Papa John's Pizza in Cambridge - Phone Number, Reservations, Reviews

Great service from the lady Anu, I would recommend as pizzas are great

never disappoints. nice staff. good deals on collection.

Best pizza in Cambridge and the hospitality towards customers is really appreciated…Thank you Rahul and Neha and you guys are doing an amazing job ..❤️

Best place in Cambridge to have the best pizzaa…really loved it and enjoyed….Thank you so much❤️

Good service, good food nice people : Rahul and Neha

Very nice customer service !!!!

Very fast service and tasty pizza plenty of toppings Keep up the good work

Definitely not open until 3am as stated in the app. Tried to cancel the order as soon as it was placed, was verbally promised a cancellation and refund by the branch, but I was charged anyway. Can't be trusted

Normally like papa John's for their range and their garlic dip but not a good experience here. Delivery was almost 2 hours from order. Tracker said it had arrived, and it took another 20 minutes to get here. Pizza was barely warm on arrival. Will stick with Domino's - smaller range but reliable.

Fast ordering! Forgot mushrooms om pizza one time.but nice folks that work here

Great food and customer service

Papa Jones pizza is the best pizza in Cambridge, very tasty and special thanks to Mr Rahul for his wonderful service. I will definitely come back and recommend to everyone. #bestpizzacambridge#

First time, was served by a lovely lady Anu at Newmarket Road. Great service, fast and enjoyed my meal. My new favourite now

food was sitting at the store for 45 minutes because they couldn’t find a driver, food arrived cold, wrong dips provided, and forgot the extra dips we paid for.

Neha was very kind and professional

Rahul was very nice, the pizzas were lovely and he treated us very nicely. It was good talking with him

Tried to put in an online order but the website wouldn't take my US mobile phone number no matter how many different ways I tried to format it.

Best service. Staff was really friendly.

Neha was really amazing and was good at her job. Been assisted very well by her.

Terrible customer service, took a whole hour to get our pizza delivered. And the lady on the phone wasn’t helpful at all, she ended the call abruptly without giving a proper update

Great service from Rahul Gupta. Pizza was too good

Lovely service with helpful staff. We always come here.

I frequently order from here. Good taste. Have vegetarian options as well. Nice staff.

Best Pizza I've ever tasted in all of my life. Doesn't match with Domino or PizzaHut.

After an hour, I called them to chase my order. And they needed another 30 minutes!

Do not order from here. These guys will scam you and gaslight you. Not a coincidence that their average rating on tripadvisor is around 1 star.

Bombay Spice Pizza!!! Must try!

Nice meal by Rahul and he was nice guy And he made nice pizza

The service is very bad I didnt get the pizza on the right time it tooks more time than expected delivery.

On four separate occasions, the Cambridge New Market Road Papa John's has promised to send someone with missing items from my order, never once had that materialised. The first two times were in January, each time it was a bottle of Pepsi Max, each time they promised on the phone to send someone round with the missing drink, each time no one showed up. When I called to complain they promised to add a free pizza to the next order alongside a free bottle of Pepsi Max, which I then called to add onto the next order. The person on the phone pretended to not understand what I was saying only after I insisted on being provided the replacement items, which when I pointed out he suddenly decided he could understand, pretended to listen and then sent out the order without the replacement items, and missing yet another drink. I then gave up completely with your store, until deciding to give it another go last week, two orders managed to come correctly, until today when they sent a dairy version of ice cream on an entirely vegan order. Besides this putting me off the rest of the food which I ended up having to give a way as a result, I called to ask for a replacement, which the woman on the phone promised to send out on the next delivery. Three hours later when I called back to ask where it was, she suddenly decided it would only be possible to provide the missing item on the next order, which naturally given your companies track record I did not trust. The Cambridge New Market Road store has essentially robbed me of around £25s worth of food, and sent a leaky non-vegan item which ruined a £40 order, which they then had the audacity to refuse to replace. There is an attitude in that store that robbing the customer for every possible penny is more important than honesty, integrity or delivering on what the customer has paid for. I do not say this lightly, I have never in my life been treated as poorly and with as much disregard by any company as I have by the Papa John's on Newmarket Road.

Great papa johns! Good service and food all round 👍

Late delivery and Bad management.

Rahul was extremely polite and helpful. Helped me choose the right pizza and get the best deal.

Beware hygiene rating is only 4 here. Order shows ready online but it is never ready when arriving at the store.

Been here a few times. I am a fan of another big brand.. But this one still wins! Beautiful pizza, have watched them make it too. Very good place, I've never had any issue. For fun I thought I'd just ask for a large pizza and be sure not to specify what they put on it. They made a hell of a guess, I'd have only had chicken on it as well 😂

Wonderful service big thanks to Rahul

Abdul delivered my pizza and side dish within a record time from ordering my order.I highly recommend papa jones.Thank you.

Papa John's never disappoints! From the moment you open the box, the aroma of freshly baked pizza fills the room, and you know you're in for a treat. The crust is perfectly golden and crisp on the outside, yet soft and chewy on the inside. Each bite is a delightful mix of flavors, thanks to their quality ingredients. The sauce is robust and tangy, complementing the generous layer of gooey, melted cheese that stretches with every bite. Toppings are plentiful and evenly distributed, ensuring a perfect bite every time. Whether you go for the classic Pepperoni, the savory BBQ Chicken Bacon, or the fresh and flavorful Garden Fresh, there's something for everyone. Their attention to detail is evident, from the fresh garlic dipping sauce to the pepperoncini that adds a nice kick. And let’s not forget the ease of ordering and timely delivery, ensuring your pizza arrives hot and fresh. Papa John's has mastered the art of pizza-making, delivering consistently delicious and satisfying meals that keep you coming back for more. Highly recommend!

Great experiance with papa john

Very friend team today here to collect my pizza. Rahul gupta and team. Brilliant! Thanks a lot.

Collection price is brilliant and pizza is always great! Good vegan options

Good pizza and really good service

I ordered a large vegan jackfruit pepperoni pizza from Papa John's on Newmarket Road, and my experience was disappointing. I received my pizza yesterday morning, only to find that it had a mere 10 slices of pepperoni, which seemed inadequate for a large pizza. When I called the shop to address this issue, the person who answered was not aware of the situation, and I had difficulty understanding her response. This lack of communication and resolution left me frustrated. Overall, my experience with Papa John's on Newmarket Road was unsatisfactory due to both the sparse topping on the pizza and the poor customer service. I hope they improve their quality control and staff training in the future.

Although the pizzas are usually good at Papa John's they are hit and miss from this branch. Have arrived burnt and or cold. Delivery is always late. They say they've delivered when they haven't. Tell you to call the store if still not received after 5 mins only to be told to be patient it's on its way. Zero points for customer service, zero points for delivery . Think I need to find a new local pizzeria.

The food is very delicious and the service is very good very good service from all the staff

Customer service is really bad. I ordered a pizza on this Monday(20th may) and it was not proper, toppings were only in the middle and pizza was sort of triangle🙂. I called them and he was really rude with me. I was a regular customer but I am not gonna buy from there again.

**Rating: ★☆☆☆☆** I've been a regular customer of Papa John's Cambridge for a while, but my recent experience has been extremely disappointing. Last week, I ordered a pizza in the morning and faced several issues that have left me reconsidering my loyalty to this place. Firstly, the delivery was significantly late, which is frustrating enough on its own. When the pizza finally arrived, it turned out to be the wrong order. Hoping to resolve this, I called the store and was met with some of the worst customer service I've ever experienced. The girl who answered the call was incredibly arrogant and unhelpful. When I explained the issue, she simply said she didn't know and abruptly cut the call, instead of trying to resolve it. It's incredibly disheartening to be treated this way as a regular customer. The lack of professionalism and care is unacceptable. Papa John's Cambridge needs to seriously improve their customer service and delivery reliability. Until then, I won't be ordering from here again.

I reviewed this Papa John's the first time I ordered from them, and they were great. Unfortunately, every order since then has gotten worse and worse. Orders are consistently 30-90 minutes late, cold, and wrong. Now they changed their policy (I called the store to confirm) to not allow drivers to enter apartment buildings, so you have to go outside to collect your order. Kind of defeats a big purpose of ordering delivery .... I kept hoping things would get better, but they've gotten worse. Sorry, Papa John's, but I'm done. Response to store asking if I want to be delivery driver: Sorry, but you didn't read my review. This was NOT a positive review. I've been incredibly let down and don't plan to order from your store anymore. The good review was from months ago, but things have changed for the significantly worse.

I recently had a disappointing experience with Papa John's on Newmarket Road. Last week, I ordered a pizza in the morning, and not only did my order arrive incomplete, but I was missing the chicken I had specifically requested. When I called to address the issue, I spoke with the manager, expecting a resolution or at least a courteous response. Unfortunately, the manager was quite rude and unhelpful, which only added to my frustration. This kind of customer service is unacceptable and has significantly impacted my opinion of this location. I hope that Papa John's takes steps to improve their customer service and ensure orders are accurate in the future. As a regular customer, I expect better.

Would give a lower review but backed on 2 orders we have had over the last 2 months. barely warm food, chicken and bbq pizza missing bbq sauce both times, not reviving the dip in barely any of the orders, never mind paying for the garlic butter dip specifically and just reviving the garlic and herb dip. Have been ordering from this one for 2 years and it’s only with in the last 6 months it get worse every time. I would recommend another pizza chain over this one if you can.

Don’t get pizza from here. Delivery takes about 1 hour and a half if you are lucky. We paid extra to get more pineapple and ham on our pizza but they didn’t bother to even try putting it there.

Supercalifragilisticexpialidicious, brilliant,yuppie😋👅

very nice quality of food they served copperating staff

I ordered at 3:45, for a 5:15 delivery. Did not happen. The tracker is absolutely useless as it stated at 5:20 I was "enjoying my pizza". I called at 5:30, to no avail. Store manager did not have a clue where their driver was, how to fix things. Called again at 5:45, got told to wait. They hung up no me after 5 minutes. Called again, no answer. Called again at 5:55, again, no joy, no clue what was wrong, where driver was. Pizza's arrive finally at 6:05. Cold, flat, dried out. I now remember why I only order from here once a year. It takes a year to forget the last bad experience. Worst service in all of Cambridgeshire. Update 7 May 2024: The response from the owner is an attempt to discredit this review by taking supposed "affirmative" action. Don't be fooled. They say they want to resolve the issue. But in reality, all they want to do is fool people into believing this was a "one-off", and not a chronic issue. I did as advised, giving all details. THEY, did nothing.

took over an hour and food was cold, do no bother. This has happened multiple times now.

Prompt service and amazing quality :)

Oh why didn't I read the reviews? Because Papa John's is normally a trusted brand. And why do customer service keep replying to say they are sorry but don't do something about the management? Here's my pizza. Burnt. Was supposed to have double extra cheese but they put that on a different pizza and tried to fob me off with the labels being on the wrong boxes. No, I was right, the extra cheese had definitely gone on a different pizza.

Helpful staff friendly told me all the best deals and thanked me for my custom great service

Really enjoyed my hour late pizza that didn't come as ordered... Was told we will get a free one on our next order but no code or voucher to prove it, basically told "trust me bro"...

Had a lovely pizza made by Harry, great customer service!

Excellent service from Harry and team!

They always change the status on the tracker to 'delivered' when it hasn't been. Their delivery stats are probably quite good, the reality is quite bad. When you call up its always, 'it has just been dispatched'.

Staff are rude over the phone, pizza is cold but te heated ok. Get me out of jail kind of food, disappointing

If only I could choose zero stars. We moved house today and I wish I had looked at the reviews of the local pizza place before ordering from the scam that is Papa Johns. To say it was terrible is an understatement, well I don't know if the pizza is terrible because it never actually turned up. The tracker said it was delivered so I called after another 10 minutes of waiting to be told 10/15 minutes, each time I called they added another 15 minutes which I did 4 times!! No apology nothing I'm fuming the 4th time I spoke to them they just did not care. They are basically a scam stealing your money and delivering nothing but disappointment. I thought my childhood was bad but in fact I think Papa Johns in Cambridge is worse!! Avoid like the plague!!!!

The app kept telling me a topping I wanted wasn't available, I hadn't ordered any toppings and when talking to staff they passed me around and then hung up. A friend ordered it. It turned up 20 mins late cold and not cut properly. Thought I'd give them a second chance after my first cold pizza. Never again. I'm only 10 mins away. Avoid

Espensive,delivery late and cool food

Pizza took an hour to deliver yet they said via the online tracker that it had been delivered within 30 minutes. Then, the delivery guy can't even find the right location but when he gets here eventually he says he's been waiting for 10 minutes. Overall just a incompetent team that should not be running a franchise.

Great food, lovely customer service.

I will never order from Papa Johns again, I had to wait over two hours for a pizza that never ended up arriving - I called over 20 times till I finally got a hold of someone - only for them to lie to me about the status of my order - they said it was out for delivery - and it did not arrive - an hour later - I finally get through to them after another 20 calls - they told me that it was still in store - absolute JOKE - do not give them your money - do not waste your time - life is short don’t wait for a cold pizza…

Absolutely awful, don’t order from here. You’ll never receive edible food. Consistently takes over 2-3 hours for delivery.

I’ve ordered twice from here and both times the orders have come 2 hours late, and failing to pick up calls

Ordered delivery to our hotel at 5. At 6 it said it was delivered despite us waiting outside for it when it said it was out for delivery. After calling and trying to get answers (and getting hung up on 5 times.) we gave up at 6:20 and went back to our room. Got a call from the driver that he was outside at 6:30. Food was cold and disgusting. Rude staff, poor service. What a bad stain on Cambridge.

Nikhil who works in night shift does a very fantastic job and deserves a good bonus for working hard

Ordered from papa johns. All the food I received was stone cold. I got a burnt garlic bread it was so burnt it made my mum look alive again. It was also crunchy to the touch. The pizza was cold. Nasty. Don’t go here.

Nice place to pick up and go! Papa John’s is delicious as usual

Best pepperoni and stuffed crust we’ve had in a long while! Yum.

45 mins late delivery for a kids party, after specifically ringing in the morning to arrange availability and time. Just unacceptable,

First timer, ordered a chicken fajita pizza for collection. Guess what, no chicken in the pizza! Well mistakes can happen, but Lady over the phone was adamant she did put the topping. Send pictures of the pizza to a whatsapp number shared, but of no use. They saying they can’t put chicken over a limit that’s why I can’t see the chicken ☹️ Drove all the way from Milton for a veggie pizza. Don’t think I would recommend. Thanks

Great pizza at a perfect pricing. And helpful staff.

Awesome service by manager and all other staff Quality 5star

Awesome service and hygiene place🩷

Excellent service on picking up order

Excellent pizza as always. 1st class

Pizza here is very delicious and staff is too frendly.

The best pizza in town. Cauliflower wings is a must try. 😋

Best food, best service. Rahul was really good at making the pizza and service was excellent. Definitely deserves a raise 💯

Service was excellent. The host helped us with explaining multiple pizzas

Had a nice pizza as well as good coustomer service, really appreciate Rahul.

Best pizza ever had in my lifetime The base was so fresh and yummy

Everyone was really nice and food was delicious

Service is very good and the food is very delicious

used for 3 years, never improved for 3years especially service

After placing the order, pizza and side arrived cold after a 75-minute wait. The pizza itself was disappointing with almost no meat visible for a meat-based pizza and the base was swimming in oil. Disgusting. And they say they quality check it. To make no mention of not receiving my drink at all. I can only imagine the delivery driver has had it or it remains rolling around in the boot of their car. Overall a badly disappointing experience and I will be requesting a full refund including the delivery cost. I won’t be ordering from Papa John’s again.

I come here quite a lot nowadays it’s handy as I finish work real late and it hasn’t disappointed yet, lovely food, nice friendly people and good price too

Do not consider any of the recent fake reviews. Still haven’t received refund from an order from mid Feb. The order was delayed by 1.5 hours and after calling 20 times (not picking up for 19 times), we were told that the order will be out for delivery after 30min. If that was to be believed, it would have been two hours since we placed the order. They were incredibly thrilled to cancel the order. Clearly can’t cope. Don’t even bother with this and support our local pizzerias if you can afford it.

Great service, great expierience

Ordered online for a delivery but the site didnt indicate that they do not do delivery within our address, called the restaurant to see if we could change the delivery address as it was ordered for delivery and not pick up. Person on the phone said that it was not possible to change it as it went through as a collection. We were very confused. So we had to travel on 3 buses to get to the restaurant just to be able to pick up our order and I was in crutches. On top of that, when we got to the restaurant there was no one to be found, we had to call the restaurant for someone to attend to us. Ridiculous! I personally would never order from Papa Johns Pizza Cambridge again. No customer value at all, worker seemed very unprofessional, no hand hygiene before touching food and on his personal phone during work. We demanded for a refund because when we got there the pizza was not even in the oven yet. This branch is a disgrace of a branch. Its a let down from all the other Papa Johns Pizza branches that I’ve been to. My advice is to train your workers well to deal with situations like this.

Pizza was super delicious and hot friendly staff I definitely be back thanks papa jones

Excellent service, gave us a large pizza after ordering a £3 lunch personal. Delicious wings.

Harry is a star, with best service during closing time. Would visit again!!