Thoroughly enjoyed our second visit to Carn Vean during our week long stay on St Mary's. Definitely recommend it as a great spot whether you're visiting the beach or en route around the island.
We stayed in Annie the shepherd's hut, what an amazing experience, we stayed 2 nights.
It was a pure chill/relax time after 2 very difficult years.
We can honestly say we chilled and relaxed.
The hut is warm and we didn't use the log burner, we even had a window open during the night.
The bed is sooooo comfortable and the quilt was to die for.
The bed was more comfortable than some hotel beds we have slept on.
Thank you for the lovely welcome basket, so thoughtful.
We ate in the pub on Tuesday night always the welcome from Jayne and Miles was as friendly and warm as normal.
The food as always was tasty, hot and delicious.
Special thanks to Alice a real trooper and obviously a big part of the Butchers Arms team.
See you soon, even though its a short drive from Swindon it was definitely money well spent. XX ❤❤
Travelled here to meet family from Exeter for a Christmas meal. Very disappointing food all round. Turkey Christmas roast meal had no veggies other than roast potatoes. We asked for vegetables and were given a good bowl of them but by then the roast dinner was cold No stuffing and had to ask for sauces. Burger was good but fries were cold. Steamed fish on a small bed of vegetables was good but again had to request extra vegetables to make it a decent sized meal. Cauliflower steak was very bland and the kitchen had forgotten about the new potatoes and carrot mash that it was supposed to be served with. By the time they came after we reminded the staff, the cauliflower was cold. They had run out of Christmas pudding. The sticky toffee pudding was nice but weirdly served with grapes and a sponge finger. We ordered fruit with custard but that never came so we cancelled it once everyone had finished eating. Service was cordial but very slow. Perhaps they were short of staff that day? The next table was also really disappointed with their Christmas roast meal and asked us how we had managed to get some vegetables with our roast. Like us, they kept their coats on as it was cold inside. Wish we’d gone somewhere else for our special Christmas meet up.
Came back from France to visit and did an exeter pasty run! Oggy definitely had the best pasty in town! And for any vegans out there my mother said the vegan wholemeal pasty was also the best vegan pasty in town! Loved them and will definitely be going to them when ever I visit! Totally recommend if your after a really good cornish pasty!
Warm welcome and lovely ambient surroundings
Really understanding about dietary issues, offered Stromboli contents without the pizza bread but brought me a falafel salad instead rammed with rocket leaves
Staff seemed rushed off their feet,
Bill was £74 for two drinks, pizza and a salad
Absolutely amazing! Friendly staff to start off. Chicken was absolutely incredible! Pizzas were lovely and warm. Pasta was hot and tasty. Overall, incredible experience. Highly recommend
Intentaron cobrarme de más encima del precio un “impuesto especial” de la nada. Me negué a pagar el impuesto adicional y pedí que me cobraran la cantidad que se muestra en el menú. No volveré después de que intentaran estafarme.
Hall Hotel, Hanson Dr, Fowey PL23 1ET, United Kingdom, England
I've updated this review after the General Manager call me. The points below are all still valid. However, her response has been more in line with what I would expect: we have been sent an email acknowledging the points below and she has also called to follow up. We have been offered a complimentary night stay, which I think is a reasonable response. She also told me they are implementing changes on site to address some of the concerns below (and I guess some of the other similar comments more recently).
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I wanted to share some feedback following our recent stay at Fowey Hall Hotel. While there were aspects of our visit that we really enjoyed, there were also several issues that fell well below the standard one would expect from a luxury hotel.
The Positives:
• Spa: The standout experience was the spa, and in particular, Hannah. She was excellent—professional, attentive, and truly understands what guests expect from a luxury hotel. She went out of her way to accommodate our treatments and consistently provided a warm and welcoming presence throughout our stay.
• Breakfast: The coffee was particularly good, and the selection was reasonable. Service was generally fine first thing in the morning.
• Blue Room for Kids: This worked well and was a valuable amenity for our stay.
The Concerns:
Service & Staff Training:Unfortunately, Hannah seemed to be in the minority. The majority of staff did not appear to be adequately trained in how to engage with guests or what level of service is expected in a high-end hotel. There was a noticeable lack of attentiveness, and interactions often felt indifferent or unpolished. Example: it was a cold February evening, we were in the Library and told the fire could not be lit because everyone was too busy. Why was this not prepared during a quieter period in the afternoon?
Housekeeping Issues: • We raised concerns about the poor and inconsistent cleaning of our room (Pan) on three separate occasions at the front desk, yet the same issues persisted.
• Specific issues included: towels not always being replaced, dirty glasses left out, milk/water/biscuits not replenished, and even dirty cleaning cloths being left in the room.
• The room was not vacuumed at all during our stay—completely unacceptable.
Room Standards: • The overall quality of the rooms was disappointing for a hotel positioned as a luxury destination.
• The wardrobes had permanently attached hangers, something one would expect in a budget hotel, not one charging premium rates.
• Films on the TV required additional payment—this felt unnecessary and not in keeping with a luxury experience.
Dining Experience: • Our meal on the first night was extremely slow, taking over an hour to arrive. There appeared to be no senior staff on duty who could effectively manage the situation.
• Other tables experiencing delays were offered compensation, while we were not—demonstrating inconsistency in service recovery.
• Given the poor experience and lack of proactive resolution, we chose not to dine in the restaurant again.
Reception & Guest Relations: • The front desk frequently felt unattended, and staff did not make an effort to be available or engage with guests.
• On one occasion, when providing feedback about our room not being cleaned properly, a staff member became visibly frustrated, handed us a business card, and told us to take our complaint directly to the GM before walking off. This was shocking and entirely unprofessional.
Overall, while we did enjoy certain aspects of our stay, there were too many operational and service-related issues for this to be considered a true luxury experience. There is lack of attention to detail. We hope this feedback is helpful and that improvements can be made to bring the hotel’s service and standards in line with the expectations it sets for guests.
Would have loved to tried to food this is a warm welcoming pub and the food smells and looks amazing we will try and come back to give it a go fantastic menu too👍
Lighthouse Rd, Lizard, Helston TR12 7NJ, United Kingdom, England
What a gem of a pub. Had to be the friendliest pub I’ve been to in years. We were the only tourists when we walked in and were made to feel incredibly welcome by all the locals.
Massively dog friendly too.
Love the coffee and food .staff lovely...like the new look but very disappointed with toilet... really needed a up grade but seems to have been missed still looks sad ..was really hoping that it would have been included in the up grade
Tile grouting, floor tiles and toilet seat needs a good clean .It lets the rest of the good work down 🙁