GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.1

Based on 663 opinions finded in 2 websites

site_photo4

Nº 431 in 803 in Southend-on-Sea

Nº 70 of 109 Other cuisines in Southend-on-Sea

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

comment_iconOpinions

Cafe Nero is one of the best places for coffee lovers (way better than Costa). I like the subdued lighting and general decor, it makes for a relaxing comfortable environment, and the coffee is good too. I actually get a free Cafe Nero coffee every week courtesy of Octopus Energy's "OctoPlus" scheme ☕👍

site_logo

Kyorin . 2024-10-21

MORE AT Google

A nice branch, good to escape from the high street. It's comfortable enough, can be a bit busy so can take a little while to be served, but not too bad. Friendly staff. It's my go-to place when I'm visiting as it's so near the station

site_logo

John Davis . 2024-10-13

MORE AT Google

Chilled, best coffee by a distance

site_logo

kirt . 2024-09-22

MORE AT Google

Lots of room in this Cafe Nero and the usual excellent service and coffee... not to mention the lovely Carrot cake!

site_logo

Lee Hart . 2024-09-13

MORE AT Google

Slow due to queue as only 2 serving otherwise relaxed atmoshere

site_logo

Richard Rubin . 2024-09-09

MORE AT Google

Lovely coffee not as weak as some places sat in there chatting with friends can't fault this place didn't eat anything

site_logo

Frances Robertson . 2024-08-15

MORE AT Google

Vanilla oat milk latte. It hit the spot.😁

site_logo

Robert Agar-Hutton . 2024-08-13

MORE AT Google

Good coffee, served quickly and well. Decent range of food. Sufficient seating for the time off day we went in (Saturday 11am ISH). Clean.

site_logo

Tim Marshall . 2024-08-03

MORE AT Google

Good coffee as always and the raspberry croissant was very nice

site_logo

Trish Winter . 2024-07-23

MORE AT Google

Middle southend high street . Some outdoor seating available Friendly staff

site_logo

Marc Wilson . 2024-07-17

MORE AT Google

Go into Nero every Sunday morning. Unfortunately, today a member of staff who served me was very ignorant couldnt be bothered to say please or thank you, everything just seemed to much trouble. Dont think she should be working in hospitality.

site_logo

Sandra Lindsay . 2024-06-30

MORE AT Google

Great place to relax and watch the world go by

site_logo

Phil Cullender . 2024-06-28

MORE AT Google

Very pleasant, plenty of room/seating to relax.

site_logo

Ken Manning . 2024-05-31

MORE AT Google

Excellent coffee and cakes and great value in comparison to the more well known coffee shops. Our choice above the rest

site_logo

Daylight Installations Ltd . 2024-05-25

MORE AT Google

Popped in for a quick relaxing drink, always a great cup of coffee

site_logo

Andrew “Lazyllama” Woods . 2024-05-17

MORE AT Google

I've been visiting this Neros multiple times a week for the past four years since I moved to Southend. It's a lovely place to come for lunch to escape the home office for a break. They play soft background music sometimes but it all adds to the pleasant ambiance. If you've been to one Nero then you feel like you've been to them all, but I find this is my favourite just because of how friendly the staff are. Always willing to have a chat and remember your order very quickly if you go in more than once. Other than that it's pretty par for course for a coffee shop. There's plenty of options around but I'll always use it as my go-to cafe in Southend.

site_logo

Tronied Firth . 2024-05-17

MORE AT Google

A great cafe with the best coffee of all the chain shops. A real oasis in a high street that is otherwise pretty duff.

site_logo

Antony Devine . 2024-05-13

MORE AT Google

Had a delivery. I ordered two coffees and two sausage rolls. Only sent one coffee and sausage roll. Just simple carelessness.

site_logo

Derek P . 2024-04-23

MORE AT TripAdvisor

Always a favourite. Really good espresso

site_logo

Fredi G . 2024-04-17

MORE AT Google

Went in at 17:25 when it closes at 18:00. Staff didn't look impressed. Most of the tables needed clearing.

site_logo

Tara S . 2024-04-03

MORE AT Google

Caffè Nero is nice, but please can please be told to keep there brats in control screaming and screaming it's not nice it's a coffee shop, not a children's play area

site_logo

Moya Woolloff . 2024-03-27

MORE AT Google

Very friendly staff, good atmosphere. But tables need to be cleared/wiped down more often 🙂

site_logo

Deborah Marsden . 2024-03-09

MORE AT Google

Service was very slow however the coffee was of a great quality.

site_logo

Alan Maynard . 2024-02-25

MORE AT Google

Just had to custom honey oat latte's

site_logo

Ian Clements . 2024-02-23

MORE AT Google

First coffee was so hot it burned my lip and when I asked for one at regular temperature the second came the same way. Also, the attitude from the staff made me feel as if I was in the wrong yet in every other store I’ve been to, you have to ask for an extra hot coffee to get one at that temperature. In the thousand or so coffee shops I’ve visited.

site_logo

Bob Hope . 2024-02-17

MORE AT Google

Came in today with my nephew to grab a coffee, the lady with the black hair tied back, who has no sense of customer service skills, had seen that I was waiting but yet chose to serve someone else who had pushed in the queue and she had even seen that they had pushed in the queue. There’s basic decorum and basic skills when working in an establishment like this, really disappointing.

site_logo

Arusa Ahmed . 2024-02-12

MORE AT Google

Love Nero but not today in Southend. Cluttered and filthy tables which were very slow to be cleared and cleaned. Not be rushing back.

site_logo

Sarah McDowall . 2024-02-04

MORE AT Google

Stood for over 10 mins at the counter was ignored by both staff members, not sure how long the lady in front of me was waiting but the staff were cleaning an empty coffee shop as there was only 2 customers seated. That person serving Ignored the fact I was stood for a while made 1 latte and that seemed to her over 5 mins to do, definitely not busy at all and no reason to ignore paying customers! Customer service is non existent and not the first time it’s happened here. Much better coffee and ALOT better service elsewhere!

site_logo

Paul Walters . 2024-01-26

MORE AT Google

I go cafe nero a lot since boycotting costa and others really love there tea coffee cakes

site_logo

Samina sophiah . 2024-01-23

MORE AT Google

Great coffee shop to meet friends and enjoy a coffee and a pastry.

site_logo

Gina Upton (Ginag) . 2024-01-23

MORE AT Google

Use regularly, great flat white.

site_logo

Tony Power . 2024-01-18

MORE AT Google

Popped in for the first time today. Only 2 staff working but they didn't stop. Needs more staff because there were a few tables that needed clearing. Food was tasty, and coffee was lovely. The place definitely needs a refurb and a deep clean. Toilets were locked so I had to queue up to get a code for the lock. Why are they locked? It's just silly!

site_logo

Nick . 2024-01-14

MORE AT Google

Great coffee as always. Staff are friendly. However the decor is looking a little tired and needs a bit of tidying up. Other than that all good.

site_logo

Richard Fisher . 2024-01-14

MORE AT Google

The coffee and cake were very good. The staff were friendly. The toilets could do with some modernisation, but at least they had some. We will go back. It was very pleasant.

site_logo

Judith Hope . 2024-01-03

MORE AT Google

Take out coffee, delicious. Good barrista

site_logo

Pearl Erlich . 2024-01-01

MORE AT Google

A small cosy branch with original features remaining from the old Midland bank which formerly occupied the building. Indoor and outdoor seating. Right on the high street.

site_logo

Sara Pass . 2023-11-30

MORE AT Google

It's a bit scruffy but I love the atmosphere and the best coffee on the high Street easily!

site_logo

G “Steely” Steel . 2023-11-19

MORE AT Google

Tables left uncleared for ages! Not enough staff! X

site_logo

Debra Forrest . 2023-11-04

MORE AT Google

Had the Christmas latte edition drink it was very good .

site_logo

Malcolm Woodhouse . 2023-11-02

MORE AT Google

Always helpful. Customer toilet's aren't for the faint hearted.

site_logo

Claire virgo . 2023-10-16

MORE AT Google

One of the best coffee shops in the high street. The staff are friendly, good service.

site_logo

Claire Louise Heffron . 2023-09-27

MORE AT Google

Coffe great sour faced staff no good.

site_logo

dmf daz . 2023-09-11

MORE AT Google

Comfortable place with ample seating for many people

site_logo

Andy Clarke . 2023-09-05

MORE AT Google

Didn't have food just coffee . Not impressed with cleanliness.

site_logo

Jacqueline Gage . 2023-08-10

MORE AT Google

Visited today (10/8/23) and the staff were super friendly, helpful and delivered a fantastic service. Special thanks to the member of staff who gave my dog a bowl of water which he lapped up. My dog would also like to rate this nero branch as 5 star.

site_logo

michael e . 2023-08-10

MORE AT Google

Great coffee but needed a refurb for years!

site_logo

Julia Barrett . 2023-07-25

MORE AT Google

Luv going here. Good place with nice atmosphere to catch up with friends and family. Recommended

site_logo

cazzy cat . 2023-07-22

MORE AT Google

Best coffee shop Southend. Josh is a great barista and knows how to make a good coffee!

site_logo

Simon Matin . 2023-06-27

MORE AT Google

Spacious cafe, usual high quality offering

site_logo

Peter Waine . 2023-06-25

MORE AT Google

Lovely coffee. Friendly service. Toilet facilities leave a lot to be desired.

site_logo

Lydia Alper . 2023-06-18

MORE AT Google

Good for what I wanted which was an Expresso Freddo like Expresso on ice. Service friendly too.

site_logo

Brian Butterworth . 2023-05-17

MORE AT Google

Could do with a damn good clean throughout.

site_logo

Tom Henderson . 2023-04-24

MORE AT Google

Delicious hot chocolate and carrot cake

site_logo

Peter Potter . 2023-04-06

MORE AT Google

It's ok, average coffee shop. A little cramp, but I'm in a wheelchair and was able to go to toilet and get a seat.

site_logo

Kristie Marshall . 2023-03-27

MORE AT Google

Place seems tired and worn, pipes above coffee station really need a clean and every week we are given take out cups because they don't have any china ones left

site_logo

John Macmahon . 2023-03-18

MORE AT Google

I prefer the coffee in Café Nero, I find it's more Italian than the other coffee shop chains plus they do the locher wafers, yummy 👍👍👍

site_logo

Paul Medhurst . 2023-03-18

MORE AT Google

We just went in for a quick coffee, nice and peaceful, and we got ourselves a quiet spot in the corner

site_logo

Karen Mitchell . 2023-03-12

MORE AT Google

Every time I go in, I get a hot chocolate and each time I receive amazing customer service and a perfect hot chocolate. Would definitely recommend even if you only try it once.

site_logo

Theresa Uphill . 2023-02-10

MORE AT Google

Cafe Nero Southend been shopping went to have my favourite chia latte tea which is delicious I have never eaten in Neros and never will I had to use the toilet on this occasion 1st I had to get a code to use it And had to go to the food counter to get it One toilet for both male/female one disabled toilet which was locked that was appalling I have never seen a toilet is such a awful state I was scared to touch anything in it I went to the counter to complain and was offered another drink as a freebie which I declined The two staff that were serving told me they had the responsibility of cleaning this toilet either at the beginning or the end of their shifts It’s unacceptable that Neros expect their staff who handles food to clean the toilets They should have cleaners to do that Yes I will probably go again to have my chia tea what I will never do is eat in there or use the toilets ever again Shame on Neros for expecting the catering staff to clean the toilets

site_logo

Lillydel . 2023-02-05

MORE AT TripAdvisor

Good coffee, oat available, nice cheesecake.

site_logo

Trish Winter . 2023-02-05

MORE AT Google

Very friendly staff & drinks were great as always

site_logo

Paul Bailey . 2023-01-03

MORE AT Google

Good place to have a coffee, friendly members of staff but the only problem is that they have a fruit fly infestation. Fruit flies are all over the coffee shop. And they land on your coffee. So they need to do a proper clean and get rid of them. I can't imagine what is happening behind the counter with all the milk and food. Also fridge for yogurt and juices really need a proper clean. Full of dust and food crumbs maybe that's why they have fruit flies all over. Spider Web all over around. Good prices and you can pay with cash.

site_logo

Stylianos Prodromou . 2022-12-13

MORE AT Google

The coffee here is really nice, I would recommend getting their special bean.

site_logo

Thomas white . 2022-12-10

MORE AT Google

Place is forever closing early at random times!

site_logo

Sean Graham . 2022-12-04

MORE AT Google

My favourite coffee shop. Best coffee.

site_logo

Sally Dunford . 2022-11-27

MORE AT Google

Nice coffee but shop tatty and dirty could do with a good clean and tidy staff polite

site_logo

peter knibb . 2022-11-20

MORE AT Google

Lovely place to meet friends and chat. Good selection of samdwiches etc. Friendly, smilimg staff :-)

site_logo

Alan Stevenson . 2022-11-18

MORE AT Google

Quick (lovely) coffee stop. Excellent.

site_logo

Mark R . 2022-11-13

MORE AT Google

Slow service and quite expensive.

site_logo

David Roberts . 2022-11-12

MORE AT Google

Gorgeous coffee and delicious cakes. Staff friendly and helpful

site_logo

fiona macdonald . 2022-11-09

MORE AT Google

Love the place,good variety of food n drinks, comfy seating, nice atmosphere and friendly welcoming staff

site_logo

Dianne Hanley . 2022-11-08

MORE AT Google

Staff freindly and drinks are nice. Their ham and cheese toasties are Amazing!

site_logo

Thomas Wilding . 2022-11-06

MORE AT Google

Coffee and brownie were delicious

site_logo

Chloe Kennard . 2022-11-04

MORE AT Google

Love Cafe Nero but this is one of the best I have been to. Flat white absolutely delicious and well made. Also nice to see that when the Barista was not busy he was wiping down taBles. Wish other Cafe Nero’s were are good as this one.

site_logo

Hilary Millroy . 2022-11-04

MORE AT Google

I visited and stayed for 45 mins. My table and other tables were piled with used crockery, and in all this time no one came to clear or wipe the tables. I noticed one member of staff, a trainee, working very hard, while another seemed to be standing around - very odd?

site_logo

Chris Collins . 2022-10-11

MORE AT Google

Excellent drinks, including the new luxury Mocha. Lovely cakes as well and excellent service. Lovely place and very relaxed

site_logo

Neil Lowe . 2022-09-23

MORE AT Google

Bit slow but good coffee at caramel square

site_logo

Paul Gilson . 2022-09-21

MORE AT Google

Love Nero's had lovely BLT sandwiches and nice capochino and the cheese bacon toasties were lovely according to my husband xx

site_logo

Jan . 2022-09-07

MORE AT Google

Lovely Nero in a very interesting building.

site_logo

John Tanner . 2022-09-06

MORE AT Google

Very nice cuppa and cake. Usually a favourite precovid. But I haven't been in there much recently. Seems unloved now, the place felt a bit dirty. The staff are very pleasant but they could smile a little. I felt like despite being helpful, that my order was a slight hassel. I might pop in again. But find other coffee shops cleaner and have a happier vibe.

site_logo

Amanda Wells . 2022-09-06

MORE AT Google

Lovely lady was greeted and served quick. Happy with this Nero. It’s very spacious and clean inside.

site_logo

Sarah N . 2022-09-06

MORE AT Google

Always good here, eventually a bit of a makeover perhaps?

site_logo

Derek Hills (Delboy) . 2022-08-28

MORE AT Google

Well priced drinks. Staff are friendly, customer service jobs are hard work and have heard a few customers be rude for no real reason. ☕.

site_logo

Chris . 2022-08-17

MORE AT Google

Always use this store whilst in southend Friendly staff. Glad too see the toilets where having a make over as they was rather grim

site_logo

Nicola Argent . 2022-08-03

MORE AT Google

This is my favourite place in Southend its relaxing atmosphere and great food and drink make it my go to place in Southend

site_logo

Andy Eva . 2022-08-03

MORE AT Google

Drinks are good however sadly, on both occasions I’ve visited (which were months apart) I have found the staff to be quite dismissive and a tad rude. Cleaning could be done a bit faster as well :( , I hope to see decent improvement in the future:)

site_logo

Poppy Morrissey . 2022-07-22

MORE AT Google

I love this branch. Because of the high ceilings it always feels cool even on the hottest days. The chairs could do with a little updating as they are looking tired but they're still comfy. Normally classical music playing too which is lovely

site_logo

Stephanie Dalby . 2022-07-14

MORE AT Google

My girlfriends and I always meet up here for a coffee or a fruit boost smoothie... it's chilled and the staff are great!

site_logo

Anna M Heim . 2022-07-10

MORE AT Google

Expensive as usual but decent enough coffee and food.

site_logo

Rob Simmonds . 2022-07-09

MORE AT Google

We came in for a cortado to take away. They had run out of decaffeinated coffee unfortunately so we made do with regular. As usual from this chain the coffee was very good.

site_logo

sheepygold . 2022-06-24

MORE AT TripAdvisor

Wonderful service from Annette. Always remembers my regular drink, friendly and convinced me to download the app.

site_logo

The Pinnacle . 2022-06-23

MORE AT Google

Nice enough coffee but music is so loud you have to shout to people next to you.

site_logo

Lorraine Cano . 2022-06-23

MORE AT Google

The staff were nice, the drinks are on the dearer side, compared to their other highstreet competitors... the toilet was not very nice.

site_logo

Chloe Simpson . 2022-06-22

MORE AT Google

Nice coffee, friendly staff, but the floor, tables and chairs could do with a good clean or replacement.

site_logo

Robert Avery . 2022-06-04

MORE AT Google

Very large a airy interior, with the usual comfortable chairs to chose from. Staff were friendly. Coffee, as always, is of good quality. Caffe Nero, have always been my favourite of the chain coffee shops.

site_logo

Nick Wolfe . 2022-05-29

MORE AT Google

Nice place to relax for lunch during university hours, however, the food and drinks though nice are rather overpriced. Just do not for the life of you order tea, it was the most milky flavourless lukewarm tea I have ever had in my 21years on Earth.

site_logo

H.G Down . 2022-05-08

MORE AT Google

Smack bang in middle of town, comfy seats, nice staff

site_logo

Stephen O'Connell . 2022-05-05

MORE AT Google

Good coffee ☕ n hot chocolate 🍫

site_logo

Den . 2022-04-26

MORE AT Google

Quirky dog friendly good hot chocolate

site_logo

Gary Clark . 2022-04-25

MORE AT Google

Lovely coffee and staff! Sometimes, the loos can be messy, as people use them as public loos, even with key control.

site_logo

Mariya Trifonova . 2022-04-22

MORE AT Google

Similary restaurants in East of England

restaurant_img
4.1

1275 Opinions

location-iconBelfairs Golf Club Eastwood Road North
Other cuisines
outdoor_seating_215838takeaway_215838delivery_215838

Quite overpriced but lovely atmosphere and service

restaurant_img
4.0

6787 Opinions

location-icon27 High Street
Other cuisines
outdoor_seating_159528takeaway_159528delivery_159528

Lovely meal in this local pub on the estuary. Stunning views and a welcoming atmosphere. Great food, friendly excellent service - would highly recommend.

restaurant_img
4.0

2023 Opinions

location-iconArtillary Avenue
Other cuisines
outdoor_seating_159423takeaway_159423delivery_159423

We spent a very nice time recently celebrating my brothers and sister in laws renewal of vows reception and had a buffet lunch, we needed vegan and gluten free as well as normal food and was not disappointed as food and staff were extremely helpful, we left decorations to the staff who also did not disappoint so all in all a very satisfying and enjoyable time was had by all Thank you

restaurant_img
4.0

410 Opinions

location-icon7 Clifton Terrace
Other cuisines
outdoor_seating_208241takeaway_208241delivery_208241

Great food and service. Beetroot Panna Cotta was a great starter - light but depth of flavour. Halibut perfectly cooked. Steak cooked as ordered and fabulous chips! Menu was excellent with great choices - good choice and reasonably priced wine menu Attentive service and good value for money. The restaurant looks superb and is well located.

restaurant_img
4.2

703 Opinions

location-iconGrand View Apartments 136 Broadway
Other cuisines
outdoor_seating_196045takeaway_196045delivery_196045

Lunch special £10 double burger and rosemary fries. Really tasty will be back