on the menu but we were only charged £2.24 as we were the day before in Salisbury – what a bargain.

Your staff need some serious lessons in customer service as they are extremely rud. Also the bouncers in front of the door are very rude as well. NOT IMPRESSED

Went in with my 14 year old son during the Poole light festival and when ignored by the bar member I asked to see the manager. Next thing I know he had asked the door staff (bouncers) to speak to me and they asked me to leave my position at the bar before they would get the manager. When I refused to do so as I pointed out I would lose my place in the queue I was forcefully removed and my son was pushed. I have reported the matter to the Police as assault and will be taking the matter further. Absolutely disgraceful. Be warned, don’t complain!

What one would expect from a Weatherspoons, beer at good prices and a very decent meal reasonably priced. Bar staff very busy but still polite.

After ordering on the mobile app and on a fairly quiet morning. We then waited for over a hour and by this time the restaurant was packed, with tables sat after us getting food I went to ask on ours. First we got told it was on the list to be done but low down compared to others waiting, to then have the leader of the pack tell us our food was missing and we could get a refund. In a nuts shell badly run and no after care training has been given. Yes it's a JD weatherspoon so not expecting the world but a service that's paid for should have basic customer service skills, maybe not, but will make a ditch past this pub in future. We only went in as had to register the birth of our first and due to the delay I had to miss this part, and still didn't get to eat. Not so quick bites as advertised.

Large Pub along the Harbour, plenty of seating indoors and outside seating. Usual Pub Grub to choose from