Red Planet Pizza in Wandsworth

Claimed that they delivered my order but never did and Just Eat will not refund me. Avoid at all costs, they are a scammy business who do not answer the phone, fulfil your order or refund you when they don’t. Instead, they record it as delivered. I’m seeking a chargeback from my bank for this.

One of the best pizza places in London. I don’t have enough words to express to be honest

I love Red planet pizza It's very tasty pizza

Shocking! Ordered online and waiting 1.5 hours. Called the shop 10 times - no answer. My order was eventually cancelled. Don’t bother.

Red planet pizza have just served me a cold, terrible pizza and with bad customer service, just order elsewhere! Pizza is uncooked and as hard as a plank of wood.

Ordered online - food took over an hour to arrive, when we called staff told us another 15 mins (order took another 30 mins) when it did arrive the pizza quality was not great so much so the wedges were the best part of a pizza order! We thought we'd branch out and try something new but definitely sticking with our local pizza place instead.

The wandsworth high street best food, i was filled to eat the pizza on takeaway but my eyes was not cause of the yummy taste of american hot spicy pizza. Love it.

Best pizza with valueable price

Fortunately, all is Halal food in this shop. The have chinese and pizza but after making sure i placed the order and enjoyed the food. fantabolous!!!

I always Collect my food just 2 min walk from my place. don't know about Delivery timing. Good food for good price

The quality gets better, smells good and is testy, well-done guys.

Absolute disgrace. Very disappointing this vendor is even allowed to use Deliveroo’s platform

This place should close immediately for serious lack of hygiene. The two guys working there were collecting water in an empty rubbish bin from a nearby car wash and were taking that to the pizza place. This is absolutely disgusting and could cause severe infections to people due to contaminated water to cook.

WARNING! Don't order from here, scamming everyone they can, Shut this place down, I just reported to the council

Just don’t order from them no matter what time it is. The delivery time is lie and it’ll take 4x as long at best, they’ll repeatedly say it’s ‘10-12 minutes away’ and it’ll take another 30 minutes. And when it finally does arrive, it’s a cold, horrible pizza. Don’t do it, you deserve better.

DISGUTING SERVICE, HASNT EVEN CAME YET, HOW IS THIS EVEN ALLOWED?????? LEFT HUNGRY AND THEY WONT EVEN PICK UPTHEIR PHONE. ABSOLUTELY AVOID AT ALL COSTS. WOULD GIVE 0 STARS. A SCAM AND A TIME WASTER, HONESTLY EAT A MEAL DEAL Update: we ordered at 10pm, kept on calling the restaurant for 3 hours, went to sleep hungry and gave up, woke up to find the food delivered around 4 am after my housemate picked it up in the pouring rain. Honestly disgusting how a restaurant can deliver almost 6 hours later in such unsafe conditions. SHUT THIS PLACE DOWN. ubereats and deliveroo should take accountability for advertising this restaurant with such good reviews.

Walked in here past midnight to get a pizza after a night out to be told they don't do pizza after 12 and instead only do Chinese......

We recently had pizza delivered to us. The delivery driver verbally attached the lady taking in the pizza in. The man proceeded to insult the lady and randomly started to say that all bengalis and Somalians are the same and are awful people. I still can't believe it. The delivery driver was someone direct from the restaurant. So not a delivery from deliveroo or just eat etc. I thought I must leave a review to warn others.

The pizza is always good, only one problem: the delivery time...

Food arrived stone cold. Repeatedly told on the phone that my order was "8-15 minutes away" no matter what time between calls. Eventually, they just stopped answering the phone. In total food took over 2.5 hours to get here, despite being advertised at 30 minutes. A terrible experience, choose literally any other option for food other than this

DO NOT ORDER FROM THIS RESTAURANT I placed the order at 00:50. After waiting over an hour I contacted deliveroo customer support. They called the restaurant and told me to wait another 15 minutes. I waited. I then contacted customer support again to tell them that it still hasn’t arrived. I was told to wait a further 8 minutes. This happened twice more until my order finally arrived at 03:15. The food arrived stone cold and I threw it in the bin in fear of food safety. Also please note, the restaurant manages their own deliveries so despite operating through deliveroo, there is limited support that deliveroo can offer.

DO NOT ORDER THIS IS A SCAM I ordered through deliveroo and the order never arrived despite the extremely rude staff telling me it was on the way numerous times. Never never order from here. The staff proceed to tell me I was in the wrong throughout and the order had been delivered etc. Never seen anything as bad.

DO NOT ORDER FROM HERE! Ordered 2 “mega” sized pizzas and garlic bread. It took over 1 hour and 30 mins to arrive. I received two small pizzas which were stone cold and stone cold garlic bread. I asked for anchovies on one of the pizzas and paid extra for this and there was none. Delivery driver was rude DO NOT ORDER FROM HERE ITS DISGRACEFUL!

Took 3 hours, never arrived and the MANAGER swore at me and my mother. Never, ever order from here unless you want to lose money. I lost 35 pounds. The manager sounded drunk. I cant believe he swore at me and my mother who just wanted some food for the match.

Said 10 mins on Deliveroo - took 2 hours.

Marketed as Wandsworth pizza on Deliveroo. Still not turned up over an hour after the promised delivery time.

2 hours delivery. Conned on deliveroo saying 10 mins. Food cold, over done and frankly disgusting. Half went in bin.

Awful useless and probably the worst place to get food from..

Only order the pizza. If you want a simple greasy delicious pizza, this is the place. Chips cold, small amount. No value for £. Forgot the rest of my order. They did try to rectify, still got it wrong. Pizza was good, a little cold. Very tasty. If I only want pizza, would order again.

Very nice pizza I recommend to all

I went to this place yesterday with 2 friends, and today I feel as if I'm gonna be sick and have major stomach problems now. Probably should have known when it said 2 for 1. Absolutely terrible.

Super pizza i ever had It was warm when delivered, fresh and crispy..i loved it

Yummiest pizza i have ever had. Perfect American Base pizza..this veg one i really love it...i recommend this shop for pizza lovers.

Do not waste your time or money! They were an option on Uber eats for delivery but when I called to check up on an order they said they didn’t deliver to my postcode and that I need to call Uber for my refund. They hung up and when I called back they said “they are going to sleep now”. So rude and unprofessional. Do not waste your money here!! They are not worth it. If I could give them less than 1 star I would!

NEVER AGAIN. I saw they had a deal for 50% off…I’ve been waiting 2 hours for a delivery that was meant to take ten. Big scam! I asked if it’s still coming & was told ‘if course it’s still coming what do you mean’ I’m an aggressive tone. This place needs to be closed down absolute joke!!

Shocking. Ordered via deliveroo and the wait time was 10 minutes. 30 minutes later, I called them and they said it would come in 6 minutes. Eventually after an hour it was delivered. It was cold and tasteless.

The worst place I have ever ordered food from in my life. Never EVER order food from here. Worst service possible. Rude - hung up on me over 8 times. Absolutely outrageous service. Anyone who orders from here will lose money.

Rubbish pizza in the town, bought few times but staff don’t know how to make pizza, burnt pizza every time and lazy staff, don’t care the customer.

Terrible, ordered though Justeats food never arrived. Called them four times, including while outside being told the driver was "right outside" avoid them absolute scam of a company.

Honestly can't say much worse. Never turned up and blocked my number

Horrible, horrible service, cold food.

Food was disgusting. The pizza was RUBBISH. And the manager was very rude over the phone. They were shouting and swearing over the phone when I explained the food was disgusting. They have absolutely no respect or regard for good customer service or quality food. Absolute waste of time & money.

Avoid this pizzeria. I had to wait for 2 hours including having to call them multiple times to request an update. The pizza arrived cold and stale. I phoned them to discuss this and was rudely hung up on. I would strongly suggest to find an alternative pizzeria. Not worth it and waste of money!

Delivery was 40 mins late when it finally came it was the wrong order. Called them back they sent another order waited 30 mins and again the wrong order. Dessert came frozen. When I asked for refund the guy over the phone said no do want you want. Unprofessional shop place shouldn’t be allowed to run.

Do not order from here. Staff lied about a delivery which never arrived and were incredibly rude and aggressive.

Ordered food but never received

DO NOT ORDER FROM THIS PLACE. On Deliveroo they were over an hour late with the order, they lied about their driver leaving with my order then dodged my phone calls to avoid giving me a refund. Never got the food. Disgusting behaviour.

Housemate ordered a pizza and garlic bread, that came 20 mins late! Then when being called 2 or 3 times to ask on the whereabouts Of the driver, the man over the phone was so rude. The pizza arrived and was cold we called back man basically said he doesnt care. U deserve no stars your pizza was disgusting no flavour wouldnt of thought it was a barbeque basesd pizza. Bad Customer service at its finest! Big pandemic trying to support food businesses and this is what u get.

This place is pure filth. Avoid at all cost

Over an hour late and still no idea when our order is arriving. . . .

The worst pizza place in the world. How this establishment is still allowed to operate is beyond me. I am dedicated to seeing this place close down and the owners be held accountable for abysmal service.

DO NOT ORDER!!! Took 1 hour to come. Delivered wrong food. Deliveroo no help, Red Planet clueless and rude. Ruined our evening.

Worst restaurant I ordered food and I did not receive the food but they took my money don’t order from here worst restaurant to exist they call themselves a ‘restaurant’ but don’t even give u ur food when u order it they just take the money

Got tricked into ordering this off deliveroo. Horrible pizza, arrived an hour late. Absolute rip off, inedible food. Should be illegal

Terrible service. Leaflet opening offer - 14.95 for two pizzas, two wedges, garlic bread with cheese, chicken dippers and two dips and only two pizzas arrived. One of the pizzas was wrong. Finally got full order 2 hours after ordering and the guy on the phone was really rude

I called to order a pizza to collect within the hour. Due to Covid, I called ahead so I would not be waiting around in-store. The member staff was rude and dismissive, saying I need to call just before collection. Please work on your manners.

It's not even worth 1 star, but there's no option for no star. Ordered the opening offer and after a 2 hour wait I was told that it's on its way. When rung back after a while they told me that they haven't got my order at all! That a website went down, which was not true. The order was accepted and money taken. Will never use Red Planet Pizza.

Horrible! Ordered a delivery, promised to be a 30 minutes, after which I called the restaurant and been assured the driver is almost there. Another 30 minutes later he finally appeared. Called me and rudely told me to come downstairs FAST, as he is not entering the venue. And he also decided to keep my drink.

Do not order from here. Did not deliver and claimed that they did and completely denied it and rude on phone

Ordered online for the opening offer which was for two pizzas, 2 portions of wedges, garlic break and chicken dippers. All that was delivered was two pizzas. Called the restaurant and they said it was not an offer available on the website (it is still on the website). Would not offer a refund.

I hope this place is closed. 2 hours waiting gor my delivery at 2AM, literally no excuses. Ridiculous.

BAD PERSON TALKED TO ME RUDE AND TRIED TO REPORT POLICE ON ME!!! ALSO, THEY HANGED UP SEVERAL TIMES AND TRIED TO “CALM ME DOWN” NEVER GO!!! ZERO STARS AND NEVER GO UNLESS YOU WANNA GET SCAMED

Disgraceful service. Our order was 25 minutes late and still had not arrived. After 2 phone calls where we were kept on hold for 5 minutes each the man on the end of the phone lied and claimed the driver had come to the house but nobody answered. This is a blatant lie, we have a concierge and security cameras that show this did not happen. They then said the order would be another 20 minutes despite the shop being less than 5 minutes from our house! The man on the phone then said he had cancelled our order, and hung up the phone. Liars and lazy.

Biggest joke ever ... don’t order here. Food never arrives

Bad delivery service experience

Best customer services and best quality food in the town, I came to the shop Thursday morning.👌🤗

Terrible experience start to finish. Ordered a meal deal that apparently doesn't exist, so some of the ordered food was missing from the delivery but we were charged the full advertised amount. The food arrived 45 minutes after the estimated delivery slot and when I called to enquire as to the whereabouts of the food the person I spoke to was extremely rude and unhelpful. On top of all of that, the food itself was so poor - probably the worst pizza I have ever ordered. Avoid.

Order via Deliveroo. Claimed they delivered my order and called me but I was unresponsive. Following this I checked all the other reviews and realised there are many other customers with the same issue. Deliveroo refunded my order.

Where do I begin. Firstly, 2 large pizzas were requested. A fresh italian and a farmhouse. Not only did it take 2 hours for it to arrive but toppings were missing. Fresh Italian was meant to have mushroom/peppers/onion/beef/pepperoni/ham. Instead I recieved CHERRY TOMATOES?!?! Peppers and mushrooms. How and why is another question. Up next the farmhouse. This cheap place was meant to add bacon as listed in the ingredients and instead there was what looked like burnt poker chips standing up right rather than actually placed onto the pizza. It came cold and overall embarrassing. Imagine the worst part is they try to call it italian but the closest theyve come to italy is when they visited Iran...

Food never arrived. Given the run around by the people answering the phone. Could not remotely recommend.

Its A SCAM!!!!!!! I ORDERED OFF DELIVEROO WAITED 2 HOURS,DELIVEROO KEPT ASKING ME TO WAIT BECAUSE THEY SAID THIS COMPANY HAD THEIR OWN DRIVERS BUT IT WAA STRANGE THEIR NUMBER DIDNT WORK. I ENDED UP BEING REFUNDED AND COMPANSATED BUT STILL HUNGRY BECAUSE THIS PLACE DOESNT EXIST¡!!!!!!!!!!!!!

ACCEPTED MY ORDER , TOOK MY MONEY , DID NOT DELIVER MY FOOD

DO NOT ORDER! YOU WILL NOT RECEIVE IT!!! I waited over 2 hours for my order online and never received it. Lost all the money. There is no way to contact them to enquire about it either. They are thieves. Don’t waste your money, go somewhere else. The fact that Deliveroo allows them to continue to be on their site is a disgrace. Disgusting service.

Muito aconchegante o local e saborosa a comida. Atendimento especial! (Pt).

Tiny pizza, arrived late and cold. Don’t order from here.

INCREDIBLY aggressive and nasty manager who will threaten you if you try to complain. Ordered on Deliveroo and after 3 hours had still not delivered. Called later and they said they had left in the STREET but it disappeared! Refused refund.

Ordered from here on Deliveroo, my food never came. When I called them they said 15 minutes I waited then called them again, they said its coming and hung up on my face. They started to decline my calls after that. AVOID AT ALL COST.

This is a front, it's not a real pizza place. Do not order from here. The fact its still open should be obvious it's not a serious pizza company. Always police and fighting whenever I occasionally pass

Zero stars. Ordered via deliveroo. Didn’t check google reviews until after my food never arrived and I had the order refunded. This restaurant should be removed from all ordering platforms. AVOID AT ALL COST. YOUR FOOD WILL NOT ARRIVE.

The rudest ive ever been spoken to by anyone ever in service. I literally live above this place and still don't order food from here. T-E-R-R-I-B-L-E. Go across the street where the people are nice and the pizza is good.

Worst customer service. I call twice to check where is my order and it being delivered after 2 hours and the guy on phone told me you bought pizzas on offer rather than standard ones. He was ridiculously rude, wont recommend to anyone. Customers should deserve some respect.

Never ever order from this place. Orders from deliveroo and waited 2.5 hours only to find that it never got delivered. Joke of a restaurant. Never ever order from here.

Food never arrived. Contacted my bank and they refunded me. Don’t order from here and contact your banks if you had the same. You’re protected under the UK Laws.

Worst place to get food ever. The food delivered was disgusting to say the least. Went in the shop the next day to talk (calmly) about my order and the owner wanted to have a fight. Seriously!!! Do NOT get food from here!

The absolute worst service I have received from a take away in London! They delivered so late and when I rang up they hung up on me! If I could give it no stars I would! They need a course in customer management! DO NOT ORDER FROM THEM!! Also once we got the food it was over cooked and disgusting

What a joke, ordered food paid over the phone, never received. Now wont refund unless i go to them to collect,I am on holiday and dont have the time or know the area. What a service and just eat are a joke. Its not about money it’s principal. #redplanetpizzashouldbeclosed

Awful. Delivered 30 minutes late. Received completely wrong order. Was also burned and cold. Couldn't have really done any worse! Never use again.

AWEFUL! If you are going to close early take it off of just eat so people don't waste their time and money waiting for food to not come! I tried to call the restaurant an hour and a half after I made the order and they wouldn't answer. Presumably they had closed but still kept my money! Never using you again!!

Ordered food, didn’t show up. No answer on phone.

Ordered food and they told me an hour later that they dont deliver to my area, took my money and didn't deliver, NEVER ORDER FROM HERE!

food never arrived. AVOID AT ALL COSTS

Do not order from here honestly. I ordered from here last night and they didnt deliver the pizza at all. I phoned them up today to ask what happened and the guy said he doesn't care and hung up the phone. I will be reporting them to trading standards to see how they don't care then!

SCAM: Do not order! They will accept your order and not arrive. Happened to me just now and so did other people down below. They are trash.

I ordered a pizza through delivered, waited 2 hrs and then was told it was delivered. When I called the restaurant they hung up on me. I called back then they took the phone off the hook. I'm so angry right now.

APPALLING. They accepted my order, took my money then refused to deliver my order because apparently I'm outside the catchment areas for delivery. (THEN WHY ACCEPT MY ORDER AND TAKE MY MONEY?) Then when I called up for a refund, they gave me a whole lot of abuse on the phone, calling me a C*NT and telling me to Shut the F*ck up. AVOID AT ALL COSTS!!!

My order didn't come at all. They just lied that my number was off and they cancelled the order. When I called to find out where my order is, they answered after the 5th call and told me that my number is not good. Rubbish service. I am not going to order again from this place.

I am so disgusted with this place. I kindly asked if they could call my mobile on arrival as I have a baby sleeping. They ignore my request and ring my door bell 3 times waking my baby up straight away. After I spoke with the driver he laughed and went away. When I opened the piazza it looked like it had just been put in the microwave and reheated. DO NOT ORDER from here, complete waste of money.

This is by far the worst company i have ever used. My usual place Chicken Pizza Palace (highly recommend) was closed so had to resort to trying a new place, this place, this joke of a company. I didn't receive the food. I called asking about it, they were rude and obnoxious about it. I asked for a refund and still not received it. This was 3 weeks ago. Stay clear! New management or not, the service is abysmal. I've had to contact JustEat and other localities to get this refund. Its not about the money its teaching these people that they cannot get away with the service and attitude they provide!!!

Absolutely Rubbish. I ordered pizza and some sides at the start of the day and they did not have either of the 2 sides I wanted, but I only found this out after I had paid for the order so I accepted replacement options. To add insult to injury, rather than giving my a can of coca cola and a can of fanta like I ordered, they gave me a big bottle of diet coke which I dont like. The pizza itself was tasteless and I honestly cant think of anything good to say about this order. Bottom line - avoid

My pizza came covered in chills instead of tomato sauce!! Especially bad when you get bad reactions to chilli - not professional or safe. Choose a safer pizza option at another shop on the road.