Romino's (Hemel Hempstead) in Dacorum

we have place the order, what did not arrive in time. we have called them and they said will be with us in few minutes after half an hour we still didn't receive our meals and they didn't pick up the phone any more. very poor and unreliable service. finally we found our food was damped front of our door, cold and don't know how long was lying there. simple disgusting.

Horrible owner shouted at my dog, very rude

Lovely Pizzas!! Only criticism is, the sauce that comes in the box, always melted and 9 times out of 10 have leaked in the box. All good apart from that, thanks

Awful customer service. Tried to call up and ask if their food was halal, was told "some of it is", then when asked what is and what isn't I was told "mate it's a long list check our website". Website doesn't state anything about whether it's halal or not. Good way to treat a customer 👍

We ordered 16 pizzas and £100 worth of sides for a large party! They were amazing from start to finish. Placing the order was easy and the delivery and taste of the pizza was amazing! They arrived lovely and hot. I had many guests comment how lovely the pizza was. We already use Rominos when ordering at home and this is the second time we’ve used them for an event. Thank you so much guy!

Yesterday and today I enjoyed their pizza, hot wings tasted lovely and their cheese bites and they was very polite over the phone and very polite when delivered and reasonable prices.

This place has gone downhill won't be ordering again, 1hr and half to have a cold pizza delivered without the starter waste of £25 not even nice as it used to be, could have got bigger pizza from farmhouse cheaper

I ordered on just eat, the pizza I ordered had chilli 🌶 😋 I just wanted them on half the pizza, my kids don't like chilli like me, though I left a message for the chef but wasn't sure if he would read it,cut to the chase I requested by phone, the caller on the otherside was polite and and very good I explained to him, when the pizza arrived it was hot 🔥 and spicy as I asked for. Overall I like to say thanku 😊 and also ur driver who was very polite and friendly. Thanku for delivering with good service thanku to the chef, may god bless u all with good health and prosperity ameen.

Disgusting food got sick after eating there wouldn’t recommend it to nobody

Food is normally very good but they just decide when they don't want to work and cancel your orders with no explanation.

Great food great service no atmosphere as its a takeaway only

Ordered two pizzas from here, hardly any toppings, tasteless and cold. Took an hour and half to deliver and when I called to ask how long the guy hung up on me. Horrendous pizza and customer service

There was an error with my order so I called the shop to let them know there was a mistake. The guy on the end of the phone was patronising and rude. He was condescending and told me to “cHeCk My EmAiL CaReFuLLy.” I tried to explain and then he spoke over me so I matched his energy and he hung up on me. Guess what. I did check and you didn’t give me what I ordered! Uber also agreed and have given me a refund. As soon as I came on here and read the reviews I binned the food. Wouldn’t eat this s if you paid me. Obviously dirty with awful customer service. Don’t risk it. AVOID!!!!

Was eating a chicken wing the texture was weird looked at it and and it was pink and red inside not and cooked properly the pizza wasn’t great either

Ordered food last night, 1 Romino’s special and 1 pepperoni. My partner has not been able to leave the bed due to excessive vomiting. I have called the restaurant and spoke to the manager which he was very rude and swiftly stated there will be no refund or compensation for lose of earnings. Pizza was standard but the hygiene was clearing bad. I will be pursuing this further as I have seen many people have had the same problem on recent reviews.

I have always found there pizzas superpe. And the staff very helpful and friendly

The on the telephone was so rude. He was like not interested to take orders

Very bad costumer behaviour ,not listening to costumer and arguing with the costumer, did not listen and said very bad words, if you dont know how to talk with costumer dont run business with this kind of arrogant employees Recommend to all dont go again this shop any branch of rominos pizza😡😡😡

Disgusting pizza base, ready made supermarket type. Better off going to somewhere with bases made from fresh dough. Toppings quite sparce in retrospect to the pizzas size. Didn't taste as good as pizza's from other establishments.

Late delivery times,always over an hour!,no help when you complain!,can never get through to the them when you ring

Best pizza place in town imo. Good food & great price..

Had a pizza here not too long ago which resulted in me and my partner being violently ill for 2 days after. Also a lot of bad reviews on hygiene, pizza wasn’t even nice not worth the illness after haha.

The largest in very good prize.........the best ever💯💯💯💯💯💥💥💥💥💥💥

Been going to rominos for over 2years now every friday night me and family..great service and delivery time pretty good going.. rate 5 stars

The next morning I was violently sick all day ...not good

Used to love rominoes and never had any issues at all. For our pizza and chicken wing cravings rominoes was the one for us. However we had a takeaway Wednesday night and I have been sick ever since. Unfortunately the chicken wings have given me food poisoning. My other half said they tasted like bleach and didn't eat his. I wish I did the same. Since the restaurant has changed owners, the food has gone downhill dramatically. Such a shame as it was our favourite takeaway. But from the way I'm feeling, we won't order from here again.

Best pizzas in hemel. Really polite drivers as well

Super tasty pizza! Delicious mozarella sticks and garlic bread. Good quality. Hight higiene - 5. I'd would recommend it.

Won't order from here again, 😕 called up to find out where my sons order was I didn't even get chance to say much before getting shouted and sworn at!

I simply want to say that the pizza arrived in horrible condition but it tasted ok!

Have used for years, best pizza in Hemel !!

Great staff, quick delivery and pizza was amazing!

Pizza was nice but place seemed unhygienic and took 25 min for two small pizzas 😡

Ordered as a treat for my kids! Pizza was deliverd quickly. Food was hot and tasted just as good if not better, words from my teenager then bigger named brands. We got the buy one get one free offer which worked out good for us.

First time ordered from Romino's this will be our go to Pizzeria now, let's support local businesses as they need it more than bigger chains!!! Lots of topping and cheese, thanks

Be careful ordering from here, food hygiene is a it's it's lowest!!! And the attitude of the staff (apart from delivery driver) is also at its lowest!!!

Really nice, friendly staff. Great food.

Good pizza Good value everytime

Specifically will not buy from here as they keep sending junk mail leaflets which they leave sticking out of my letterbox demonstrating that I'm not home. Go away.

Always good value delivery quick everything ordered is always hot well worth it at least once a month tried others but always regretted it and go to dominos would always recommend to others

Poor hygiene and very less tasty

Recommend their takeaway pizzas. Deliver to your door if you cannot be bothered to collect. Sell more than just pizzas and recommend trying them if you have not done so already

Very nice pizza valve for money. We always enjoy.

Decided not to buy from this establishment in view of the poor hygiene rating.

Horrendous service, ordered a pizza at 7.15pm expecting a lovely takeaway with my pregnant other half, only to have them fail to deliver after waiting 2 hours. This was backed by terrible customer service to which I’ve never heard so many excuses.

Used to be the beat place around but management changed andgone down hill

Just tried ordering a pizza and on the website it state's on their Special Offers that Any 18in Squrare pizza any day all day for £10.99 but they tried telling me it was 13.99 and only 10.99 on a Thursday which there is nothing stating this , i have screen shot this and the person on phone was rude and when i mentioned he was rude he agreed and said yes im very rude and hung up

good need more cheese next time

Great pizza and price! Best pizza in Hemel

Delivers quick. All friendly as we are regulars, half the price to dominos and tastes even better!

I had a beautiful meal from there a few weeks ago and ordered the same tonight this time the burgers were dripping in fat it had soaked thru the roll and the garlic bread was rock hard and the chips were like rubber was sooo disappointed

Genuinely lovely pizza, certainly it's in the style of normal takeaway pizza but these guys must do a little something extra because Romino's is always tastier than the alternatives.

Good value, good pizza. 20" pizza was great. Better than Domino's.

Good Pizza at a Good Price, their 18 inch Square pizza's are delicious , plenty of toppings and a nice base. Some people have raised concerns over hygiene and standards but cannot see any issues myself.

The overall service is generally good but I am giving Romino's Pizza in Hemel Hempstead such a low rating because of the way they dealt with my customer service complaint. I complained about the stuffed crust wanted a refund. I was told to come to the shop directly for the refund. When I got to the shop I received a lot of attitude received service that was the opposite of service with a smile. My experience was so bad that I would not order it again from there. I recommend eating here on the gamble that your order is correct. I am guessing you would have to argue with the store for refund like I did if it isn't.

Used to order from here all the time but never again prices differ every time I order and the pizza I just ordered turned up very small looking for a 18"in fact it was only 16"and the whole top of the pizza was stuck to the top of the pizza box and delivery driver was slow they have lost a good customer I won't be ordering again??

It's OK pizza but for the price, if go for papa Johns

Just ordered 3 of their 18" massive square pizzas for my son's party at Delta Force Paintball. Excellent pizzas delivered on time. Would 100% recommended. Friendly, reliable service. Thanks!

def the best pizza place in hemel great value you must try the 18" asain special make it thin crust out off this world.

Rominos Pizzas are really nice, they are carefully prepared, cooked and delivered promptly. They make their dough fresh every morning, I know because I have seen them do it. Also very friendly service. top marks.