Caffe Nero in Edinburgh, City of

Poor customer service. Didn't have what we wanted. Staff spoke very poor English so struggled to communicate this and worse treated us like an inconvenience. I'm sure on a different day they'd be fine but on this day it was not good.

Fantastic place and lovley coffee

Fallen for their Hot chocolate with cream on top. Must try.! ☕️❤️

Their waffles are beautiful and worth a try 👍🏽😋

The toilets were very problematic, there was only one cabin and we had to wait in line for a long time.

Good coffee and side dishes. Indoor environment too heated.

Coffee prices are pretty fixed here. Good selection of pastries.

They seem to have a fruitfly issue

Good coffee for a chain. Place to sit with views of the royal mile.

Rude barista. She is in the wrong line of work. We will be here for a few days, but won't be back.Unsat.

Coffee was good but the outside patio had a lot of dirty dishes on the tables. Good location, right where the action is.

Take a break and enjoy Edinburgh's audience.

They really need to fix their bathroom situation

Very small place and a bit chaotic at peak time (understandable for the area it's in). They make coffee and drinks and have a fridge with ready-made sandwiches that warm you up on the spot. It is a good place to eat more economically while being in the center.

RACIST !!!! I recently had an extremely disappointing and hurtful experience at Café Nero. Upon ordering my coffee, I noticed an empty seat and asked if I could sit there. Despite this, I was repeatedly told there were no available seats and was handed my coffee as if I was just supposed to leave. I insisted there was a free spot, and when I pointed it out, the staff reluctantly agreed but initially refused to clear the table, which still had cups from the previous customers. When they finally cleared the table, it was done with an audible sigh, as if my request was unreasonable. This entire situation made me feel unwelcome and disrespected. It was hard to ignore the feeling that this treatment was rooted in racism, given how differently I was treated compared to other customers. No one should have to experience this kind of prejudice, especially not in a place where you just want to enjoy a coffee. Café Nero needs to seriously address their customer service and ensure all patrons are treated with respect and dignity.

Very small place, few tables and bathroom closed for maintenance

terrible and hurry service. They don’t have patience to listen to all the requirement

I went to this cafe twice. I loved the atmosphere, very cozy although small. The guys who serve are very friendly and the service is fast. If you are lucky and find a small table next to a window, you have a direct view of the Royal Mile. Otherwise, if it's not too cold you can sit at the little tables outside and enjoy, in addition to the coffee, the music of the bagpipes.

We were there several times on our trip. It is right where the tours leave, so we took the opportunity to have breakfast there before leaving. It is literally next to mercat cross. The best coffee I had in Edinburgh, since the rest was like watered down. The pastries were very good, not too much variety. The prices are somewhat expensive, but it is normal for where it is located. The service is a bit slow and the staff could be a little more friendly. It has few tables, so it is not easy to find a free one. We did because we went very early in the morning.

Staff is nice, fast and efficient. Coffee is good and they have vegan sausage rolls and pastries. Worth the stop for a quick bite and coffee.

The café is good and the workers are friendly, but all the muffins, desserts and pastries are not halal unfortunately 😔

Great coffee and quite atmosphere

Geeat coffee shop located right on the Royal Miles near the most popular churches in the city. Helpful and welcoming staff members. Clean restaurant. Only purchased some juice shots this time.

Geeat coffee shop located right on the Royal Miles near the most popular churches in the city. Helpful and welcoming staff members. Clean restaurant. Only purchased some juice shots this time.

She is very rude and discriminatory

Very good place, service. Very clean and organized.

Nice cup of tea, and friendly service

Surprisingly small. The service was very friendly. Seemed a bit rough, but otherwise fine.

Surprisingly small Café Nero. The service was good, coffee standard, ambience rather manageable. Unfortunately there were a lot of used dishes lying around that had to be put away yourself, otherwise there would have been no space.

This is a cute shop and has a good ham & cheese croissant! Although, if you are planning on getting here early before a tour, don’t expect the service to be very friendly. She was very rude and had an attitude about us trying to order coffee and food.

Cramped, with a fair share of choices. Still hit coffee on a rainy Scottish day is a good start for your day. Great location thus 4 stars...

The location is very nice, the employees are kind and caring. Coffee and desserts are nice.

Airport cafe, long on service..

filthy toilets, disgusting dirty tables rubbish on floors. Coffee stains up walls chipped Caffe Nero stickers on windows badly put on. - laughable! don't waste your time or money visiting this appalling place. I would think Edinburgh was a prime store.

This place needs shutting down, it is filthy! I’ve never been to an eating establishment as dirty as this! There are fresh mouse droppings in the corner where we sat! If this is the level of cleanliness on view, what is it like behind the scenes?? Head office needs to sort this out ASAP

Very cosy inside, truly a great place for lunch and to relax. Thankfully, this café doesn't have too many tourists.

Love coffee ☕ so why not to pop in

The coffee was delicious and the waiters were nice, but there is no service, the place generally feels dirty, the tables are not cleaned, and the toilet is disgusting (and protected by a code).

Best coffee from cafe chain from my opinion! Also chai latte is a must !

Decent coffee. Service OK but not particularly friendly.

Chain coffee shop. Take away or sit in. Clean and tidy. Good service.

Lo importante es que el café está bueno, pero no acompaña con la antipática de la camarera

Nice little cozy place to grab a morning coffee before catching a train. Also very conveniently placed for the tourist information.

Took a coffeeon the go just behoren atartig our tour. Nice place, good selection. Very friendly staff.

Sehr leckerer Kaffee. Die Bedienung ist sehr nett.

The vibes and the ambiance of this cafe is amazing. The staff are very kind and friendly. The coffee is good that compliments with the cold weather. Overall, i love it a lot.

Quick service. Good coffee. Friendly service. Decent prices.

Good range of food, good coffee. A consistent franchise around Scotland and Ireland, so food is reliably the same in multiple locations.

We believe your cappuccinos need to be smaller and less milky and definitely stronger in coffee taste. We therefore changed to cortados, some tremendously good, others too weak to mention. The many many coffees we've purchased from you during our journey through Ireland and Scotland judged you as the best of the bunch but you need to improve on maintaining a consistency in the quality of the coffee being dispensed

Good coffee & tea. Food items looked good. Go inside to check in for your tours.

Nice coffee . Had some vegetarian options as well.

Lovely friendly lady served me, really chatty. Makes all the difference to buying a simple coffee!

Dirty, only one toilet for so many tourists you need to wait so long

Beautiful cozy Cafe in the heart of Edinburgh old town. The highland express tours are inside. The coffee here was good, especially the flat white. The seating is very nice.

Coffee bitter. Need to clean their machines

There are no chairs outside👎🏻👎🏻

Staff is not washing hands after throwing the bins. Very rudely customer service.

A most excellent place. Really great food and service.

freundlich, gut Kaffee und ja, die Toilette ist schmutzig und eklig

Fantastic coffees and good food plus some where to relax while on that shopping trip.

service was okay, people were nice but that's not enough. I visit CN very often and I'm just disappointed, I ordered my usual pistachio iced latte and I know how it should like like, a little green-ish - this time I had no pistachio syrup at all. asked nicely to remake it and they just gave me more syrup into my ICED coffee and it didn't want to melt. just had bottom full of pistachio syrup. toilets were disgusting. bins overfull with used tampons on top... the worst CN in whole Uk.

Feiner Kaffee, freundliche Beduenung, gemütlich

Possibly the worst coffee we’ve ever had! My latté tasted like water with milk and a tiny amount of bad quality coffee. My daughter’s mocca frappucino was lukewarm (no ice), and didn’t taste like mocca at all. Beware!

The go to coffee shop for historic Edinburgh, just down from the castle with good views of the Royal Mile.

Un café aquí y ya sales vacunado para el resto del año.

nice service drinks are not that good

I have to agree with the other reviews about the coffee quality here. It was really embarrassing to bring my Spanish relatives to this cafe to find out they use a quarter of the coffee than I'm used to in the rest of the UK. I ordered cortados and seriously, there was no taste of coffee, only milk. When I asked if they could be stronger, I was told I had to pay for more double espressos to make them stronger even though we didn't even have the coffee we paid for in the drinks in the first place. It was so disappointing that the tables were dirty too, but that's more excusable for a busy location. Overall, the cafes in these popular tourist locations are best to be avoided if you don't want to sour the nice memories you have of a trip to Edinburgh.

Coffee was great. Could not work the lock on the toilets. Asked and was given back chat and then the assistant told us "she must have the magic touch" Totally unacceptable . Keep away. 3.9 out of 5 is poor.

L’emplacement est super ! Le café gourmand est délicieux

Kinda slow, and toilets out of order. Food and beverages nothing extra.

One star just for the location, but services are zero. The staff who works there are also rude, she made me wait for more than 10 minutes while serving others and mine was already ready but she didn’t. The pistachio iced latte was any thing but pistachio flavored. Dishes are not clean. Don’t recommend!

Coffee was great. But the talk guy working there was super rude. Bathroom and tables were super messy.

Yes, it tasted as awful as it looks. Yes, service was on par as well. This is coming from someone who normally finds Nero alright.

Ziemlich verdrecktes Restaurant, Tabletts und Untertassen werden anscheinend vor dem nächsten Kunde nicht gereinigt...

The best café! I love coming here after work, the staff are so friendly and it's so central to town. Alex is so lovely, she remembers my order now because I come here so often!

Typical of its type but reasonably quick service, we enjoyed our toasty sandwiches and cuppas. Prices and selection of snacks what you would expect

There is a restroom, which is not wrong to be an intermediate stop of your trip In Edinburgh.

Café Nero in Edinburgh is a wonderful spot to enjoy a delicious cup of coffee and a tasty bite to eat. The café is located in a convenient and bustling area of the city, making it a perfect spot for a quick break or a leisurely meal. The atmosphere is cozy and inviting, with comfortable seating and a warm decor. The staff is friendly and attentive, providing excellent service throughout your visit. The menu offers a great selection of coffee, tea, and other hot and cold beverages, as well as a variety of sandwiches, pastries, and snacks. The quality of the food and drink is excellent, and the prices are reasonable. Overall, Café Nero in Edinburgh is a fantastic choice for a casual and enjoyable dining experience.

Awesome area, nice coffee. The lady with the Russian accent, who serves there is not really friendly, but the other baristas are very helpful and nice. Went there several times. The place itself is great, right in the middle of the city, super location. Good for relaxing with a drink outside by St Giles' Cathedral.

Wir wollten morgens etwas Veganes zum Brunch auf die Hand mitnehmen und wurden nicht enttäuscht. Es gab Kaffee mit Hafermilch, Himbeer-Croissant, ein Brötchen mit Würstchen und ein Panini. Alles sehr lecker, schneller Service und preiswert.

Terrible service. Burnt coffee. Dirty and dingy sitting area. Go to Pret, much better.

Very rude personnel especially the trained barista man who cannot even serve coffee politely and insisted to hurry up and pay. Caffe nero should get measures to have polite and helpful baristas in the future.

It's okay if you like to have a drink on the Royal Mile.

los empleados de la recepcion no se enteran para informar a los usuarios de las excursiones guiadas a Loch Ness,Glencoe,Highlands etc

So small this caffe inside, If it's nice weather they have a nice outdoor place

Wir haben in Schottland diese Kette lieben gelernt. Alles sehr gut.

Nice little space to have good coffee. Space is too less, sometimes finding a table is tough

First time in Nero, made gorgeous coffee, staff made you feel very welcomed.

Great meeting point for our tour to Islay.

Nulla da dire sulla qualità dei prodotti, già provati più volte in altri locali della catena in UK. In questo caso però la gestione del locale lascia alquanto a desiderare. Servizio di sbarazzo dei tavoli praticamente assente, con il risultato di doversi districare da soli tra piatti e tazze di precedenti consumazioni. Servizio igienico unico per uomini e donne, molto trascurato. In sintesi, locale non all'altezza degli standard fi Caffè Nero, con l'aggravante di trovarsi in pieno centro storico. Bocciato

Scottish coffee house Mingle with the locals

Nice place to get some rest, coffee and food. Relaxed atmosphere, good coffee!

I love the place and his coffee more

Nice and roomy. Got a comfy quiet cornerr for a flat white foccaccia and a chocolate doughnut

Went here on Sunday. Fork and teaspoon were dirty with no replacement available. The milk jug was dirty and to add insult to injury, our blueberry scone cheese was awful as it was stale. We will definitely not be going back.

By far the filthiest Caffe Nero we visited. Great staff; great drinks and has the old coffeehouse feel, however management pays little attention to cleaning and less to the details, the floor, window sills, the bathroom. Staff seems to be running running running at all times in this very popular spot, happily professionally serving the never ending hordes, so I cannot fault them.

1st before I pay, I ASKED if the wifi is good for use there. That is my priority. The stuff does not care that much, told me yes. But during my time there, the wifi connection sucks, they asked me to use the neighbor resturant’s wifi which also disconnects all the time. Very unhappy experience, since they could have told me their wifi is poor but they have good coffee.

Good location for meeting up with friends

Great service and great drinks. Didn't get to try the food but the caramel latte was amazing.

Unico bar che fa orari italiani, sempre aperto. Personale gentilissimo e disponibile, pulito, confortevole, lo consiglio