The best restaurants serving Other european-cuisines food in England

I had a booking at your hotel from December 1st to December 6th, but my stay turned into a nightmare the moment I stepped inside. From the outside, the hotel looked like a charming little place, but as soon as I opened the entry door, a horrible, musty smell hit me. It only got worse when I went upstairs—the stench was unbearable, and the carpets were filthy and stained, as though they hadn’t been cleaned in years. When I finally reached my room, the same awful smell lingered. The room was so dark and unwelcoming that I had to open the windows just to breathe. It was freezing outside, but closing the window was impossible because the odor would immediately fill the room again. I was exhausted and tried to rest, but I couldn’t sleep due to the cold or the suffocating atmosphere. The bathroom was no better. There was visible mold, and the toilet brush was disgustingly dirty—it was clear that basic hygiene standards were not being met. I felt deeply uncomfortable staying in a place like this. Out of desperation, I contacted Booking.com, hoping they could help, but their response was far from helpful. I then decided to read the reviews for the hotel (something I now deeply regret not doing beforehand) and was shocked to find countless other guests describing the exact same issues I was experiencing. I spoke with the receptionist about the problems, and to their credit, they acknowledged everything I mentioned and apologized. They offered me a different room, but I refused because the smell throughout the entire building was unbearable. I then inquired about a refund, and the receptionist assured me that Booking.com would process it since it was a third-party booking. Since then, I’ve been stuck in a back-and-forth between Booking.com and the hotel, with neither taking responsibility. The hotel has refused to offer even a partial refund, not even 50%, which I think is the least they could have done given the appalling conditions. To be offered absolutely nothing after such a miserable experience feels deeply unfair and disrespectful. I feel completely let down and ignored. This is not how customers should be treated. I trusted this hotel and Booking.com to provide me with a safe and comfortable place to stay, but instead, I was subjected to unbearable conditions and no resolution. I sincerely hope you take this complaint seriously and reconsider how you handle situations like this. No guest should ever have to go through what I experienced.

I have experience better nandos being completely honest, I don't know if it was just an off day but the chicken was incredibly dry on both our dishes, other then that all was good, the staff are lovely and extremely friendly!

Had a small issue tonight with my order which was quickly sorted. Fresh hot pizza arrived to make up for the error (which I've never had at Moorlands before) if you want a nice pizza with a spicy kick the Asian Flame is the one for you. Will definitely be ordering again!!

This place is permanently closed so do not book, we found that out in March for our anniversary dinner... Contacted the reservation company too but seems they are still letting people reserve... Poor form all round

La comida era absolutamente delicioso, Joe el chef es un crédito a este hotel. El bistec fue cocinado a la perfección y fue el mejor Iv tenido en mucho tiempo. El tamaño de la porción era bueno, especialmente el pudín de toffee pegajoso con natillas que era delicioso.

Was directed to a table ... but the bench we were sitting on was sticky and disgusting. Didn't stay as this was as good enough indication to me of their attitude to hygiene. Lots of staff standing around chatting, but obviously not enough people cleaning.Shame as we used to like Nandos and were hopeful after a failed attempt to eat at the branch in Finchley Road a week or so ago where the staff were not quite sure whether they were actually open to visiting diners!

Nice atmosphere very busy nicely decorated had cappuccino hubby had sticky toffee biscoff I had carrot cake spotless staff lovely

Paid £30 to reserve a table, told to sit anywhere , when questioned why we didn't have a reserved table the person serving asked if we had a problem! ,very hostile attitude. we sat the same person threw the menus on the table , not a word spoken and then walked off. The place was dead - no atmosphere a couple of people sitting with laptops and no one eating, so didn't understand why they charged £30 to reserve a table ! we ordered food and drink at the bar, after looking at the delicious pictures online of the massive homemade Yorkshire puddings and lashings of gravy very much looked forward to it. What came back where 3 stone cold plates - even the gravy was cold, a bit of brown unidentifiable meat, slice of burnt cabbage, a couple of roasts and 2 obviously Aunt Bessie's Yorkshires, still frozen , we immediately sent all 3 plates back , and because of the attitude of the server said we had decided to leave , could we have a refund please? Went over to the till, upon we where asked what we had ordered and how much it was, I offered my card to receive the refund ( again as we had paid when we ordered ) and was snapped at for not understanding it doesn't work like that , after apologizing for not understanding the till arrangements in the establishment ! I was then told to leave you have your money back ! checked my account, no we don't so just told to email and it will be sorted, Not one word of an apology ! and ruining our day out - Avoid at all costs - Never been anywhere like it the staff are the rudest you could begin to imagine - they really should go and work on a doctors reception or something instead of contributing to why hospitality is on its knees !

The first impression is sad,... ;((( there is no atmosphere like in the old previous place, a place that was warm and cozy, it's a pity that the tables are very close to each other and you have to be careful not to disturb those next to the table. The place is mixed in with the crowd of other places, the menu is already in the form of a plastic cardboard box, previous dumpling sets he doesn't exist anymore !!!! ,you have to go to pick up the bill because the staff forgets to take an interest, ;(( generally it's not as nice as it used to be.

We held my mother-in-laws wake at E Eighteen for 40people and my four grandchildren. Sian and her mum could not have been nicer or more welcoming even cooking the children a proper meal. The buffet food was excellent and plenty to go round with some left over. Amazing as I had to increase the numbers by 10 at very short notice. We have eaten there many times and would highly recommend E Eighteen for meals and now also for any functions. Thank you all at E Eighteen. Loraine

The place may have changed owners as it’s not the same. It’s really off putting when the man serving the food constantly touches his face, doesn’t wash his hands after or wear gloves. The salad portions are about half of what they were previously and I won’t be returning.

Very friendly, lovely food, clean and organised.

So we arrived around 5pm tonight, one young lady at the bar - clearly under staffed but she done her best to cope. We then went through to the restaurant for a meal, the special was a lamb stew, you could see to the bottom of the dish like a concentrartion camp soup, seriously for £28! My burger arrived and was burnt on the oustise and luke warm in the middle, TBH Mcdonalds is better. Whilst eating the meal we we kept having to slap off the flies and its not even summer, I counted 11 on the beams over my head. Despite all this negativity the staff were very good. Less than impressed and well over priced for this poor meal.

Extremely bad customer service. Very rude manager who scolds customers with foul language. At the request of my friend to put the salad in a separate dish, the manager started yelling like a psychopath, he shouted at us that he was not going to put the salad separately from the burger. He insulted my friend so terribly that we were all in shock! I have never seen such rudeness in my entire life. I will never order food from this horrible place again and would not recommend to anyone unless you want to be insulted and yelled in your face!

They were so so rude to us. We order delivery and they said we orders pickup which we did not do then they recited our address (which was not correct btw) and we were like how do you know our address if we ordered pick up? We told them there was something wrong with their system and they just kept shouting at us. It was very unprofessional, then they told us to cancel our delivery so we could get refunded but then they purposely cancelled it on their end so we couldn’t get refunded. Absolutely disgraceful behaviour