Prezzo Italian Restaurant Hemel Hempstead in Dacorum

Fantastic Service, lovely atmosphere. Food was delicious, full of flavour.

Amazing food and very attentive friendly team. Despite busy bank holiday they were still able to have nice conversation with my kids. Thank you

This is a nice place to eat. Clean and well organised. We're always being spoilt with a booth as regulars. Special commendation to Roxana, who today has been very patient running us through the changes in the menu. She whizzed up a surprise birthday cake at the very last minute. Thank you. Looking forward to returning.

Had a lovely waitress, Grace who couldn’t have been more helpful. Food was good and quick service even though it was over the busy dinner period

Made you wait despite plenty of empty tables and let other groups through.

First comment, soft drinks what a rip off, 330ml Sprite Zero at £4.25 per can!! If that is your cost you need a better procurement team or a better cash and carry account! This is extortionate and nothing but taking customers for a ride, especially when soft drinks aren't listed in the drinks menu!! Absolute joke! We booked in advance but and requested a quiet(er) Unfortunately despite requesting a quiet corner due to a child with Autism, we were positioned in the middle of the restaurant despite all four corners being empty and not reserved and the general noise was so loud we couldn't hear each other speaking. The restaurant then let them selves down by poor food service twice forgetting to provide ordered items for our autistic boy, which lead to emotional distress for him. Big issue with staff was getting someone's attention to report missing items, bill queries and payment

Great service! Lovely people! Impeccable food!

Always good food and service. We normally come every week at least once and it is always really good.

Albert is our favourite. Patricia is a leg

Lovely dishes, warm and welcoming personnel

Lovely late lunch food always great no matter why time we go keep sending the discount vouchers and us pensioners will keep coming X

Excellent food and service….as always

Food was good, however the service left a lot to be desired. The lady who seemed to be the manager was great (she's been here for some time I think), but the servers were not good. Ordered a pint of 'house' lemonade and lime only to have bought over a pint of beer with a dish containing some lime slices and confirmed that wasn't correct, we'd ordered lemonade. Server went away and came back to say 'we can't give you a pint of lemonade that's why you got a beer, it's in a 'normal' lemonade glass. We were happy with that, despite not being mind readers about the glass sizes! (there was no 'normal' drinks menu, just wine and cocktails so we weren't to know glass sizes). But then when one of our mains didn't come (despite the server reading back our order at the time of placing) I saw her talking to the manager about our table and reciting that we'd apparently ordered a beer etc. Didn't make us feel very comfortable that we were being discussed with attitude. Once we got our food, no one carried out a check back. Probably because two of the servers were eating the Nandos that they'd had delivered in (not a great ad for the restaurant). Unlikely to return as servers had attitude, were not friendly and atmosphere was extremely flat.

Very Good food! Amazing service and Atmosphere. Food is amazing! Big portion sizes and amazing desserts!. Good prices for the food great quality! Thank you Prezzo

First restaurant I've been to that had really good gluten free food! Grace was a delight of a server and went above and beyond at her job.

We had a lovely meal on Tuesday taking advantage of the buy second meal for £1.0 offer. We expected to also be able to redeem the one off offer of 99p for prosecco but found that we had been misled and could not use it in conjunction with the other offer. (This does not happen at zizzi). Please do not advertise pointless offers in future, that clash with your other offers that cost more.

Very nice place, excellent service, delicious food

Good food. Loved wait staff - all of them were excellent.

I came in with my daughter because of the offer emailed. Past experiences at Prezzo in Hemel Hempstead have been hit and miss fo a while. On this occasion, my daughter asked for pizza on offer and whether she could have the extra pepperoni for £1.50 with it and was told yes. When the bill came, we were charged for another pizza because of the extra topping. No apologies, just an extra payment demand despite the conversation had when placing the order. The experience put a dampener on the evening, something so trivial and yet, so annoying at the same time (and completely avoidable!)

Great food on the 99p Monday, a true treat for a Monday spending time with my daughter after school.

3 of us (2 children) had the carbonara and it was very peppery. We have been to Prezzo regularly before and it has never tasted like this. My two children couldn't finish it as the mouths were on fire!!

Great value offer £5 for a pizza Great to share with friends and family

Our visit was pleasant. Our only critique would be that the spaghetti carbonara al forno dish was very oily. Our starters and deserts were great though.

complaint made as food stolen by driver

It was an enjoyable visit, I have visited numerous time's with family and friends the food and service has always been excellent

This was the first time my family of 4 went to prezzo , we were able to take advantage of the kids 3 course eat free when an adult orders a main , both out kids ate for free ! While I was still able to use my other discount 20%off . The service was great , the meals came promptly and tasted as they should of. The atmosphere was happy , it wasn't too busy at 4pm but as we were leaving it started to pick up. Great evening meal, definitely be going again

It was quite quiet for a bank holiday Monday, but it was nice to not have to talk above the noise. We headed in to have dinner after a film at Cineworld as they have Vegan options for my wife. We both had pepperoni pizzas (one Vegan) and I actually found mine to be better than I have had previously. The pizza dough was crispy but the edges were nice and fluffy/soft which makes for a very tasty pizza. Service was nice and quick, and we were seen to a table, served and presented with the bill efficiently. We'll return again when we next see a film and have time to sit down for a meal.

Service very good considering how busy it was. Was seated next to toilets, with door left open, not good, had to close the door myself. I personally had the new burger, could have been hotter in my opinion, everyone else’s food was hot enough though.

Great staff service is exceptional , very helpful . Lovely clean restaurant with good food

It’s the people that make a business good. Excellent service from everyone there. Would recommend Prezzo Hemel.

The food is tasty and arrived quickly we got a discount and 1 free kids meal per adult because we had a blue light card staff were kind and made sure we were okay.I would go here again.

Have dined at hemel branch many times. Always welcoming and friendly. Highly recommend

the experience was very nice but for a upselling reason we cant have a jug of water, i cant drink fizzi drinks or alcohol.. been given a tiny glass with water, after discussion with the waiter he kindly agree to an upgrade for a pint.

Great service and price, really friendly staff. Thank you!

The “Spicey One” pizza ordered had the least amount of toppings I’ve ever seen at any restaurant. Although it tasted lovely, definitely not worth £16. I told the 1st “how is your food” waiter who said it was normal. I told the 2nd “how is your food” waitress who decided at that point, she didn’t speak English. Please Prezzo, don’t join this race to the bottom.

Excellent service, even though busy. Used the kids eat free offer in conjunction with movie for junior offer at Cineworld. So film and lunch for less than £30!

We had an enjoyable meal at Prezzo Hemel Hempstead. The service was great and the food was delicious. We had made an advance reservation, which I recommend as it is very popular. If we return to the Snow Centre, I will definitely return for another meal.

Although the food was good it was barely warm when it got here which spoilt the meal for me

Great food excellent service. Klaudia is very friendly always welcoming us with a big smile! Highly recommended it

Last minute idea to go out for dinner after a long day and the food and service was so amazing, fast and attentive really helped my bad day turn good. Thank you team at prezzo!

Nice lunchtime, relaxing meal with a friend. Friendly, accommodating service. Menu has improved a great deal. Food was delicious.

Arrived very late, barely warm and unable to complain as the driver spoke to English which is unhelpful given we are in and English speaking country.

Food, drink and service were excellent on this visit.

Great place. Great food. Great service. Very very clean, no crappy music.

I ordered my food at 4pm with a delivery time of 6:30, so ordered ahead of time. However, it came to 6:30 and the food was still not being prepared, I tried phoning the restraunt twice but no answer either time. The food eventually arrived 1hour late, to which my chips, which should have been the truffle fries were infact normal fries without any truffle flavour or look (and stone cold), one pasta dish, had two pieces of chicken in. Both Garlic breads were cold in the pasta deals. Not good

Love Prezzos Blue Monday was a fab idea

Delivery gave us the wrong order

Very good food and service. But don't like the fact that it's a cashless restaurant. Go woke go broke l certainly won't be going back.

This place serves the best spaghetti bolognese I’ve had in years. The sauce is perfectly seasoned, the pasta cooked al dente, and the fresh herbs add the perfect finishing touch. The service is a poetry – professional, warm, and full of passion for the guests. The whole experience creates the atmosphere of an authentic Italian trattoria. I highly recommend it to every lover of Italian cuisine!

Had a Mum Daughter date her with my little girl. We loved it. Such friendly and accommodating staff, yummy food. All so easy and relaxed. Would highly recommend.

Pizza's are lovely only negative is that it's payment by card only

The pizza arrived barely warm and the dough was under cooked and almost a rubbery consistency. A very disappointing meal.

Not happy with the experience. Booked a table for 2 people for 7:30 and there was no one to deal with the stupid amount of people in the foyer area. Whilst waiting for 15 minutes people walked straight passed us and got sat straight away. Won't be going back.

Food was OK, nothing special , waitresses seem like they didnt want to be there

Didn’t send an item then after 2 hours said they would not be sending the item out to be re delivered. Just Eat at fault as well. Pathetic.

excellent burger and truffle fries, really tasty.

Monday was hopeful as we wanted quiet dining. We arrived at 12:50pm and the front of house lady was lovely and welcoming. We ordered starters of meat balls and bruchetta, which was ok but a bit pricey for £9 each. The Bruchetta was also a pizza base with pesto, when one was expecting a french stick style base with chopped mini tomatos. The mains are the reason for our low review. We ordered the "new" bolognaise and Orzo salad with added prawns. The Bolognaise was not even eatable. The sauce was not "Ragu" style at all, it tasted more like a child's sauce from jar. Plus the spaghetti was incredibly soggy and soft, and clearly had been resting in water, so not cooked fresh. We also ordered a side of tomatos which felt like they came from Tescos value range, in other words under ripe and watery. They were sliced and placed on a plate and we were expected to pay £4.50. These dishes were both sent back! The prawns from the salad tasted of old grilled oil and hopefully im not going to be ill tonight from their unusal taste. The bill still clocked up to over £60! Sadly will not be retuning. There are much better authentic chains of italian restaurasnts that are so much better.

Food was stone cold and the portion size was so small had to get another meal elsewhere ,not the usual service from presso,don’t know what went wrong

Food was cold the pizza was not sliced and quality was very poor will not order again

Food not as good as it used to be. Lemonade drinks nice.

Very noisy lunchtime meal. All three courses were good, maybe the tiramisu could have been better (but pretty sure the desserts are shipped in). Service was acceptable, a busy summer holiday period with kids etc - only 2 people on the floor serving. Hence, the service was "direct" with no real attempt to add value. All in all, a good experience.

Food was decent a bit expensive without vouchers, service was great by a blind lady

Pasta was not cooked enough as it was quite hard. Still needed more cooking, but the lady offered a refund for it. Food was alright, nothing special, but there are better Italian restaurants than this Prezzo.

Understaffed. The 2 ladies bravely ran around like worker ants covering all serving basis. Apparently the area manager was at home! Pizza up to the normal tasty standard. Try the new range, yummy. Probably the worst beer I've ever tasted, at least I was not charged. Lovely large open venue with lots of free parking. Stay left when you drive in as signage is terrible.

Horrible customer service especially the European blonde manger with a horrible disgusting attitude. Stay away from this place.

Sadly the food was very minimal for the price and the garlic bread was a small piece, lucky to get two bites for the price it was ridiculous

I was not impressed with previous reviews . However , we had a Wonderful food and services , definitely come again. The waitress with smiling face makes us feel joyful . Highly recommended.

Claims to accept coeliacs. Has no gluten free dough. Waiting 15 mins minimum for service at start and then same wait for bill. Pasta was undercooked and rubbery. And no it’s not just a gluten free thing. Didn’t offer any grated cheese when mains came out. Small but still agitating when it’s supposed to be part of the service.

Came here after going to the cinema with a friend the food was very nice and the service was excellent!!🍝

On a shopping trip from London we came across a Prezzo restaurant in Hemel Hempstead. DIdn't realise it was there. Great food, excellent staff and service and will definitely be dining there again.

Good food. Prompt service. Expensive - especially drinks. £6.50 for an alcohol free beer is excessive.

I booked for a group of 16 and emailed our pre-selected food choices. Everyone’s meals were exactly what they had ordered, even omissions and substitutions.

Was disappointed had the chicken, bacon and avocado salad and the avocado was rock hard and I left it. Told the waitress and she just said sorry that’s how it was delivered! Could have comped a drink or done something.

This is Absolutely the most disrespectful place anyone could possibly enter! They refuse to serve Travellers as paying customers! This place should be avoided at all cost

We visited this Prezzo from out of town yesterday, as we were in the area. The pizzas were overcooked and burnt, as a chef/waiter I would not have brought them out like that. The service was so poor, no one came to ask how our meals were, when we chased someone for the bill again no one asked how our meal was, no interaction from the waiting or restaurant staff and the female restaurant manager came across as dismissive and uninterested in customers. The standard of the food and the service is way below that of our usual local Prezzo.

The food never came and the restaurant never picked the phone up despite me ringing 5 or 6 times.

We visited on Bank Holiday Monday for their bottomless brunch deal and had the best time. Staff were attentive and super quick with both food and keeping the drinks flowing. It's 2 hours of bottomless drinks and they have a fairly large cocktail list to choose from. We will definitely be making a return visit 😊

We celebrated my daughters birthday yesterday and had a great time. Considering we had 10 kids and it was a bit crazy and loud - Prezzo team has done such a great job. Huge thank you to Particia, Albert and Claudia for helping us and to the kitchen team for tasty meals. 100% reccommend!

We got lots of different food and as soon as we come home my 5 year old daughter vomits 4 times and me and my family had the runs. Please be careful with thier food. Chicken was burnt and food not good at all. Never going there again! And also the service was an absolute disaster

The £18.95 fish dish was literally a half a sea bass from Aldi as thin as a leaf, oily and burned on the tail! Decorated with wilted herb and a half spoon red pesto!!that was the whole dish. Kids gluten free pizza was a 2.5 inch, thin as paper, signed with an allergy flag!! Literally it was a big lukewarm cracker topped with tomato sauce and cheese. Another kids pizza was the size a palm of a hand, burned at the bottom. Came kids ice cream size of £2 coin smeerd to a dish! Another child had “organic” ice Lolly, don’t know where did they source such a thing! It was the size of a pencil! We had waited 30 min for starter and another 45 min for the main! I’m in disbelief how they get away with such poor quality food. The lady who served food was very caring and she was lovely. Their oven baked pizza might be good but I won’t go there again.

decent food but pricey. garlic bread arrived cold.

Went in on an empty weekday lunchtime. Food delicious, service very good

While the staff were very nice and the food was nice, the portion size of the Ravioli was very very underwhelming. Especially as it costs nearly £18. It is definitely the size for a starter, not a main. We ended up going across to McDonalds for more food as we were still hungry. It was also very very loud in there, i struggled to hear my friend throughout the meal.

Very accomadating, v. Friendly food amazing

Poor service went in to collect a delivery was waiting awhile then I had to go and asked three different staff members who told me there not dealing with it ask Another member of staff

Nice place just next to the cinema so very convenient. A little disappointed with the service, they all friendly but not very attentive. We got the starters and drinks quickly but the main didn’t come for an hour and we had to ask the waitress to check with the kitchen. Waitresses didn’t ask if the food was good or if we need anything else. Food was average, spaghetti bolognese and pizza were ok but nothing special. Probably not gonna go back.

Loud, slow and pretty poorly cooked and served Italian style food. If you like to go for a nice meal in load noise, kids everywhere and blokes dressed in tracksuits and sliders - this is the Italian style restaurant for you. My recommendation- have a Nando’s and save £50!

Food was left on the floor. Paid for burata and hard cheese but did not get it.

If the pizza oven isn’t working it may be an idea to A. not open your pizza restaurant or B. Tell people before they sit down and order drinks. Staff were unapologetic and quite frankly rude. Plenty of other places to eat nearby, definitely won’t be returning or recommending to anybody .

The staff here are amazing especially Kalina... Who is so super friendly and helpful. I've been coming every Thursday after iceskating lessons with the kids for about 6 years. Thank you for having us. 😁

A very good evening. The service was great. The atmosphere was OK, it was very loud and a bit cramped (on a two seater table). All the food was tasty, but with the price tag. Portions was very small. Overall, this is a fast food restaurant, made to feel high-end, enjoyable but at the cost there is better!.

Staff at the restaurant was super helpful, the food tasted great but it was cold despite an on time delivery. I would order again, but not great

Decided to try one of the grill dishes ...saltimboca. Hard to believe they would serve wet cabbage soaking the large plate with water, blackened chicken ( grill not cleaned)... and a small shrivelled up piece of bacon which required investigation to identify...regret not taking photos...the staff were very good, 5 stars to them.

All the food was perfect. Reasonable priced

Nice place, good food. Thes seem a bit understaffed, had to wait quite a bit to order and get the food.

The food was excellent, but that would be expected when they apparently took the time to birth, raise, and slaughter my chicken after I placed my order to demonstrate their commitment to freshness. Plus, I came in to celebrate my 46th birthday, and they saved me a tonne of time by allowing me to celebrate the next 3 birthdays while I waited for my main. They were slow. If you didn't get that. We were here for an hour before our main turned up. An hour and a half later and they still haven't taken our dessert order. I'm hesitant to order dessert, honestly, because I'm not sure I'll live to the next turn of the century to eat it. But my son's having one, so wish me luck. I'll update this review from my flying car after I've eaten it. Also, the toilets were awful. Don't fill the time waiting for your food with drinks. Trust me on this. TLDR: Food was great, but unfortunately nothing is worth THAT wait.

Lovely, family friendly restaurant. Staff was polite and accommodating. I really love the spicy prawns in tomato sauce that used to be on the menu, alas not any more. The waitress and the chef were fantastic in fulfilled my wish. It wasn't a problem for them at all. Thank you!

Very expensive £16,95 for lasagne! £15 for spaghetti bolognanse

Food is cold, portions are tiny, taste is bang average..

Food was late and is stone cold. Portion size is tiny and very expensive. What a rip off, never ordering from here again.