Based on 294 opinions finded in 4 websites
Based on 294 opinions finded in 4 websites
Nº 306 in 476 in Stockton-on-Tees
Nº 57 of 86 Other cuisines in Stockton-on-Tees
Opinions
Ordered 2 coffees at 11.30, turned up at 1.20pm!
Andrea . 2024-12-10
MORE AT Just Eat
Friendly staff It's Costa so you know what you are getting Christmas menu out and looks good
Brian Lane . 2024-11-13
MORE AT Google
Food and coffee cold which is a shame. Tastes okay however.
Niamh . 2024-11-13
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Can’t even get a order correct they need to start reading orders!! Don’t get what you pay for!!
adam . 2024-09-22
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Great costa, always clean. Pleasant staff are always happy to help, although, service can sometime be slow even when the store is relatively quiet
Andrew Armstrong . 2024-09-10
MORE AT Google
Very friendly and helpful staff made my coffee and took it to my table for could not wish for better service
colin cobby . 2024-08-27
MORE AT Google
Costa coffee based in services but doesn’t provide adequate services. Absolutely no phone signal In the area and extremely poor WiFi You’d expect a Costa in a service area would provide more adequate services
Danny Callaghan . 2024-06-28
MORE AT TripAdvisor
The coffee was fine. But, the seating area was filthy! Dirty floors, windows. I also ordered a cheese toastie but was only toasted on one side. Very disappointed
Harvey777 . 2024-05-10
MORE AT TripAdvisor
Friendly staff ,nice and cosy ,good cofee toasties snacks
Mike Bell . 2024-04-22
MORE AT Google
Great service, friendliness of staff
Ian Winkley . 2024-04-05
MORE AT Google
Shame tables aren't kept clear, all empty tables were still full of used cups, plates etc
Julie Waines . 2024-02-16
MORE AT Google
This Costa Coffee is a lot better than the one you have on Stockton High Street, it is a lot cleaner and newer. The service and Coffee is also better.
Rugby League History . 2024-02-14
MORE AT Google
Lovely place ,service excellent .Great staff
Paul Copeland . 2024-01-13
MORE AT Google
The Wi Fi seems not to be working.
James Marshall . 2023-12-31
MORE AT Google
Ordered £17 worth of items including a drink & 5 cakes. The drink arrived with no whipped cream or chocolate sauce and it was the only thing to have arrived, none of the cakes ordered arrived either. I spoke to the delivery driver and he said when he collected the order there were 2 bags on the counter I’m assuming my order but he was instructed to only collect 1?
Katie . 2023-09-30
MORE AT Just Eat
The air con was a little fierce we were cold. Everything else was lovely
Lily Hislop . 2023-09-27
MORE AT Google
Wrong food sent, rang them for them to tell me to ask for a full refund through just eat
Turner . 2023-09-08
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Order was a mess in the bags and wrong. I waited an hour for things that i could have been and collected myself in half the time and checked were correct.
Y . 2023-08-31
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Opted for no cream and still sent with cream.
Lauren . 2023-08-27
MORE AT Just Eat
Wasn’t drivers fault lid had not been put on drink properly so spilt everywhere. Also was missing cheese and tomato toastie - really bad service tbh
Laura . 2023-08-22
MORE AT Just Eat
Order didn't even turn up after saying it had been delivered 😂
Daniel . 2023-08-20
MORE AT Just Eat
Love it. Love the staff, so friendly.
Marion Wilson . 2023-08-14
MORE AT Google
Only obtained my obligatory morning or lunch coffee. Gets me through the day. Friendly cheerful staff
Rebecca Spears . 2023-08-08
MORE AT Google
Nice coffee but only take out available as the toilets aren't working- surely a priority for the business to get up and running again.
Elaine Beaumont . 2023-07-30
MORE AT Google
Waited over a hour for this turned up and it’s freezing cold absolutely shocking
Alan . 2023-07-23
MORE AT Just Eat
Delivery didn't even turn up, I spend £30/40 ordering these daily as I work from home and I'd say 50% of the time the orders wrong or missing items, it's actually a joke now I don't know why I even bother, the amount of missing items I could save and buy my own costa coffee machine
Daniel . 2023-07-20
MORE AT Just Eat
Always love a visit to my local Costa, can't fault service or products. 5*
lovebirds plus3 . 2023-07-20
MORE AT Google
Last 3 orders all were either missing items or I was send the wrong items
Daniel . 2023-07-18
MORE AT Just Eat
Waited 2 hours for a delivery which I was patient about, when the delivery arrived I was handed over the bag and after putting it on the kitchen top could hear dripping, when I checked one of the two coffees didn't have a lid and had spilt leaking through the bag, so annoying after waiting 2 hours
Daniel . 2023-06-30
MORE AT Just Eat
Coffee and hot chocolate were cold
Traci . 2023-06-27
MORE AT Just Eat
Such kind staff , didn’t have what I ordered in stock but they kindly called me and we replaced the order with something else. Amazing customer service they were so nice and helpful on the phone. Great delivery driver too came so happy and in a good mood unlike other delivery drivers. Thanks so much to all the staff and workers at costa billingham you guys are great x
Mia . 2023-06-15
MORE AT Just Eat
Amazing service by the young lady will do again for the service
Gaynor Briscoe . 2023-06-12
MORE AT Google
My order came an hour late, absolutely freezing cold and the hot chocolate that I ordered is absolutely full of clumps it’s disgusting. I thought it was just the top part when I initially took a sip but when I looked it’s completely full of bits and clumps. Not sure if it’s the milk that has curdle but I’m certainly not drinking it and I’ve paid £18 for all of that too? I want my money back asap absolutely shocking service
Mia . 2023-04-27
MORE AT Just Eat
My salted caramel frostino was to die for its absolutely delicious I want one right now so baddd!!!
Charlotte Owens . 2023-04-22
MORE AT Google
Costa in Billingham is my favourite Costa . Staff are always lovely and make you feel welcomed.
Julie Barnes . 2023-03-29
MORE AT Google
Both coffees i ordered were nowhere near full
Daniel . 2023-03-29
MORE AT Just Eat
pole and line tuna melt with cheddar cheese, mozzarella and mayonnaise. Why then I ask, does it come with onions ?
Jacob . 2023-02-24
MORE AT Just Eat
Very efficient and friendly staff cant fault them ,a pleasure to go in there .
Karen Yiannakis . 2023-02-09
MORE AT Google
Nice small Costa in the town centre. Staff were friendly but seemed rushed at peak times causing issues with cleaning tables etc.
James Shaw . 2023-01-08
MORE AT Google
Excellent service. Speedy delivery.
nicola . 2022-12-03
MORE AT Just Eat
Was over an hour late because the the driver went the wrong way. All the way up to ferry hill. My food was freezing cold and my drink was spilt everywhere, all over my sweet treat which made it inedible.
Jesse . 2022-11-20
MORE AT Just Eat
Bacon buns and toasties was freezing when arrived
Kayley . 2022-11-15
MORE AT Just Eat
Lovely customer service received today from the guy that served us. Very friendly and helpful. The lady was also very pleasant.
vanessa . 2022-11-13
MORE AT TripAdvisor
I suppose it depends on the barista that makes your brew but generally this is my go to coffee shop with tasty snacks not cheap tho enjoy
Dave Carrick . 2022-10-21
MORE AT Google
Very friendly staff, excellent coffee
Liz Featherstone . 2022-08-28
MORE AT Google
I called into Costa in Billingham. I am a rep and travel round the north east. I went straight to the toilets as I had just had a 3 hour journey and also can’t leave my items at a table once I have made my order. I was intending to then get a coffee before going to my appt. A male member of staff shouted across at me, I said “I’m just using your toilets” he said very sarcastically “ you’re very welcome” to which I replied “thank you”. When I came out of the toilets and got in line to order my coffee his manner continued to dismissive and even when he took my order he started talking to the next customer. I interrupted his conversation to ask for a receipt and when I took it again very sarcastically he said thank you. Really rude member of staff and when I saw his badge and that he is a store manager (Jak) i was dumbstruck. As I said I travel across the north east and finding a toilet is difficult and I usually use Costa but always order something. Very disappointing service and disappointing how he made me feel.
Ruth P . 2022-08-09
MORE AT TripAdvisor
Nice little Costa in Billingham. Staff are friendly. Always nice to stop and chill for an hour. My usual fare is a Cappuccino with a blueberry muffin.
Robert Bennett . 2022-05-27
MORE AT Google
Great Costa coffee as always and stuff really helpful ☺️
Elaine Bate . 2022-04-20
MORE AT Google
Clean, tidy, friendly & efficient staff who sailed through mid-morning lengthy queues without getting stressed out...
David Mccabe . 2022-03-09
MORE AT Google
Lovely coffee and great customer service from the young team well done 👍
Dave Little . 2022-02-05
MORE AT Google
Lovely staff, great coffee and a nice place to visit
John Wilson . 2022-01-29
MORE AT Google
2 handed cup doesn't prevent spills 😅
Aly B . 2022-01-22
MORE AT Google
Friendly staff quick service lovely and clean
Michelle Potts . 2022-01-21
MORE AT Google
Quite busy at 9.45am Staff chatty Good small latte 😋👌 Now had a cappuccino
Jac x . 2021-11-26
MORE AT Google
Always good service in this Costa, friendly staff, and nice and clean! 😁
Jean King . 2021-11-13
MORE AT Google
The staff are very helpful and polite there brought me drink to my table
Thom Leadbeatet . 2021-10-22
MORE AT Google
Opens at 8 (mid week), beautiful coffee to start the day off right .
Rachael Butterworth . 2021-10-14
MORE AT Google
Comfortable surroundings. Nice people work there.
Pauline Nelson . 2021-10-08
MORE AT Google
Young girl asking for order was very dismissive and ignored questions we had. Order took forever with staff inside laughing,joking and messing around. Young male was annoyed that he had run out of cream for our order and had to get more, which it came with anyway. Wont be returning to this costa.. 15:40 15/08/2021
Ashteeside14 . 2021-08-15
MORE AT TripAdvisor
Excellent service and happy staff makes for a comfy and welcoming environment, the staff are skilled in crafting a great cup of coffee and have never been a let down one of the best cost's I have been to.
Andrew Waugh . 2021-07-09
MORE AT Google
So nice to sit and have a coffee
tony salmon . 2021-05-27
MORE AT Google
Very well organised re covid .. drinks good were delicious.
Kaye Bell . 2021-05-24
MORE AT Google
I enjoyed my coffee and it was lovely to see it open again staff are very helpful xx
Amanda Bullock . 2021-05-24
MORE AT Google
We as a family arrived at costa all wearing masks (4 adults, 1 child, 1 infant in a pushchair). We walked in and we went to grab a table, straight away a woman started saying “you can’t sit together”. Her excuse was that we can not move chairs to sit together and it’s max 4 people to a table. What about single parent families who have 4 children? Will a child have to sit on their own? Would the parent have to sit away from their children? I understand there is a pandemic However, how can a bigger family go and visit costa? They aren’t allowed to sit together. There were 4 adults, 1 child, and 1 baby. So we wouldn’t be able to sit together and have a nice a nice visit. Anyway, we were willing to sit on two seperate tables until the staff members started talking about us and staring at us from behind the counter. There was zero customer service given, no apology that we can’t sit together. Just a “you can’t sit together, find another table to sit at”. Instead what should have been said was “unfortunately, you can’t sit together im afraid, I’m sorry but they’re the rules”. There was NO apology, and the staff member made us feel really uncomfortable that we didn’t want to stay and eat there. Especially due to them staring and talking about us behind the counter. We came to costa for a lovely visit and a little treat before the child went back to school, we ended up leaving after being made to feel uncomfortable and not being able to visit as a family.
Y46CKalicea . 2020-09-02
MORE AT TripAdvisor
Best Costa on Teesside, pity no panetonne though. It appears that because panetonne are supplied in bulk packs and the majority are wasted due to low purchase volumes they are no longer stocking them (ditto Yarm), surely the answer is to supply them in smaller packs to the stores, not to stop stocking them.
jikoku . 2019-10-19
MORE AT TripAdvisor
We go to many Costa shops. It is our ‘thing’ to go out 2 days a week. Of all of the shops we have visited this is the only shop ever to insist on 10 pence for an extra pat of butter. I mean, really? If 10 pence will put you into financial meltdown , I am sorry for your bad management, but losing customers over 10 pence won’t help your plight. Go to Teesside Park, great shop! Go to the Costa at Wolviston also lovely. But stay away from this Costa. We won’t be returning.
clocarzichi . 2019-07-14
MORE AT TripAdvisor
A nice walk in to town to enjoy a nice Cappuccino and a bacon bun; what a nice way to start a Saturday. Large, spacious and clean coffee shop with nice pleasant staff. £5.05 for a large Cappuccino and a bacon bun is really good value plus the opportunity to catch up with life and people watch. What more do you need.
smoggie64 . 2019-06-16
MORE AT TripAdvisor
A lovely, clean coffee shop where service is first class and, of course, the coffee is 5 star. Had a snack lunch here between appointments and wasn't disappointed.
Colin A . 2019-05-08
MORE AT TripAdvisor
We use the Drive Thru at least once a week and have always found the staff to be friendly, efficient and helpful, although a little ‘over the top’ at times. The coffee is the best in the area and well worth the short drive to purchase it.
Orrengran . 2019-05-05
MORE AT TripAdvisor
When we visited we were shocked by the state of the car park. Three bins were completely overflowing and the whole area was littered with cups, plastic bottles, drinks trays and sandwich boxes. In the twenty minutes we were inside, five tables remained uncleared. This was not a case of lack of staff, as when no customers were at the counter, four members were chatting, laughing and joking with a guy they obviously knew who was showing them something on a phone. The young man serving was pleasant enough and the drinks fine, but this is not the image we expect from a Costa. Have never seen a car park as bad in any take away before. Very offputting and it does make you wonder how much staff care about the hygiene inside.
Monkeyhangers500 . 2019-04-10
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Really handy Costa just off the A19 roundabout at Wolviston/Wynard. There is a nice cafe but also a drive - thru. Busy December weekday morning and I pulled up at the drive thru and got out of the car to get my purse. A voice boomed "stay in the car" startled I jumped back in to see the 2 lads laughing. It made me laugh too!
MrsJD2007 . 2019-01-06
MORE AT TripAdvisor
always a good atmosphere at this café and excellent coffee,the atmosphere created by the staff ,who always remain cheerful,even when under pressure,and,given the popularity of the place they are often under pressure.
bahamontes . 2018-10-28
MORE AT TripAdvisor
Went in for a hot chocolate, pot of tea and piece of cake. Nice and airy, plenty of seats. Didn't need to queue very long. Three members of staff behind the counter. Where we chose to sit needed clearing but I moved them on to another table. There was a cleaning spray bottle on another table, so I think the member of staff went to help get the queue down. Our drinks were fine, the banana and pecan loaf cake was nice although a little dry on one side, still ate it all! It's a nice place to sit with friends and family or on your own to watch passers-by! Great selection of food and drinks too. Will certainly be returning.
MrsBrownEyes . 2018-07-25
MORE AT TripAdvisor
One of the best Costas I have been to, helpful staff. It is one of the few Costas (or other chains of coffee shop) that rolls the cups to spread the "crema" around the cup before putting the milk into cappuccinos. Usual selection of pastries, but may run out if busy.
jikoku . 2018-05-19
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Food seems pretty good and mostly good prices. Music too loud. People therefore too loud. Often kids playing in the pub. I got hit in the face with a ball.
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Met by a girl named Lucy, happy to introduce me as a patron, amazing service for me and my partner, other staff members very polite also! Only popped in for one but will be returning! Only purchased a neck oil and spirit but props to the owners for the freshest pint this side of the North East!
257 Opinions
I normally nip in here for a few when I go to the shops or am passing by and fancy a sneaky beer or 2. Decent bar, bit expensive. I was excited when I saw they had Guinness on, as it's 5 min from where I am - however, it was a bang average pint, it even tasted a bit sharp and bitter, not sure what that was from, but at £6,20 a pint, that is robbery. Guinness is my "go to" , and I'd consider paying that, if I were getting the same quality as in Ireland, but it was miles away. There were also a couple of folk the other night on the sniff and created a bit if an awkward atmosphere, not sure I'll rush back now. I will say all the staff are very good though.
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Very nice place in Yarm had a beautiful Guinness and got it free when downloading the app