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4.1

Based on 665 opinions finded in 2 websites

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Nº 431 in 803 in Southend-on-Sea

Nº 70 of 109 Other cuisines in Southend-on-Sea

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

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Cafe Nero is one of the best places for coffee lovers (way better than Costa). I like the subdued lighting and general decor, it makes for a relaxing comfortable environment, and the coffee is good too. I actually get a free Cafe Nero coffee every week courtesy of Octopus Energy's "OctoPlus" scheme ☕👍

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Kyorin . 2024-10-21

MORE AT Google

A nice branch, good to escape from the high street. It's comfortable enough, can be a bit busy so can take a little while to be served, but not too bad. Friendly staff. It's my go-to place when I'm visiting as it's so near the station

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John Davis . 2024-10-13

MORE AT Google

Chilled, best coffee by a distance

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kirt . 2024-09-22

MORE AT Google

Lots of room in this Cafe Nero and the usual excellent service and coffee... not to mention the lovely Carrot cake!

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Lee Hart . 2024-09-13

MORE AT Google

Slow due to queue as only 2 serving otherwise relaxed atmoshere

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Richard Rubin . 2024-09-09

MORE AT Google

Lovely coffee not as weak as some places sat in there chatting with friends can't fault this place didn't eat anything

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Frances Robertson . 2024-08-15

MORE AT Google

Vanilla oat milk latte. It hit the spot.😁

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Robert Agar-Hutton . 2024-08-13

MORE AT Google

Good coffee, served quickly and well. Decent range of food. Sufficient seating for the time off day we went in (Saturday 11am ISH). Clean.

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Tim Marshall . 2024-08-03

MORE AT Google

Good coffee as always and the raspberry croissant was very nice

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Trish Winter . 2024-07-23

MORE AT Google

Middle southend high street . Some outdoor seating available Friendly staff

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Marc Wilson . 2024-07-17

MORE AT Google

Go into Nero every Sunday morning. Unfortunately, today a member of staff who served me was very ignorant couldnt be bothered to say please or thank you, everything just seemed to much trouble. Dont think she should be working in hospitality.

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Sandra Lindsay . 2024-06-30

MORE AT Google

Great place to relax and watch the world go by

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Phil Cullender . 2024-06-28

MORE AT Google

Very pleasant, plenty of room/seating to relax.

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Ken Manning . 2024-05-31

MORE AT Google

Excellent coffee and cakes and great value in comparison to the more well known coffee shops. Our choice above the rest

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Daylight Installations Ltd . 2024-05-25

MORE AT Google

Popped in for a quick relaxing drink, always a great cup of coffee

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Andrew “Lazyllama” Woods . 2024-05-17

MORE AT Google

I've been visiting this Neros multiple times a week for the past four years since I moved to Southend. It's a lovely place to come for lunch to escape the home office for a break. They play soft background music sometimes but it all adds to the pleasant ambiance. If you've been to one Nero then you feel like you've been to them all, but I find this is my favourite just because of how friendly the staff are. Always willing to have a chat and remember your order very quickly if you go in more than once. Other than that it's pretty par for course for a coffee shop. There's plenty of options around but I'll always use it as my go-to cafe in Southend.

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Tronied Firth . 2024-05-17

MORE AT Google

A great cafe with the best coffee of all the chain shops. A real oasis in a high street that is otherwise pretty duff.

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Antony Devine . 2024-05-13

MORE AT Google

Had a delivery. I ordered two coffees and two sausage rolls. Only sent one coffee and sausage roll. Just simple carelessness.

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Derek P . 2024-04-23

MORE AT TripAdvisor

Always a favourite. Really good espresso

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Fredi G . 2024-04-17

MORE AT Google

Went in at 17:25 when it closes at 18:00. Staff didn't look impressed. Most of the tables needed clearing.

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Tara S . 2024-04-03

MORE AT Google

Caffè Nero is nice, but please can please be told to keep there brats in control screaming and screaming it's not nice it's a coffee shop, not a children's play area

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Moya Woolloff . 2024-03-27

MORE AT Google

Very friendly staff, good atmosphere. But tables need to be cleared/wiped down more often 🙂

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Deborah Marsden . 2024-03-09

MORE AT Google

Service was very slow however the coffee was of a great quality.

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Alan Maynard . 2024-02-25

MORE AT Google

Just had to custom honey oat latte's

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Ian Clements . 2024-02-23

MORE AT Google

First coffee was so hot it burned my lip and when I asked for one at regular temperature the second came the same way. Also, the attitude from the staff made me feel as if I was in the wrong yet in every other store I’ve been to, you have to ask for an extra hot coffee to get one at that temperature. In the thousand or so coffee shops I’ve visited.

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Bob Hope . 2024-02-17

MORE AT Google

Came in today with my nephew to grab a coffee, the lady with the black hair tied back, who has no sense of customer service skills, had seen that I was waiting but yet chose to serve someone else who had pushed in the queue and she had even seen that they had pushed in the queue. There’s basic decorum and basic skills when working in an establishment like this, really disappointing.

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Arusa Ahmed . 2024-02-12

MORE AT Google

Love Nero but not today in Southend. Cluttered and filthy tables which were very slow to be cleared and cleaned. Not be rushing back.

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Sarah McDowall . 2024-02-04

MORE AT Google

Stood for over 10 mins at the counter was ignored by both staff members, not sure how long the lady in front of me was waiting but the staff were cleaning an empty coffee shop as there was only 2 customers seated. That person serving Ignored the fact I was stood for a while made 1 latte and that seemed to her over 5 mins to do, definitely not busy at all and no reason to ignore paying customers! Customer service is non existent and not the first time it’s happened here. Much better coffee and ALOT better service elsewhere!

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Paul Walters . 2024-01-26

MORE AT Google

I go cafe nero a lot since boycotting costa and others really love there tea coffee cakes

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Samina sophiah . 2024-01-23

MORE AT Google

Great coffee shop to meet friends and enjoy a coffee and a pastry.

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Gina Upton (Ginag) . 2024-01-23

MORE AT Google

Use regularly, great flat white.

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Tony Power . 2024-01-18

MORE AT Google

Popped in for the first time today. Only 2 staff working but they didn't stop. Needs more staff because there were a few tables that needed clearing. Food was tasty, and coffee was lovely. The place definitely needs a refurb and a deep clean. Toilets were locked so I had to queue up to get a code for the lock. Why are they locked? It's just silly!

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Nick . 2024-01-14

MORE AT Google

Great coffee as always. Staff are friendly. However the decor is looking a little tired and needs a bit of tidying up. Other than that all good.

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Richard Fisher . 2024-01-14

MORE AT Google

The coffee and cake were very good. The staff were friendly. The toilets could do with some modernisation, but at least they had some. We will go back. It was very pleasant.

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Judith Hope . 2024-01-03

MORE AT Google

Take out coffee, delicious. Good barrista

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Pearl Erlich . 2024-01-01

MORE AT Google

A small cosy branch with original features remaining from the old Midland bank which formerly occupied the building. Indoor and outdoor seating. Right on the high street.

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Sara Pass . 2023-11-30

MORE AT Google

It's a bit scruffy but I love the atmosphere and the best coffee on the high Street easily!

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G “Steely” Steel . 2023-11-19

MORE AT Google

Tables left uncleared for ages! Not enough staff! X

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Debra Forrest . 2023-11-04

MORE AT Google

Had the Christmas latte edition drink it was very good .

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Malcolm Woodhouse . 2023-11-02

MORE AT Google

Always helpful. Customer toilet's aren't for the faint hearted.

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Claire virgo . 2023-10-16

MORE AT Google

One of the best coffee shops in the high street. The staff are friendly, good service.

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Claire Louise Heffron . 2023-09-27

MORE AT Google

Coffe great sour faced staff no good.

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dmf daz . 2023-09-11

MORE AT Google

Comfortable place with ample seating for many people

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Andy Clarke . 2023-09-05

MORE AT Google

Didn't have food just coffee . Not impressed with cleanliness.

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Jacqueline Gage . 2023-08-10

MORE AT Google

Visited today (10/8/23) and the staff were super friendly, helpful and delivered a fantastic service. Special thanks to the member of staff who gave my dog a bowl of water which he lapped up. My dog would also like to rate this nero branch as 5 star.

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michael e . 2023-08-10

MORE AT Google

Great coffee but needed a refurb for years!

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Julia Barrett . 2023-07-25

MORE AT Google

Luv going here. Good place with nice atmosphere to catch up with friends and family. Recommended

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cazzy cat . 2023-07-22

MORE AT Google

Best coffee shop Southend. Josh is a great barista and knows how to make a good coffee!

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Simon Matin . 2023-06-27

MORE AT Google

Spacious cafe, usual high quality offering

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Peter Waine . 2023-06-25

MORE AT Google

Lovely coffee. Friendly service. Toilet facilities leave a lot to be desired.

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Lydia Alper . 2023-06-18

MORE AT Google

Good for what I wanted which was an Expresso Freddo like Expresso on ice. Service friendly too.

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Brian Butterworth . 2023-05-17

MORE AT Google

Could do with a damn good clean throughout.

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Tom Henderson . 2023-04-24

MORE AT Google

Delicious hot chocolate and carrot cake

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Peter Potter . 2023-04-06

MORE AT Google

It's ok, average coffee shop. A little cramp, but I'm in a wheelchair and was able to go to toilet and get a seat.

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Kristie Marshall . 2023-03-27

MORE AT Google

Place seems tired and worn, pipes above coffee station really need a clean and every week we are given take out cups because they don't have any china ones left

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John Macmahon . 2023-03-18

MORE AT Google

I prefer the coffee in Café Nero, I find it's more Italian than the other coffee shop chains plus they do the locher wafers, yummy 👍👍👍

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Paul Medhurst . 2023-03-18

MORE AT Google

We just went in for a quick coffee, nice and peaceful, and we got ourselves a quiet spot in the corner

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Karen Mitchell . 2023-03-12

MORE AT Google

Every time I go in, I get a hot chocolate and each time I receive amazing customer service and a perfect hot chocolate. Would definitely recommend even if you only try it once.

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Theresa Uphill . 2023-02-10

MORE AT Google

Cafe Nero Southend been shopping went to have my favourite chia latte tea which is delicious I have never eaten in Neros and never will I had to use the toilet on this occasion 1st I had to get a code to use it And had to go to the food counter to get it One toilet for both male/female one disabled toilet which was locked that was appalling I have never seen a toilet is such a awful state I was scared to touch anything in it I went to the counter to complain and was offered another drink as a freebie which I declined The two staff that were serving told me they had the responsibility of cleaning this toilet either at the beginning or the end of their shifts It’s unacceptable that Neros expect their staff who handles food to clean the toilets They should have cleaners to do that Yes I will probably go again to have my chia tea what I will never do is eat in there or use the toilets ever again Shame on Neros for expecting the catering staff to clean the toilets

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Lillydel . 2023-02-05

MORE AT TripAdvisor

Good coffee, oat available, nice cheesecake.

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Trish Winter . 2023-02-05

MORE AT Google

Very friendly staff & drinks were great as always

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Paul Bailey . 2023-01-03

MORE AT Google

Good place to have a coffee, friendly members of staff but the only problem is that they have a fruit fly infestation. Fruit flies are all over the coffee shop. And they land on your coffee. So they need to do a proper clean and get rid of them. I can't imagine what is happening behind the counter with all the milk and food. Also fridge for yogurt and juices really need a proper clean. Full of dust and food crumbs maybe that's why they have fruit flies all over. Spider Web all over around. Good prices and you can pay with cash.

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Stylianos Prodromou . 2022-12-13

MORE AT Google

The coffee here is really nice, I would recommend getting their special bean.

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Thomas white . 2022-12-10

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Place is forever closing early at random times!

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Sean Graham . 2022-12-04

MORE AT Google

My favourite coffee shop. Best coffee.

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Sally Dunford . 2022-11-27

MORE AT Google

Nice coffee but shop tatty and dirty could do with a good clean and tidy staff polite

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peter knibb . 2022-11-20

MORE AT Google

Lovely place to meet friends and chat. Good selection of samdwiches etc. Friendly, smilimg staff :-)

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Alan Stevenson . 2022-11-18

MORE AT Google

Quick (lovely) coffee stop. Excellent.

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Mark R . 2022-11-13

MORE AT Google

Slow service and quite expensive.

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David Roberts . 2022-11-12

MORE AT Google

Gorgeous coffee and delicious cakes. Staff friendly and helpful

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fiona macdonald . 2022-11-09

MORE AT Google

Love the place,good variety of food n drinks, comfy seating, nice atmosphere and friendly welcoming staff

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Dianne Hanley . 2022-11-08

MORE AT Google

Staff freindly and drinks are nice. Their ham and cheese toasties are Amazing!

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Thomas Wilding . 2022-11-06

MORE AT Google

Coffee and brownie were delicious

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Chloe Kennard . 2022-11-04

MORE AT Google

Love Cafe Nero but this is one of the best I have been to. Flat white absolutely delicious and well made. Also nice to see that when the Barista was not busy he was wiping down taBles. Wish other Cafe Nero’s were are good as this one.

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Hilary Millroy . 2022-11-04

MORE AT Google

I visited and stayed for 45 mins. My table and other tables were piled with used crockery, and in all this time no one came to clear or wipe the tables. I noticed one member of staff, a trainee, working very hard, while another seemed to be standing around - very odd?

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Chris Collins . 2022-10-11

MORE AT Google

Excellent drinks, including the new luxury Mocha. Lovely cakes as well and excellent service. Lovely place and very relaxed

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Neil Lowe . 2022-09-23

MORE AT Google

Bit slow but good coffee at caramel square

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Paul Gilson . 2022-09-21

MORE AT Google

Love Nero's had lovely BLT sandwiches and nice capochino and the cheese bacon toasties were lovely according to my husband xx

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Jan . 2022-09-07

MORE AT Google

Lovely Nero in a very interesting building.

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John Tanner . 2022-09-06

MORE AT Google

Very nice cuppa and cake. Usually a favourite precovid. But I haven't been in there much recently. Seems unloved now, the place felt a bit dirty. The staff are very pleasant but they could smile a little. I felt like despite being helpful, that my order was a slight hassel. I might pop in again. But find other coffee shops cleaner and have a happier vibe.

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Amanda Wells . 2022-09-06

MORE AT Google

Lovely lady was greeted and served quick. Happy with this Nero. It’s very spacious and clean inside.

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Sarah N . 2022-09-06

MORE AT Google

Always good here, eventually a bit of a makeover perhaps?

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Derek Hills (Delboy) . 2022-08-28

MORE AT Google

Well priced drinks. Staff are friendly, customer service jobs are hard work and have heard a few customers be rude for no real reason. ☕.

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Chris . 2022-08-17

MORE AT Google

Always use this store whilst in southend Friendly staff. Glad too see the toilets where having a make over as they was rather grim

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Nicola Argent . 2022-08-03

MORE AT Google

This is my favourite place in Southend its relaxing atmosphere and great food and drink make it my go to place in Southend

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Andy Eva . 2022-08-03

MORE AT Google

Drinks are good however sadly, on both occasions I’ve visited (which were months apart) I have found the staff to be quite dismissive and a tad rude. Cleaning could be done a bit faster as well :( , I hope to see decent improvement in the future:)

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Poppy Morrissey . 2022-07-22

MORE AT Google

I love this branch. Because of the high ceilings it always feels cool even on the hottest days. The chairs could do with a little updating as they are looking tired but they're still comfy. Normally classical music playing too which is lovely

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Stephanie Dalby . 2022-07-14

MORE AT Google

My girlfriends and I always meet up here for a coffee or a fruit boost smoothie... it's chilled and the staff are great!

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Anna M Heim . 2022-07-10

MORE AT Google

Expensive as usual but decent enough coffee and food.

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Rob Simmonds . 2022-07-09

MORE AT Google

We came in for a cortado to take away. They had run out of decaffeinated coffee unfortunately so we made do with regular. As usual from this chain the coffee was very good.

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sheepygold . 2022-06-24

MORE AT TripAdvisor

Wonderful service from Annette. Always remembers my regular drink, friendly and convinced me to download the app.

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The Pinnacle . 2022-06-23

MORE AT Google

Nice enough coffee but music is so loud you have to shout to people next to you.

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Lorraine Cano . 2022-06-23

MORE AT Google

The staff were nice, the drinks are on the dearer side, compared to their other highstreet competitors... the toilet was not very nice.

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Chloe Simpson . 2022-06-22

MORE AT Google

Nice coffee, friendly staff, but the floor, tables and chairs could do with a good clean or replacement.

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Robert Avery . 2022-06-04

MORE AT Google

Very large a airy interior, with the usual comfortable chairs to chose from. Staff were friendly. Coffee, as always, is of good quality. Caffe Nero, have always been my favourite of the chain coffee shops.

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Nick Wolfe . 2022-05-29

MORE AT Google

Nice place to relax for lunch during university hours, however, the food and drinks though nice are rather overpriced. Just do not for the life of you order tea, it was the most milky flavourless lukewarm tea I have ever had in my 21years on Earth.

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H.G Down . 2022-05-08

MORE AT Google

Smack bang in middle of town, comfy seats, nice staff

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Stephen O'Connell . 2022-05-05

MORE AT Google

Good coffee ☕ n hot chocolate 🍫

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Den . 2022-04-26

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Quirky dog friendly good hot chocolate

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Gary Clark . 2022-04-25

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Lovely coffee and staff! Sometimes, the loos can be messy, as people use them as public loos, even with key control.

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Mariya Trifonova . 2022-04-22

MORE AT Google

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