Patisserie Valerie - Rose Street in Edinburgh, City of

Good pastry We had the scones and they were delicious On the other hand, the service leaves something to be desired. In fact when you come home it’s hello, what do you want? You don't have time to think, it has to go quickly, the staff is rushing you. I advise you to eat there so you can sit down and have more time to read the menu than to take away.

Nice food but the atmosphere was honestly so uncomfortable and just awful all due to who I presume is the owner/manager, bald man with glasses? He was so rude and belittling towards the poor waitress. Roaring at her across the cafe and telling her to hurry up and saying other completely inappropriate things. The poor girl was run off her feet doing practically everything while he stood at the till and shouted at everyone who came in to quickly close the door. We left the minute we finished our food cause we couldn’t stand the man.

We went here for a family afternoon tea and one of the servers was a real rude person. The menu states with a * that you can have a look at the cakes on the display next to the counter and when we went there to have a look at the cakes, this server rudely shouted at us that we should sit down as it is table service. When he finally came to take our order, I was the first at our table who ordered, I told him I wanted a tea and a slice of whatever cake, which he responded rudely again that I should only order my drink at once. After we placed our orders, he was such unprofessional and placed the cakes on the table before he actually served the teas and coffees. I asked him if the drinks should be before food (just as he did with me when I tried to order with him) which he responded that I should not be controlling his work. 🤷🏻‍♀️ I used to work in hospitality and I had bad days too but I’ve never been brave enough to say off to a customer especially when I clearly wasn’t even right. Please don’t go to this place if you don’t want to be treated like a piece of garbage by the staff here! There are so many better places where you can spend your hardly earned money.

Delicious👌 and they are very nice💕

Do not recommend. The toilets were disgusting and the "open kitchen" looked particually uncleaned. The atmosphere was not cozy at all and the interior looked like plastic. The food was okay, the scones were good but the grilled sandwish was a bit boring and had stale bread. The cake was pretty moist and very sweet, wished there would had been some sourness to it. Give the place a good clean up and put more effort to the ingredients!

We arrived at 3pm on 28.10.24 with a train to catch at 4pm and ordered an afternoon tea. Admittedly a silly move. The gentleman, I believe to be the manager, was incredibly accommodating, putting the food in takeaway bags and having it ready so we can catch our train. Went above and beyond. Excellent service.

£24.30 4 people in 2020 It wasn't cheap but it was comfortable.

Excellent café in Edinburgh's New Town. We had the Continental Breakfast Platter and can only recommend it, especially the pastries are just perfect. We will definitely be back for cake or even afternoon tea.

Really fresh pastries and delicious coffee ❤️

Wonderful little patisserie with handmade pastries and cakes.

Very disappointed!!!!🤬🤬🤬, will not go back to this restaurant again (really want to give 0 star❌️⭐️) because of the long wait for service. We waited for the staff to invite us to sit at the table even though there was no queue, but one staff (a tall European man with no hair) at the counter was busy and made the customers wait longer than necessary. When we could seat, he did not come to take the order at all. The wait was so longgg that make me feel deeply wanted to walk out of this cake shop and end it. I noticed that he treated us differently from the European customers who came later us (we are Asian), that staff lead them to showed the sample menu of the products and served the group of customers very well. It was clear that he did not say thank you and did not even look at us when we paid. But another staff came to take care of us, a honey-skinned male staff who provided good service, polite and calm. The cake was ordinary, the taste was average. But if you have a choice, you would choose a restaurant that provides equal service to all types of customers, right?

Very attentive, great service. Yummy

Very attentive, great service. Yummy

Great wee place for scones and coffee

Great wee place for scones and coffee

Excellent pastries, the owner welcomed us very warmly. Thanks again to him.

We had a lovely breakfast here.

Me and my boyfriend enjoyed an afternoon tea here and loved it! We had the vegetarian afternoon tea and the sandwiches and cakes and scones were all amazing! Lovely service and yummy tea as well!

A bit on the pricey side but very pleasant staff and super accommodating.

the english breakfast was delicious

Clean and friendly. Was on my own but felt comfortable..Service was excellent. Food was delicious. Will definitely be back when up in Edinburgh.

Disappointingly the Mille-fullie patisserie were frozen in the middle so could not be eaten when they arrived.

Tart was tasty, But I can’t ate it all because it was too soft and wet!

Ab fab signature sandwich. So bloody good.

Best place for cake selection. Helpful staff. Lovely experience

Wouldn't ever return, so disappointed by the standard of the food, my partner was served 'snotty' Eggs Benedict, fair play to the guy behind the counter, he must have been watching to see our facial expressions when served. He was straight over to ask if there was an issue. They returned the plate and the eggs were cooked better. The presentation was absolutely shocking, we ordered Croque Monsieur with a little bit of lettuce at the side, Eggs Benedict tea and coffee at the cost of £34.20. What an absolute shambles of afternoon lunch. I would expect these prices at top notch café with a side of something. What a shame! I have emailed the below address and it has returned the email unfortunately?

The manager made the whole dining experience unpleasant, he constantly raised his voice at a staff that can be heard throughout the whole setting. Food was average.

I never miss the chance to visit this amazing place and get something delicious to eat/drink, or just order it online

Lovely breakfast here, I had porridge with pecans and maple syrup, husband had porridge and bacon and eggs. Friends of ours had the fry. Food was delicious, quick service, friendly staff. Lovely coffee. Highly recommend

We visited to Patisserie Valerie Cafe during our Edinburgh trip to relax. Nice and cozy place to drink coffee and eat dessert :)

Entered around lunchtime and felt like the place was untidy. Seated and order was taken. 2 coffees and 2 different cakes. We ordered 2 exactly the same, creme brulee lattes, and yet neither of them tasted like they had any 'creme brulee' in it, meaning, more than likely, the monin syrup They both had toffee sauce around the rim of the glass, but only one had been dipped into the demerara sugar. Coffee was incredibly weak, even for a latte. The cakes, mille-feullie and strawberry gateaux...stale, tasteless, lifeless. The cakes, as you walk in on your right-hand side, are completely open to the elements and are right next to the door. Hence, the staleness. The display just looked very sad. When eating the cakes, they just felt very processed and artificial. The gentleman behind the counter was very nice - he had a great smile and good energy. I will be avoiding all Patisserie Valerie's in the future.

Very poor and expensive. Tea? No English Breakfast. Earl Grey, then. No lemon. We were the only people in the place and they put a noisy American family so close to us that they couldn't sit down without us moving our chairs. We won't be back.

We came in late on a busy Sunday, kitchen was closed. However all we wanted was some cake and drinks. The lady greeted us politely and the gentleman working alongside her secured us a table which was cleaned before we got to it. The drinks, patisserie and service was fantastic and very welcoming. Thank you!

Had a voucher for cream tea scones were warm and delicious but on the small size, I bought a custard cream slice which was lovely but I was shocked at the price £5.95 for one 😲 I could not believe it .visited Edinburgh shop in rose street I won't be going back thank god that I didn't purchase a drink .

Lovely atmosphere - cakes were fab. Lovely staff and ambient music was just the best 😀

The Food was rubbish, the Coffe tasted like Expired milk, and We got kicked out for “blocking the way.” Unbelievable!

Lovely selection of supplies in our afternoon tea

What an absolute gem of a place! Had afternoon tea with my husband and absolutely NOTHING could be improved on! From the food, staff and ambience … keep it up guys and girls!

Lovely place run by fabulous bunch of people. The food and service were excellent 👌

The pastry is usually good, I love the cinnamon wheel, but I have to say a few days ago I ordered Benedict eggs and they were fine but the bread was still a bit frozen, really cold and hard to cut. Apart from that I like the place.

I never received my order. I did not receive support from the company or my money back. Terrible

Excellent coffee and fantastic cales( black forest). Great customer service.

I payed for a Happy Birthday Plaque . And they added a happy diwali plaque ? What made you do it ? Extremely disappointed as it needed to be a surprise to someone. Very irresponsible !

Amazing! Had afternoon tea with a gift voucher and it was delicious. Said I was vegetarian and was not a problem to get all veggie sandwiches. Scones were warm which was a nice touch. Good selection of cakes and all lovely. Staff were really nice and food came quick.

It is very run down .The staff are very rude,very expensive,food are sucks.Waste my time to go.

Fantastic and super friendly service. Food is delicious 😋 No need to book, although I imagine it gets pretty busy at peak times.

Oh! Ceci n’a rien à voir avec de la pâtisserie française… rien de rien! Trop sucré. Insipide et sûrement décongelé. Serveur sympa néanmoins

It is a nice place to eat some Patisserie

Sometimes I buy a whole cake from here, and I am usually satisfied with the quality of cake. Today I sat at the table and ordered a piece of cake, but it was too dry to eat. Only black forest gateau was alright though. I think it may depend on how the cake is fresh and old.

Had afternoon tea here, the cakes were definitely the highlight - delicious!

A few months ago, my partner purchased me an afternoon tea here as a present. And it was a delight. The cake were sublime, scones were morish and even the sandwiches felt special. The staff were helpful and friendly. A real treat! Thank you

We had a Buy-a-Gift voucher for afternoon tea which we used here today. The cafe was quite busy but we had called in at the right time and got a table straightaway. Staff were friendly and helpful, and our drinks and food arrived quickly. I'd requested vegetarian sandwiches and overall these were okay, although the cucumber sandwich was a bit underwhelming. Scones were absolutely delicious and cakes were really lovely and light. Overall this was a great experience and a nice treat.

Sehr nette Bedienung und sehr leckere Eclaire(ein normales und eines mit Kaffee Creme)

We had a Buyagift voucher for afternoon tea. Tried to use it a few months ago but the manager said they had 2 people in for afternoon tea already and couldn't manage any more! He was rude and unwelcoming. Today we went back to try again and were warmly welcomed by a different man who could not have done more for us. His colleague who brought our tea & food was similarly very friendly & helpful. Afternoon tea was lovely (apart from sandwich fillings - both meat) and service was excellent. What a difference the change of staff made! 👏

Great atmosphere and excellent service. They have a great selection of cakes and the ones we had were very good.

Trop cher pour ce que c'est. Un mille-feuille sans goût et tout mou, un gâteau au chocolat fade et sec.

Nous avons beaucoup apprécié la cuisine!

Everything was lovely but the carrot cake was a bit hard.

Very disappointed. The pancakes and bacon were barely warm when they arrived. Just Eat took 25 minutes just to assign a driver. The cakes here used to be lovely but the strawberry gateau tasted off and left me feeling nauseous. Won't be ordering again.

Hey,ordered Birthday Cake for daughters birthday 🎂 Absolutely delicious 😋. Would highly recommend. DPD delivered the cake and came slightly damaged but Patesserie Cakes exceeded our expectations by giving £40 gift voucher for my daughter to spend in the Edinburgh shop. Well Done to you all👏

Eclaire was delicious, as was the custard slice. The lemon tart suffered from a soggy bottom though

Was here with my sister . Fantastic service and the food was great also . Very nice and relaxing atmosphere . Staff were so friendly and easy to approach and helpful.

A peine rentré dans l établissement, même pas un bonjour et on nous dit "take away take away, is full" les pâtisseries nous donnaient envie mais l Accueil nous a refroidit.... Pas de pâtisserie pour nous. C est bien Dommage

Terrible service, rude, bad business not worth to even go in

Quite expensive. Food and beverage nice

Der Besuch in diesem Kaffee war echt schlecht als wir herrein kamen wurden wir aufgefordert eine Maske aufzusetzen obwohl alle anderen keine Trugen, dies war nur die Spitze des Eisberges, denn dann standen wir im Geschäft nur blöd rum bis man uns einen Platz zugewiesen hat der dazu noch total klein war, da es einfach nur zwei zweier Tische waren die zusammen geschoben wurden.Als wir nach den Toiletten suchten stellten wir fest, dass sie im ersten Stock war.Aber im ersten Stock gab es nicht nur Toiletten, die dazu nur aus einer Bestand: Für Männer und Frauen gemischt.Da war ich schon etwas verärgert, doch es kam noch Schlimmer denn im ersten Stock gab es auch nocht Tische die alle lehr waren und größer als unserer.Der Kaffe kam und ich dachte ich träume der Typische Löffel zum Umrühren wurde hier ersetzt von einem Holtzstäbchen den es sonst bei einem Kaffee to go gibt und das an der Tankstelle.Als dann auch der Kuchen kam sah ich die blauen Einmalhandschue die der Kellner an hatte, doch diese hatte er wohl mehr mals getragen, denn sie waren schmutzig und ich musste mich ekeln als ich sah das diese Handschuhe mein Teller berührten wo mein Tiramisukuchen drauf war, der dann alles war, außer ein Tiramisukuchen : ( Ich empfele diesen Laden nicht weiter -1 ⭐️

We were disappointed when visiting today. We were greeted by someone telling us there was no chef today so no hot food, which was actually OK as we only wanted hot drinks & a snack. We saw promoted on the tables that if we downloaded the app we could save 20% off our order so decided to do that but were told they might not have what we wanted, before the guy walked off. We then said OK we'll just order at the table, from the table menu, which we still couldn't get a plain scone. We paid £11+ for 2 hot drinks & 1 piece of cake. The customer service wasn't good and the toilets were smelly & nothing special for a patisserie Valerie. All in all, the cafe doesn't live up to it's reputation at all, but the cake & coffee were tasty.

Lovely little place on Rose Street. Staff extremely helpful and pointing out options to save money.....vast selection of cakes, fast service and tables sanitizer between customers

If I could rate this a zero star I'd gladly do so. This is the worst meal I've been served in Edinburgh. Soggy uncooked fish fingers which looked as though a blood transfusion would revive the pale and tasteless mess served in a bap. The tea was not Earl Grey but a regular brew the waiter served a second pot which again was not Earl Grey. I paid £13.95 for a meal which was Inedible. The assistant who took payment for this dreadful meal had the personality of a doughnut sugary and false.

It is a pity this review is only about the waiter and not the food (which we never even got to try!)! We, a family of 4 with a baby and a toddler entered the shop to sit in and have a bit of cake and maybe a cup of tea (our toddler was so excited to try a bit cake after spotting it in the window). Walking in the shop we were greeted by a grumpy man maybe 60 years old, we tried to place an order he told us we will have a long wait, and told us to do it on the app or online (i cant remember), we were happy enough to wait as we had been walking about the city all day. Then when we spoke to the man again he was rude yet again saying he has got to do an order (possibly a deliveroo or similar) and we will be waiting a while. We decided we were going to leave as i have never felt so much of a hassle for trying to give a shop my money! This man was the rudest waiter i have ever experienced, we will never be back if we see him through the window!

The place is cutely decorated and on a nice touristy street in Edinburgh. But the coffee, a latte, was weak and tasteless (I doubt they have an actual barista making the coffee); and the pastry cream in the eclair old and dry (ie stale).

Terrible service after the pandemic, upstairs is open but not allowed to sit, the downstairs are almost empty and the sofa is not allowed to sit.

Visited Sunday 13th February, terrible, Bagel was stale nearly saw the Salmon on it. Shared toilet upstairs and disgustingly messy, I would NOT EVER go back there it was a waste of £27.00

Date of visit : 29.03.2019 Very hygienic and friendly staff. Great food. Highly recommended. ❤️

Delicious well presented cakes highly recommend

Toilets upstairs so not disabled friendly. Had afternoon tea booked, i asked if we got a choice of sandwiches but was told no, we just had to take what was put out. Sandwiches ok nothing special, more butter than filling. Scones were crunchy like rock cakes and we got no butter, jam or cream with them, had to ask for butter. Cakes were 10/10 delicious, asked for a take away box which we got but had to make it up ourselves. Staff not friendly and never asked if everything was ok or said goodbye when we left.

The friendly staff & good cappuccinowas the only positive. The cake was not fresh and we had to wait to sit in as the first floor was closed.

Lovely food and drinks. Great for a wee treat when out shopping in town.

Friendly staff. Nice experience. Recommended

I love PV and was so pleased to find this one in Edinburgh as they've mostly closed down near my home. Unfortunately my excitement was short lived when we were told we couldn't eat in. No explanation was given, it was an hour before closing time and there seemed to be space. Thankfully, there are other great places to get your coffee and cake nearby.

Nice place for a morning coffee and a cake.

Nice but not as light , fresh as expected

Only place in Edinburgh I found where you can get a GOOD croissant (that's worth the kalories 😋 )

Another place trying to scam you with a check in system of their own because apparently NHS track and trace does not work for them. Go in for a coffee come out with an app.

It's okay but it's not worth paying £20 for three small cakes that are old and so sweet.

Expensive and had ran out of what I would have liked. The pot of tea was lovely .

We had 2 poached eggs with bacon and a pot of tea. My husband had the same food with coffee. I am sorry to say,that I was very disappointed, as I have always been a loyal customer. The we're over cooked and the bacon was very hard. The waitress was really lovely 😍. Disappointed 😞

Lively food great service and very covid friendly

Had the all-day breakfast nice way to start the day

The best place for cake lovers.

My boyfriend and I had our afternoon tea here and it was such a treat as it was our first date out during COVID. Ashley welcomed us very warmly and had been attentive and friendly to us throughout our whole stay. The cafe got a bit busy but I observed that she kept her cool despite some difficult customers. I could tell the staff were taking safety and hygiene very seriously - Ashley even had a very cute mask and she complimented my dress too! The sandwiches, scones, cakes and our hot chocolates were lovely and were presented quite nicely. I can't comment on the price as the experience was a gift from a friend.

Afternoon tea was lovely. Ashley was amazing! Really looked after us

Exceptional customer service and attentiveness from our server Ashley. She is a credit to the company and it was. A pleasure to be served by her today. We came for afternoon tea for my birthday and she made the whole experience so much more enjoyable. Even the area manager was in and thanked us for our custom. Lovely food. Great drinks. Perfect staff.

Came in for afternoon tea. Loved it! Ashley made us very welcome and was attentive and friendly. Even the regional manager seemed pretty friendly too. Excellent!

It is closed but in Google maps it seems open! We went there and it was closed

Had breakfast here multiple times. Servers all polite and have you seated ASAP. Clean and hot food, went just before lunch and though the place was busy we got our food within 10mins. Very well managed shop. Best of all freshly made cakes ready to take away.

The staff is very nice and the food is great

Solo una parola: imbarazzante. Decisamente sporchino . Dolci immangiabili. Il mio scone era crudo. Esperienza terrificante e da dimenticare.

café excelente. Tortas y masas especiales. Cornetti muy ricos. Vale la pena conocerlo.

Premises in Rose St, weren't allowed upstairs, downstairs too cold so kept my coat on. Told waitress I didn't want mushrooms yet when the breakfast arrived guess what, on the plate was a portobello mushroom.