Pepperoni Palace Takeaway in York

Worst service I have ever received! 2:30hours and still not food

Really rude to customers I was waiting 1hr and 30 mins for my order I called them and they were rude with me

closes at 5am, but don’t even try ordering an hour before ‘close’. they’ll cancel your order because they’re incompetent. if you’re gonna close earlier why not update the times on your delivery sites?

Food came stale and cold. Doner meat was very salty to the point it hurt my mouth. Arrived on time however would not get again.

Ordered at 10pm and was accepted. 10.30pm order cancelled. Paid by uber eats ,so money was taken and now have to wait 3 days for money to be paid back 😞 ordered from here before and not a problem! I did get 2 messages asking to tip driver in-between and refused because I wanted to see how food and delivery was first. Maybe thats why it was cancelled. Another one off my favourites 😍

Really tasty food! Friendly staff... Would rate 5 stars although delivery times have let them down in the past.

Ordered a kebab with chips , before I opened the box it stunk horribly & the feel of it was too greasy , moving on to the actual taste of the kebab meat - it was too rubbery and the chips tasted like re heats . Your charging £10 for a kebab what is really not worth the money . My friends calzone was a diy calzone & it tasted COLD like it was outside for ages . the chicken in the calzone was raw still and it smelt horrendous . Both of us were very disappointed overall . We had to make something for our tea because it was not an enjoyable takeaway

Food was cold and late and rude deliverer

Plain pizza sent not what i ordered and cant get in touch as phone number is incorrect absolute rubbish wont be ordering again

Gave us complete wrong order and wouldn’t pick up phone after we rang for over 1.5 hours: Stil haven’t heard from them.

Food never arrived and I’ve been refused a refund. This is twice now and around £60 worth of food missing. I want my refund or a replacement

Ordered Mexican Nachos there was no salsa sauce some sort of meat at the bottom that tasted and smelt like rotting flesh. Was so foul i couldn't eat it and even my greedy cat turned his nose up at it. Didn't even have a lick of it. Absolutely disgusting 🤢🤮

Absolute waste of time, ordered and paid two hours later no delivery. Tried to phone number not in use. Might as well wait for paint to dry

Kebab was nice, but really really greasy. Cheesecake was rock solid, but nice.

ordered from deliveroo at 1:50am and by 3am i was walking to the restaurant only to find it is shut down due to quote "vermin overrun". if a place is shut down the company should not be on deliveroo. pepperoni palace have made £20 and not made nor delivered any food. both phone numbers i found "weren't connected" and once again they practically stole £20. if anyone from the company sees this i want a full refund with added value for the trouble i was put through

Friendly staff, decent takeaway and decent food, staff always up for a laugh and welcome anyone and everyone

I Waited for more than an hour for my order on Uber eats which said it was available for another 30 minutes but then my order was cancelled after more than 45 minutes with no explanation. Absolutely fuming no explanation no message to say why just cancelled. Would expect this from somewhere in Middlesbrough not here

Placed the order at 1:13am. This was a full 1 hour and 45 minutes before closed. I had just gotten off a long shift at work and was looking forward to having food. The order just never arrived. Deliveroo is waiting to get a refund approval from the restaurant. This makes the second issue I've had with delivery from this restaurant. The last time I ordered from here it took nearly 2.5 hours to get to me. The restaurant is horrible at answering the phones. So it is impossible to formally complain. Do yourself a service. Don't order from here.

Pizzas are always really really nice 😊 Good service. Fast delivery.

I use Pepperoni Palace often for a variety of foods Pizza, Kebabs or Burgers and every time we have always found the foods delicious and they have a great choice

Upon placing my delivery order over the phone, the food arrived promptly. During the phone order, the representative confirmed our postcode twice, which was accurate. However, the delivery driver's conduct was unpleasant. Despite having lived at the same address for years, he insisted that the postcode given was incorrect and struggled to understand my directions. The driver then proceeded to speak on the phone with the manager or someone else without saying goodbye while driving around for several minutes trying to search for our address. In the past, I have never had any problems with courier services or food delivery. Although the food was quite enjoyable, I am uncertain if I will order from this restaurant again. After reading other reviews, it appears that the owner is disregarding the comments and merely reiterating the benefits of online ordering and savings to all of the customers, which is surprising.

What an absolute joke of a company, , pizza ordered with. 65 minute delivery time…over 2 and a half hours later and repeated calls…sorry only one driver…it’s being prepared…there has been an accident so driver may be a little late….to…you other half cancelled it….NO WE DIDNT CANCEL, these incompetent joke of a pizza company really ought to get their act together…if your website says 65 mins and you know there is going to be a delay….THEN ALTER YOUR WEBSITE ACCORDINGLY. . Never again will I use this utterly useless company and I surest you order from a proper Pizza company.

Worst takeaway I have ever had. My wife's pizza wasn't hot and hadn't even been cut into slices properly, it was also really greasy and salty. My doner kebab was horrible, the meat was really pale and tasteless and the salad was just a load of onion and lettuce with one tiny piece of cucumber. It was also fairly cold and half of our food went in the bin. Feels like a complete waste of money and has made us feel dehydrated.

Absoulte shocking food and customers service we spent over 100 pound on pizza as there was a few of us only to find all the pizza had mold on the base of them which they did not rectify and put phone down on us a number of times ...I would advise to stay away from this place !!

Absolutely disgusting 🤮 pizza and kebab meat we have ever ordered. Placed an order for £110 as there was a party of 14 of us away I do not normally check base of pizza but due to my daughter boyfriend allergic to mould we checked base of pizza to our horror they was mould on the pizza. Also kebab meet was the worst I have ever tasted very dry and not fresh at all. Whole order was placed in the bin I was very poorly that night with stomach pains and dihorria if I had not been away from home I would have put stool sample into environment health. When we complaint to the shop and Uber we are not entitled to refund. We are not happy with this situation at all please do not order from here

Do not order from hear we ordered over £100 of pizza and kebabs etc for my sisters bday as we stayed in york when food came there was mould on the pizza the person we spoke to was rude and hung up on my niece still waiting for call back from owner disgusting. Only gave star cause you cant post unless you do this.

DO NOT ORDER. Ordered and waited for an hour to call - 3 times the call was cancelled and on the fourth time the restaurant took my details and said they would call back. Then received notification that they had cancelled my order.

Dreadful company, pizza was cold on arrival and wrong wine sent, ordered red wine and sent blush wine, apparently they were out of red wine and sent blush with a can of Pepsi in compensation, no effort to contact me before sending the order to check if it OK to substitute, very poor customer service.

If I could leave zero stars I would. Ordered a pizza 2 hours ago and still not arrived. Not answering my phone calls and now online it says they are closed. HORRENDOUS BUSINESS - DO NOT ORDER

Waited over 45 minutes to be told it would be 30, waited 30 minutes to be told another 30 mins. Lady was rude on the phone, telling me it was a Saturday night and what else do I expect when there busy. She then cancelled my order and hung up. Apauling way to treat customers.

DO NOT ORDER FROM HERE!!! If i could give it 0 stars i would. Still waiting 2 hours later as I write this, phoned the shop 30 times and no answer, second time this has happened thought we would give them the benefit of the doubt, will NOT be ordering from here again. UPDATE 2hr 30 mins later I decided to go to the takeaway myself to go see what was going on, got there and all doors were locked and lights were off THEY WERE CLOSED. They have accepted my order and taken my money! I am going to have to go through my bank to get my money back. DO NOT ORDER FROM HERE!!!

DO NOT ORDER FROM THIS PLACE I've never left a review before but I feel I need to on this case. Over 2 hours we waited for our order, when I called to see how much longer I'd need to wait I was lied to and asked to wait a further 20 mins. Called again after 30 mins and told more lies and to wait a further 30 mins. No way at 11pm was I going to wait a further 20mins so asked for a refund. Was told they wont do this and then proceeded not to answer all calls, even when calling from another number.

Avoid! Ordered food through Deliveroo. Hadn’t arrived 30 minutes after estimated delivery. Rang the restaurant and they said it would be 20 minutes. Still hasn't arrived 2 hours later but marked as "delivered" on Deliveroo. Absolute chancers!

wouldn’t never use again. left our order on next doors doorstep and only told us it’d had been left there 2 hours after us ringing up. would not give us a refund and was very very rude on the phone calling us names. would not recommend to anyone or even give it a 1 star more worthy of no stars.

Worst food even! And I mean ever. Put food straight in bin. DO NOT ever use this takeaway. Believe me you will regret it. Phone to complain, and was subjected to verbal abuse and threatening behaviour. Stay well clear .

Ordered 2 simple items and it took over an hour and a half to turn up. When it did turn up 1 item was wrong and the other was stone cold. I would stear well clear of this place. The customer service is terrible and thee delivery driver was rude so again stay clear of PEPPERONI PALACE

DO NOT ORDER HERE!! First time we ordered from them it was over 2 hours late. When we called they said they hadn't recieved the order. We did eventually get our food though so thought maybe it was an honest mistake. Stupidly ordered from them again. Called after waiting an hour and was told that the food was on its way. After 30 minutes called again and they had no idea about previous call or order. When we said we had been told it was on its way with delivery driver the girl then said it was coming and hung up on us!! It has now been 40 minutes since the second call and clearly the food isn't coming. We better get a refund!!!! The worst part is lieing to us. If you're crazy busy just say and we would wait or ask for a refund. Will never order here again.

Absolute sham, order didn’t come, called lots of times and told it on way… AVOID

Took over an hour for 1 pizza and wedges. Wedges were microwaved and the can of pop was warm. Never again

Awful! Ordered my pizza at 8:22pm. After they accepted it I waited 70 minutes then called. No answer. Opened up support twice on their website but they couldn't get through to them. Tried multiple times to speak to them but they never answered. After 3 hours I called again and they finally answered and the staff was rude. They finally found my order and said it would be with me in 10 minutes. After 20 minutes I called again and he said he had set off. Called 4 times after and he kept making up terrible excuses why it hasn't arrived. I then had to call on no called id for him to finally answer. I asked for a refund but he kept avoiding the question. After 3 and 45 minutes it arrived. With a drink to say sorry and a cold pizza. AVOID!!!!!

Unfortunately very bad chicken parmesan! Not coming back

Waited over an hour after it was supposed to arrive UPDATE 10/4/22: Placed another order, and had to cancel after waiting 3 hours and making numerous phone calls to which I was being told it was coming every time.

Waited three hours for food, after five phone calls (of which, only one good through) it eventually turned up. Food was cold and the drinks we'd paid for were missing, after all that time waiting didnt bother chasing it up as probably would have had to wait another three hours. Waste of time and money. Looking at other reviews, this seems to be how this place operates so I'd suggest avoiding it and going elsewhere for your food. Plenty of better food out there, prison food, hospital food, soup kitchen, bins outside restaurants are all much better options.

Half of the order turned up. When phoned to complain, the response I got was “we are very busy and have 100’s of orders, not just yours!” Poor customer service. Shame

Appalling. Ive used Palace as a regular takeaway for a while now and always experienced minor issues such as food being a bit cold or them sending the wrong item but they’ve always mended the problem when it has arose. But last night was unacceptable. Ordered food at about 1am. It gets to 2.30am and now im questioning where my food is so I check FoodHub and it says it’s been delivered (which it hasn’t) so I ring the takeaway and ask them where the food is. They ask me to hold on for a minute and I can hear them conversing with someone else for a few minutes. He finally comes back to the phone and tells me ‘The foods on the doorstep. You didn’t answer the door and the driver tried calling you but you didn’t answer.’ The funny part, I was sat waiting for the food, ON MY PHONE, the whole time. They never knocked and they definitely never rang. So I told them this and asked them to please not lie to me and that I don’t understand why the driver just left the food out in the freezing cold. They proceeded to tell me it’s my fault and there’s nothing they can do about it (bare in mind this was a £30 order) and that I should have answered the phone call, that i never received! Terrible customer service and a waste of time and money. If this is how they treat their regular customers then I’d hate to see how they treat a new one.

Ordered a chicken doner kebab with no raw onions via Uber eats. Came with a lot of meat but all the ingredients were separate, the salad was three quarters raw onion and the sauces were missing. Called them to complain and they said they would send the sauces but an hour later they're not here and the food has gone cold.

Avoid at all costs, I’m currently sat here still with no food after 3 hours yes 3 hours, I’ve been told food is 5 mins away 3 times now, it’s 1:20 am and I’m still sat waiting for 2 wraps, Phone call connection is terrible and the staff do not communicate well enough at all, DO NOT order delivery from this place, the food is good but I would just stick to going in to the actual shop and ordering

Took almost two hours to arrive and when it did it was room temperature. Bad pizza even if it was hot. First and last order here.

Actually waited 2 hours for cold pizza Also got told it was on its way when in fact it wasn't.

I like this place particularly as it is close to home. The ingredients are great but my only complaint is how they serve it with pitta separate from a polystyrene box of donner meat and a box of salad. You also get two pots of sauces separately. I suspect that this makes sense if most of your customers order on line for delivery but my preference is for a traditional style donner serving.

Absolutely terrible service. Submitted an order through their own app. Received an email confirmation from them and another from PayPal confirming payment. Waited an hour before chasing them to be told they haven’t received my order. No resolution offered or apology, just told they were busy and they couldn’t help me. Will never use again. Truly awful.

I go to this place at least once weekly always the food is great and the menu is great

Burnt pizzas don’t buy from them total waste of money inedible food , I complained they were most unhelpful , sed they could not find my order , 😡

I swear to god if this place ever closes I'm killing myself.

Was really great food, dunno what's happened recently but the food doesn't taste the was its supposed to...tried several times incase it was a one off, but its just not good...literally gip thinking back.

Thought I'd try them again, still ABSOLUTELY DISGUSTING. Do Not Use

Good food made fresh and very helpful staff

Excellent service. And the food is great

BE WARNED, I ordered my food at 1937 and 3 hours later I still haven't received it. I have called the place 13 times and got no answer, I just get cut off after it rings for a while. DISGUSTING SERVICE, NO FOOD & NO CONTACT.

Usually fab but pizza on Tuesday so reheated It was hard and tonight’s pizzas stone cold. Disappointed 😃

Ordered from the restaurant over an hour and a half ago so I rang up and asked where my order was, I was told it was on it way so left it at that. 20 mins later still no order so rang again and they told me my order didn’t exist. They shouldn’t have told me my order was on its way and proceeded to hang up on me when I expressed my disappointment. WILL NOT be ordering from here again.

Lovely food and always on time. Best kebab I’ve had in York, pizzas are spot on too!

Cheap, bad quality food. Special burger missing half of the 'special' ingredients. The crusts on the pizzas are not nice either.

ordered at 10:40pm i am still waiting and its been 2 hrs. Poor delivery times and ignoring phone calls to find out where my order is!

That's twice I've ordered chips and cheese from them in the past 2 weeks and twice there has been no cheese. That's not an insignificant amount of wasted money there.

Under new management have put pizza prices up by £1.40 will be the last time I use this place always used to be good value not anymore

Despite all the bad reviews our experience with them was actually ok. The pizza was gorgeous (almost as nice a dominos) the delivery was early and the service was ok. 👌 The only reason I said 4 stars and not five is because the the fudge cake came dry - other than that I would recommend

I tend to order from PP at least 3 times a month, always had great food from them. This week I've had a mixed kebab and BBQ beef pizza and both have been fantastic, the pizza especially was one of the best I've ever had

Fast service, good food. Will definitely return

Was going to order again this weekend as the food is usually ok and arrives quick. Well I was going to, until I noticed the prices had gone up so much. £8.50 last week for my calzone, its now £10.99. That is ridiculous and it definitely isn't worth that much. Obviously taking advantage of lockdown.

We have ordered twice from these, customer service is extremely poor, 1st time we ordered we waited nearly 2 hours for our pizza which then came wrong, second time same again nearly 2 hours and was missing a pizza, phoned up to be told they would send one straight out, originally ordered at 8.15 correct pizza arrived at 11.30 and was cold. Won't be ordering again terrible service.

The food came fast , was hot and a lot:) pizza is one of the best ive ever eat, full of stuff, and cheesee like a pizza needs to be, kebab was amazing too. For sure we will order again.🤩

Very disappointed with our pizza delivery this evening as the past couple of times have been lovely. We were told our food would be delivered within 50-55 minutes. . After an hour and a half my husband rang the takeaway to be told it was on its way. . My husband told the takeaway if it didn't arrive in the next 15 minutes we would cancel the order. . To which my husband got verbally abused and shouted at. The food took almost 2 hours to arrive and was cold . Will not be ordering again.

Food took nearly 2 hours to arrive, all orders were wrong and it was freezing cold! Shocking, we phoned them and they just making up any excuse they could to not refund us, don’t order from here!!

What an absolute disappointment. Put in the notes to let us know when order was here so we could come meet driver. Ignored this. No phone call. We tried ringing the restaurant. No answer. Over half an hour late so we went to see what was going on. The guy was at the meeting point handing our food over to someone else. We said it was ours. He started arguing with us in unintelligible words and swore at us an walked off. Food is cold and terrible. Never had an experience like it.

Food was great, service was horrendous. Took 2 hours for delivery, madness

AVOID AT ALL COSTS! Worst take-away experience I've endured. Food was 90 minutes late and stone cold. Handed the food back over and sent it on its way. Unfortunately, I'd paid with card and after a HUGELY hostile and threatening phone call with the so-called manager 'Alex' I was told that because 'McDonalds or KFC wouldn't give your money back if you'd paid on your card' (which they would have) then I can only have store credit. Who'd want to go back to this dump? Not ME. All the store credit in the world isn't even remotely tempting. If I'd only opted to pay with cash I'd have refused to pay for it on the doorstep. Now they've got £30 of my money and they won't give it back. Absolutely shocking, I hope they get closed down.

My order still hasn't arrived and its been 3 hours? I can't contact you because your phone just rings and no one answers????

Daughter ordered food at 7.20pm it's now 9.26pm still waiting when we ring line is either busy or it rings for a while then they hang up wont be ordering from here again

If u like pepperoni pizza this is the spot orite great set of lads luv there pizzas 🍕

Ordered over 2 hours ago. Phoned countless times and no answer. Don't bother

Absolutely horrendous service, ordered food at 6.40pm the food did not arrive until 9.40pm, I phoned the restaurant numerous times only to receive a bad attitude and Shocking manners from the gent on the other end of the phone. Food was no better than average. I Will never order again.

Ordered food today (29 Sept 2020) I don’t know if they had to go out and hunt the potatoes to make chips, if they did, I only wish they had killed them with fire..... at least they might have had a modicum of warmth...... The onion rings were also freezing cold and soggy. The kebab, I’m informed was “ok.” Still, when food takes just short of three hours to arrive, from order to be almost dropped, in a ripped bag, ignoring the “contact free” delivery promised, we must have been mad to expect warm food. It was our first and last order here. Avoid. I have never written a review for a takeaway before and only do so in the hope it prevents others from going through the same.

Ordered at 5pm ! It's currently 18.45 and still no food......it's been 'on it's way' since 6pm. Absolute joke ! *Update* turned up at 18.55, cold, ice cream was melted and they seem to have forgotten to put any sauce on the pizza !! NEVER EVER AGAIN !!

Took over two hours to deliver food, wouldn’t answer the phone after multiple missed calls, arrived cold and had missing items. Awful quality and felt sick after eating it, will never be ordering again

Placed an order at 6.30pm for 7.15pm delivery. Husband emailed at 8pm and rang at 8.15pm to find out where our order was. At 8.50pm husband went to pick up said order. 1 pizza was missing, the hot shot pizza only had chilli and pineapple on and the chicken was overcooked!

I have never experienced such incompetence in my life. The fact the delivery took 2 hours 15 minutes to arrive to our address (11 minutes drive away) was just one of the ridiculous issues which arose this evening. After an hour and 10 minutes I called to check the status of our delivery as our Uber eats order status was yet to change from order being prepared. When I called the lady on the phone sounded as if she had to argue with another member of staff to find anything out. She then told us it would be setting off in ten minutes. An hour and a half in I call again. Still no update via the app. She explained they had been busy tonight and went on to tell me the order was out with the driver. 2 hours in I called again. The woman then told me she didn’t know where it was, it was out with the driver, and that that was all she knew about the order. She then asked me to wait ANOTHER 20 minutes for my order, at which point I demanded something was done about the situation. She then said she would call the driver, which she could have done a long time ago (if the order was actually out in delivery, which it evidently was NOT.) 2 hours 15 minutes later, we receive a Luke warm order, the pizza was covered in sweet corn and olives which we had left a note to have been removed. An absolute shambles of a service, and far, far more stress then it was worth. I have ordered from pepperoni palace for the last 4 years. Tonight I placed my last order. Terrible customer service. Terrible organisation. Blatant lies down the phone, and no acknowledgement of our request notes.

Ordered 3 pizzas on Uber eats and the delivery was 50 minutes late when compared to the delivery time they said they could deliver! Spoke to the owner who was really sarcastic, and his apprentice wasn’t much help either.

Absolutely Appalling... ordered my food last night seemed very expensive so I rang back to double check it was correct, the lady had added stuffed crust to what I chance to normal and bbq base pizza.... It came it was freezing no bbq base and came with stuffed crust so the lady didn’t listen to a word won’t be ordering from there again it use to be really nice...,. mega down hill

My daughter and her friend ordered a pizza it came covered in hairs so I rang up to complain to be told another would be delivered 2 hours later no new pizza I ring again to be told we are to busy to get another one to you now so you won’t be getting a replacement and next time you order it will be free! Well no my daughters hungry and doesn’t have money to buy anything else plus lose the £16 she had already paid to them now awaiting a refund I ended up buying them another meal from somewhere else so now between us we have spent £30 on food for 2 people.

If i could give 0 star i would. Ordered take away from them. IT NEVER CAME. THE FOOD NEVER ARRIVED. We have been scammed. Owner kept telling and promising/ liking the food is 10 mins/ 5 mins away. BUT NEVER CAME. WE HAVE BEEN WAITING FOR MORE THAN 2 HOURS. Be warned. DO NOT order from them.

We delivered over 2 hours ago and still waiting. Absolutely ridiculous. Full of excuses about how there is traffic when it is ten minutes away. Do not recommend and won’t be ordering from there again!

I ordered a delivery through their website and the delivery time was between 45-55mins and after 1 hour no sign off it and no contact from them and I rang them and there said its on its way and then I waited another 1 hour and still not here so rang again there said it was out for delivery won't be long and turned up 5 mins later. I live down the road from this restaurant and its not acceptable that I had to wait that long without any communication from them and the food was nearly cold.

Used to be a great place! Ordered on line tonight. After 2 hours plus, gave up trying to contact them and went to collect! Full of excuses, busy, machine didn't work, delivery drivers car had broken down! Really really disappointed with the service, which is a shame, as the food was ok! The free bottle of red plonk really didn't cut it guys! Shape up & your have a great service!

Ordered a pizza one & half hours ago hasn't turned up tried phoning to find out where it is & no one answer's phone so keep away from useless.......... i will never use again

Love this place! Pizza's are amazing, I've never seen as much filling in a Calzone in my life!. My only gripe is that they don't sell breaded garlic mushrooms, this occasionally makes me go elsewhere. 🤭

took two hours for delivery, turned up luke warm and was missing half the order. would not order again

Poor customer service. Waited over 1 1/2 hours for delivery. When i phoned to inquire where my food order was i was told, they where just making it. No apology. When I tried to cancel the order, they pretended to have limited English, and not understand what was said. Never again

Just recieved order incorrect order alfungi received ham and pineapple also cold

Poor customer service. Rarely get what I ordered. And usually cold when it arrives. Was my go to takeaway not now. To many mess ups