Toby Carvery Wolviston in Stockton-on-Tees

Is Billingham’s Toby Carvery where mediocre chefs go to die? Today (17/09/24) I had what I can only describe as the most disgusting meal I’ve had prepared by allegedly professional chefs. If I had served such poor quality food to paying customers, I’d throw myself off the restaurant’s roof. The food was over cooked, cold, tasteless and disgusting. I have literally thrown out better quality food that I’d prepared myself. Any self respecting chef would feel embarrassed serving such a poor quality food. The irony is the elderly lady in front of me asked for warm gravy, the carving chef was abrupt and rude to her saying “our gravy is always hot don’t be such a rude old lady”. Well young man, it wasn’t. My beer was warmer! I know that the Toby Carvary chain is cheap and cheerful’ but please chefs have some pride in your cooking and respect for your customers. If today was you at your best, it’s time to resign and find an alternative career. Today’s efforts was inexcusable.

Had a fabulous Sunday lunch with family We booked a table online as we know it can get busy on a Sunday By the time we got a drink at the bar our table was ready I’m so glad they put lamb on the menu now as it’s a favourite of mine Plenty of hot veg with a good choice Safe to say the four of us had clean plates There was no way I could manage desert but didn’t stop the other half and the in-laws having one Had a taste of the crumble and custard and it was lovely Safely say I could do this every Sunday but it’s not possible when the other half works away Lovely meal good food and an attentive waitress Will be back soon

I came in on my own for some food everything was fine untill I noticed that the chicken was pink, I brought this up to the manager Amanda I think her name was and she told me “ pinkness adds to flavour” and that I should sit down before she gets one of the bar staff to hit me, safe to say I WONT be going back

Usually on previous visit the food is piping hot (not the case on Tuesday 6/08/24this week) the restaurant was fairly quiet as a result the Cauvery was not replenished as frequently . The mash tasted like instant. All the staff were friendly professional and provided a great service

Fast service, great people and food beyond the usual standard. The roast lamb was excellent, said my wife, I had the roast pork and turkey, both excellent. Veggies were great, but the creamed leeks could have done with a bit longer on the cooker. Overall, wouldn't hesitate to go again

My partner booked a table for 3 people and the time stated 1:40pm, we turned up with an extra family member which shouldn't of been an issue to add an extra chair to our seating area, I have to say the member of staff at the desk was highly rude and unprofessional how she spoke to my partner, she told him he would of had to cancel our booking for 1:40pm and rebook and that we would now have to wait 30 minutes to a hour couldn't even give us a waiting time so we declined, we won't be going back to this Toby cavery, get better staff who know how to talk to the customers with respect, lucky for us we know some other lovely cavery place rating this at 1* wouldn't even give this place a 1,absolutely shocking service,Avoid!

This is to do with the packaging they use for deliveries (and presumably collections too). The food itself is lovely. A couple of weeks ago, I ordered two carverys - one meat with regular gravy, and one vegetarian carvary with vegetarian gravy. Unfortunately, the gravy pots were not labeled so it was impossible to tell which one was vegetarian and which one wasn't - so the vegetarian could not have gravy on his food. I complained to Uber Eats, expecting a partial refund on the vegetarian meal, but they fully refunded both meals, probably because dietary requirements are actually quite serious. We ordered again this evening. Unfortunately, again, the gravy was not labelled. I don't know if the message wasn't passed on, but common sense suggests that if you offer vegetarian gravy then maybe there should be a way of distinguishing this. Please fix this because the food is lovely, and we want to be able to order again.

Went for breakfast and witnessed a very rude customer berating one of the staff because he hadn't downloaded an app to get a discount for his grandchildren to eat for £1. He was very rude and quite nasty to the lady behind the bar. She kept her cool and advised how to get the app for the discount. He moaned again at her because his network signal was poor, she offered him the WiFi details. He stood in line behind me moaning he was disabled and should get preferential treatment. His wife advised him she had already got his food and put it on the table, his reply was nasty saying we'll I might not want what you've put on the plate. He then kicked off because the waitress seating customers told him she was busy and couldn't get him some water at that very minute. Never seen anything like it. Well done to all the staff working because if I'm honest I would have told him to leave if he was that unhappy. He needs to learn some manners what a horrible man!! Food was lovely, staff are great. 👍