The best restaurants in Milton Southend-on-Sea East of England

The waiting time was very good 10-20 minutes customer service is very good n staff are very understanding and kind food was good at a right temperature and tasted sublime overall excellent in all catagories

Great espresso, chai latte and cakes, but often very busy and tables aren't cleared frequently enough.

We came here as a surprise birthday meal out for my husband. The food was amazing, the staff were so attentive and we absolutely loved the relaxed atmosphere of the restaurant. I would absolutely recommend Aurum to anyone who wants to mark a special occasion.

The food was so good and delivered on time.

1st time of ordering from here. Food arrived lovely and hot. The cod, cod roe and chips were amazing. The prices are amazing. Will definately be ordering again.

DONT GO! FLAT DRINKS...POOR SERVICE!!!

We opted for pasta and although I know what we ordered, I am not overly sure what we got ! My favourite dish normally comes with a sauce....this was just overcooked pasta. Very very disappointed. Paid and left and will never ever go back.

This little gem of a place in Southend is worth the visit if you want to get away from the hustle and bustle of the high street and simply relax in a pleasant environment. We loved the coffees, lunch and cake as much as we would anywhere in the world and the staff could not have been friendlier. I had the pleasure of meeting Patricia, who is simply amazing at keeping the place impeccable and welcoming. We will definitely be back for more of the remedy from the busy, sometimes overwhelming world outside this delightful tea shop.

I wasn’t going to write this review as I appreciate a negative review can really affect a small independent business like this, but after reading the other negative reviews it sounds like my experience wasn’t an isolated incident so the owner/manager needs to take notice. When I walked in there was a sign saying “please wait to be seated” but no one around. I waited a good 5 minutes before a young girl came to the counter and said very condescendingly “oh, just a table for one?” One of the main reasons I had decided to come here was because of a sign out the front advertising milkshakes. I asked what flavours they had but was told “no we only do them in summer.” Okay then. False advertising. I then noticed the specials board which advertised the cake of the day as white chocolate fudge cake. Thinking that sounded great I asked for that. “No we don’t have that” I was told. Okay then. More false advertising. At this point I wanted to say “you know what, I’ll just go then” but I felt awkward so asked what selection of cakes they did have. Victoria sponge, lemon drizzle, apple crumble.... what a basic selection! No carrot cake, no red velvet, and no chocolate. I decided to go for the coffee and walnut. When it came time to pay, I realised I only had about £3 in change but I had my debit card and 2 credit cards on me and clearly wasn’t trying to steal a slice of cake. I thought a slice of cake couldn’t possibly be more than £3 anyway, especially as Maxwell’s Cafe over the road does delicious cakes for £2 a slice. Wrong. £3.50 for a slice of cake. The minimum for card payments is £5, which is understandable. But my god the look the woman gave me when I asked if there’s a cash machine nearby. She made me feel like a criminal! She was so rude and made the situation unbearably awkward. I was standing there with my purse, obviously not trying to dine and dash. I even said to her “look I’ll just pay you £5 for the cake”. I felt so humiliated. I was made to feel absolutely awful from the moment I walked in until the moment I walked out. It’s such a shame as I had been thinking about coming for afternoon tea with friends here but I won’t be stepping foot in here again. Not after being treated like that.

Not great value for money , food was bland , service diabolical, really dissapiinred

Amazing, respectful and knowledgeable bar staff. Can’t fault the service of the bar staff, they are all friendly and helpful. It’s very clear they enjoy their jobs. Fantastic atmosphere aswell!

I was very disappointed with Southend. For my birthday muffin. The boss usually lets me choice my muffin. The Chinese girl who served me. Was very rude. Would not listen to me. I had to settle. For a basic one. It used to be a great store. Spoke to Lukasz Iwanow from customer service. Was not help. Just said. The boss can provide. When it suits. No compensation I had been going there for years.

For less than £20 per head, you can have a delicious 3 course meal in the restaurant. The food was served with no rushing, tables laid, staff ready to serve and get a drink from the bar if required. No hurrying for somebody else to take your place and shall definitely be returning. Extremely enjoyable.

It really is the best fish and chips I've had in years and well worth the trip from Bristol. I'll definately be returning

Awful service, rude staff and bad food. First time we ordered ice creams and donuts, wow they microwaved the donuts and not even a full scoop of ice cream. Second time we went again as my autistic little boy wanted to go again, so we thought it's OK we will get donuts and then head over there to get the ice cream/coffees etc but before we had even ordered or opened anything the rude lady came over and started telling us we could not sit there with food from elsewhere. I said can we not even sit here with suff from you and she said no not with the donuts. I mean come on, it is ridiculous, so people please please please do not spend your money with these people for less than second class service or goods.