The Ship Redmarshall in Stockton-on-Tees

Was looking forward to this as a few people had had a positive experience here and said that the food was good. We booked a table for 6.30 pm and thought that something was wrong when people were being served food after they had arrived after us. Initially things seemed to go OK, we were offered drinks and a waitress took our order. The drinks arrived and then my partner wanted another drink so we ordered another one.........this one never came and my partner went to the the bar to enquire as to where the drink was. They had forgotten the drink. The evening passed and eventually a waitress came with an implausible story as to why the food was late....it was obvious at this point that the initial food order had not gone through to the kitchen. Eventually at about 2000, some 90 minutes after we ordered, the food finally arrived. The food itself was OK, typical pub grub, nothing too extraordinary. We finished our food and asked for the bill and make sure that there was no tip on the bill. We went to the bar to pay and the cashier asked if everything was OK, I said no and explained what went wrong, she said would I like to see the manager and said no thank you. To be honest we just wanted to get out of there. I wish we had read the reviews before we booked here. Maybe this was just a one off, but reading the reviews i think there is a pattern here. Very poor customer service and no one was interested in us at all. A senior member of staff stated that our waitress was new and only 16, which begs the question of staff training....is there any?

Not good. I ordered the Daube of Beef. At least of 50% of the 'beef' was gooey lumps of fat.. came with a few pieces of brocoli and mash. Didnt leave feeling full. Staff were not interested. My husband ordered a Salt & Pepper chicken. When it came there was about 15% chicken and the rest was essentially a box of potatoes.... to top off the evening off, they added a 10% surcharge without telling us. Only realised when we got home. Definitely will not be returning. Extremely dissatisfied.

Well…. Were do you start? Service is absolutely shocking, staff very rude and ignorant never been to restaurant where staff have been like this ever. Moment you walk in the door you feel unwelcome Massive parmo menu but can’t remove any items off them if you don’t like them or can’t eat them Asked for mayo with parmo had to ask twice to receive it and when they did bring me it they brought me tomato ketchup Please please check the bill when you pay as they have fine small print off a services charge on. There was only 2 of use 2 drinks and 2 main meals with nearly 6 pound service charge. If bigger party they would have been much much bigger so please double check. When asked to take service charge off they weren’t happy we got sharp reply off the staff! We will be definitely not be returning!

Exactly what you expect from a Premier inn, clean, comfortable and value for money. A couple of minor issues, with the lack of water pressure in the shower and the cold tap making a loud noise when used are the only things not up to the usual standard. As always friendly helpful staff in this part of the country, well done guys n girls for making our break a relaxing stress free one. Thankyou

Best advice I can give anybody is Do Not Visit this pub 1) Overpriced parmos 2) Service - horrendous 3) Management - poor

When entering the pub on a cold wet day we had to stand in the draughty doorway to wait to be seated. The place was less than half full! No sign of a staff member for a 5 minutes. Eventually my friend and I were seated at a table for two, one chair was a dining chair, the other a low bedroom type chair. My friend could just about rest her chin on the table top. It was ludicrous to say the least. I ordered steak and ale pie. This consisted of a few pieces of tasteless dry steak (no gravy) between two pieces of puff pastry. This was served with broccoli, frozen peas and asparagus and served with what was clearly aunt Bessie’s oven chips. My friend had scampi and chips which she described as mediocre. To add insult to injury the bill came to £44 for two main meals and a cup of coffee. Avoid like the plague. Very very overrated.

Didn’t receive the food I ordered, it was confirmed the order hadn’t been put through correctly. (Sauce had to be brought out which should have been on the meal I’d ordered, no spice at all to the meal). It was then denied I’d been served an incorrect order, no reduction in price, service charge still on the bill, very poor, won’t be returning. Service - 5/10. Food - 6/10.

A service charge for a table of two? Weird… and quite sneaky as most places offer you the option before you going ahead with the payment. Also asking ‘same again?’ for our round of drinks only to come back with a pint of coke rather than the regular one we clearly had… again, a bit sneaky. Enjoyed our promos, but I doubt we’d return based on this and previous reviews.

The staff rushed us to order when we arrived, and then ignored us to clear our plates and offer the dessert menu for at least 20 minutes after we'd finished. I ordered the hunters chicken which should say "served on a bed of peppers" in the menu, however fails to mention that they're used at all. Unfortunately, due to my autism I cannot stand the taste or smell of Peppers so when the dish was served I immediately realised and sent it back, requesting one without Peppers. I was impressed at how quickly a "new" one was brought out to me, Unfortunately I quickly discovered that they had actually just scrapped the Peppers off of the original as I quickly discovered I could still taste the Peppers and even found a few in the sauce, good job I only can't stand them as opposed to having an allergy to them otherwise an ambulance would have been called that night. I'd strongly recommend anyone with an allergy avoid this place or bring an epipen with you as you never know what will be served with your meal and yoh won't get given a fresh one without it!

Went for a family birthday, first time we had been. Waited almost an hour for food, fish batter was soggy and looked like it was still mixture. Had to leave the fish and just eat the chips. Ordered a waffle for dessert, had been over cooked as was rock hard when trying to eat it. Thought the price of the drinks were a farce! Also do not agree with the automatic service charge added on, yes we were able to take it off but I would like to decide how much I would like to “tip”. Will certainly not be rushing back.

We have moved to the area and had a meal in the summer it's very mediocre staff unelpful .Since then We have tried on two occasions to call in for a drink which is what a pub is ?? Told by staff there was no table available for drinking only. A table we were told was available outside a cold October evening dark outside don't think so. We could see empty tables and asked if we could sit down until the dinners arrived .The answer was no this has happened twice. Will not be going back. There are much nicer pubs nearby where you will be made welcome for a drink .I would recommend the Smiths Arms lovely staff and a warm welcome.

After waiting nearly 45 minutes our food eventually came. Our Sunday lunches were cold ( seemed like they had been sat for ages) the mint sauce I requested came as I had nearly finished my Lunch. The childrens Chips were like cardboard and looked like they had been sat all day ( completely inedible) Thankfully the parmo’s the children had ordered were ok again issue with tomato sauce my little girl was nearly finished the whole thing before it had arrived ( we had to ask twice) !!! I may add the waitress did offer to take the meals back and re-heat or provide a new one but hey who wants to wait a further 40mins 🤦🏻‍♀️ Our bill came to £140 including drinks and a 10% service charge added and they offered 10% off the food for the inconvenience which came to £6.39 discount.. Seriously guys you need to work on this very poor quality and service! Never again…..

I have visited The Ship 4 times now, Each time the food is just outstanding and yummy but the service is very poor. Once your food order is taken, there is no after care! Each time we have waited 30/50 mins for the food (which we don’t mind the wait for the food) but this time they forgot the sauces, we asked about the sauces and they explained they come separately, which we then waited ten minutes. Asked again and waiting 5 minutes for the sauce. For four people who can’t eat a parmo without a sauce dip, the food was nearly cold. Once we had eaten, we waited 30 minutes for someone to ask us if we wanted the bill, I really wanted a desert but I’m pregnant and become tired of waiting and just said yes to the bill which she forgot to bring and another lady asked if we wanted the bill again and she brought it ten minutes later. The young waitress lady’s are pleasant but there just isn’t enough of them or do not have a routine or program in place for them to follow so tables are not forgot about. COVID period cannot be blamed as two of my visits were before COVID and experienced the same thing. A table to the left of me waited 35 minutes to be given the bill and the table to the right of me waited 7 minutes for cutlery after been served their food. 2 hours and 20 minutes for just the main and very poor service. After my meal, the waiting was putting me to sleep, it’s a shame I wasn’t asked for a desert (at all) as they looked very yummy. please learn from this review to provide better service. I don’t think I will return again now, think it is fair to say four chances is enough. Thank you for the lovely food chefs The 3 stars are for the chefs, if this review was mainly on food alone, I’d give 5 stars but the service brings it down.

Didn’t feel welcome from moment of arriving. Stood and waited a while for someone to greet us and eventually shown to a table. Food took around 50 mins to arrive. Beef was very chewy and not ‘melting in the mouth’ as advertised. Roasties were oily and mash was lumpy. Customer service was appalling, everything seemed to be a problem, especially getting a spoon for the toddler that was with us. Don’t agree with adding a 10% service charge, got this taken off, may have considered tipping if the service received would have been different. Very disappointed

Visited tonight with my wife, promptly seated. Staff friendly and attentive. Pub was quite busy. Our drinks order was quickly taken but it did take a while for them to arrive - to be honest that’s a nit pick. When drinks did arrive our food order was taken at the same time. We ordered a Parmo platter each, and when they arrived it was apparent that the food was freshly cooked as it was red hot. Each Parmo in the platter of 5 is a decent size and we’ve took some home as didn’t want to waste them!! Overall, it’s a pleasant place to have a meal, the pub itself is clean and tidy. Parmos were outstanding - no other word for it. We will be back.

Until this evening, we were regular visitors….. We booked a table for 7 using The Ship’s telephone booking service. My wife received a notification which stated they needed more information before they could confirm the booking. We called the pub and spoke to a male member of staff and advised him we would need to know during the call if he could definitely book us in otherwise we would go elsewhere. He confirmed we were all booked in for 7pm. We turned up at the allocated time and were advised they were unaware we had booked. We showed them call logs to the pub but a male member of staff who approached us near the entrance insinuated we were not being truthful about booking. Both male members of staff denied they’d ever spoken to us earlier in the day (one of them definitely had!). We were turned away. We wasted time, fuel and we had young children with us. Fortunately, Central Park in Middlesbrough were able to squeeze us in for 8pm (their food and staff were amazing by the way). You’ve lost our custom. I’m not quite sure what’s going on at The Ship but the whole thing was a shambles and the attitude of your staff was appalling.

The staff here are always really nice and friendly. I was unsure as to whether I should go to a restaurant known for Parmos, but hey, I'm glad I did. I had the Tandoori Sizzler one which was good as it came with peppers and onions on the side along with the chips and salad. One thing I'd say is the tomato sauce in the peppers was too salty, ease up on the salt. I'd have liked more salad too, but I guess most people don't like salad and just want the parmo! The actual parmo was really nice and the small was so big, I couldn't eat a bigger size, they're generous portions. Nice homemade chips too.

Ordered a vegetarian parmo and found something that looked like meat. Chef confirmed that chorizo had been put on by mistake. (this was under the cheese so not immediately visible). Staff could not have been more apologetic and did remove drinks from the bill,and offered a free bottle of wine. Some people might find this amusing but as a vegetarian of 43 years I did not find this mistake acceptable. I dare say that people with food allergies would not find similar mistakes acceptable either.

Shocking service and no social distancing. Awful experience... Then to be asked for a £10 trip ontop of the bill... Social distancing still applies we aren't past the 19th July yet!?

Terrible service, 1 hour wait on food, placed next to 2 tables of 5 young men who swore and were loud all evening. Food was sub par and very greasy and not worth the cost. We were cheekily asked to pay the bill including service...

We visited here at an early teatime slot of 5pm, when we arrived the girl insisted that it was protocol that each of us gave our details and separate phone numbers even though we lived at the same address, she insisted that this must be...

The Ship is a typical pub-grub style place with a large chicken parmesan menu on the side. The food is mediocre, perfectly good for an easy dinner but nothing to write home about. I've eaten here twice now and both of my experiences were exactly...

I recently went to the ship for a meal with family there was only 2 of us and a young child. We waited a grand total of 1 hour and 30 minutes for our food. As anyone with children will know they get easily bored....

Good food, awful service and expensive. There are much better restaurants in the area that serve equally delicious food for better value and with much better service. The serving staff really let this place down today

Delicious Gyoza starter & 2 small Parmo’s (Kiev & Chinese!). Everything cooked perfectly & generous portions. We were the only 2 sat outside with our cockapoo as it wasn’t the best day but we still received excellent & friendly service from Grace in the garden.

Been here a few times now, once a few years ago and once in May 2021. Food has always been tremendous and this is our go-to place for parmos. The choice is great, portion sizes are generous and the food is always amazing. The pub...

Went as a group of 3 and had booked. The table was so small we decided to Sit outside. It took about 20 mins for 1 drink to arrive which was given free. The food order was taken. About 25 mins later the waitress came...

Very poor service. Requested one coke without ice so all cokes came without. While waiting for our meal I’d finished my drink and wanted another but could not attract anyone’s attention. Finally did. Three meals came together but mine was about ten minutes later but...

Came for dinner today and had to wait over an hour for the food to come. Once the Sunday dinners came the chicken was rock hard and dry. At the end we told the waitress that the chicken was inedible to which she said “why...

We arrived earlier than our table was booked for so were asked outside under a shelter which was fine and were told we could use a couple of blankets as the weather was terrible, the shelter was cold and damp and the heaters didn't have...

I haven’t written a review on tripadvisor for a long time, but had to post about our meal here. Mainly as I wish we had known beforehand just how poor the Covid measures are here, as we would have cancelled. Impressions started off well as...

Staff very pleasant, the food was delicious and great service. Definitely be heading back, well done everyone .

The Parmo's we choose were delicious, as were the triple cooked chips. The chocolate fudge cake was lush. I spoiled a good meal by ordering a black coffee. It arrived luke warm, insipid not recognisable as black Americano and tasted of soap. Stick to the...

just been for lunch here and havnt been since the 1980's (we don't live too near) -got to say the food & service was outstanding. highly recommend, very Covid aware, staff lovely & attentive, meal hot, tasty and plentiful. drinks spot on

Followed the prickly pear on insta for a while now and just had to try the parmos at this place. The classic platter did not disappoint! Lovely atmosphere and service was good. We did go the week before the eat out help out scheme started so it might have been quieter than usual but the service was quick and efficient. Quite surprised reading some of the recent reviews. Will definitely be going regularly. Only criticism...slightly overpriced but happy to help local businesses during these difficult times :)

Went for a meal with my wife last night. We booked for 8pm and the pub was quite busy. We finally got our food at 945pm. No apologies or reason why. By that time it was too late an my appetite had gone. The chips were awful. They had clearly been stood waiting for the parmo to be ready ! Young staff that were more intent on talking at the bar than looking after us. They knocked a bit of the bill but that didn’t make up for a ruined night out. Will never set foot in the place again. Also social distancing was non existent and staff had their visors up rather than down.

We went to a the ship a few days ago, the pub was very busy as always but this is to be expected. there were a few young girls waitressing. Our waitress in particular was fairly young and explained that she was new so to bare with her, which we completely understand. She didn't have any supervision while taking this order and was very nervous when doing so, but she manged to take the full order. What happened after our meal was very discomforting to see, a man, who I assume was a manager started shouting aggressively towards this young girl for something that occurred on the tablets they used to take the orders. She looked very upset and confused. It was just awful to see this kind of behaviour and I will personally never return knowing that this is how staff are treated. THE SHIP SHOULD BE ASHAMED OF THEMSELVES!!!!

We have been meaning to visit The Ship since the beginning of the year but as with the rest of the world that had been interrupted. Well we are so glad we finally got round to it. I’m not a panicker with the current situation but they have it perfectly under control with full table service and a set of sensible one way rules. Enough of that now and onto the important part, the food! The place was relatively full at 6pm but pleasant atmosphere. The menu for Parmo’s can only be described as colossal. Myself and the good woman went for their 5 mini platters. They aren’t that mini. The eldest went single medium (more than enough) Parmo ‘Cheeseburger Eddie’ . The youngest is not a big eater so they had a basic kids menu choice. Slightly dull but more than enough. Back to the main events; everyone of the minis was tasteful in their own way and exactly as described. They meals were complimented by what can only be described as the best, best skin on wedges we have ever had. I don’t do wedges or chips as a rule but theirs are fantastic. The size of the meals made the boss and eldest get doggy bags, with those delicious wedges. Spent the next day eating those leftovers as a full day of food. So worth a visit and this eat out deal from the government makes it a must. Over £30 off a £75 bill. DONT MISS OUT ON THIS.

At first we were hesitant about going due to some recent poor reviews on Trip Advisor but are glad we came in the end. Service was friendly and quick. Food came in good time and was hot. No complaints about the quality either. Liked the nachos with chorizo sausage. Faith restored :-)

So I came for a family meal on a Saturday night, with having heard amazing reviews of this place, however the ship did not live up to this. I ordered a small plain parmo with the bacon hash browns. The food took a very long time to come, when asked where our food was the waitress was very apologetic and said the kitchen have just informed them that there was a 45 minute wait on food. We were every understanding and waited patiently. When the parmo came it was piping hot, yet dried out. My children had ordered chicken goujons and fish goujons, my little girl complained that the chicken goujons tasted ‘fishy’ which they did. I let the staff know to which I was informed the kitchen have fried them both in the same oils. The staff were very apologetic and understanding throughout this however this isn’t good enough. Everything was overpriced. Then to top it off my little girl dropped her toy on the floor when I went to pick it up there were snail trails all over the floor and small droppings under the bench seat I was sat on. I feel honestly sick me and my family have ate here. No one enjoyed there meal and feel we have been robbed.

Went out as a family tonight first family celebration since lockdown. .lovely pub lovely location let down by miserable waitress not one pleasant word from her no eye contact with any of us. She took drinks order wrong. No apology .waited ages for food then it came before the cutlery we have yet to be asked if we wanted any sauces more drinks coffee or desserts. (We had 4girls with us all looking forward to a dessert ) so we left and called at McDonald’s for coffee and ice cream and sat in car park. .all in all very disappointing evening I would have thought after people have been in for three months and are now venturing out. A smile or a civil comment is not to much to ask for

Okay so me and my better half decided to go out for dinner, our first meal since the COVID lockdown. After recommendation from a friend we booked the Ship. From the off everything was great, guy who took the booking on the phone was extremely helpful and friendly. Upon arrival everything was also looking good, nice environment, great decor and plenty of parking. The beer garden also looks great at night with decretive lighting. We got shown to our table and seated. Drinks where ordered and brought over, everything from there went down hill. When our waitress came to take our order, she was not polite at all, we felt as if it was a chore, and mumbled instead of speaking properly. We asked what the soup of the day was and to our amazement at 8:30 at night she didn’t have a clue , rolled her eyes and went off to the kitchen to ask. No please thank you or any manners at all. Meals where then brought in good time and food was acceptable, I wouldn’t say it’s set the world on fire or crap it was just alright. Not worth the hype or the money ! (The bill was a fortune for 2 people) I don’t mind paying for good food and good customer service but this was just not cutting it. When our meals where brought to us we then had to ask for cutlery, and trying to get the attention of a waitress was hard work as they where all talking and giggling on with each other next to the bar. No one came to ask how our meals where, I sat for 10 minutes with an empty glass and no one came to ask if I would like another drink. I was still eating when another waitress cameOver and took my partners plate before I had even finished. After the meal no one came over to ask if we would like to see a desert menu, we where sat waiting until we had to again try to get the attention of a member of staff and ask for a menu. Apparently the coffee machine was turned off ( I personally don’t believe this, I think the waitress couldn’t be bothered to make one) Personally I think the problem at this place is the young in experienced staff with no manners, work ethic or drive . I will not be returning or recommending

My husband and I visited The Ship yesterday evening along with another couple. We have been here for food and drinks on a number of occasions and always have a great experience. The food was fantastic (as always) and the staff were ensuring that social distance was maintained throughout. We were given the option to view the menu online to avoid us holding the menus and all staff wore full face shields throughout. They also had a one way system for entering and exiting which ensured we didn't have to walk closely near anyone else. Very reassuring during these times and I will certainly be back!

I went to the ship for a quiet meal, while I was there I decided to use the toilet facility and found a rat or mouse in the toilet running around I immediately informed staff to which they were very embarrassed. They gave me a free bottle of wine to buy my silence and my food was on the house. They then cordoned off the toilets and staff went in wearing gloves with bin bags to catch the rat I assumed, they seemed very prepared and not shocked by this scenario indicating that they knew about their rodent problem? They didn’t evacuate the building and ask customers to leave they carried on with their service which is discomforting. I felt pressured to stay quiet and not expose this problem because of all the free food and drink. My friend recently visited and said they were sat on a table and there were a whole load of ants running round on the window ledge next to them. I feel this place needs exposing for it dirty unhygienic ways as this is very unacceptable.

We came as a group of friends as we were visiting Stockton. The menu had lots of choice for Parmos which was ideal as some of the members of the party hadn't been to Teesside and wanted to try one. The waitress and polite and took our order quite quickly however we did have to wait over an hour for our food. When we asked how long it would be, the waitress brought our food which lead us to believe that it had been waiting there for some time. When the food arrived it was fantastic. We all enjoyed the Parmos as we had different types. All in all, I would return but I'd recommend having a look at ways they can improve service speed as an hour for four meals, when the restaurant wasn't particularly busy isn't great.

Visited for family birthday meal (6 adults) we arrived late afternoon, restaurant relatively quiet a few tables just finished eating glad we went early as when we left there was a que forming at entrance. Service staff were polite and attentive. The menu.choice was very good plenty of options the parmo menu was amazing about 30 to choose from plus you could choose your size S-M-L. If you couldn't decide on 1 parmo they have an option where you can choose 5 small ones, which my husband choose. The other meals which our family had all looked very appetizing. Overall a great meal keep up the good work.

We visited last night specifically to try the parmos as The Ship advertise 35 different varieties. Sadly we felt very let down. To start the service was poor, it took a very long time to receive our drinks (our second drinks order was wrong). The young waitresses were often talking amongst themselves rather than paying any attention to customers and customer service was clearly not high on their agenda as they weren’t particularly friendly.We ordered the delux parmo platter to try 5 different toppings. The parmos were very average and all tasted pretty much the same (apart from one which had pesto on). Parmos were a bit dry and pretty uninspiring so we were left feeling very disappointed. It occurred to me that they should probably focus on offering perhaps 10 very good parmos, rather than trying to be different and offer so many different (very average) varieties.This pub is very much quantity over quality and we won’t be returning.

Great food lousy service.... won’t be back ! Out for a family meal .... asked to leave our table as they needed it .... never known a restaurant do this... but we obliged and moved .... got to bar and asked to move again .. fed up .. paid our bill of£175 and left .... appalling !!! Staff did not care at all ... we were literally herded like sheep! Only gave a one as I couldn’t give a zero for service and manners!

Visited three times over the last 6 months as a group and left happy every time. Parmo heaven for any Parmo lover yet still a extensive menu if not, group favourites being the peanut butter parmo and also the french Brie one. From the other menu creamy mushrooms were popular all round and I enjoyed the veggie dragon noodles! Good service and find it nice being advised of expected waiting times for food on arrival when the restaurant is busy which we have never minded. Will be back again!

Not been to this pub for a long time so decided to visit again for an evening meal. Wow the Parmo menu is just fantastic. 35 to choose from from classic to around the world flavours. I tried the Bacon and brie it was fantastic, cant wait to try more, however there is traditional pub meals also. The restaurant is cosy, the food does take a little longer but well worth the wait as it is proper food and not "ping" meals like some places. The service was great, it gets busy so book a table.

Came here for a parmo and it was hands down the most delicious parmo ive ever had. Only reason i didn't go 5 star is because we were with a celic and there was no gluten free options on the menu unfortunately. They wanted a parmo but it wasnt an option on the menu but this might be something that can be improved on.

Good food, sadly let down by the service.Visited for a family Sunday lunch with our son who was excited by the well known large menu for parmos.Sunday roast for us, classic parmo for him.Sadly the staff acted like guests dining were just absent and were very inattentive towards them. To the point of being rather rude to some other tables. Plenty of people having to ask for cutlery, if they would be given dessert menus etc rather than being asked and looked after.We gave up waiting for any service after our mains and on having to go to try bar to settle up, we were stood in the middle of the staff moaning that they were on a “go slow today”.I received my billingham stars discount (thanks) but sadly won’t return this weekend So after the test run for my birthday meal.Likely we’ll head to the Derry in long Newton instead this weekend, as the service is much better, so at least we’ll be looked after (thus likely spend more!).Sorry the Ship, got to try harder, the front of house is letting the kitchen down.

Decided to go to the Ship to sample their famous Parmo menu and it didn’t disappoint. I didn’t think you could improve on the original but the witch doctor with it’s peri peri twist was incredible. I’ll certainly be heading back to sample others from the menu.The service from the staff was excellent and all additional requests were taken care of.

Attended tonight for my sister in law's 30th birthday. Couldn't cater for my son who has multiple allergies as all gluten allergies are airborne (apparently) even though I explained that he had to ingest allergen to react so agreed to take our own meal for him! We arrived at the venue and our party was split between 2 table's with main walk way from kitchen between us and not enough seat's to accommodate the party! After a substantial wait starters came out they were ok however when mains arrived it was very slow service from first one being placed on the table to the children's arriving which we had to ask for at the end! My meal was cold right the way through. Had peri peri burger cooked chicken breast in an unwarmed sauce between a bun chips barely warm and salad on the side which came complete with a lovely blonde hair!! I didn't complain it was a family meal and didn't want to upset the birthday girl however looking over to my daughter she hadn't eaten her burger. It was cold and dry you could hardly swallow it so we did send it back. After speaking to others no one's food was particularly warm. I went outside with the younger children as they've been sat for a long period of time by this point and return to find the manager and another member of staff slagging our table off regarding the complaint about the burger! The manager then cleared our plates away looking like a bull dog chewing a wasp obviously very disgruntled!! Pub grub at restaurant prices with very poor service was our experience! We won't be returning!

Visited the ship tonight with a group of friends the parmos are amazing. Service was extremely quick.HOW EVER the young girls that work behind the bar are lazy and left waiting for at least 20 minutes to be served with our drink and the lack of customer service they were all talking behind the bar already made aware of our attendance.???

We visited for lunch as we used to go years ago and it was always lovely. Today was very disappointing, there were only 2 other people in, we ordered a burger and chips and sausage and mash. The chips were burnt and soggy as if they had been warmed up rather than done fresh and the mash was lumpy and the gravy was very watery with no taste. Not a cheap lunch neither for what it was. Very overpriced and could have cooked better myself. Won’t be returning!

Went for Sunday lunch staff so lovely very friendly food can't fast and made my daughter exactly what she wanted will be back fantastic place ❤

We came in and it was quite clearly a busy night. The waitresses handled the situation very well and always provided us with top quality service despite the fact that it was a very busy evening. We had a great meal, the parmos are without a doubt the best I have had and the menu for all the food was great. It is without a doubt my favourite local restaurant and I will be recommending it to all of my friends. Thank you very much Kia, Georgia, Lucy and Cath for such an enjoyable and lovely evening!

Just had a lovely evening meal at the ship Inn, nice little cosy pub tucked away with a excellent lay out. Seats nice and comfy and a nice warm venue.

Very disappointed, very poor Sunday lunch and overpriced. Two small slices of pork and poor selection of veg. Won’t be returning.

We rang up to see what time food was served till to be told that we must order by 4:30pm. Waitresses were in no rush to take our order as they were too busy chatting behind the bar and people were still ordering after 5pm...

Thank you! I just want to say how incredible the staff, service and chefs were. Especially the manager with the black hair, she was beautiful inside and out! Great atmosphere in the pub, girls were amazing, they were really friendly and chatty and had good product knowledge. The parmos looked bloody gorgeous. Honestly hats off too the chefs!!! I also got a golden syrup sponge which was absolutely divine. Thank you for making my night so amazing! Have a merry Christmas, thanks again, will definitely be returning!!!

Came here with a group of friends for a christnas meal. One of the girls had been before and said how good it was. We ordered off the festive fair and coukdnt believe the choice of parmos, they all sound amazing. The waitress took our orders for starters and mains and we commented that we were getting desserts too.

Been for a meal tonight with a few friends, food was perfect! Seated quickly, polite staff and amazing food! The food server wearing a snowman jumper couldn’t do enough for us, was so polite and helpful - 10/10. Would definitely recommend and will 100% be back.

I visited a few days ago with my grandma, and I had a Made In China Parmo and it was lovely. The customer service was brilliant and everyone was so lovely.

Had another parmo at the ship and it was very good. Service was fast and the waitress was great. I believe I was served by Cath.

The Parmos are amazing, lovely atmosphere and the staff are great! I would highly recommend this place

Second chance for this place for us and there won't be a third.

I had a meal here with my wife and kids it's a really friendly place lots to offer nice fresh food and the girls are very nice 100% eat here if your passing

Visited here tonight, didnt book but seated very quickly and politely. Drinks offered and brought to table promptly, staff polite, friendly and very well turned out. Place was busy but didn't feel like anything was a bother, order taken and food arrived quickly, parmo was lovely and this was0 reason for us coming to the pub. Very well priced for standard or service and food, will definitely be back with more friends

If you're after a parmo, there is no where else to go! This place is second to none when it comes to the parmo offering in the north east. The team are all so lovely and the food, is just exceptional. My fave is still the brie and bacon one - nom nom nom.

Visited this pub a couple of weeks ago with friends after a long time absent and the service for drink only customers is terrible. It’s clear they are only after the food trade and not interested in running this as a public house that it has always been

I had the meat feast parmo (should have been greasy, but it was not even slightly greasy) and it was sublime , best parmo I've ever had in a restaurant , amazing staff (including our server Molly , she was kewl ) , really friendly place , amazing prices also , can't say enough great things about this place , you'd be foolish not to go :)

This is my 3rd time trying this restaurant and will be visiting again. I came with my family which all complemented the food which came quickly. Food was abit expensive however definitely worth it. Waitresses were really polite and lovely and gave us great service. Definitely be back soon !!

Been to the ship 3 / 4 times in last 6 weeks.

Came in with a friend for a catch up meal close to home. Seated quickly, restaurant about half full at 8pm. Waitress took our drink/food order and that was that.

Went here last week for a birthday meal. Party of 6 on arrival we gave food order, some 75 minutes later food arrives, food is mediocre and certainly not worth the average £13 a meal. We had brought a birthday cake which waiting staff took from us to serve after our meal this was hand made. After the meal we asked for the cake some twenty minutes later still not at the table we catch the eye of the waitress who still assures us it is on its way. The. The only waitress who appeared to know what she was about comes over to inform us that the cake has gone missing. It would appear another birthday party had gone to pay their bill been asked if it was their cake and they took it home with them. The cake was a surprise so that was then ruined by the announcement. Free tea and coffee to make up for it!!!!!! Cake eventually arrives back at the pub but unsure where it’s been. Certainly a diner to remember.

We went for lunch on recommendation.

We have eaten at the Ship on many occasions and on one occasion, in an attempt to offer a balanced view of our experiences I actually submitted negative review. On this occasion however the Ship excelled itself and scored an absolute bulls eye.

We went for a meal today and the food and service didn't disappoint. We had the parmo's, a couple of original and a Mac Attack which was unreal. My daughter had the burger and my dad had the Fish Chowder. The parmo's were very nice, the burger was fantastic and the Chowder was the best my dad has had so compliments to the chef. The girls were really friendly and took drinks orders quickly and the food came to our table within a reasonable time bearing in mind how busy it was. Thank you for a lovely meal.

Been here today, party of 6 adults. Pre booked the table, just as well as wouldn't of got one otherwise, aged from 27 to 76. Shown straight to table offered drinks after 5/10 mins then ordered meals. Starters of Prawn cocktail, very nice but only packet bread used not fresh loaves, potato skins were nice, pork and black pudding lovely. Mains roast beef sunday lunch consisting of mash, roasted potatoes carrots peas red cabbage and cauliflower cheese and a big Yorkshire pudding. Nicely presented and hot extra gravy in gravy boats. Very nice but peas a bit shrivelled up, been kept too long before serving. Fish and chips that was massive, perfect white fish with lovely crispy batter served with mushy peas but chips were greasy, mushy and overall disappointing, so were left. Two different parmos ordered they were ok nothing special, not a patch on a pub in billingham known for parmos also red slaw requested but not given. We weren't offered any more drinks or desserts. So asked for the bill, waiting 20 mins still hadn't received it so was about to just go to bar to pay when server said oh sorry I will get your bill now I forgot. So eventually we got the bill £140 spent. It took 3hrs in all yes it was busy but there seemed enough staff, the girl serving our table was very slow don't know if she was new but didn't seem to have a clue.

What a waste of money,spent just under £100 in this place,never again would i go back near the place.This place needs to seriously up there standards.We waited over 75 minutes for our food,out of 5 orders 2 of the orders had to be changed as ran out of food needed to make the meal.Clearly more kitchen staff are needed.At no point were we updated on why it was taking so long for our meals,even when they did arrive,no apology from staff about the time we had waited.the long wait left us feeling like paying for drinks and walking out,i really wish we had done so.The place was not busy so iv no idea why it took so long for our meals to arrive at our table.The chef was clearly struggling and needed more staff help in the kitchen.The food was ok but nothing special just average bar food.It's a shame as the pub itself is nice but customers will be lost due to long waiting times.Its obviously a problem as reviews on trip adviser say it all.Another customer that won't be returning to The Ship,another bad review.They are going loose custom if people read these reviews prior going to The Ship.They need to listen to there unhappy customer's.

First visit to The Ship last night, we all enjoyed the food. Restaurant was lovely clean and spacious and also busy! Staff were lovely and friendly, checked a couple times everything was ok. The starter took 40 minutes to come out but the main came out fairly quickly. We all had parmo's and all said they were delicious tasty and they were all very well presented. We will go back it was worth the trip out!

Went tonight the ship, started off great but half the food was terrible but the other half was ok.

Wow I just love this place and their Parmo is the best ever. I cannot get enough and will be gutted when we move house and won’t be close.

Celebrating a Birthday we had a party of 7. No starters and mains just took far too long . No updates or apologies . Not great food when it finally arrived . Won’t be back

Can understand the pressure a busy kitchen has in a Bank Holiday but extremely disappointed at the lack of quality in the sirloin steak that was ordered, it was tough, chewy and when we complained we were told the chef would be advised, when we enquired as to what the chef said we were told he apologised, no offer of a reduced price! Can only say please don’t order a steak for £19.95 unless you’re confident you’re happy with cheap meat.

We've lived in Redmarshall for over 25 years and have always supported our local pub. Recently the wine went up by over 27% per glass which seemed extremely steep so we decided to buy a bottle. I only go in the ship on Fridays now and last week drank 2 glasses from the bought bottle so took the rest home as I didn't want to leave it there. This week I took their bottle back to be told I couldn't drink it in there because I had taken it home! There is absolutely nothing in the pub stating that I can't drink the wine that I've already bought there. I have bought the bottle. I have bought the wine. Shocking! Plus, I hope this complaint appears on trip advisor because from friends' experience their views haven't shown if its not favourable. Also the language at teatime on Friday 23rd August was utterly disgusting from more than one or two of the clientele which unfortunately is now the norm. No longer is this a nice village pub

Got told had to sit outside as indoor area was fully booked was two couples in With loads of tables free , sat outside with a thousand wasps , ordered two medium parmos , order came 1 hour and ten minutes later and the order was wrong two small parmos came won’t be coming again

I've been to the Ship a few times and the food and service is always great. Sunday lunch was delicious as expected. The pub is beautiful and atmosphere is good. Definitely recommended.

So sad that having eaten here many times before the so called smoked salmon tart was delivered! Was mush with some flecks of smoked salmon (? Mixed with tuna or other tinned fish) It was served with salad on a hot plate and although i asked for no veg and had expected extra salad or coleslaw! Extremely overpriced £13.95! When raised with the waitress she was less than apologetic and did not acknowledge at all what was being said was. Thereafter the sense of avoidance and dirty looks we're overwhelming.

The food here is consistently good, with a great choice. It does get very busy which can mean a wait for food to come out, which is understandable. However, the service generally is slow, slow for orders to be taken, dessert menus not given out - have to be asked for etc. That said, I can forgive that for the good food and nice atmosphere.

It was busy. We both decided to try their extensive and different Parmo menu. Having ordered these we were warned that they had run out of their handcut chips and only had fries. My wife opted to change to a pork dish with mash. I stayed with a Witch Doctor Parmo as I really thought it would be good with grilled halloumi and peri peri sauce.

My partner, myself and my son had Sunday lunch. The portion size was ridiculously small,the pork was tough! And I think it's very overpriced for what little food you got! Shall not be returning soon.

Absolutely terrible service we ordered lunch which took 50 mins to arrive no explanation at all.

A group of 8 of us visited last Saturday. We had heard much about the Parmos being mostly visitors to area, or having recently moved there. Food was great, huge portions but the high spot of the evening was the fabulous staff, especially Molly, who was so helpful, and great fun. We were the vanilla ice-cream table!

Left disappointed by the Ship and it’s staff. Arranging to meet at the ship as a family is something we normally do however tonight will be the last unfortunately. After ordering food on the same table but paying over two cards one set of food arrived. (Scampi is not worth the money really poor, cold mushy peas limited amount for the price) (Most expensive fish and ten chips in the north east)...10 minutes later 3 children’s meals came out (part of the other payment) this was supposed to be sausage and mash....it was just sausage and chips...no explanation...no gravy....no sauces offered.....10 mins later no main meals...after asking what the hold up was we were told that there is only two staff on and they will probably be sat ready to bring down from the kitchen, no apology given, not the sort of response you would expect.... we were then greeted with the food and some appalling attitude from the staff member delivering it ‘it’s just the way it is’ were the final words used...I have to admit the sheer rudeness of the staff members response took us all by surprise..next the ‘manager’ came out and shouted across the garden ‘is there a problem?’ We explained our issues and he stomped off saying he will get to the bottom of it...making people feel uncomfortable...He didn’t come back over, despite delivering food to other tables...we still had no apology for the wrong children’s order, or the wait between meals arriving.

I attended The Ship on a Sunday with my partner, mother-in-law, and toddler. The staff were great, the setting rustic but clean and welcoming and the food was brilliant too.

Booked The Ship for a family meal for my birthday, there was 7 of us and we were crammed onto a table made for 6 at a push. Whilst eating everyone was bashing elbows. Staff were quite blunt and rushed but we put this down to it being busy. Our initial food orders were taken fairly quickly. We found some of our cutlery to be dirty and some to be missing, the waitress didn’t apologise just simply retrieved some more and plonked them on the table. During our main course a waitress stood behind a member of the party and shouted across to everyone “is your food okay” and then a split second later she had walked away, but yes the food was lovely. After our main courses were finished our plates were left for 20 mins, before a waitress cleared 5 peoples plates and walked away.. she never came back and the remaining 2 were left for another 15 minutes. The whole time we were waiting to be offered a dessert and coffee menu or at least have these plates taken but staff just walked past even looking but continuing on. Finally a member of management collected the plates but didn’t speak a word to us. So an hour aft and we had finished eating we decided to help ourselves to a dessert menu at the waitress station, this prompted the waitress who’d previously just been stood at the bar. Once we were done with this course we grabbed the first person we could see for the bill.The food was delicious but sadly ruined by complete lack of care from the staff. Some consideration can be given to how busy it was but it seemed every table got their 1st course at top speed and then left to fend for themselves from then on in. One young waitress saved some of the service by being more polite and attentive than management. Too much focus is made on cramming loads of people in, giving them the famous parmo menu and clearly this is working enough to keep money rolling in to care about anything else.

At £11.95 for 6 pieces of scampi, 9 chips & a small pot of peas.Secondly £14.95 for two small pieces of pork tenderloin on a small portion of mash plus a few beans and carrots with negligible sauce we were not impressed. As other reviewers have stated we were squashed on the cramped table by the door of this very noisy pub. The seating was uncomfortable and the long wait for our meal led to our disappointment. We will not be going there again.