Tortilla Southwark in Southwark

Amazing experience, will be back

I bought a naked bowl and found a worm in my food. When we went to complain the assistant manager said it was “natural because of the lettuce” and didn’t even know how to process a refund.

Was served by the manager Anthony. Such a charismatic and genuinely funny man!! Will come again just for his service alone.

Great place for a quick burrito and very friendly staff !

Really nice food and nice people behind the line

Delicious burrito! Great service, just a flustered ordering system where on the first visit I couldn't decide what to add!

Great restaurant for delicious Mexican food that is prepared when you order.

Wandering the streets through London, hungry and desperate for a quick bite to eat before meeting some friends for beers. Did a quick Google search and found this place. So glad we did! The place was packed, which was a great sign. The food was fresh and delicious. We both built our own bowls.they have great options like steak, chicken, beans, two different types of rice, sautéed veggies, corn,, pickled onions, jalapeños. I really loved their piña, hot sauce!

I do love a good burrito, and this totally lived up to my expectations. It wasn't busy and was served right away. I wanted mine to be vegetarian and the server went through all the options and made the wrap right in front of me. We ate in and it tasted great, I was so happy and would definitely go again when I'm in the area. Also so convenient having the underground station opposite

Never was there before. Got an introduction from an employee. You can choose several add-ons

Great customer service and good food

They're very kind&friendly. Fresh&deliciouse food I had ever best!!

The service was amazing. The food was lovely I just wish the mexican rice had a bit more garlic and onion seasoning. Otherwise it was brilliant. I would definitely eat here again.

Service at this location was great. There was a lovely blonde woman working there who made ordering easy, but also fun. The guacamole was really nice, and the chicken was yummy. The rice was a little bland on its own, but it balanced well with the other flavours. Overall, it's quick and easy food. Great value for the large portions. Highly recommended!

I came here to have my treat for birthday, Deepak was really helpful and nice with me. He even gave me extra toppings that really made my day❤️😍 and Antony was very friendly and fun as well.💕

The opening hours are incorrect

portion sizes way too small. ordered a lrg beef burrito it was not filling.

Very good quesadillas. Fast and welcoming service

Great tortillas to try. The staff at the restaurant are very friendly and welcoming

Staff very professional Mayur was very kind and took time to explain which helped me to choose from menu Will visit again

Missing items, they forgot the beans. Not good for me

The guys working here were incredible! One of the friendliest guys in gastronomy I met past few months for sure!!!! Would come back just for this. The food was amazing. Burrito was great, really worth the price and experience. Try for yourself, I bet you won’t leave disappointed. I know I had fun and my belly satisfied.

the burrito and the salad were both nice :) The staff was nice and there was enough place to sit

Mayur was great in service. Definitely recommend Tortila to friend and lovely service

Not wheelchair accessible or able to call to place order etc so was a nightmare

This is a great place to eat well and relatively cheap in London. I remembered going with my brother when I lived there and I am glad to have been able to see that the quality did not decrease over the years. The burritos are the best thing on the menu in my opinion, and the service is always friendly. I recommend it for all people passing through, whether they are locals or tourists.

Ordered via just eat and didn’t even receive the food as requested, no salsa no sauce just dry chicken and rice (not even the correct rice!!!) worst experience

Quite nice food for under 7 pounds

Dried chicken that feels old. The beans were boiled dry so it made a very roughing dry burrito. Staff were lovely but the quality isn't the same as other Tortilla branches. Shame as the restaurant is pleasant in decor.

Average food with worst customer service. Food quality and taste was not that bad actually, but the rude behaviour of manager/owner at the restaurant made the experience worst. The place wasn't even busy but the manager was constantly being rudely to us and even shouting at the other staff at the restaurant. Was not in a mood to explain the menu or answer any question. I literally cleaned a table to have dine-in inside, went to the same manager with dirty dishes in my hand from the table, he said 'we can't get these or clean a table for you!! keep them somewhere and have your food'

Food was a last minute choice while in the area and was not disappointed

Good place to grab a quick bite.

Takeaway was an absolute joke. Tiny amounts of everything apart from rice. Cowboys, avoid.

A decent burrito. Ingredients are generally fresh, however towards end of the day the freshness is less evident.

Food is good enough to stop being hungry but it is neither tasty, fresh nor well prepared. I got burrito bowl and quesadilla. Both tasteless. The guy who prepares is very kind thou.

Awful experience. Ordered food from there and called the store. Spoke to a disgustingly rude French guy and I asked him if he had enough ingredients for my salad because I ordered from there before and paid £17 for half a bowl of salad and he said its the end of the day he has run out so I asked him to cancel the order he said he could not. Then I asked to speak to a manager and he said he did but I know he didn't. And this is what he sent me out of spite. I had to pay £16-17 for this and could not get a refund or replacement. Im not gonna tell u do not go here but this is my experience and I have been a loyal customer since it opened because its near me. This is exactly how it came untouched. Cold soggy no lettuce and less than half of what I should have received.

Uncomplicated Mexican food and takeaway. Affordable price. Very good for a snack or shopping and eating on the street.

I ate in and enjoyed a top nosh. A triple taco selection. I will definitely eat there again. Lots of regulars coming in for takeaway, a good sign. I was heading to Nandos (which i enjoy) but I definitely made the right choice.

Very tasty burritos at a great price for central London.

We came to this location a few times during our trip to London. The food was great! It hit the spot for this Texan living in Europe. The staff were excellent as well. Even when the restaurant was slammed with customers, the staff were patient and hardworking. Highly recommend!

Excellent customer service! Great food and clean atmosphere! Anthony was wonderful!

Amazing service ! Lovely manager Anthony !!

Very tasty. The spicy levels were great! As a Mexican I liked having actual spicy salsas. Antony and Deepak were super friendly and welcoming.

Good Place.. first time visit.. delicious food.. and staff was soo co operative.. worth the visit😊😊😊

I don't think I've ever had Mexican food this good. People are fantastic and we're leaving with very happy bellies. 5 stars.

We were looking for something for a quick snack and then came across Southwark Tortilla. We tried different snacks and I have to say it was very tasty. The staff was very friendly and helpful, I hadn't eaten the various snacks before and the guys behind the counter gave us the right tips. We'd love to come back.

Very rude staff, seemed to be insulated that we came for a early evening Burrito.

Decent burritos for a higher price than they used to be. You can select from chicken, pork, beef and steak, with optional extras such as guacamole and chorizo. It won't blow your mind, but it's a very decent option for lunch if you're in the area. Food can get a bit messy though, so bear that in mind.

Small place with some upstairs and downstairs seating. They do not accepts cash (credit cards only) and do not have ice or cups for drinks (cans only). You order at the counter as they prepare your food then you find a seat. The food was OK but nothing exceptional.

Stale tortilla chips, forgot my sauce, rice grains stale… these folks need to do better. The tortilla chips they’re selling literally taste like they’ve been open for 2 weeks. Aggravating.

Extremely unpleasant staff. We were 4 people and the person who was serving us the burritos got very nervous when we asked for another burrito because there was a person waiting behind us, he even apologized to that person because we were asking for another burrito, and he told us, when we ordered the third burrito , that we should wait, that he was going to attend to the person who had arrived after us. And, of course, he didn't understand when we said Nachos in Spanish. We did not order the 4th burrito or drinks or anything else although our intention was to stay there for dinner, nor do we plan to return. In the take-out order, no cutlery or napkins. Few tables (2 or 3 inside), and all dirty when we arrived.

Beef quesadilla was great. Loved the loyalty scheme as well. However the stuffed churros with cinnamon were sprinkled with too much sugar (almost as if they were dunked into it) - personally I would have enjoyed them better with only the chocolate stuffing and cinnamon sprinkle

Food is tasty at a great price. However, took a friend who asked for Halal food and then sat watching the spoons being used for meat being used across chicken and pork interchangeably. Please don't say that food is halal if it is not! Having the meats further apart would help this (just keep pork away from chicken).

The missed out my lettuce and chill sauce , burrito was bland

AWFUL PLACE - AVOID. The Staff are Extremely Rude. Asked for more Guacamole and was worse than being selected for death camp. WATCH in particular the ‘ASIAN’ guy he is like an SS Officer. Dangerous place. AVOID AT ALL COSTS.

Stopped in here for a quick bite before catching the train home. It's only a small place but the food was exactly as expected, very tasty. Staff were very welcoming and helpful. Went through the food options clearly and with patience. Service with a smile! Would revisit if I was in the area again.

Uncooked rice inside the burrito. How am I meant to eat a messy ingredient and separate the uncooked rice. It was so uncooked the grain was breaking into 2. Absolutely disgusting. It my last time going to tortilla after covid the quality in all restaurants have dropped significantly!

I had an amazing first-time experience at Tortilla today. The staff, especially SID, made it truly special. He notice it was my birthday, and offered me a free meal! The food was great, and the service was exceptional. Highly recommend everyone to visit here.

Have been consistently coming here for almost a year and it’s fantastic every time! Great food and great people. Many thanks to Sid for the amazing service every time!

I had a delightful dining experience at your restaurant. The staff's exceptional attitude made my visit truly enjoyable, and their warmth and friendliness were noticeable throughout. The food was not only delicious but also exceeded my expectations. Special appreciation to Manager Sid, whose enthusiasm and hospitality added a personal touch to the overall experience. I highly recommend your establishment and look forward to returning soon.

Perfectly healthy food options and an intimate dining space.

Amazing and friendly service at Tortilla in Southwark. Tim even gave us a demonstration as to how they run and do things as we have never eaten in before. very excellent customer service from Tim - give the dude a raise!!

Food is lovely as a chain, but this outlet has slower service than other branches. Also so small in there, not nice to eat in. Have to queue out the door even when not that busy.

I have such mixed feelings about this place. 90% of the time the food is wonderful and satisfying The other 10% of the time, chicken might not be cut in smaller parts, or be a left over, charred and barely chewable. Or ingredients will be entirely missing. I suspect this happens when they’re busy during lunch & dinner rush or close to closing, and while I do have sympathy for that, it does ruin my meal experience and I end up just throwing it away

loved my experience. always amazing. thanks divya , sid and amber💗

Not good at all i ordered a large i literally got a small i asked for extra chicken they gave me 2 pieces of chicken i asked for the cheese sauce on my rice they either forgot or they clearly didnt read it properly. Rubbish. I then asked for a pot of chipole cheese sauce for nearly 3 pound why did it come less than half no way! This is the type of food place you honestly have to go there and see because clearly they aint doing it right. No thanks paid 20pound for what?

Refused refund by just eat when I was sent the wrong mean

Just lovely service, Divya, Amber and Sid were bubbly

It's been a while that I don't have a burrito, and I give it a try. Burrito was very good, and the service was excellent, the gentleman I presume is the manager is a very hard work and kind. A real gentleman! Truly recommend the place!

Food portion very small considering I paid extra for large. Portion sizes have definitely been reduced.

I had bad experience at the store today. They gave large sauce that cost 3.50 without first time visitor noticed, and gives no option to change.

Delicious! Very friendly. Kid friendly too

Pete was great! Really helpful and excellent service

Had some amazing food at this place . The service was really good and staff member called siddarth really gave us some brilliant suggestions to go and try.

Loved this place, never had such an amazing taco before. The assistant manager Sid was really helpful and suggested great toppings. I’ll definitely come here again to try more on the menu.

Excellent place with great food. 100% Would recommend.

did delivery, tortilla chips were kind of stale and the sauce was very liquidy, good flavours though the wrap was filling and yummy - loved it’s

Food delicious, quick service, very nice and polite staff!

great service from pete the manager and great food coming from los angeles myself

Accueil très agréable et on a très bien mangé ! Merci

Disappointed, food normally great. Rice dry and hard, salsa left off beef dish.

Great for a quick bite. Really friendly staff who know what they're doing 👍👍

I was charged for an order I never received. I have used their contact form with no response. I normally like tortilla but once again another company happy to take your money and not provide the goods or services, then because avoidant when you request a refund.

Meal was poor. Cold, dry and inedible. No cutlery provided. Corn chips stale.

Food arrived quickly. Hand off was great. Driver delivered with care. Thanks

The food didn't look fresh at all and space to eat is barely existent. There is way better mexican restaurants for that price. Wouldn't recommend.

Didn’t receive what I exactly ordered. Way too much rice in burrito and little chicken.

I ordered a burrito but they delivered a salad with no sour cream on the carnitas one.

This is my favourite Tortilla store. I’ve been to many but they’re always careless with the portion and always put half a spoon of everything no matter which size you order. This store makes sure they give you the right portion. We were served by Farhan today and he was very courteous and helpful and accommodated our requests

We were here for the first time. The staff took their time and were very patient with us and the food was nicely flavoured and put together with love

We Had 6 Tacos, (with meat and vegetarian), all were delicious. Nice people, good service. We recommend Tortilla Southpark (Hermann the German)

Good customer services, friendly and polite

Excellent customer service and food! The manager Pete was incredibly supportive in helping with a large order that almost went wrong. Pete went out of his way to confirm the ingredients were available in advance of a scheduled order and assist when the order was not showing up on the system as well as organising a cancellation with UE when two orders went through. Thank you so much Pete for rescuing what could have been a disastrous event!

Always good. They should add more chicken to a large chicken burrito though. The one I got had the same amount as a medium one.

It was one of the best tortila outlet i have visited ❤️❤️

Quick service and great burritos. Good place to grab some food slightly away from the busyness of Waterloo.

Food's great, a bit expensive for what it is but the staff is accomodating!

Great food and great service by Pete.

The service (especially Pete’s) is impeccable. The best burritos in town in my opinion. Always nice to stop by

If you like good Mexican food and excellent service then this is the place what are you looking for!! 👌🏼