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1875 Opinions in 1 websites
Not a family friendly restaurant at all. We’ve been going to Harvester for over 13 years since I moved to Exeter and have visited different branches around the country. First time to experience such rude service by our server Jo. Definitely an unpleasant experience. Management team is also appalling. I want to straighten the facts mentioned in the response of my review. Firstly, the kids did not persistently ran around. This only happened a few time where each time an adult kept telling them and grabbing them to sit down. If you have kids you’ll know how hard it is to contain 2 years old to keep still as well as a 6 years old. Also, if you don’t want kids to stand up and go to a chicken machine you have on display then please remove this machine as it attracts too much attention for kids! Secondly, nobody swore! I never realised saying ‘For goodness sake’ was a swear word. If your waitress and incompetent supervisor was not rude in responding when being asked what their name was, then your guest wouldn’t have been annoyed and responded in this way. Thirdly, I didn’t realise that a family friendly restaurant doesn’t allow guest to sit on another table (unoccupied table) to try and contain the ‘problematic’ little 2 year old guest your waitress kept moaning about. If your waitress Jo wasn’t so rude to shout at a guest and tell them to not sit on a table that was empty and the guest even offered to clean the table that was sat on but ‘NOoooo’ it was so much of an hassle for your staff member Jo to just be respectful to your guest! Fourth, please teach your staff the right morals in dealing with customer service. Your waitress Jo was caught lying when she told guests that the kitchen will be closing in 20mins. Order was placed around 19:20 when in-fact you still have a table booked at 19:45 which means that they have less than 5 mins to place their order when they arrive. How come this was accommodated? Is this the attitude you tolerate in your family friendly restaurant? Please do not blame the guest for the incompetence of your management team and poor attitude of staff. If kindness and appropriate service was given in the beginning you will not receive such feedback. On the plus note, I want to commend your waitress Millie for being so friendly and accommodating. You need more staff like her! She was the only thing good about your restaurant.
1708 Opinions in 2 websites
1249 Opinions in 1 websites
Good food and a good service, but wow, it felt like the staff had somewhere to be afterwards! Was there a party to go to? The service was very rushed and we didn’t have time to breathe from starter to dessert!! Such a shame considering everything else was to a good standard…
584 Opinions in 1 websites
Food was okay but very packed. There is an upstairs and a downstairs but the upstairs ran out of food and no one was replacing it. When I asked if they were bringing any more food up, one of the staff members was really rude and told me to go downstairs. Having health issues this is difficult for me. When I spoke to the manager on duty, the girl who had rudely told us to go downstairs came over and started shouting. The manager on duty never said anything to her but the customers and myself were totally disgusted.
573 Opinions in 1 websites
We popped in here after a family day at Crealy, good location and plenty of parking. Staff were brilliant very quick helpful and polite, carvery was really good plenty of meat and lots of veg options. Only thing that let the place down was the toilets were vile I mean disgusting and the place it's self isn't that clean, really gross carpets and dated.
323 Opinions in 2 websites
We came here early as a group of 8 with family and friends, having not eaten here before. The service was a little slow from the beginning although very friendly and welcoming. I had the tiger prawns to start with which were very small and over cooked. I had more heads than bodies and they were very small. I buy bigger tiger prawns at Makro. I did have a finger bowl but it was cold water and nowhere to put the prawn heads or tails. Despite being there at 6.30pm we were still waiting for our main courses at 8pm. My husband and I had to leave at 8.50pm to catch the last train home. Main course was very good I had the sea base and couldn't fault that with a side of Spinach. Alas I didn't have time for a dessert. We had a wonderful bottle of Zinfandel wine. I have mixed feelings about this restaurant, I certainly wouldn't recommend the Tiger prawns as a starter.
295 Opinions in 1 websites
Went for a meal with the family which we all thoroughly enjoyed. Good selection of dishes all freshly cooked and excellent attentive waiters/waitresses. This is proper pub food unlike so many other establishments which serve frozen reheated muck for the same price.
275 Opinions in 1 websites
A friend and I enjoyed (immensely) afternoon tea consisting of a cheese scone + plain scone with jam and clotted cream. The scones were melt-in-the-mouth - absolutely fabulous. Whether you live in Topsham or nearby or are just visiting, this experience should top of your to do list.
257 Opinions in 1 websites
Having spent a large amount of time in the pub over the last two or more years it’s safe to say the staff, particularly Babs and Josh have created a lovely atmosphere, providing consistently high quality food and a good selection of drinks….. 5* would highly recommend Thanks, Chris 😘