KFC Billingham - Wynard Services in Stockton-on-Tees

Ordered delivery absolutely appalling, thrown in bag, wrong burger, paid for zinger burger got fillet torn wrap cold lettuce everywhere forced into tiny bag

Just thew them in bag which wasn't big enough so asked for another

Went to china for Kentish flying chair kfc I only came with chip in mayo with bit of lettuce like what the flippity flip gang more from me later Joshua fried chicken out 69420

Visited early evening 6ish on our way home from thr great north. Ordered a mini fillet bucket with extra chicken, chios, corn and hot drinks. Waited a long time but thought at least it's fresh.. they forgot thr corn and when I asked they just passed them over saying nothing . The chicken was underdone the batter slid off. When I got in the car I lifted my bag (not bucket) of chicken out thr brown bag and thr bottom just fell through so I ended up with it all over my car, batter slid everywhere and chicken and grease all over. The fries were almost cold and soggy, and the hot chocolate was like dish water . I'd seen the guy topping up the machine but it obviously didn't work :/ Gutted as we were really looking forward to it!

Used to be the best KFC restaurant in a 10 mile radius. Since then it has lost its lead and is now the same level of service as the rest.... so nothing special then!

DISGUSTING! Attempted to order food here today and the self service Kiosk where in use and a queue for them had formed so I went to order at the service desk. After a few dirty looks from staff and several minutes of being ignored I was asked "are you waiting to order?" I was then told that staff "Aren't allowed to take orders at the till, only payment" the women directed me to the kiosks which again where use and now I was even shorter for the small amount of break time I had. Absolute waste of time and resources! I refused to order and left the premises, I won't be returning either. If that quote of "We aren't allowed to order at the till only accept payment" is true management needs to rethink their strategy and training. What a shambles!

Completely unacceptable Completely messed up my order. No chips no extra fillet wrong drinks.

So rude i wanted gravy but they wouldnt give me it never again will i be visiting we also went in paid for the sit in price and then i was asked to leave and hadnt even finished my food. Tesco meal deals is what I’ll be getting from now on.

I'm probably an old man by some standards but the volume and quality of the music in this place is unbelievably bad. Is it a nightclub or a restaurant?

Evey time I've visited this place my orders have been wrong,

Love KFC but always seem to come away from here disappointed 😞. The food is either not up to par or am left feeling like the staff are just not interested.

It was ok fast service staff friendly

I have had a few party buckets from here and there are always full of drummers and thigh's complete rip off. Also they seem to always miss items off order or don't take notice of the sauce you take off on customised order. This place is one of the most unorganised kfc's in the area Avoid like the plague useless

Went to drive thru ordered twister wrap meal with mayo had to park up nearby to wait till they brought food out even tho not to busy. Got the order the wrap only half full and had put spicy mayo on instead of normal like i asked.

Miserable impolite staff - food is ok.

Every time there’s an issue with receiving the correct order, always something missing. Not sure what criteria is to work here but need to set the bar a little higher.

I've been working in the area since January (currently late april) and I as of today have been to this particular KFC, 5 times. Every Single Time they have messed up the order. Sauce on items I've asked for no sauce on. Entire items missing. It doesn't matter if I use the self service machine or if I verbally give them my order, it has been wrong Every Time and I have to wait for them to change items or provide the full order. I'm always smiling and polite about it but what are the odds that every single time something is wrong with the order?

If you're going to order, either eat in, use the drive through, or order on the app and collect - DO NOT order for delivery.

Food was hot, however waited ages for it.

Standard KFC experience, restaurant wasnt to busy, using touchscreens to order. Food was delivered quickly and freshly cooked. Tables were clean and toilet were also clean. Overall not a bad stop for a highway services.

Excellent late minute decision to go eat there. Nice food very quiet so no hanging around.

Like another review says I also haven't used KFC for a few years because they were constantly getting my order wrong. Thought I'd give it another try and of course the simpleton's they employ got my order wrong. I've been using the same Chinese takeaway for 17 years, every order form this Chinese has been correct. This is because they use the tried and tested method of DOUBLE CHECKING. I'd explain this method to the bona fide village idiot's employed by KFC, but fear it would be too complicated a process for them to grasp.

Unbelievable. Its been about a year since I have last went and they got our order wrong then. Gone tonight and they have done the exact same! 🤦‍♂️ £20 for 2 box meals now and I don't think they would both fill 1 person. Never again.

The staff were more focused on chatting than helping. Missed the order screen but drive thru was empty, instead of just taking my order there they told me to go back round and before I could even reply closed the window. Just went to Mcdonalds instead.

Food was great. Service a little slow considering I was the only customer but server was polite and friendly.

We got our food thinking it was just gonna be ok but then was the hottest and best KFC I've tasted in a while. Juicy hot chicken what more could u want

Great food but a bit small inside

Everytime I've been now the service has been very very slow

Nice and quiet makes a change for a KFC

I believe KFC is not providing adequate staff numbers effects there ability to be more equipped, effective and efficient.

We always go here,but went today just after school run about 3:40 so it was quiet only us and one other family,so they were not busy but no body was there to serve you,was left waiting over 5 minutes for somebody to even come out,when,they did I asked one off about 5 off them is anybody serving or going to take my order,the staff just ignored me and walked off and his colleagues all seen that we were asking and had been waiting a while,we also asked two colleagues that were sat having a chat in the sitting area if anybody was serving, all they done was shrugged their shoulders,so we had enoigh and just left,I have never been treated and ignored the way they did today in my life,absolutely ignorant and arrogant service,would never go here again.

Spent £33 pound on two meals, four chicken legs, two mini fillet burgers and two extra drinks. The burgers from the meals must have been flung in the bag because the tops of the buns were outside of the box and everything was just scattered in the bag. Took this back to the counter, which they offered to replace and could see the staff laughing in the kitchen, so make of that what you will. Always use this kfc but not no more.

Great food but slow to prepare.

There was only 3 people in the whole place. So it wasn’t busy at all. But they still managed to mess the 3 orders up and the food was cold. The wait was about 10to 15 minutes. Never again will I go back

Dirty food all over staff not friendly dont recommend

Immaculate and the food was good

Restaurant was quite quiet for a Sunday lunch time. Food served quite quickly and was nice and hot.

Mmm hard to put in to words. Won't be going back again

Food was cold and the fillet burger and wrap were devoid of any moisture with only a mouses thimble full of mayo in each. Will stick to fried chicken by itself.

ordered takeout totally wrong order came it was stone cold. Will not order take out again will go myself.

Drive thru was extremely busy on an evening when we called in. We popped in to order to takeaway (was much quicker!). They have self-service machines and plenty of dining space. There are plenty of parking spaces in the car park too. Including a few disabled bays. Inside of establishment looks very clean and fresh. I think its a new store perhaps, either way the interior was nice and modern. Toilets were a little dirty, but it was evening, so that could be why. The food wasn't great. It was a little on the cold side, which is why I've given only 3 stars.

Whoever manages this kfc wants the sack. No cleaners out front. dirty tables, dirty floors would hate to see the state of the kitchen where customers cant see. Not impressed with the standard of the restaurant.

Service rather robotic and impersonal. Toilets do not fully support people with disability problems. Building a bit barn like and unwelcoming.

Even though we were only customers sitting in to eat, the place was dirty. Server was canny. I asked him for a cloth so we could clean our table( all tables were dirty? He apologised, said he would come and do it. I wasnt rude. He asked if we could go on other side, so he could do the tables. We moved, it was worse, floor was littered with food etc. I swept up for him as he was on on his own. He was stressed. Greedy kfc managers! All about the deliveries.

Efficient service but no napkins incuded. Essential for drive through in car consumption.

Food cooked to order nice and hot

Frankie is the best person for here he promised how long it would take for my last order spot on service and good quality would be turning up to night for a family bucket

Great as always. Served quickly. Food was nice. Will go again soon

Drive through. Had to wait over 10 minutes for chicken to be cooked. Smallest bag of chips in the world and Pepsi max was flat.

Typical KFC. The best fast food in the world.

Sometimes very slow service and chicken not always up to scratch but is a KFC what do you expect.

For the second visit in a row, ordered 10pc family feast and added 4 extra pieces, for a total of 14. Reasonable to expect some variety, but no....10 if 14 pieces are drum sticks and the remaining 4 pieces thighs. No breast. The 4 portions of fries are the smallest I've ever seen, one if the 4 portions had 8fries, another 10 fries. Absolutely laughable! Tried to call 8 times, they just dont answer. Even worse after driving back, the answer we got, accompanied by an eye roll, was, "it's not our fault, you have to get what we get, and they only really send us mostly legs now, so it's not our fault"

Avoid at all costs, cost me a £50 parking ticket

Food was good quality and served quickly. I visited with three young children who aren't the most patient especially when hungry so the quick service was appreciated. The staff were pleasant and our order was correct. The toilets were clean and well maintained.

Not impressed with the food which was dry cold and portion size ridiculous. Pricing is disgraceful, bought 6 piece chicken and 4 fries, £13.99, 2 x sweet chilli wraps £10.98, these same wraps are £1.98 as a wrap of the day. Total spend £24.97. I and my family will never buy from kfc again not good value for money and not very good food. Standards have dropped in my opinion at this branch.

Tend to go here far too often but as i work a few mins from here,if im early for night shift its a perfect time killer

Tower burger cold everything else mediocre

Cold chips, burnt chicken, will not bother again. Complete waste of money.

Chicken wings were nice and crispy. Bargain bucket chicken skins were really oily. Service good.

Zinger stack meal my go to treat go on get yourself down there get plenty of wipes cos its a messy 1

Got a drive thru, service slow as I think they were busy so had to wait in the carpark but it was good KFC chicken.

It is easy near A19. Less peoples and quick.

We waited ages for our food, people came in after us got food and left. When we went and asked about our order they hadn't even noticed it..... not impressed and it wasn't busy so no excuse other than slack

Looking in through the the window of the drive thru you can see all the mess all over the floor and looked very unappetising. The customer services was excellent how it look like the aftermath of a highschool party

Lovely but expensive compared to last year

Called in for a coffee and snack after an early morning trip to Durham.

Had some chicken it was ok chips were rank didn't even attempt to try them best thing was the coke . KFC do something with your chips not as good as McDonald's or burger King chips

This is the nearest from hartlepool hartlepool one been there twice and very disappointed

kfc innit....i don't get the gravy hype, i prefer the chili mayo !

I like everything except the chips, they taste disgusting making it difficult to have an alternative with a meal deal. This time we sat in to eat, wish we never the whole restaurant stank of stale urine.

Did anybody order from here Sunday 26th,it was overcooked and the Chicken crumb was so salty we couldn't eat it,rang today and asked if anybody else had complained,they said no,don't belive it. .

Used to be quick, now really really slow, sat in waiting bay while others go straight through and out.

Ordered a 10 pc, given 6- drove back 20mins, waited another 25 minutes or more. Still here waiting 🥲

Was working away and popped in one afternoon order my dinner wasn't the best but was ok after a few weeks only to find out i had been charged off the company £100 parking ticket for parking in KFC car park eating my KFC was 40 min to 1 hour there and now the KFC has costed me £114 avoid the car park not worth it at all

Food always good (love the mash), service was fast and polite, wouldn't expect much of an atmosphere at a services fast food joint though.

Food was still hot when we got home. Place was a bit grubby, tables needed clearing, floor needing sweeping. But was busy.

Dead scran! Cant even make a wrap DISSAPOINTED

We arrived about 21.30 to place our order on the drive through. We were the only car so expected to get a quick service. After placing the order and paying for it we were directed to the pick-up area and waited approximately 15 minutes. This didn't bother us much as we would expect the food to be cooked as we waited. Problem was when we opened the box containing the food the fries were old, cold and soft. Not good. The chicken items were better but the popcorn chicken was also not freshly cooked.

Busy but the staff were excellent

Bought 10 piece Family Feast. Got 5 drumsticks and 5 wings, NO Breast. It was swimming in grease and over cooked. Very young staff quite indifferent and abrupt. Would never go back to this awful franchise!

Had a wicked zinger tower meal with my son in this restaurant. Everything was absolutely spot on, hot and extremely tasty. Staff were excellent and accommodating.

Poor quality food, value for money and customer service. I would say more but why bother as they give little value to customers.

KFC drivethrough is KFC drivethrough.....not really much else you can say.

Food is great. Staff are friendly and restaurant is lovely . Very clean an tidy

Terrible service tonight. Waited 50 mins for them to cook the chicken but others had waited longer, even when we got the food the chips were cold. Toilet had no toilet rolls, and none of the bins had been emptied nor had the ones in the restaurant. Ended up missing our gig too 😢

Take out order placed via the app. On arrival our order was given to someone else and we had to wait 40 minutes for it to be replaced. Apology was a bottle of Pepsi

I’ve used this KFC quite often over the years but tonight I have to say something the parking was a problem but every car in the KFC car park wasn’t in the KFC Diner so all the drive through customers who were waiting for their food had no where to park therefore started to argue with each other and then decided to take their problem inside to the staff who already were overworked ..So to the people who were complaining don’t do the drive through come in and order your food..Rather than complain to the staff who have no say over the carpark spaces just remember the these young people are someone’s son or daughters who are trying their best to help you I was there tonight and to James and Elli well done you two and your colleagues for working under pressure and keeping it all together 😄👏👏

Chicken is good but if you're sitting in be prepared to eat fast. The parking bandits here only let you stay for 60 minutes and then it costs 100 quid. Absolutely no good if you've got slow eating kids

Often get orders wrong but lovely food. Staff friendly.

It's chicken, it's fried, say no more.

Foods really good we haven't any complaints, but since that tweak of menus it's more expensive that's our opinion. The Bucket meals are worth the price 😋 👌 disabled access poor if I used a manual Wheelchair it be very tight no automatic door manual and it's stiff for elderly.

Delivered late... Missed a whole meal, another drink & everyone's dips so we had to drive up & get the rest - not great. Food was ok.

Les toilettes hommes étaient dans un tel état de saleté qu'elles en était inutilisable. Il manquait un solde à ma commande et notifier le personnel du problème ne l'a pas résolu

Food was ok- my order was slightly wrong (given chicken filet instead of popcorn chicken) and friends order was given to the wrong person, which led to employees being disgruntled when asked where his order was. Restaurant also smelt of urine... Not sure if I'll be back. Food was fine quality wise though.

I'll save you the bother of looking through reviews, the last 3 months all rate this place 1 star and there's a lot of mentions of stinking of urine. I was looking to go there today, but I'm not that brave. Thank you to everyone who's reviewed this lately as it seems you've saved me from a bad experience.

Waited in the drive through que for over 20 mins, drove away to find I had someone's kids meal. They managed to put the dips in for the mini fillet strips I ordered. This lot went straight in the bin. No time to wait in the stationary que to ask for my order again.

Slow services, and restraint stank of urine.

Shocking..... extremely slow with a wait of over 15mins and even got the order wrong. Would nor recommend

should be an option to rate places like this as minus! Place is filthy food waste all over floor and grease all over tables also slow service and part cooked chicken. Would rather starve than go back here.

Krushem is almost purely ice. Very bland too. Waste of money with so much ice but so little flavour. I've cubes are free in my freezer