Domino's Pizza in Cambridge

manager is really don’t know how to talk to the customers … they really have zero sense of customer service.. i don’t recommend this place to anyone…… disgusting

Wish I had read the reviews before ordering from here. My order was never delivered despite calling them multiple times, and after a certain time they simply stopped picking up. Don't make the same mistake as me.

Este es el peor dominó del que he tenido una entrega, el personal es grosero y despistado. El jinete era tan grueso que no podía encontrar la oficina de correos en Trumpington.

I’ve read a lot of 1 star comments and was a bit put off but I’m down for giving places a chance so you don’t have too, the food was really good and all together took 25 minutes to reach me from when I ordered the food. Ignore the previous 1 star comments. This is a genuine real comment coming from someone who loves food :))) so enjoy

Very good response,test,......god again and again .

La pizza llegó después de hora y media , fría y chirriaba en la esquina de la caja . Casi ningún queso apenas tiene coberturas, secas e insípidas Lados mal cocinados Llamaron para quejarse de que un gerente grosero nos gritaba agresivamente, que nos colgaba No recomendaría

Fui allí y olvidé mi tarjeta bancaria, pero tenía dinero en efectivo, uno de los trabajadores de un chico indio kas fue grosero y no aceptó mis £ 4 en efectivo. Después de un tiempo lo aceptó y le di dos monedas de £ 2, las miró como si fueran falsas. Su personal chica india se disculpó y dijo que estaba bien. Sin embargo, pensó que yo lo estaba estafando por tres libras. 99 pizza y dije que obviamente no eres de Inglaterra y mantener el cambio. Estas personas necesitan permanecer en un centro de llamadas de estafa y no venir aquí a trabajar en Inglaterra. Todos trabajan en tiendas de comida rápida y no entienden inglés. Estoy tan decepcionado. ¿Dónde están todos los trabajadores ingleses?

Excellent. Served by Rudvij. Was so quick and efficient.

Good pizza standard dominos, staff member (Jenith) was very helpful and polite.

The only good thing was the delivery driver! He was very polite and professional, he even was disgusted by the grease underneath the pizza and it was so soggy. Pizza looked like it came out of a deep fryer!As for 1 of the manager's (I won't put his name)as this is getting reported to head office. Well he really needs to know how to talk to valuable customer's infact any customer's. Will definitely not use this branch whilst he is still the Manager! Totally appalled.

The manager of this establishment gave me and my friend some doughballs on the way home, lovely chap hope he has a nice life and lives long and prospers 👍

Worst service ever. Pizza arrived cold and soggy after 90 minutes of waiting. In particular the delivery driver was badly behaved. He not only refused to follow instructions to find the property because “he had no time to deliver” my order, but also threatened to throw the food in the bin if I didn’t get out the house to go find him instead. Will never order Dominos again, there better places to order Pizza from. Have since found Pizza Company on Mill Road with much better service and pizza.

Absolutely disgusted I ordered chicken kickers and found two long black hairs inside the coating of two separate chicken pieces

Gave me food poisoning! Do NOT visit. Ordered a pizza via the app. Delivery took ages and the driver completely ignored my delivery instructions. He called to say he couldn't find where I was (because he hadn't read the instructions), so I told him to turn around and come back, I would be at the side of the road waving at him. He then proceeded to ride down the road, wave back at me, and then carry on down the road, only to call me again and say that he still couldn't find me. I mean... seriously?! It was laughably poor service. When I finally got my pizza it was cold, incredibly thin considering it was just a standard crust, and the base was rock hard in places. Not very enjoyable at all. Within hours I had sickness and diarrhoea. Absolutely disgraceful experience. Avoid at all costs!

Really bad delivery system. Driver always forget some small item. And you have to make several calls to resolve it.

Use Domino's for our takeaway pizza. As the service is more reliable than other competitors in our area. I do find Domino's expensive. Then again I think most, if not all pizza establishments are. Especially for what you get. Delivery usually takes around an hour, which isn't so bad. As we now know how long to expect. I prefer the cheeseburger pizza, but i always make a slight change because I don't like tomatoes. So I add extra gherkins instead. The pizza crust was abit flat and dry in places. But the actual pizza was good. The second pizza we had a plain margarita for the kids. In my opinion it was overcooked. Sides we had fries and wedges. You never get a decent portion when it comes to sides. I feel its abit of a rip off especially as they class it for 2 people. When you only get a handful of fries. We will continue to order Domino's, but it's not something we would have on a regular basis. The cost is far too expensive especially when you add in delivery charge too. Ps. The delivery drivers always do a good job. Every driver has been polite and friendly. Keep up the good work on that front 👍

2 hours late no reimbursement cold pizza, do not order here, if you have. Refund it.

Chips were undercooked and hard , pizza was dry and cold!! I dont recommend it here as they always take on too many orders for how many drivers they have. Waited over an hour.

Do not order from here, I ordered a delivery which never arrived. Called up twice to ask for a refund, was told I would get one but never received it. Scammers.

Staff was very rude , we ordered and after our order was read he said you can't eat here.

DO NOT EAT HERE! Rude membership of staff the delivery drives are rude and claim do have delivered pizzas but he knock on my back gate of my garden! I was expected to hear that whilst sat in the front room of my house! In the winter domino’s no one’s gunna be sat in the garden waiting for pizza at 12 at night!! I waited 3-1/2 hrs for my pizza to turn up it had been re heated by domino’s hills road and sent back out! Been told I’m getting a refund been waiting 2 weeks and put in 2 complaints! Utterly disgusting! I have been in contact constantly via email and still nothing! They told me the reason for my pizza being 3-1/2 hrs late is because they are understaffed and very busy. Not my problem domino’s?!

DO NOT ORDER HERE - Have messed up my order multiple times, most recently I got offered a free pizza, after trying to claim said pizza the manger lied saying it was already made and sent out with my last order, the last order being the one that got me the free pizza in the first place, worst dominoes I have ever had the displeasure of ordering from

My recent visit to Domino's left me utterly disappointed with their customer service and the arrogant behavior displayed by a male staff member. The staff member's dismissive attitude and lack of willingness to assist were shocking. It's disheartening to encounter such discourteous behavior in what should be a customer-centric service industry. This experience has deterred me from patronizing this Domino's location again.

Very low standards at this particular franchise. Best avoided.

I wish to get one small pizza and one for free take away. Telling me different price and let me know dosent have that promotion but I make video from front door and inside where promotion been actually. I felling stolen and not recomendat at all.

Do not order from here! My friend and I ordered a pizza and it still hadn’t left the shop after 50 minutes. We called several times to ask what was happening with the pizza only to be told that it was coming and that nothing could be done about it. Thankfully, we had the option to get a refund over the phone. There are plenty of other Domino’s in Cambridge with higher customer ratings. Don’t waste your time with this one. Edit: I found out over recent months that the pizza takes a while to be delivered because it’s all delivered in a single car. The staff try to get as many orders done as possible before sending the Domino’s car out. I would recommend collecting it in store if you’d like your pizza to be given to you on time.

I ordered the pizza but it came quickly and it was very warm. Domino’s is my favourite pizza place and I never have any issues with it

Wouldn't give any stars. Took forever for the delivery to show up. The tracking on the app showed the pizza was delivered when it hasn't been. It's really confusing and frustrating. When you call, no one seems to know what's going on, does not give a straight answer, rather hangs up, though the cold pizza magically turns up very soon after.

Would like to give a shout-out to Pawan who I saw helping some people on a night out. Great guy.

Staff are incredibly nice, food comes fast.

Awful customer service. 50 mins after ordering, called to ask the status of the delivery. He said order hadn’t been procesyet. No explanation. I said I was expecting to Pizza to comasn about an hour and he just said he would cancel order. I called him out on being rude and he said that is just his voice and I was being discriminatory. I asked for his name so that I have some way of verifying that a refund will be made. He said it’s against GDPR. He then gave me his name as Welmer. Not sure if made up. After ordering over 30 pizzas here was not expecting this abysmal service. Hopefully refund will actually be made.

Took 5 hours to come, no refund but thankfully Tubin managed to get me a coupon for 4 cookies. Overall 1 star for dominoes 5 stars for Tubin. Give him a raise please.

Closed 2 hours before advertised

Always takes forever for the delivery to show up. The tracking on the app always shows the pizza was delivered when it hasn't been. This is presumably to ensure they hit targets, it's incredibly frustrating. When you eventually call after an hour or so to chase your order, no one seems to know what's going on, though the pizza magically turns up very soon after 🥴 If you're lucky your food might be room temperature with the correct toppings!

Chose ASAP delivery - 45 mins later still no pizza, it apparently stopped baking 30 mins ago so will be cold. Sat outside for 20 minutes waiting for driver, no indication of their arrival. Appalling, terrible experience

Best pizza in town, good service

If you’re looking for a great pizza place for takeout, look no further than this spot! The service is top-notch, with friendly and efficient staff who make the ordering process a breeze. As for the pizza itself, it’s absolutely delicious with a wide variety of toppings to choose from. The crust is just right, and the cheese and sauce are perfectly balanced for a mouthwatering experience.

Only got half my order phoned up and they said it went to someone else and told to wait 40 minutes for it. Only for it to turn up late and cold. Not happy at all

Multiple calls to chase a delivery which the website said had occurred, but was still in the shop. Arrived cold 2hrs late. Utterly useless. One star is over-generous.

Orders take over an hour almost every single time, and the pizza usually turns up luke warm to cold. The place is just the epitome of incompetence when it comes to delivering a service.

Would be 5 star but the price is through the roof. £20 for a large pizza!

Always claims the pizza has been delivered 30 minutes or more before it arrives and staff are unfriendly if calling for an update. The drivers are always lovely and polite so i can only assume the issue is at the store

Delivery takes longer than 1.5hrs. Try zizi.

I rang up to track where my order was in politely manner and then say rudely it’s on its way hung up before I could say thank you so much. I ordered my food more than hour ago and still waiting for it.

Leaving This Review To See If I Can Get A Free Pizza. If I Get A Free Chicken And Mushroom Pizza, I Will Change This To 5 Stars

We don't eat onion & mushroom. Personally mention donot add and request was made to replace with other substitute so we don't have to pay any extra. On counter chap 'Saabas' was arrogant and just wanted to charge for every little item as extra for... Forgot to remove onion&musmroom. When complaint simply look at me as if Its my fault, no apologies or offer the alternate. It was late night 22.30 hrs & we have to return to Addenbrooke hospital in Cambridge. Did not get refund nor apology and have to throw the money & pizza out. Reported to Domino's H. O. they are still looking into but till today not out come. Domino's. Bye bye from me & my family for ever..... Useless,

Waited hours for my order, for it to never show up. Still charged the full amount with no refund. Criminal.

Took 3 hours to get one large pizza delivered!! Wont be using them again

Open apparently but when you arove there is about five people looking like their there for another two hours with a Manager making his own decisions to close about an hour and a half early. Travelled to eat here. Seemed to be the only place open.

Once again burger pizza was without the burger sauce, no one told me they runned out of it no one said sorry we forgot, nothing. Once for delivery and once on a collection. In store atmosphere seemed good people were getting on with their tasks, I'm guessing it was a busy evening for them. My fault I should've checked my pizza before I walked away from the counter, but who would imagine that I should check if someone prepared my food good right? If I make meals I always double check if I put everything in. Burger pizza essentially with out that burger sauce is not a pizza anymore, that sauce is amazing and gives the pizza its actual name meaning and amazing taste with the combination of its ingredients. Maybe next time they won't forget but they forgot it twice they will do it again I guess.

1st time went for Domino's Pizza in Cambridge and it was so awful. Staff are t wearing any safety/hygiene gears like gloves , head cover with their bare hands and nails they were making the dough and with bare hands sprinkling the meat and so on no hygiene maintained. Not gonna again ever 🥺

Every time I order from this store they always give me less toppings than I order and still charging me for the full order...

Very tasty pizza, I like it and my whole family.

My friend orded food, he regretted his choice but it was too late. He enjoyed the food very much.

Amazing pizza and very friendly staff !! Reasonable cost and lot of options to choose from !!

Really rubbish Dominos. They always say your order is delivered then take hours to actually deliver. Don't answer the phone when you ring. Have tried a couple of times and each time it's the same.

This was the worse day ever ordering some delivery. Call the store the guy was rude at the phone and told me i need to wait another 20-30 minutes where i was already hour and half waiting. After 25 minutes waiting i called them again and he didn’t know what to say. I asked for refund and cancellation. He wasn't happy and again was rude. He couldn't even apologise. Waiting for my refund and deleting dominos from my phone.

It was okay, however you can't sit on the seats inside? Got told to move. Don't understand why, if u have seats and a table inside let us sit down....

I wish the one star wasn’t there - ordered on the app last night after both having really long busy shifts all day and couldn’t make it to the shops. They called us up saying they couldn’t deliver it and wanted us to collect after we had paid about £25 for one pizza and one side. And the delivery fees. We said we would like it delivered as the place is still open and ‘claims’ to do take away. They ended up hanging up on us and never delivered it. The person refused to give us there name or anything when we asked for it. Apparently they didn’t want to deliver to us as we were on the other side of where there other orders were going to. But then don’t say on your app you can deliver, and don’t take my money from my account if you can’t. Also this isn’t the first time I’ve had problems with this place, they say it’s delivered on the app long before ever arriving (every time). And don’t say you deliver when you don’t.

Such an awful experience, the food is such poor quality. Appalling customer service when I called to complain.

Yuck. The tomato tastes more like jam than tomato, there are no redeeming qualities about the awful pizzas. They're open late, so I suppose they might be better than some of the alternatives?

I like the veggie pizza there, kunal was very friendly

It's dominos, not much I can say

Terrible customer service, phone order taker didn’t ask any questions, mumbled and seemed irritated that she had to take my order. After over and hour and a half, I called to see where my pizza was and was informed that the address and phone number that she took were recorded incorrectly. Never got pizza. Terrible.

Not even worth 1 star late every single time what waste of time.

The food is okay but domino's in UK is too pricey in comparison to Australia

A standard Domino's outlet, a confusing range of deals available for usually good pizza. After seeing the reviews mentioning delivery, ordering to collect in store still resulted in quite a delay as the staff were too busy with the phone to serve the customers in store, even though we could see our pizzas ready on the rack just behind.

Pizza delivered after more than hour after several phone calls. After my second call, I was told “ ok, I’ll tell the driver to make your delivery first.”. The food was completely cold. Not worth ordering again from this place.

the delivery was late and i was falsely notified that it had been delivered via the app. We called to get an update and were told that it hadn’t been delivered…it took another 30 minutes. The food was stale, cold and unappetising. Called to request a refund and the guy on the phone was argumentative, rude and aggressive. Kept making excuses and made no sense whatsoever just to rudely tell me that they’ll put in a refund. Avoid at all cost

DO NOT ORDER FROM HERE!!! The delivery takes ages and the trcking says delivered even though they may even haven't make it yet. Tried calling and picked up after I have been calling for 20 minutes and the altitude cannot be worse!

Always marks it as delivered when it hasn't been and food arrives much later and cold- terrible service

Ordered 17:43 received 19:10. Never again.

Ordered a pizza at 4:13am baring in mind they close at 5am. Pizza was prepped and cooked super quick according to the app. Went out for delivery and the pizzas never arrived at all despite the app changing to delivered. You either need to hire delivery drivers that can deliver the product paid for, or you need to make sure the pizzas actually leave the restaurant. I just wanted to add, I was calling non-stop for 20 mins before they closed and they had no interest on picking up the phone. Will be getting my money back and not ordering from Domino's again. Well done to the Cambridge Central store for letting down the Domino's brand 👏 Absolutely disgusting service!!

Used to like ordering from this place but it has gone massively downhill recently, now every pizza I order turns up cold and can take over an hour and a half to come. The tracker says it’s been delivered when it hasn’t and it’s impossible to get hold of someone on the phone.

Disappointment every time, if I could put no star then I would. I love dominos but the one in cambridge takes the mik, every time I order, take 1-2 and abit hours to be delivered. Foood is cold, if I wanted a microwave meal I would of gone tesco instead of getting mugged. when You try ring up, there’s no one to help, takes as long as ordering and receiving food from another company. when They actually do answer they don’t seem like they care. Saying we give you free pizza if you call and order next time, then order with it being later with no added free prizza like they say. (it’s there excuse to get out of trouble every time) I’m really disappointed and will remember this until management and driver are replaced or I move town, which ever comes first. Absolute w*nkers

They didn’t even deliver our order, despite us calling them to check etc

It’s almost been 2 hours and I’m still waiting for the delivery. Tried calling the store several times but no answer. SO disappointed

Terrible service, rude driver, name was raful. I waited 55 minutes, pizzas was cold. I never order again. Shame on you dominos.

cold and late. I don't know if it's understaffing or an issue with branch management. Dominos should seriously fix this

Pizza app said it was delivered and when I called to enquiry I had someone who was aggressive stating that it will come when it's ready and hung the phone up on me. Very disappointing!

Always shows up hours late!! app says it’s delivered but it’s all a lie 😦

Ordered a couple of pizzas and the website didn't save a change. Got a pizza I couldn't eat and the lads at dominos sorted it. Good stuff

Awful branch of Domino’s. I’ve ordered from here twice and both times it’s been terrible service. Waited for an hour with no sign of pizza, even though the online tracker said it had been delivered. When I call the shop, they say they’re just starting to make it, with no explanation or apology. Pizza turns up 1hr 45 minutes later completely cold.

Its one of the worst place to order pizza because many reasons. They dont deliver you at time. They give you false information. They dont know where is their driver and when pizza is delivered, its cold amd tasteless.

1 star is generous! Ordered a late night pizza just after 1am on Wednesday. Firstly arrived after 3am which is a joke, we had fallen asleep by that time and assumed it just wasn't coming. No answer when ringing the store to enquire where it was as we weren't far from the shop and it wasn't like it was a busy Saturday night. Anyway, it did come, cold and pretty unappetizing. Also - fake pepperoni. Yuck! Unfortunately we have had the bubble guts since and it's now Sunday. Don't order from here unless you want to wait hours for cold food and then have your tummy pay the price the rest of the week. Gross. Avoid!

Terrible service, refused ambulance crew food as they only had cash and no card. Staff had attitude and muttered stuff under breath on the crew leaving

I would give 0 starts. Waited for over 2.30 hours and pizza was so cold and dry. The worst pizza ever. Called the store and they denied the refund. They all push the blame on each other. Neither the service nor the delivery was pleasant. Never will we order again from this place. The worst experience EVER!

Completely a poor service and it takes more than one hour to delivery. Totally disappointed on the service and this will definitely harm to the dominos reputation as well.

Waited over an hour for my delivery. Waste of time dont ever order from them. Be quicker making your own from scratch

Really poor. Guys please dont say it will be 20 mins when it will be 1hr + as wouldn't have bothered so is that fraud? Rude staff Note to Dominos - really like your pizzas it's a shame I don't want them anymore because of a few of these experiences...

Absolutely hideous. The tomato sauce and cheese wasn't even cooked properly. 1 star, cringe 👎

Terrible customer service. Claimed pizzas were delivered when in fact no pizzas had been delivered. It took two calls to the store and a request to cancel the order for the driver to finally show up.

Wife has been ill all week & wanted something yummy , Couldn't decide what to have as I didn't want to go out . So decided to get a Domino's delivered. Wow , delivered within 30 mins , Large Texan Bbq & Large Chicken Feast pizzas all for £19.99 . Pizzas arrived piping hot by a very pleasant member of staff , Absolutely gorgeous pizza , Plenty of topping . Will definitely order again . Thank you so much.

So me and my partner, also a man, walked into Domino's about 12:40am and was told you were closed (which to be honest it does say you close at 12am on a Sarurday online), so we walked on. We were waiting on a deliveroo round the corner at 1:10am for another takeaway and noticed a woman and her bf walk past with x5 pizza boxes of domino's. They said you served them after 12. So I'm assuming because we didn't have a rack you didn't serve us? Disgusted. Don't know why you didn't serve us then? I understand as it's past 12am but why not serve us, but serve the other couple?

Rude Staff,were not bother to serve me at all,miss leading prices and bogus offers when trying to purchase online does not let you follow through the offers from Nus student discount. Same on there own offers. spent more then an hours to do my order at the end i couldn't finish with my order as my discounts wouldn't work. Completely miss leading, sad that since new management thing's honestly gone down hill. After have to walk in the store to figured this out received 0 help from Manager,answers like nothing i can do. Have to head to papa jones instead.

Good pizza and tasty. Good service too.

Ordered from here a while ago and they forgot half my order. They left me with my pizza, went back to get my sides so by this time pretty much all was lukewarm. Called about this and the manager said to call off my mobile number and order for a free pizza next time. Proceeded to do that 5 times with no answer on my walk to the store. Got in to be told online orders only. Explained above. The guy at the front took my mobile and said there’s nothing about a free pizza. He then said I have been a good customer but proceeded to do nothing about it. Blind leading the blind in there

Order said delivered, waiting in hotel lobby and did not arrive ! Got back to the room called them and was told some really good story... I should release it..... Then recieved a call from the driver when I got back to my room...., You guessed it luke warm ffs their only 2mins around the corner...

Awful service. Do not use. Lying and deceitful. Said pizza delivered but never came. Scammed us out of our money. DO NOT USE UNDER ANY CIRCUMSTANCE.

If you want a lot of pizza, catch some Dominos offer and you will have it but there's no quality at all. My trick for this type of pizza to make it better is to frize it and after 2 or 3 days put it into the oven again. This way it's eatable.