The food and service was awful me and my other half had gone in for anniversary meal, we had the nachos to share as a starter and the steak for main. The nachos were ‘okay’ they were cold with a spoonful of salsa and a massive side of sour cream and basically no cheese. The steak was cold basically raw and had fat running through it all, and was completely unseasoned, in total for both sets of food we waited for 1hr 25minutes! We came to the restaurant with a reservation for food and drink and then got told , once we waited (what felt like) 10 minutes to even be spoken to by someone, that there were no seats in the restaurant area and asked if we were okay to sit at the bar or the garden (which was fine, but a tad annoying as we had booked in advance for the restaurant ) we then waited another 5 minutes to be given menus while still standing waiting to be seated. Customer service had no standard and yes you could see they were short staffed but that doesn’t excuse the way we were treated and spoken to and the standard of food that had been given.
Unit 12, Park, Jarman square, Jarman Way, Hemel Hempstead HP2 4JS, United Kingdom, England
Our visit was pleasant. Our only critique would be that the spaghetti carbonara al forno dish was very oily. Our starters and deserts were great though.
26 Market Square, Hemel Hempstead, HP1 1ER, United Kingdom, England
Atmosphere is N/A as we ordered through the phone.
Price and Delivery went well and exceptional until we came to eat,
Everything in the order went great, however when it comes to the so called "BBQ Chicken wings", its not BBQ chicken wings, it's more of Chinese chillis mixed into the BBQ, it burned both my and boyfriends taste buds with this expired taste.
I wouldn't be ordering the wings again.
Admittedly this wasn’t our first choice but finding a long queue and no tables in M&S we thought we should support this place as it only opened recently.
What a mistake that was.
The staff were pleasant and friendly although neither waitress was capable of serving up a cup of tea without spilling it. And at £2.60 for a small cup with a big standard Earl Grey teabag, every little drop counts!
The standard tea was delivered with the milk already in the cup and the teabag floating around in it and was therefore terribly weak.
And the food was a ridiculous price for the quality. One of us had a sausage sandwich which was decent value but it ended there.
A soggy, tasteless jacket potato was serviced in a bowl that made it hard to eat and was topped with tiny rubbery prawns in the most tasteless mayonnaise I’ve ever encountered. For the princely sum of £9.90!
A small amount of undressed salad and coleslaw in the same insipid mayonnaise did nothing to lift it and the whole experience was one of tasteless slop. I paid a similar price at the weekend for an absolutely top notch full English down at Apsley marina - just no comparison. And M&S do a much better priced baked potato with tasty coleslaw and a pot of tea. An equally tasteless Bakewell tart and coffee round off the meal and the bill came just short of £30!!
Nothing would induce me to return. There are far better cafés within minutes of this place.