57 Notte Street, Plymouth PL1 2AG England, England
Always excellent value. 2 bottles of higher end wine, full meal for two of us, £100 - You can't argue with that.
No gristle at all in the lamb or chicken,very soft - Things are made to order and the owner is very present and makes the experience for everyone, very personal. Definitely recommend.
Have always enjoyed the quality of the food from here and have been visiting in person and ordering online for many years without concern. Used to be all home made with fresh ingredients. Judging by the falling Trip Advisor score I now understand why my lunch today was so terrible. Low quality ingredients, prepacked, processed. My baguette today was of a lower quality than what you'd expect to find in a service station and they charged me around £7 (this isn't even an exaggeration). Bread was stale. Online menu halved in size. Was completely shocked today by how far this business has fallen. Have most likely spent thousands with them over the years but today will be the last time they get any of my hard earned cash! Disappointed.
I popped along for coffee and food with my husband and granddaughter today. The lady took our order then disappeared, with no explanation. We were left waiting for our food and drinks, after a while she came back with no apology. I asked her colleague for our order, because by now other orders had been taken.
I asked the colleague what had happened and she said, "she had to run to the toilet it was an emergency".
Seeing the lady behind the counter handling food after being told of the emergency toilet situation 🤢. I said I didn't need to know the details, and could I please cancel my food order. She was rude and abrupt and said she was only being honest and telling the truth....
Thank you for taking the time to reply. Yes I was offered a refund which I declined as another assistant offered to prepare my order.
Working in hospitality myself (restaurant supervisor), I would be horrified if a member of staff had expressed to a customer that she had to go to the toilet because it was an emergency ! Any other excuse could have been given, but the toilet and an emergency aren't the words you want to hear when someone is preparing your food. The assistant defended herself in a rude manner by saying "I was only telling the truth, do you want me to tell lies". Not very professional. And actually yes ! In this instance a lie would have been better.
But once again, thank you for your swift reply, perhaps some staff training might be helpful.
Popped by here for a quick bite for lunch, met by friendly staff, got a good table, and considering the huge size of the place, food was served quick and was tasty too. Good selection for vegetarians too!
These reviews are fake or long out of date, new situation: The current people are scammers. THREE times they've taken money from me and delivered nothing. Do not order from here or you'll go hungry and waste HOURS with your bank fraud department, good luck!
Copthorne Hotel, Armada Way, Plymouth PL1 1AR, United Kingdom, England
Not the best! Flat prosecco by the glass but was promptly changed. We ordered a steak and a couple of other dishes. The steak we wanted medium rare, came out as well done and cold. We then had to wait for a replacement which did come out hot and closer to medium. It was very well seasoned and the chicken fajita was good, just already wrapped so not quite what was expected. The bruschetta was barely edible, very thick bread and dry with a taste of dirty grill. The service was polite and friendly, just not there for the majority. We were a late table but if the restaurant is unable to provide quality service and food later in the day, perhaps they should shut earlier.