5 More London Pl, Tooley St, London SE1 2BY, United Kingdom, England
As Diamond members, we stay at many Hilton properties, and this hotel is one we return to often. The staff are consistently friendly, and the location is excellent. A special mention to Hati, Ella and Victoria in the Executive Lounge— they are absolutely lovely they made our experience there even better with their warm and welcoming manner.
However, I was disappointed with the condition of our King Deluxe Plus room during this stay. We encountered several maintenance issues: the bathroom door was broken, the sink tap had uneven water pressure (scalding hot water flowed forcefully, while the cold had very little pressure), and the shower gel bottles were empty upon arrival. We had to find a housekeeper to refill them, but to her credit, she responded quickly and took care of it immediately.
The food in the Executive Lounge was very nice, but I was let down to see that the water dispenser offering ice-cold still and sparkling water has been removed. It's now replaced with pre-filled bottles, and unfortunately, the sparkling water was flat and the still water was not chilled. That was quite disappointing, as the dispenser was a great touch we always appreciated. Overall a nice pleasant stay, staff very friendly but rooms need checking by maintenance.
71-79 Southwark St, London, SE1 0JA, United Kingdom, England
We had a great stay in room 706. Only niggles were additional sofa bed was not made up for our arrival but a chat to reception had it resolved by housekeeping. The breakfast overall was good but not to have orange juice available for two of the mornings we dined shouldn’t have happened.
Staff were friendly and welcoming.
Hotel well located in a nice area of London with short walks to Southwark tube or to the Thames clipper service.
Love this place! My go to spot for good vietnamese food. The staff is really nice and sweet, especially Vivian!
I always have the pho, which is really good xx
135 Borough High St, London, SE1 1NP, United Kingdom, England
Lovely staff, clean rooms, goid breakfast, very near lots of good restaurants, borough market, the shard, the river and London Bridge tube. What more do you need. Brillianr
NEW UPDATE 21st APRIL 2025…
I WAS CONTACTED BY A MEMBER OF STAFF WHO ACCUSED ME OF CAUSING THEIR DISMISSAL DUE TO THE REVIEW I LEFT… really
THE FACT THE PERSON HUNTED AND FOUND ME ON A DIFFERENT SOCIAL SITE AINT GOOD!
PEOPLE PLEASE BE CAUTIOUS WHEN WRITING REVIEWS ON THIS PLACE THEY MAY COME FOR YOU…. 😳
UPDATED 06th APRIL 2025… 2nd visit…
So sadly after previously coming here nearly a year ago we decided to go again today and it was completely different.
Me, my partner and kid walked to the food area expecting someone to greet us but there was nobody around, we could see it wasn’t busy. We took a seat and a member of staff walked pass, I asked him if we could order and he tapped the barcode sticker table and walked off… RUDE!
We didn’t have to wait long for the meals, we ordered 2 Jerk chicken roast dinners and a portion of chips for my kid. A waitress brought the food over, didn’t say anything to us and walked off leaving us wondering where’s the cutlery. After a moment we realised she wasn’t coming back so we took a set from another table. Didn’t even offer and sauce for the chips or and salt or pepper.
We started eating and it was absolutely disgusted!! SALTY SALTY SALTY!! 2 dead little potatoes, mushy watery vegetables, the rice was like rice pudding and the 2 dead little pieces of so called jerk chicken… the jerk marinade was nasty! £21 each and £4 for some dead fries! Nearly £50.. we planned to buy drinks once the food came, but there was no way I was spending anymore money in that place!! Two members of staff walked passed us took a glimpse at us/table and never once asked if everything was ok.. you get a better service from them just eat delivery people. ABSOLUTELY AWFUL!!! NEVER NEVER EVER EVER AGAIN!!!!! NEVER!!!!
FIRST VISIT…… 2024
Came here over the weekend for a Sunday roast. The layout was very deceiving from the outside I wasn’t expecting such a nice layout! We got drink then headed to the dining area where we were greeted and seated by a nice young lady with cowboy boots, she was really cool.
I ordered the roast pork dinner and my partner ordered the roast chicken dinner. It was a little busy but both plates arrived in good time!! The pork was nice and even came with apple sauce, however the chicken was dry and the potatoes tasted like the where definitely cooked then went cold and the warmed up again! That beetroot & horseradish crush is a NO NO for us nxt time! Also the pork crackling.. no way came from that pig lol it tasted artificial..
Throughout our time we had and watched/witnessed the GREAT… I’ll say it again.. THE GREAT.. customer service given by the two ladies on Sunday 5th May! The interaction that one of the waitresses had with a family sitting near us was amazing! Overall the food was cool definitely filled the spot and the customer service was GREAT, so we will definitely be back soon!!!