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The best restaurants serving Other cuisines food in City Centre Edinburgh, City of Edinburgh and Lothian
262 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
281 Opinions in 2 websites
Skybar review 1 year ago today we got married at the sky bar and it has taken me this long to think of the words I want to use to describe our day. The initial planning / communication was mostly great leading up to the day. The day seemed to run smoothly apart from a few minor issues such as the wrong wine on the table, some decorations missing / in the wrong place despite writing down in detail what was to go where and when, the vegetarian meal looked and tasted COMPLETELY different (and much less tasty) than when we had it at our trial but nothing we thought too much into. It wasn’t until the following morning as we were getting ready to leave the hotel and head home that an issue arose, we had planned a lovely relaxing day with our children enjoying our first day as a married couple but that was spoiled when we realised our legal paperwork wasn’t where it was supposed to be, or rather where the staff had told us it was. We searched high and low in the hotel room, and with only us entering the room it should have been there. Upon further investigation from the hotel staff they informed us that cleaning staff had been in our room (when they had no reason to do so) after our legal paper work had been taken up to our room and it was explained to us that they “must have binned it” binned an envelope and bag that was sitting on a chair? No where near a bin? I highly doubt it. Upon further inspection when we got home we also realised our personalised, engraved ring box and our hand fasting ties from our ceremony were missing too! So a member of the cleaning staff had decided it was acceptable to enter our room because and take our belongings, very important ones and sentimental ones too! Our first day as a married couple was so stressful and really put a dampener on our wedding day which should have been one of the best days of our lives. Thankfully our celebrant and the registry office were both so helpful with organising new legal paperwork and having it all signed, but everyone had to go out of their way, rearrange plans etc to get it signed again on time! And what did we get from the hotel? A measly apology and a £500 refund like that was supposed to fix things. Our wedding, like most, cost us an absolute fortune. It should have been a perfect, well organised day, but staff couldn’t even get the smallest of details right. Our food at the end was supposed to be saved for the following day too, but nope the staff who looked like they couldn’t care less, binned it all. We looked past these small issues at the time but when you sit back a think of everything that went wrong on that day it has really upset us. There was also no follow up on how the staff were dealt with and if they had ever gotten to the bottom of where our belongings were. If we could go back and change things we definitely would not have had our wedding at the SKYbar.
2034 Opinions in 2 websites
This was my first meal out for 15 months and what a disappointment. Firstly the non-alcoholic drinks a swizz. Raspberry Soda, more ice with some flavour. The food is amateur and ridiculously priced. Service was slow and sadly lacking in the realities of COVID. A shame, as I was looking forward to food I had not cooked.
277 Opinions in 1 websites
Awful place. Basic food served without flair or care. Staff so obviously didn't want to be there. A trap for poor, unsuspecting tourists (locals would not patronise). ONE TOILET, DISGUSTING. NO LOCK ON THE DOOR, GRIM, DIRTY, HEALTH HAZARD. A horrible experience.
185 Opinions in 1 websites
From entering the cafe the staff appeared to have plenty of time to stand around and chat to each other rather than serve a queue of customers. Upon reaching the till the two female staff members were stood chatting, only one was was actually doing some working as she was preparing hot drinks. After several minutes we had asked politely if we could order food as we were told that they stopped taking food orders after 4.30pm. One member of staff was making drinks whilst the other just talked and said she would be with us in a minute. That staff member then muttered to her colleague and pointed, nodded and laughed at us. The attitude and lack of customer service skills was utterly appalling to say the least. We were then spoken to by another member of the team like crap, no manners or respect was given as we were awaiting glasses to be given to us which we had to ask for 3 times, so that we could get some water. We were also waiting to collect the hot drinks that were ordered. We were expected to move further back down the queue in the opposite direction of the water tank. So very unsure what was expected of us in order to fill the glass with water. After pointing this out she was continually being rude and abrupt and continued to ask us to move in the opposite direction to rejoin the queue of customers awaiting to be served. I had then asked to speak with the manager, the male turned round and he was also rather abrupt and rude and lacked skills in how customers should be spoken too. Not one apology was given by any of the staff in the cafe. The seating area was filled with empty tables uncleared and we had to clear our own table. After a discussion at the table our party of 5 had discussed contacting head office and suddenly the attitude of the staff changed and the manager had made an effort to be nice. Albeit to little too late!! His attitude before was also rude and disrespectful, if he wants customers to be polite and respectful then I suggest this works both ways, our response was a reflection of their attitude and sheer disrespect towards us as customers. Upon leaving and entering the food hall we were heading for Aisle two to access the toilets. A lady had over heard us and the level of service from this lady was high end in comparison to what we had just encountered. We had a discussion with this lady who apologised on behalf of the experience we had encountered and she was absolutely lovely. 10/10. During our visit I may also add that several loud smashing bangs came from behind the counter several times as crockery had been dropped and broken. The staff seemed to be in a rush to finish but had no time for the customers.
83 Opinions in 2 websites
Booked in the restaurant for our 20th Wedding Anniversary. We weren’t staying at the hotel but did add that we were celebrating upon booking. We arrived early expecting to have a drink at the bar but the table was ready for us. We received a complimentary glass of champagne each on arrival. The staff were fantastic and couldn’t have done more. They even sorted us out with a special dessert to help celebrate the occasion. The food was to a high standard and the portion size was perfect. Altogether a fantastic meal and exemplary service.
77 Opinions in 1 websites
I come to this starbucks 3 x a week for the last year and a half I need to say all the staff are amazing but especially Pavlina she's always. Gone above and beyond her customers her service is so so good it's so natural for her her smile lifts my day we have amazing conversations please acknowledge her if your ever in store she's absulutely amazing thanks so much she knows most regulers by first name and goes out her way to say hello even if she hasn't served you absolute LEGEND wish staff were like her all over business would be thriving
76 Opinions in 1 websites
Wow The service here was shocking 7/10/2022 Firstly girl behind counter you could fit a carpet in her bottom lip Looked depressed No please no thank you Anyways on to the next girl Blonde hair I waited like 5 mins for my order 😩 I thought they had forget about it. When I approached the counter to ask they put there hand up and says you'll get yr drink when it's ready I run my own shop just up road and would never or never even thought about treating a customer like that even when it's quiet nevermind busy