The Ketton Ox in Stockton-on-Tees

Went in for lunch with friends and will never return. When the food was brought to the table the food was literally just dumped. They got my order wrong and when I queried it I was accused of being wrong. No apology given. Said they would rectify my order by sending the correct side out but never did so I ate the part of the meal that was correct as it was going cold. Never had such terrible customer service. On a positive note the part of the meal I ate was nice. However after I emailed a complaint, the manager Andy was fantastic. Very apologetic and clearly cares about customer experience.

Had a lovely breakfast here, staff were lovely food was very quick and very fresh, not had a bad one since I've been coming here definitely recommend

Nice enough looking pub but unfortunately had a fairly limited choice of beers (I'm not a larger drinker). Nice and quiet this afternoon though so plenty of places to sit and chat.

We were met with such a lovely welcome from Lucy, she was so warm and genuine and couldn’t do enough for us. So nice to have genuine hospitality.

Okay so the Pub is nice, plenty of tables and friendly helpful staff. Sadly the food was abysmal, I ordered Giant Pigs in Blankets which was essentually Sausage and mash on a giant Yorkshire pudding. The appearance looked good, and was a very generous portion of food. Sadly the Gravy was stone cold, had a weird floury texture and was unbelievably salty. The Yorshire pudding was also cold and had a strange taste. Suasages a tad dry like they had been kept hot for too long. Mash, again it was cold and heavy. I enjoyed the Peas though! Hopefully this was just a off day for the etablishment, I would strongly recommend the food temperature is checked before serving and perhaps taste what they are putting out. On a bright note, the Guinness was excellent!

Great traditional pub in Yarm, staff always warm and welcoming with a particular shout out for Lisa, nothing too much trouble for her and welcomes you with a smile. Definitely recommended if you are visiting Yarm.

We have visited today 16th November for drinks and nibbles, the pub was busy and lovely atmosphere. We were served by TJ fir drinks and food, lovely girl couldn’t do enough to ensure we had sauces for the table. I noted the rest of our visit the staff never stopped constantly serving and helpful even though busy.

Met by a girl named Lucy, happy to introduce me as a patron, amazing service for me and my partner, other staff members very polite also! Only popped in for one but will be returning! Only purchased a neck oil and spirit but props to the owners for the freshest pint this side of the North East!

went for a few drinks and some food with a couple of my friends and the experience was top notch. food was amazing and came out mega quick, the staff on the bar wear supa dupa friendly especially TJ. would 10/10 recommend

Fantastic food in Ketton Ox tonight! Really hot and tasty! Great service from James and TJ too!! Definitely will be back😊

Went for a quiet pint or several on my own because my wife recently left me for another woman called Mavis. I was served by a lovely young ethnic lady called Tia Joan. It's a smashing pub and all the staff were polite and courteous. Can recommend wholeheartedly

Amazing pub with amazing staff. Went with some friends for a couple drinks and some food and I was very pleased with everything. The food was fantastic, the burgers are incredible. Staff were great especially Aanya!

We had planned to visit here for a few drinks on Halloween with friends as ours and friends children were at various parties across Yarm and the place was packed, but still just an amazing atmosphere and the service was near perfect! Both of the staff, Finn and Lucy, took great care of us a number of times at the bar. Lucy was polite, welcoming and very chatty, and Finn could very well handle the pressure of the busy pub and almost make it look easy. We didn’t grab any food on this occasion because we knew we’d have mountains of sweets and snack to eat later… but that didn’t stop us looking as meals were carried past us. As always, the food looked incredible! One of, if not THE best pub in Yarm!

This place is normally great for a drink and a meal on a night. Unfortunately tonight wasn't the best. My girlfriend and I ordered food and it wasn't great at all. My girlfriend ordered the streak pie and fries. Unfortunately the gravy was so thick it wouldn't come out of the jug. Fifteen minutes later we got some more gravy by then the food was cold and also the new gravy wasn't much better then the last. Also I ordered the fish shop platter with brown bread. It came with white bread and no butter also the only thing hot was the fish. We won't be coming to eat in here again Unfortunately. 2 stars for the drink.

Visited this pub recently and our experience was nothing short of perfection. We ordered food and drinks both which were super speedy and absolutely delicious! Lucy on the bar served us all night and couldn’t have done enough she was fantastic! Will definitely be coming back and trying more sooner the better!

lovely venue, TJ and Aanya were very welcoming. would definitely recommend!

Great service. Amazing staff. Especially TJ on bar staff, excellent work and lovely to have a laugh with.

Lovely friendly staff especially TJ such great manners always a service with a smile

Lovely pub called in for a drink yesterday afternoon. We didn't eat this time but meals looked great as always x

A bit noisy to chat if a match on the screens but food and service were fab

Really good local pub with good food and people 👍🍺

I never really enjoy the Ox. The staff can be really abrasive, actually downright rude around closing time and the lighting is unpleasantly harsh in some areas. Only plus is dogs are welcome.

Loved my visit here had lunch with the hubby. Food was delicious and service was lovely, really nice relaxed atmosphere

Great place for food and drinks! Staff are lovely and helpful. Would absolutely recommend coming here!

Great visit today lovely pub and staff

Absolutely amazing food and service! We will definitely be back. It’s nice to go back into a normal pub that isn’t trying to be something it’s not. Great food, beer and service in a nice warm cosy pub! 10/10 from the service off Lucy she’s a credit to the venue.

Came in for some food and drinks on Saturday, outstanding service from Lucie and the food was tasty and hot!

Went to the Ketton on Saturday and the food was amazing!!

Absolutely amazing spot for food n drinks! Cheap, delicious food and even better drinks! Staff couldn’t have done anything more to make our experience amazing! Very friendly and helpful! Found my new favourite place!

Lovely pub,tastefully decorated and everything spick n span.

Popped into the pub in Yarm good selection of beers. Proper sports bar. Dogs welcome. Recommend a visit if you like your beers.

U hav totally ruiend my grandad sam curnows pub. It used 2 be a family place were every1 met up. My gdad wud be turning in his grave. U prob hav tuk the floor up with the star on it.

Lovely pub nice food,only one bar person serving ?

We were welcomed by James who was very polite and friendly. The sears were full outside as the sun was out but plenty of space inside. Both James and the lady (who I didn’t get her name) ensured everything was ok with our meal and made it a pleasant experience. Very good customer service.

Excellent pub with a good selection of craft beers, wines and cocktails. Neat and tidy place with a good atmosphere and well worth a visit.

Ordered Mexican via Uber Eats (Burrito Bandits) which is actually the Ketton Ox. Order was completely wrong although the receipt was correct. Rang the Ketton Ox and was completely fobbed off. The below was what was delivered. This cost £27!. Avoid at all cost. Absolutely the worst service ever. Wouldn’t mind if they had been apologetic but they were simply rude.

There are a couple of good pubs in Yarm. The Ketton Ox is my favourite.

Needs refurbishment, way behind city pubs. Extremely average pub charging city prices

We popped in for a meal today and we were delighted with the food! There was a little confusion between us and the staff on, but she was so apologetic and took great care of us, aided by the young man there too! I’m not sure of their names, it was lunch time on 5th of July and they were brilliant! Great food and service as always!

Service had been really good. Lisa couldn’t have done more for us, checked on food that she thought may have been out of stock but they had had a delivery rather than trying to fob us off. She also brought over our latte when done. Couldn’t have asked for more. Food was great 3x fish and chips and a chicken and cheese burger, quick, efficient and cooked to perfection! Thank you Lisa!

Discriminating staff who did not give me any ice and insisted on not having any after my friends were served some

Visited a number of times for the football and always received fantastic service, the pub is always clean and tidy and the drinks selection is pretty good. The past few times I’ve been in I was served by 3 lads, I think their names were Fin, Sean and James, always give great friendly service and they make me want to return. 5 stars from me.

As the closest thing to a local I have, thought its time to write a review, great choice of beers and lagers, always like the choice of music, service is always good but during this long awaited sunny spell Lisa deserves a special mention, been twice this week and a big thanks to Lisa for the excellent service on both occasions 👍 Thank you 😃

Visited for lunch, wrap was lovley but the toasties were over cooked and very dry which was a shame.

Sadly since the current management took over there is very little customer service in this pub now. With the exception of a couple of bar staff, Dan being one, very few seem to actually like serving customers. There is no engagement, no hellos, smiles, they look like they don’t want to be there which is possibly the case. I always think if you don’t like working in hospitality then do something else. I have used this pub for over 15 years so only come in to see regular friends. The staff at the George are welcoming, polite and friendly to customers. Not sure what is going wrong in Ketton Ox.

Can't rate but approaching appearance of peeling paint and tired chain grill style menu made my feet take me back to the car and somewhere nicer. Might have been alright. I'll never know!

Dropped in for a drink staff very attentive served straight away good selection of beers

Visited yesterday for band night. Staff were lovely and it was an all round great pub!

Great pub, had a nice experience and the band that played yesterday (the bitters) were amazing.

Great Pub Grub and nice atmosphere!

Busy as usual but great atmosphere,staff good and service good,free pool table and live tv ,plenty of tables but all full,decent pint and good night out with friends.would come back and recommend.

Called in for lunch. Food was lovely and hot and the service by Lisa was brilliant. She was so welcoming, professional and polite. We will return.

Was alright. They have a thousand tv's so your not likely to miss out on anything! Comfortable, quiet (when we went). Staff are alright. Everything alright.. 4 stars easy.

Had lunch today with my son. Lovely beefburger and lasagne. Very good value.

Some excellent value simple bar food. Really well cooked, little extras like sundried tomatos in the salad really elevated it.

Great bar and service as always. It was great to be back, the atmosphere was brilliant it was the day of the Grand National. Staff friendly and quick waited no time for drinks and served quickly.

really good food and staff were inviting and friendly

Nice food, friendly staff, good selection of drinks

just been in ketton really enjoyed my visit will definitely return

Attended a birthday party just over 2 weeks ago. I did not have food, so I can not comment. The bar was very busy but had plenty of staff behind the bar. The service was very poor. The young females in particular, who either ignored me ( and this was felt by others among the group, who commented on the poor servive) or on their mobiles. There was no please or thank you. Very ignorant in fact. Would I recommend? Probably not.

Great bar , nice food , good prices , Lisa is great, friendly and always top service given. Would recommend to anyone. A favourite of ours.

Great service from Lisa as always, never fails to greet you with a smile and a friendly welcome. Always my go to place in yarm

Had the mix grill it was really good will definitely return for more. Live singer was brill aswell😍😍 really good pub with a really good selection of beers

We went to the ketton on Saturday, some great service by Sean and fantastic food too. Would definitely recommend to a friend

On a weekend trip to Kirby Lonsdale we visited the Snooty Fox which is part of the Stonegate group and the food was superb so he when we visited Yarm we decided to have lunch at the Ketton Ox which is part of the same group with an almost identical menu so we hoping for a similar experience, how wrong we were! The food was awful at the Ketton Ox & we won't be ordering there again, out of the four meals we ordered the Chicken Burger was OK but nothing special, the batter on the Fish & Chips was a soggy mess, the gammon steak was as hard as the sole of a boot with the onion rings also missing and the Pizza was burnt & bland with way too much tomato paste on the base, it was horrible & a Chicago Town Pizza would beat it hands down. Obviously all the food is cooked from frozen and no care was taken with any of the meals. Terrible Food Service, I'd advise you just stick to the Drinks. https://www.tripadvisor.co.uk/ShowUserReviews-g1077004-d7756969-r943645511-The_Ketton_Ox-Yarm_Stockton_on_Tees_England.html#

What a wonderful place to spend an afternoon! Popped in for a bite to eat off the back of a recommendation from a friend and ended up staying till the evening. The staff are lovley, lots of choices on the menu and reasonably priced! We will be back again.

Amazing location, immaculate cleanliness, the service from all of the staff was outstanding and the atmosphere was great.

Me and my husband popped in the Ketton Ox last week. Service was excellent and the staff were friendly. We had some amazing pub food which came with a good atmosphere. This was not a planned trip bit would definitely call in again.

We called in for food on Mother’s Day and it was superb! We had 2 pies, fish and chips and a burger and it was flawless! We did feel sorry for the chef as he did inform us that he’d dropped one of our pies, but was quick to react and we only had to wait a further 2 minutes, and he was so apologetic. Amazing service from everyone!

Delicious parmo, great service!

No gluten free meal highlighted on the menu, no gluten free menu. Certain people get seriously ill from consuming gluten and it's embarrassing pushing your way to the front of the bar to ask.

Great service, very welcoming and warm, got some coffees and even had them brought to our table so we didn’t have to wait! Dan served me

Great pub, great service, and Lisa goes that extra mile every time. Best pun in yarm 😁😁😁😁😁💕 will definitely return

Lisa who works there, is such a fantastic, vibrant person she makes visiting the KO a great experience. There is a great choice of beers and my wife says Lisa does the best coffee in town.

Always a good pint when you’re served by Lisa, always has smile on her face, pleasant and very accommodating and very helpful.

Thought I'd pop in for a pint and the price was reasonable, quite a busy pub. I never tried the food so only 3 stars, can't judge it if I haven't tried it. Sport on TV, the place was warm and had some music in the background to comfy overall.

We were advised to visit the Ketton Ox as it had wheelchair access and disabled facilities. The staff were extremely helpful both with entrance and exiting the premises - some of the best help we have had in any establishment. We enjoyed our meal, even more so as we were advised that the January deals were still available. Would recommend for a pub lunch and will hope to visit again. Thank you.

Really enjoyed my visit. Will definitely return

If you like the Ketton Ox, you will LOVE Wetherspoons! Had some lunch, undercooked sausages, frozen chips, it reminded us so much of Wetherspoons quality but the food was worse and so was the beer? Can’t recommend it I’m afraid!

Great food and lovely atmosphere. Thanks to Lisa.

Service provided by Lisa was impeccable, food is affordable and very high quality, Will come back here again.

Lisa brought the New Year in with a few perfect pints of Bass. Thank you Lisa and have a great year you and all the staff.

Had lunch at ketton ox today. Lovely meal and great friendly and helpful service frome Lisa. Will be back soon.

Thanks to Lisa, the service at this tremendous establishment was outstanding. We would definitely return for another visit..

Lisa provided a great service and food was great.

Had a great day out in the Ketton, always a great time with family and friends , Lisa always makes you feel very welcome, pints and food are always excellent. Best pub in Yarm

Called in the Ketton Ox mid week and there was a deal on the lunches. These were just the right size for us and very good value for money. Service was excellent and the staff were friendly. Will definitely call in again.

Had a great Sunday out with the lads for Xmas..

The Ketton Ox is a very historic pub, from what is said outside its around 400 year old. The place was very busy and the layout were pretty good. I ordered the steak and although it were nice, the food portions are very small for what you pay for.

The staff in this place are some of the most miserable I have ever seen. Been in here loads of times and they never seem to cheer up. Must be underpaid or undervalued which I guess isn't their fault but I'd bet there are plenty of others who would gladly take their place

Lucie was amazing on the bar. Welcoming member off staff enjoyed my evening in the pub. The burger I ordered was also cooked to perfection.

Went in on a Sunday afternoon. Pub was bustling and had a really nice atmosphere. Used the food app to order a couple of sharing platters which came quickly and very nice .

Lisa one of the most hard working staff delivering the best Bass in the area time after time. All staff do an amazing friendly job and welcome everyone even me that takes some doing😉🍻 Andy the new manager fitting in quite well too.

Popped into the Ketton for a spot of lunch. We opted for the Parmo and where not disappointed. Amazing service from Petra and Dan.

Fantastic pub, served by Dan who was brilliant, very patient with our large order, great cocktails too, just a great guy

Great friendly atmosphere, service extremely good. Lucie is very efficient and serves a fantastic pint. The Ketton Ox is my away from home local and is always very welcoming.

Huge mixed grill and a great price, fantastic.

The Ketton Ox was clean, staff were friendly and welcoming, lovely pub, pleasant atmosphere, would visit again and have told family members to visit

The staff are very friendly and welcoming food was extremely good value for money would highly recommend a visit

First time visiting very friendly staff great atmosphere food was amazing would highly recommend