The Reindeer in Stockton-on-Tees

Excellent takeout last night. Food delivered very hot. Chicken kebab and pitta bread, all fresh and good quality, vegetarian pizza very moist and again quality ingredients.

Ordered main meal which took about 30min. To arrive. Then we ordered dessert it was only two dessert by 35 min I asked the girl at the bar why the dessert was taking so long and our table had not been cleared she followed me back to the table and cleared saying sorry she was slow at it as she was only bar staff. 15 min later our dessert still hadn't arrived so I asked to see a manger who took another 10 min returned with a refund for the dessert but it still took another 10 before the dessert was served. In all we were there over 2hours for what should have only been at most an hour. Throughout we never got an apology. Atrocious service.

Owner is odd and acts like your an unwanted guest in their home, feels more like a membership club than a local. Has weird opening times. Has weird rules around “pre approved” children in after 9 o’clock. Used to be a good pub years ago now only half of it opens. It could be like the Derry, the car park is huge for it. Saturday nights are dead in there. Shame really.

Dropped in for a late breakfast on a Saturday morning, lucky to get a table as it was almost fully booked. Sat outside which was no problem as the weather was fine. Ordered the full breakfast and the wife had the poached eggs. Had a small but not unexpected wait for our food to arrive as they were extremely busy, but we were in no hurray. Always happy to support local businesses that produce good food with good service.

Called in for a bowl of soup, order taken at 12.30. A couple of requests that were politely nodded. I ally arrived 35 minutes later . Didn’t have time to eat it all and to top it off they snook a stale piece of bread under a fresh piece ! The tea , which had arrived earlier was cold by now. I asked a couple of times why I had to wait so long and the answers ranged from problems in the kitchen to oh, we just take the order but have nothing to do with the food ?? . Crikey, what an experience . No offer of a refund at all and just got blanked on my way out. Very poor customer service and quite annoyed at the reaction of staff. Won’t be back