The best restaurants in Stockton-on-Tees North East

Once again the quality of service and food exceeds the standards set by Tesco. The staff are friendly, polite and set the standards of customer service at the highest level.

Great pub was served by steven happy to help and always smiling would definitely reccommend

Ordered main meal which took about 30min. To arrive. Then we ordered dessert it was only two dessert by 35 min I asked the girl at the bar why the dessert was taking so long and our table had not been cleared she followed me back to the table and cleared saying sorry she was slow at it as she was only bar staff. 15 min later our dessert still hadn't arrived so I asked to see a manger who took another 10 min returned with a refund for the dessert but it still took another 10 before the dessert was served. In all we were there over 2hours for what should have only been at most an hour. Throughout we never got an apology. Atrocious service.

Ordered delivery absolutely appalling, thrown in bag, wrong burger, paid for zinger burger got fillet torn wrap cold lettuce everywhere forced into tiny bag

Is Billingham’s Toby Carvery where mediocre chefs go to die? Today (17/09/24) I had what I can only describe as the most disgusting meal I’ve had prepared by allegedly professional chefs. If I had served such poor quality food to paying customers, I’d throw myself off the restaurant’s roof. The food was over cooked, cold, tasteless and disgusting. I have literally thrown out better quality food that I’d prepared myself. Any self respecting chef would feel embarrassed serving such a poor quality food. The irony is the elderly lady in front of me asked for warm gravy, the carving chef was abrupt and rude to her saying “our gravy is always hot don’t be such a rude old lady”. Well young man, it wasn’t. My beer was warmer! I know that the Toby Carvary chain is cheap and cheerful’ but please chefs have some pride in your cooking and respect for your customers. If today was you at your best, it’s time to resign and find an alternative career. Today’s efforts was inexcusable.

Was looking forward to this as a few people had had a positive experience here and said that the food was good. We booked a table for 6.30 pm and thought that something was wrong when people were being served food after they had arrived after us. Initially things seemed to go OK, we were offered drinks and a waitress took our order. The drinks arrived and then my partner wanted another drink so we ordered another one.........this one never came and my partner went to the the bar to enquire as to where the drink was. They had forgotten the drink. The evening passed and eventually a waitress came with an implausible story as to why the food was late....it was obvious at this point that the initial food order had not gone through to the kitchen. Eventually at about 2000, some 90 minutes after we ordered, the food finally arrived. The food itself was OK, typical pub grub, nothing too extraordinary. We finished our food and asked for the bill and make sure that there was no tip on the bill. We went to the bar to pay and the cashier asked if everything was OK, I said no and explained what went wrong, she said would I like to see the manager and said no thank you. To be honest we just wanted to get out of there. I wish we had read the reviews before we booked here. Maybe this was just a one off, but reading the reviews i think there is a pattern here. Very poor customer service and no one was interested in us at all. A senior member of staff stated that our waitress was new and only 16, which begs the question of staff training....is there any?

A very disappointing visit. We returned our starters because no cheese or jalapeños had been added. The kitchen hadn’t even started preparing our main meals by this point - even though we were the only diners there. We cancelled our order and left. Sad experience as we’d been very much looking forward to the evening.

Can’t even get a order correct they need to start reading orders!! Don’t get what you pay for!!

Unfortunately the lowest score available is 1/5 but if I had the option I would leave it as 0. The experience was horrendous overall would not recommend to a soul. Me and my friends thought we would let this place redeem themselves after our previous experience here a few months ago where all of the staff were rude and incompetent of doing their job. However, we attended tonight and to our surprise yet again another disappointment. We ordered drinks through the app and we were asked for ID, of course we're young girls understandable, however only one of us did and after explaining to the man that not all of us had ID, he checked one of them and continued to bring the drinks. 10 minutes later during conversation and drinking the drink, the same man came over and swiped one of the drinks from the table. No words spoken and obnoxiously rude. To be completely honest, I wouldn't send my dog here.

Booked on a Saturday afternoon for a large party of us and to be fair it was good. The pub is looking a little tired around the edges but it’s comfortable, well run, good service and the food is decent especially for the prices

We ordered through Just Eat, food was slightly warm as if it has been microwaved rather than cooked fresh, pizza and garlic bread were chewy, chips were cold and dry, not freshly fried, salad tasted off and sour, likely chopped up 5days ago, very dissapointed, did not enjoy it at all, I would give a 0 if I could

usually a great curry from here but tonight two portions of pathia both like water with no flavour. very disappointed

Called in for a bowl of soup, order taken at 12.30. A couple of requests that were politely nodded. I ally arrived 35 minutes later . Didn’t have time to eat it all and to top it off they snook a stale piece of bread under a fresh piece ! The tea , which had arrived earlier was cold by now. I asked a couple of times why I had to wait so long and the answers ranged from problems in the kitchen to oh, we just take the order but have nothing to do with the food ?? . Crikey, what an experience . No offer of a refund at all and just got blanked on my way out. Very poor customer service and quite annoyed at the reaction of staff. Won’t be back

Owner is odd and acts like your an unwanted guest in their home, feels more like a membership club than a local. Has weird opening times. Has weird rules around “pre approved” children in after 9 o’clock. Used to be a good pub years ago now only half of it opens. It could be like the Derry, the car park is huge for it. Saturday nights are dead in there. Shame really.

Just visited this pub for the first time which is our local spoons. We ordered pizza with portion of chips and pint of lager each. Food and drink served quick and was very nice lots of topping on pizza and hot chips. Staff pleasant and good choice of seating. Will definitely visit again as such good value.