Hilton London Tower Bridge in Southwark

As Diamond members, we stay at many Hilton properties, and this hotel is one we return to often. The staff are consistently friendly, and the location is excellent. A special mention to Hati, Ella and Victoria in the Executive Lounge— they are absolutely lovely they made our experience there even better with their warm and welcoming manner. However, I was disappointed with the condition of our King Deluxe Plus room during this stay. We encountered several maintenance issues: the bathroom door was broken, the sink tap had uneven water pressure (scalding hot water flowed forcefully, while the cold had very little pressure), and the shower gel bottles were empty upon arrival. We had to find a housekeeper to refill them, but to her credit, she responded quickly and took care of it immediately. The food in the Executive Lounge was very nice, but I was let down to see that the water dispenser offering ice-cold still and sparkling water has been removed. It's now replaced with pre-filled bottles, and unfortunately, the sparkling water was flat and the still water was not chilled. That was quite disappointing, as the dispenser was a great touch we always appreciated. Overall a nice pleasant stay, staff very friendly but rooms need checking by maintenance.

loved it ,it was the best Hilton experience 👏🏻. it’s our honeymoon 🤭♥️. Reception was very welcoming and friendly especially Victoria than you so much 🤍👏🏻

I popped in there to have a drink after being quite flustered from a stressful day and just wanted somewhere quite as it's rush hour and Easter break. The barman that greeted me was lovely and had a beautiful curly mohawk and a tash, I popped my things down and ran to the toilet as he advised it was table service. After returning to my things and the table still no menu, someone who looked like a manager was scanning the room looking for things to do but totally missed me and was ready and quick to serve a white couple who had walked in. I had decided why give my money to somewhere that don't see me so I thank the bartender for his kindness and walked out. Then the manager saw me

Good location- convenient for business

Very satisfied with the reception and everything that goes with it!

A wonderful stay for a romantic anniversary weekend with my husband. Definitely returning.

3 days stay. Initial room change because the bathroom floor was dirty. In theory an upgrade but basically just one armchair extra , access to an "executive" lounge where nobody was and more street noise. 3 days without shower gel despite request. Towels not all replaced occasionnaly. One shower seal issue and was fixed. Friendly staff, lots of sms and emails, but problem with the basics. No compensation proposal, just promises for next time. Many nice words but no concrete results for the client.

Absolutely vile place. Took £600 after a death of a close relative and would not refund. A massive chain like Hilton cashing in on people’s grief. Please book elsewheee

Two weeks of luxury with my fam! Cozy suite😴, yummy breakfast, and amazing service. Plus, perfect spot!✨

Very poor service. Or it should be said “no service” after checking in. I went back hotel to take luggages after checking out and asked for a seat taking few minutes rest, and the Ruca Bar manager asked me to pay for a drink or I can’t get a seat and treated me very impolite. After checking with reception, they said it’s definitely allowed to have a rest in the sofa area. I feel un-respected and uncomfortable in that moment. Even though that Ms. Tharshika checked with the Bar manager, I didn’t get any response and any apology from this impolite man. Anyway, I don’t get any professional and normal respect from Hilton London Tower Bridge team.

The most horrific experience staying here as a newly wed couple! This was our 2nd stay in this location. Our 1st experience was great so we decided to come back again in 2025! For the 2nd time, we rented out an EXECUTIVE SUITE which was a hefty price. Management was terrible and dismissive, we stayed due to the location being convenient. Jan.24th, someone tried to break into our room! Literally banged on our door and tried to break in..in the middle of the night! After police were involved we got NO ACCOMMODATIONS nor any explanations from management. When I demanded an answer and asked about what was caught on security camera, the management again was dismissive and rude. Most days after the incident, the staff avoided us. Housekeeping did not keep up, our bedsheets and pillowcases were often NOT changed and looked dirty. Every night we slept i coughed like crazy because the room felt congested and most likely vents were dirty. This was a horrific experience, not sure what the staff will do to take responsibility. But will NEVER return here again in vacation! I will not recommend this kind of horror for anyone!

It's located right in front of London Bridge, so it's great for traveling around London.

Nice hotel, just across the train station. Wonderful view of the London Skyline and over the River Thames. My room wasn't available for an early check in, but I got access to the lounge. Great service.

Typical Hilton hotel, perfectly located for London Bridge, to get to the O2, and the south of the river.

Hosted us for a work conference recently for a few days. The room and service were very good. The location is super central south of the river and there is lots of good food and drink near by. The breakfast is good but the dinner is ok. Overall we enjoyed it and would look at it as an option again.

I had a very good experience especially with the front desk staff Fapuma, overall I would choose Hilton again

"While I appreciate this review acknowledges the Hilton London Tower Bridge's other provisions, I'm deeply disappointed by my recent experience. As a loyal customer with countless stays, referrals, and visits to your lounge and restaurant, I expected better treatment. On January 10th, around 4:30 PM, I settled into the lounge for what I anticipated would be a relaxing evening. I had a pending call and politely declined an initial drinks offer owing to this call. However, despite this, I was interrupted *three more times* during my 30-minute call with increasingly insistent requests to order. The final straw was a "reserved" sign placed on my table, making it abundantly clear I wasn't welcome. To add insult to injury, a staff member I recognised justified this aggressive approach as hotel policy. This blatant disregard for my comfort and previous loyalty is unacceptable. The consequence? I've cancelled my membership and taken steps to redirect both my own future stays and those of my clients elsewhere. Let's illustrate the potential financial impact of this with a simple calculation: * **Cost:** £7.00 (the price of the drink I was repeatedly pressured to buy) * **Benefit (avoided loss):** £75,000 (a conservative estimate of my business value over the next 6 months) This results in a **negative BCR of -10,714.29**. For every £7.00 you *didn't* earn due to this poor service, you've potentially lost £75,000 in future revenue. Hilton Operations Management, I urge you to consider the long-term costs of customer dissatisfaction, even when stemming from seemingly minor incidents. Factors like Customer Lifetime Value (CLTV), the cost of acquiring new customers, and the damaging impact of negative word-of-mouth should be carefully weighed against short-term gains. I'm happy to provide further details re this incident and recalculate these figures to reflect the true extent of your loss."

Lovely stay. The staff was accommodating and lovingly warm and hospitable

POOR EXPERIENCE TWORUBA BAR- BAR MANAGER I’ve visited TwoRuba Bar at the Hilton London Tower Bridge several times before, but my recent experience was absolutely APPALLING which left me feeling disrespected & unwelcome. From the moment I arrived, the bar manager singled me out, demanding I sit in a specific seat, even though there were plenty of available, non-reserved spots. Every time I moved or went to the toilet, he seemed determined to assert his authority over me for no reason. Meanwhile, other guests, including couples, were free to sit wherever they liked without any issue. I couldn’t shake the feeling that I was being targeted because I was alone, female, not white, looked young—something I believe he used to justify treating me differently. His behaviour escalated to the point where he threatened to call the police & security, which was not only unnecessary but clearly an attempt to intimidate me. I waited 20 minutes for someone to take my order, but no one bothered, adding to the poor treatment I received. This individual’s rude, controlling, and unprofessional behaviour completely ruined my experience. It’s unacceptable for a bar manager to intimidate a guest, especially with such a hostile & discriminatory attitude. I would expect far better from a venue associated with the Hilton brand, and I strongly urge management to address this behaviour to ensure no one else is treated this way.

Belle at the front desk refused to take my reservation when I arrived at the hotel that night. After a nine-hour flight and being stranded in London due to a missed connection, I was already exhausted. I had to use my phone to book the reservation on the spot, but first, I had to find a charging station to power my phone—all of this in the middle of a freezing night. I chose this hotel because of its proximity to the London Bridge station, but never again. While the hotel room was decent for a layover, the hassle simply wasn't worth it.

After weeks of debate. And a reporting to the BBB I've decided to add a review to this process. Beware of poor business practices by Hilton management team. Had an upcoming stay but had to cancel. A "deposit" was charged 24hrs after cancelling. Cancellation was 60 days prior to stay. Was told that it's the hotels discretion when to charge a deposit and cancellation fee. So the hotel team DECIDED to charge me after I cancelled. I work in the industry. We take deposits when the guest books. Seems like they forgot to do this then charged after I cancelled. A fee is usually charged and upheld for a room that loses revenue. Not a room you will most definitely sell again. NEVER STAY HERE if this is how management show "hospitality" when you cancel 2 months before the stay then I'm sure they do not have your best interests at heart. I will never stay at a Hilton again. Will push all my clients to avoid Hilton especially this property when in London. Sad after many loyal years they valued a quick buck over being hospitality professionals.

Great hotel with a great location in the centre. Amazing views at night of the shard too.

The level of service I received at Hilton London Tower Bridge was EXCEPTIONAL. I would also like to take this opportunity to specially thank Viiktoria working on level 12 executive lounge for taking care of my family and I. She always greeted us with a smile and took a note of what we liked and provided tailored service. She made us feel very welcomed at the lounge.

Great service, clean and tidy rooms, perfect thank you

Stayed here with friends and had a great time. Rooms and service is what you'd expect with hilton topnotch. We had the upgrade which included the bar on the rooftop,which has great views over london. Plenty to see and do within walking distance

We arrived on July 25th. It was our anniversary and had arrived in after an overnight flight from toronto canada. We were greeted very warmly from Michael. They had upgraded our room for our anniversary. Our room was ready and he explained all about the hotel. He was so warm and welcoming explaining our the city. We then spoke to the concierge and he got us tickets for the london tour bus which we took and enjoyed ourselves for the next 2 hours. They gave us suggestions for dinner for the night. We needed directions for the cruise ship the next morning which they helped with. Thank you so much for making our stay memorable.

This hotel was excellent as little as a year ago, but unfortunately cost savings, and high turnover of staff/constant new trainees and its lost its touch. They advertise AC - forget it, it’s centrally controlled and the rooms are like saunas. Great concierge? Negative, they force your luggage handle, snap a £200+ bag and damage is not their responsibility apparently… as for the manager? Short sighted and terrible customer service. Took pleasure in cancelling 7 future stays at this hotel because I don’t wish to deal with the poor service here again. Cheaper hotels close by that let you control your own AC and don’t rip you off! If you stayed here over a year ago, I wouldn’t recommended a return. The difference is night and day, quite a remarkable decline really.

Nice hotel no much expectation here. People are friendly, room is OK, cleaning somehow low, location is good for people using metro but bad for Uber users

The service at the Hilton is the best I’ve ever experienced - I was in a very difficult position and they went above and beyond! I can’t thank Murat and the team more.

I had a wonderful stay at this hotel. The service was excellent, with friendly and attentive staff. The mattress and pillow were comfortable. The hotel’s proximity to the train/underground station made commuting very convenient. I will definitely return for another stay. Highly recommended!

Wooow this a home away from home

Beautiful hotel with excellent service. Special thanks to the wonderful person Reshmi. Highly recommended.

Exquisite evening drinks experience, I really loved the quiet cosy ambience along with great facilities. We were served by Savito who was very professional and warm. I will definitely visit again and highly recommend this place.

Great location, right near London bridge tube, excellent staff, management, staff, cleanliness, everything was great about my stay, this place is located close to everything.

This hotel was very central and walkable to several attractions and restaurants. I must say the staff was very warm and welcoming at the front desk to housekeeping /executive lounge. My son and out are very pleased overall about our stay in London for the first time and we’re excited to visit again next year. 😊😊😊

Perfect stay for business travel.

在我待在倫敦四間飯店裡，最便宜位置好，在倫敦市區。CP值很高的飯店，房間不小且費用合理去哪都方便，吃東西也超方便。 房務整理房間時發現我們都是女生是講中文，整理超乾淨也給我們好幾瓶水還準備小零食給我們。

Daughter stayed here for work. Superb location right next to London Bridge Station and near the river. Plenty of places to eat and drink nearby and also in the hotel but expect everywhere to be busy. Despite its location very quiet room, very well appointed and spotlessly clean. Fantastic view of the Shard at night. Very comfy bed! Price as you'd expect for a central London location but worth it for the extra bit of luxury. Hilton lives up to its name, classy.

I really like this Hilton nice rooms, great attentive staff and great location, and the best Hilton Exec Lounge in London overlooking Tower Bridge