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Cheat customer by charging for home delivery than refuse to deliver and later refuse to refund for food which i never got

Ordered for delivery, driver refused to drive down the track leading to our property which vehicles use all day long. Meaning that we never received our order and were simply told we'll be issued a refund.

Sri was very helpful at the st Neots branch. He sorted out an error in my online order when I called the team. Thank you so much

I don’t usually do take away, but treated myself tonight. Gorgeous pizza for one, exactly the right size. Perfect toppings as I requested. Thanks

Always great pizza from here. The staff are friendly and the food is good. And there are good deals with collect orders.

Pizza nice enough - but it was cold. I rang the store and the shift supervisor said it was within the delivery time window. He kept repeating this - but it certainly wasn’t ‘piping hot’ and this made it very mediocre. He said I could write to customer services (which is what I will do) and after a pause, he hung up on me! Disgusting and RUDE!

Ordered online, but no food for over 90 mins. Chased after an hour and dismissive response said food will be with you soon. Half hour later the food appeared but the pizza boxes were sodden and the food was cold, it had clearly been in the car for a long time. They substituted the drink, due to stock issues, without telling us. Upon reporting the cold food I was offered replacements but only with all of the existing food returned. We had guests and, having waited 90 mins for food, I am not going to gamble on dominoes re-delivering in timely manner. Many have said, we like the brand, but please help us in droitwich by getting the branch to take good service seriously, it is a joke.

Well, what a shame. Had food delivered from here a few times and has always been good. Everyone they ring to say they can’t find the address so I give them instructions and they get here. Ordered last night, it said an hour. After 3 hours of ringing them with no answer and trying to get hold of food hub, I was told the restaurant was closed and to “chat back” tonight so they could sort a refund. Tonight, nope, no refund as they tried to contact me numerous times but couldn’t get in touch so it’s my fault. I always have my phone with me at work and I had no missed calls or messages saying I’d been called. I’ve checked my details on food hub and the contact details are the same as the times they’ve called me and I’ve give them directions. Anyway, just be aware you may or may not get your food from here but you won get a refund either

Ordered pizzas wedges and cookies. Took 65mins to come. My daughter pizza was burnt cold and her cookies the same. Rang up to complain and they told me they would send some more. And it would take 20 mins and to give the old pizza back to driver. After waiting another hour I rang again and they said it’s on its way. After 20 more minutes I rang again to be told by a woman called (Ashley) on the phone that if I don’t talk to her in the right manner she will cancel my order!!! I asked to speak to the manager and he told me they no pizza was sent out and they he will send one out so in all. The pizza took over 2 hours and my little one had fell asleep 😴 My little girl is autistic and was so upset that she was not getting her pizza. Am so upset about this that I will be taking it further!! I will never order from the haydock branch again !!!

I ordered was told half hour to 45 mins delivery and still nothing 1hr 15mins and food was cold driver and person rude will not be returning that's for sure

I ordered from here through UberEats. The food took almost two hours to get to me and when it did eventually arrive some of the items were missing.

Absolutely vile... rude staff and argumentative. We ordered re special pizza consisting of pepperoni. No pepperoni on pizza. We rang the shop and were phoned back by rude guy who said we needed to pay for pepperoni????? This states on menu an ingredient on the pizza?????. He said he wanted the other pizza back lol. Which he was having. Very argumentative and said that in the comments on the order it said No Pepperoni. Order stated double pepperoni. I think they need English tutoring. Can't read / speak English shouldn't be in a customer service job. Will never be returning . Absolutely ROTTEN , FILTHY TAKEAWAY. WITH NO FOOD HYGIENE RATING AS WAITING A REVIEW. I will be ring cheshire east!!!!! AVOID AT ALL COSTS!!!!!!

After enjoying visiting lots of pubs on our first day of two in Chester my twin brother and I called it a night after last orders in The Square Bottle Pub, we were feeling peckish so dropped by this Domino's Pizza outlet next door to the pub for a pizza each to bring back to our hotel ,the fast food restaurant itself is superb, its only small ,neat and tidy and staff here are lovely, we ordered a margherita pizza each ,prepared more or less in front of us ,service was quick, we brought our pizza's back to our hotel and they were totally delicious, so tasty, very filling, the perfect end to a perfect day out in this historic Roman walled city. This Domino's Pizza is easy to locate along Foregate Street . Opening hours are; Monday to Sunday, 11am till 5am. A great Domino's, well worth checking out if you're in the area or planning a trip to Chester.

Ordered takeaway. They rang to say the driver was lost but after 2 hours and many phone calls I gave up. The pizza never turned up. Manager was awful. Ordered from another local pizzeria which arrived in 20 mins. Did eventually get a refund but doesn’t make up for the service. Will never use this branch again.