Papa John's Pizza in Bromley

Food never came yet said it was delivered

Pizza arrived cold as if it had been sitting out for ages. The box was not in its usual hot pack. Called them back and was told a replacement would be sent which never came. I used to order from here all the time in the pandemic, it’s completely gone to the dogs!

Absolutely disgusting 🫣 Pizza's cold , spent £35 on a deal, wish I never got that deal, was my grandchilds birthday....never again!

They take their sweet time, just go dominoes

We ordered food at 10:24, and although open till 11, it is now midnight and we haven’t received our order. Do not order from here, seems to be a reoccurring issue. Will be getting my money back tomorrow.

Pizza horrible all vegan cheese

It was fine, average pizza 🍕 but what do you expect for £10 for a large pizza deal. I like the fact they keep you up to date at each stage of the process. For the price (special deal) it’s fine.

Very friendly staff, excellent service and the food was nice and hot when it arrived.

Items missing. But they were kind enough to resend original order

Ordered online a few days ago and it was a great service. Very polite and I’d definitely recommend

Pretty much spot on timing and top drawer pizza - thanks JustEat!

Ordered a pizza 2 weeks ago , never arrived and had to order from a more reputable company. Still waiting for a refund 3 weeks later. I would not recommend this place to anyone.

Love this pizza... Honestly cannot fault it at all. Just wish they had more variety of "meal deals"

Other than the overpriced mediocre pizza, I don’t know at PJs thinks that after ordering once from them, I should receive text messages when I’m busy at work. Then we I try to opt out “there’s been an error”. Yes , me giving you my data. That’s the error.

Extremely rude manager! Incompetent delivery driver. After placing my order (Thursday at 6.20pm) 1 hour and 10 minutes prior to be contacted by my driver who told me he was at my door and I was not answering, only to hear the door being answered on the other end of the phone and him being told he was at the wrong address, I called the store to inform them of this and to see when my pizza had been dispatched, to see how long he was actually taking. They were very difficult in answering this question and only answered vaguely after I had asked them no less than 5 times and because I kept asking, I was told in a rude amd aggressive way that it was not their problem and the phone was put down on me. This however, happens to be the second time within 2 weeks this has happened! The only reason for this 2nd order is because they told me after the first time I could place an order for free to compensate for the first instance when my pizza was delivered stone cold after 2 hours of placing my order (order placed on a Friday at 5.30pm). I will certainly NOT be ordering from this branch again. My advice, unless you are collecting and do not have to rely on the third party delivery service, which the store take absolutely no accountability for, even though it's their food and they are who are taking your money, AVOID AT ALL COSTS!

Very nice food,I didn't had that much tasy pizza from long time,used to order from here in the past and not been satisfied with the quality. Maybe management changed,even my daughter says, that's a different taste! Good job guys 👍👍👍

Lovely pizza hot and delicious 😋

Great taste and service highly recommended ❤️

Awful customer service, took several times calling to get through to them, wrong pizza delivered, told it was my error, would not give a refund or new pizza baring in mind I’m vegetarian and they sent me a meat pizza, Reeda had awful customer service, was very rude and unhelpful on the phone. Asked to speak to a manager but apparently there isn’t one.

Terrible. Ordered at 10pm, an hour before closing. They cancelled the order saying they were closed. Shame on them.

Worst experience. Ordered at 17:59. The app said pizza was delivered, but when I called (picked up the phone eventually- I must have called at least 20 times), no driver was allocated. I decided to collect the pizza myself but they wouldn't refund the delivery fee. When I eventually collected the pizza and took it home, it was cold and not edible. Please do not order, especially online. Not sure if the service is any better for collection.

Got 2 for Tuesday for £23 great tasting pizza even though had to wait some time as the man was there on his own

Pizza out of this world I made an error on my order. Papa John's amend this for me. Thank you. Xx

Great experience ordering from West Wickham, pizza arrived prompt and the person who took the order was very friendly. Would definitely order from there again. Thanks

Ordered a pizza - It never arrived. Who knows what happened to it. The branch don't answer the phone, as they probably get so many complaints. Had previous issues with extremely long delivery times. Learnt my lesson now though. Avoid, avoid, avoid.

Just one guy working inside with slippers on,didn't wear any gloves while making our pizzas and very slow service.

Placed an order through the website and never came, as the shop was closed?? How can I place an order but the shop is closed? Absolute joke

Absolutely disgusted with appealing customer service and wrong pizza. The bacon cheese sticks have about 4 bits of bacon on the whole thing and the cheesy bacon tots look just as bad. Really not impressed. The order didn't turn up until 45 minutes after it was supposed to and when I contacted the store the person was very rude. I do NOT recommend.

I didn't order any cooked food as it was during the 40c heatwave. I ordered tubs of ice- cream and everything arrived solid and not melted. Thank you

Ordered from them 40 minutes later I received an email cancelling my order telling me to call the restaurant, called the restaurant five times and they were answering the phone and hanging up. Finally answered the phone and told me that they are running out of stock. It took them 40 minutes to tell me that. Shocking customer service. Would not recommend. Sort it out!

Honestly, believe all of the poor reviews posted on here about the ridiculously late deliveries and the store not answering the phone! I placed my order at 20:13 (bearing in mind we had 3 hungry kids) and 1,5 hours later, at 21:51 there’s still no sign of it (the tracker still shows my order as being prepared!!! ) and despite calling the store non-stop, nobody bothers to answer the phone! I am making my way down to the store right now, as conscious I they close in 8 minutes. This is beyond a joke and genuinely beggars belief how they are still trading. Trust me, do not bother with this absolute joke of a store !! Heed the warnings. Don’t waste your time . Absolutely shocking service !

AWFUL FOOD - AWFUL SERVICE - I rung to complain about my food I got , then got told it would be resent then 2 hours later no food , finally get through after 10 calls and hear manager shouting at staff saying don’t answer the phone , I told you not to . Then manger says all we keep getting is complaints , then puts phone down on me and I then can’t get back through . Read the reviews of this place as it’s shocking and awful .

0/5* Don’t waste your time or money. Don’t bother being curious I can assure you there are better places to spend your money.

1st order took over 2 hours. Just ordered again and forgot about last order, 1 1/2 so farad not even left.

I worked here. Worst experience off my entire life, mangers we’re very very rude to staff and said rude comments, and hygiene was disgusting.

It's went downhill, pizza is now very bland

Quick delivery and delicious pizza

Absolute trash! Pizza tracker doesn’t work! Took 45 minutes to be delivered. Turned up cold and dry. Overpriced and disgusting! Will never order from them again!

Gone right down hill pizzas cold and tasteless Not sure how a cheese and tomato can suck so much. Threw them in the bin. Won’t be ordering again. Be warned little one even dropped it on the floor And did not stain shows how fresh they are.

Second time waiting over an hour for a pizza and after 6 attempts to get through finally answered with ‘we only have 2 drivers and we’re busy’. Very little care shown about our wait, customer care bottom of the list and a customer lost.

Ordered two pizzas at 1933hrs Now its 2100hrs Guess what, no pizza and no answer on the phone. Avoid this place! Absolute jokers! Wish I could give 0 stars!!!

Too slow! Ordered and waited nearly an hour before calling the store to ask about my pizza. She said it would be another 25 to 30 minutes. This has happened several times now. Don't order from this store unless you have a couple hours to wait. Update- took exactly 2 hours from the time I ordered to when it got to my door. The food was barely warm and the driver was apologetic about the delay.

Always order from them, never been disappointed. Made the error of ordering collect once and they quickly delivered for free once I realised my error

Ordered 3 pizzas,had a half price deal so came to £25 instead of £50,but pizzas all came with that 50% of toppings taken off! Terrible hardly any toppings at all,very dissatisfied.

While the pizza was very tasty, there was not enough staff to fulfill the orders coming in.

I absolutely love Papa Johns!! It’s the only pizza that I can eat and actually enjoy !! I have been ordering from the west wickham branch for the last 4 years and the food is always amazing, tastes fresh and the dough on the pizza is super soft! I love my classics, XXL bbq base chicken & sweetcorn pizza and I always get an XXL margarita too ☺️ The garlic butter goes down a treat with the crust aswell. The staff are always super nice & friendly especially Syeda! Thanks guys!!!!

Charging and taking orders while closed

After 45 over the delivery time, called the shop but no answer. I visited the shop, and the manager explained that there was an issue with there system, and that's why the pizza had not been delivered. Their phone in the background was constantly ringing, so I asked why don't you answer it, and explain to your customers the reason for the delay. He said he was too busy. He promised me a full refund, which I did not receive. Took another 20 mins to cook my pizza. Will not be ordering from them any time soon...

1.5 hours waiting, told twice that it would be 20mins, and said it was ready but there was no drivers. Cancelled order, don't waste your time, they lie about how long and don't let you know if they have drivers or not.

My order was over an hour late when they finally answered the phone they told me the food is ready but wont be delevered until another 35-40min coz they are short on drivers and it would be quicker for me to come and collect it myself. The pizza was cold and over cooked dry and tasteless. Will never order from papa John's again. Definitely recommend the new pizza shop fireaway on wickham High Street

Not even 1 star as there is no option for 0 or minus stars. Rude staff Zein and Manager Mohammed who don't even care about store. Feel sorry for such big frenchise and act like worst than small pizza shop. Never order again.

Order didn't show up for 3 hours and nobody would answer the phone.

Today was a last time I ordered anything from Papa John's in West Wickham. Waited 1.5 hour for delivery. I give them a call I have been told he is just about to make it. I asked him to cancel order and give me my money back and he passed the phone to someone else. And he told me order is ready next to him and will be with me in 15 min. Again after 30 min no order and no one packing up the phone. Save yourself stress and order somewhere else where they value customers.

3 hours to deliver a pizza last Friday. No one bothered to answer the phone to explain. When it turned up the man just shrugged his shoulders. I turned it away.

2 hours for a pizza delivery and no one answering the phones! If you can't fulfil orders in a reasonable timeframe, stop taking them or better yet hire more staff!

Poor, claimed they couldn’t provide me with a VAT receipt upon ordering that I needed for company records, which goes against consumer law.

My order was well over an hour late when they finally answered the phone the man told me the food is ready but wont be delevered until another 35-40min coz they are short on drivers so that would of been over 2h since i ordered (come on)!!!so im asking u and im really hope someone from papa joshns gonna read this comment so u trying to tell me that u were planning to send a food out wich has sat on the site for over an hour by the time they find the dirver and send it out would of been 2h 🤔?!no thanks obvs i asked for a refund well lets hope i gonna get my money back at least!really bad costumer service and i never order from papa johns again 👎👎👎

Took 1 hour 20 minutes to arrive. overdone and cold

Stuffed crust felt dry. Ask for more ketchup. They do not give enough inside the pizza

Great Pizza and staff seemed helpful

Rude driver complaining he could not find my number and an argumentative staff manager at the Papa John's store complaining to me via telephone that the driver didnt have my contact number. Just Eats have my contact number! There's clearly poor communication between 3rd parties and this restaurant delivering food.

My experience with this Papa John's has been a fair one as they've been on the ball with my kids various allergies.

Very disappointing - garlics bread side, pizza toppings & crust were cold & dry - not edible. Felt robbed of £21 - was it an used, old order? Everyone went hungry & food was binned. A refund would be great. The star is for the delivery lady who was awesome.

Lovely pizza and great service always. Great they gave so many vegan options

Only got a small order but staff were really friendly. Ordered a few times before and the food is always great with fresh ingredients.

Arrived early, nice and hot. Delicious, very fresh, cooked perfectly, totally non-greasy. Thoroughly recommend Papa John's in East Sheen

They gave me the wrong food first then had to come bk

Closing time is not 11pm. I called at 10.45 and they don't want to take order and just rushing. Not happy

Really satisfied with service here at Papa John’s. Always arrives really quick and always nice and hot!

Been using this Papa John's regularly for a while now with no trouble at all. I was delivered the wrong pizza by mistake today but the lady on the phone was so helpful and kind. The pizza I ordered was at my door hot within 15 minutes of hanging up the phone!! Would definitely recommend in terms of customer service!! ☺️

The delivery man was the support to blame me for him not finding my home. He almost refused to give me the pizzas! He wasted my time complaining whileletting my pizzas get cold.

Right before I start I must let you know im only giving them a 2 due to the lack of taste the new milkshakes they got there now.. its a new thing from America called F'REAL Milkshakes an they supposed to be the best milkshakes but in all honesty strawberry nesquick tastes better lol. I havent eaten pizza from this establishment so I cant comment on the food but yh thats all i have to say. Sorry papa John's this isn't your food its the new product

I didn’t get what I ordered but it was still eatable, would of been better if they actually read what I put in the notes to get my order right though

Pizza was hot, chicken was extremely tasty

Order placed and delivered, I called after about 40 minutes to chase up as tracker said it had been delivered already, I was told it was on the way. Order arrived 10 mins later, temp cold. One of items ordered was incorrect brownie instead of cookies. I phoned to explain there had been a mistake but "Lina" the apparent manager said it wasn't a mistake and that they had run out of cookies. I explained that I did not like the brownies and I wanted a refund, she said because they had tried to contact me on some random mobile number that I do not recognise but hadn't been able to get through that they will not refund me, she was really quite rude and abrupt. I WILL NOT BE ORDERING FROM HERE AGAIN RUDE STAFF, RUDE MANAGER. USE DOMINOS

Really great service. Very accommodating and helpful. Even during these current circumstances they were so helpful and friendly. Highly recommended

Very nice just mix up with time but due to these times it's ok

Really salty pizza, couldn't taste the fresh tomato sauce at all... But good timing

Nice people gently good service

The wedges were not very good quality, everything else was fine

Very hot when arrived , fresh and very tasty very pleased .

Their pizzas are good... But their customer service... Even better...!!!

Cold food and over an hour wait. Pizza was cold Chicken poppers soggy and cold Potato wedges undercooked and cold Ice cream melted Wouldn’t order again

The pizza was still lovely and hot. Delivery absolutely on time. Thank you.

Very very good, very very fresh

Lovely pizza and decent prices. BOGOF in collection...!! What’s not to like!?!

Pizza took 45 minutes to be delivered yet was somehow cold by the time it arrived. Not even one piece of pineapple per slice on the Hawaiian pizza which turned out to be a blessing as the pineapple that was there was over-sweetened. Jalapeño poppers were nice though. Save yourself disappointment and stick to Domino’s.

They are the slowest at delivering in West Wickham.

Food always arrives hot and on time. Orders are never missing anything. The food is delicious every time!

19/01/19 Friendly staff , good hot pizza made very quick ...touch bit expensive though

ordered 3 hours in advance, can't even manage to be on time! Moreover, the manager was clueless as to where the driver was, when it would be delivered...all he could come up with was "I hope...".

Consistently good pizza always nice and crisp base and perfectly golden cheese on top. Papa's favourite is also mine ;)

Normally good pizza, but was disappointed pizza cold and forgot sauces not a happy customer hope this doesn’t happen again

Paid for 10 special garlic dips received 3, your driver said the rest will be delivered? Now our pizza’s will be called when it arrives..... Not good service at all

I never got my order after waiting for more than an hour. I'd like to just cancel it.

food was late and therefore the pizza was slightly cold

Best pizza out there! highly recommend. Very good and fresh quality. The store is also very clean :)

I usually order a pizza here for a delivery and they forgot my sauce for 4 times! Again today, I paid for two garlic and herbs and they gave me two garlic.

the worst pizza of my life and I paid £20 for the privilege. a frozen pizza for a few pounds would have been far better. just eat now seems to have just a list of terrible options of local places I have never heard of / wouldn’t trust. this is the last time I use this app.

The food may be was well but was totally smashed and half of it was on fhe other side on the box.