Based on 833 opinions finded in 4 websites
Based on 833 opinions finded in 4 websites
Nº 2479 in 2913 in Edinburgh, City of
Nº 514 of 561 Other cuisines in Edinburgh, City of
Opinions
As with all costa cafes. It does a great coffee when you need one. Staff very helpful too.
Andrew Hawkes MVO . 2024-10-24
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Can't beat a coffee when you're on a very early train journey. Opened promptly, staff friendly and quick service.
Jade Savage . 2024-08-29
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There was no AC, and it was boiling. Much warmer than the outside. Staff was very friendly and coffee was as you would expect.
Tiago Teles . 2024-08-10
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Coffee is great, staff are great, location is great. Atmosphere is not. The café was far too warm during the past few times I've visited, to the point that I felt faint. Was simply too uncomfortable to stay for any longer than receiving my order.
Iestyn Tilsley . 2024-07-18
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Very friendly and busy. But a great place for coffee and a snack at any time.
Angel Jeans . 2024-07-16
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I didn’t really order anything here. It just looks so tired. It was full of smoke, has very low ceilings, dirty trolleys everywhere. Needs some tlc
jennifer way . 2024-07-08
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Large and welcoming place on the terrace above the station, more complicated to reach than the one near the tracks at the station which however has no seats. Quiet and comfortable place if you have to wait for many hours at the station, there are power sockets near the sofas and there are various vegan options on the menu.
Ivan Poderico . 2024-07-07
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Polite and efficient staff. I tried the new mango berry bubble tea - didn’t like it, too sour for my taste.
F Sheerin . 2024-06-16
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Far too expensive for coffee, I actually prefer McDonald's cappuccino to this place and at half the price. Ridiculous
bruce jardine . 2024-03-02
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Delivered over an hour late, and the brownies weren't the gluten free ones, so I couldn't even eat them. I'd rather have gotten them refunded.
James . 2024-02-29
MORE AT Just Eat
I am a regular customer in this branch of Costa and last week I received an outstanding gesture and fantastic piece of customer service from one of your staff. Whilst in the queue I froze my bank account accidentally on the app and my card didn’t work, as I scrambled around frantically for some change to pay for my coffee the young lady serving said “ it’s ok I will pay for your coffee, you come here all the time” and promptly took out her phone and paid for my drink. A lovely thoughtful gesture which was very much appreciated
Graemeborthwick . 2023-12-21
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Good place and clean, all staff friendly👍👍👍
Gabby Beilico . 2023-11-11
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Very good cafe with good price-performance ratio for coffee. Delicious cakes and little things.
alexander Göckert . 2023-11-02
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Costa coffee is a good place to go for a coffee and a lovely toast food is good staff very friendly I would recommend it
Maureen Bonner . 2023-10-22
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Decent Costa, but need to pay extra for toilets
Alastair Bartlett . 2023-10-17
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This is in a prime location at the heart of Edinburgh city. Just outside Edinburgh Waverly station.
Raja Ramamurthy . 2023-08-20
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Heading into town stopped off for breakfast. I had toast, hubby had breakfast roll as they have a deal on just now. It was nice. It gets really busy and sometimes not enough staff to deal with it. Staff look as if they are not interested in serving the public.
jackie Twist . 2023-07-26
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Depending on who is working depends on if you get a good coffee,a few times I have walked in and seen who is working and because they have served me a bad coffee previously and just walked out and went elsewhere,there is 1 older guy who works there on certain days I don't know his name but he is very polite and helpful and makes a good coffee must be about 35-40 .There's a smaller women with dark hair who is there quite a lot and makes the worst coffee and seems like she doesn't want to be there
J S . 2023-07-24
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Handy location for meetings right next to the train station, or for grabbing a sandwich before getting on your train
Stuart MacMillan . 2023-07-17
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Rather warm in this Costa, wih this been within the Princes Mall, glazed. If the sun is out it will feel a bit muggy in the seating inside. Otherwise great friendly service and food
Mark N Bell . 2023-07-16
MORE AT Google
Just need more vegan options and new products to liven up the menu like vegan sausage roll and vegan chicken panini.
Baqar . 2023-06-11
MORE AT Just Eat
After traveling from Bristol it was a very welcome pot of tea and a great welcome to a fabulous city
nick chapman . 2023-06-05
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Cappucino was ok. A bit annoyed a Northern irish card is not valid to collect points in Edinburgh though!
Alan Cloughley . 2023-05-30
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First class service all around minus the one item that I was looking for vegan chicken 🐓 panini not on the menu.👌
Baqar . 2023-05-20
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Table was dirty so had to move to another one which was extremely wonky and rocked about. Coffee was extremely disgusting but staff were nice. Overall experience was disappointing and I would not recommend.
Endergirl . 2023-04-29
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Forgot part of my gift card and I was willing to pay with card instead but they gave for free, so kind made my day!
James Dowdell . 2023-01-17
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Apart from the local winged rat.. The staff never bothered to clean the tables it had been visiting
sean stocks . 2023-01-12
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On more than one occasion I've had to take drinks back for being like warm. Place could do with a good deep clean. Food/drain flies hovering around in the winter is never a good sign.
Davie Wright . 2023-01-08
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Very friendly and helpful staff. Had a lovely Latte as usual, friend enjoyed their tea.
Donna Jarvis . 2023-01-02
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Usual good coffee and had a lovely muffin too. Service was good and as it was Costa the price was reasonable by Edinburgh standards.
Cdjnr . 2022-12-27
MORE AT TripAdvisor
Always such a q here waited for ages to get served
Marion Watters . 2022-12-18
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Too long to get a driver assigned and no way to contact costa for updates
Heather . 2022-12-08
MORE AT Just Eat
I waited a lot because they forgot my order.
Sándor Trombitás . 2022-12-03
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Missed our train so we dropped in for a coffee. My dad's card payment wouldn't go through and then the till totally crashed. Despite the growing queue the girl at the till didn't show the slightest sign of flapping, instead she continued to give us her amazing smile. Great customer service from someone so young, well done her!😁
Rachel W . 2022-11-26
MORE AT TripAdvisor
First class service. Coffee and danish
Dave Lawson . 2022-11-21
MORE AT Google
Nice little area, at the beginning of Princes Street. Coffee excellent, xtra hot as requested. Staff very pleasent, but slow especially at the lunch time rush, they need more staff, for a smooth running Costa.
Margaret Carlyle . 2022-11-18
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It's Costa can often be quite busy though. Staff are friendly.
Martin Clark (dukegonzo) . 2022-11-08
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I guess this is their version of Starbucks. Starbucks is better. But even better to find a local cafe.
Nanette T . 2022-08-29
MORE AT TripAdvisor
Pretty good service and reasonably clean , ! Food and Coffee up to usual good !!
AGB Stevenson . 2022-08-29
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I was visiting Edinburgh with my son and we called in got a large cup of coffee and nice cup of tea.
Leslie Winward . 2022-07-27
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To expensive now . Very hot and stuffy No excess for wheelchair or walkers or buggles ..
Rosalind Alexander . 2022-06-25
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They know how to make an iced Americano with oat milk
Vivian Stergiopoulou . 2022-06-25
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Jak na dworcową kawiarnię, to miejsce nigdy nie jest zatłoczone. Zawsze znajdę miejsce dla siebie. Można w spokoju napić się kawy. Miła i profesjonalna obsługa. Lubię tu przychodzić, jest czysto i przyjemnie. Kawa jest przepyszna! Polecam serdecznie ❤️
Gosia Goraj . 2022-06-23
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El Costa estaba bien situado en un pequeño centro comercial y puedes usar el tren. Respecto al servicio está bien. Lo que pedí fue un moka y estaba buenísimo.
brutox jacob . 2022-05-27
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This is an extremely friendly little shop offering fresh sandwiches packaged Bakewell tarts tea cakes a variety of other baked goods of high-quality and delicious coffee. It is extremely quiet and convenient and is located inside Waverley station. The seating area is large and spacious and very very comfortable with good lighting. It is a quiet place to sit and enjoy food while waiting for your train.
Maggie R (lesetoiles) . 2022-05-25
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Friendly staff, we regular go there when we be in town
Peter Mowat . 2022-05-14
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Ich liebe Costa ....drei mal besser wie Starbucks...
Carmen Vieler . 2022-05-10
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They dont wrap their drinks. If you get any coffee or anything like that it's all going to get ruined
Alberto . 2022-05-04
MORE AT Just Eat
Didn’t send one of the items, coffees were not good.
Maebh . 2022-04-27
MORE AT Just Eat
Nice place to sit and people watch down in the Waverley Centre. The medium sized latte for sitting in was huge, more like a large, the millionaire shortbread, although a bit dear at £2.00 tasted nice.
Berglas71 . 2022-04-16
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Their mango and passion fruit cooler is lovely!!
Bookworm HPPJ . 2022-04-14
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Very clean, comfortable and relaxing environment. Very friendly and welcoming staff. Great tasting coffee at a reasonable price.
Connor O'Donnell . 2022-04-01
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Usual Costa, food and drink excellent but it didn’t help that they forgot my coffee order. Barista eventually noticed me standing there like a lemon but there was no hint of an apology
redscarfox . 2022-03-15
MORE AT TripAdvisor
Probably has the most seating in central Edinburgh cafés. Americano is huge
Tom Esparon . 2022-03-13
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One of my favourites, you are inside but as you can look down into Waverley Mall it feels airy, although in summer the transparent ceiling/roof can make it ridiculously hot, but it is Scotland so not much of a worry...
Hugh Menzies . 2022-03-08
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Coffee was great. Ambiance was not so great due to the persistent drilling in the area below. Wish I'd taken my coffee away this time. Came out with a thumping headache.
Tracy McBurnie . 2022-03-02
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No toilets. I don’t even think that’s legal. Insane. There’s toilets all the way at the bottom of the Princes Mall but they charge 30p and there was a queue. Service was slow and ungracious, too. Only came here because the Dome and the Printing Press and the George Hotel were all shut. Welcome to Edinburgh!
Alastair Jamieson . 2022-02-26
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It's a Costa....same as all the other Costas you've ever been in. If, like me, you like Costa come here
Nick Chadwick . 2022-02-17
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من المقاهي المفضلة لدي جدا ومنتشرة في وسط إدنبره وخدمتهم ممتازة
الكاتبة لمياء .ع.النفيعي . 2022-01-17
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Coffee and peace to drink it And get away from city life for a bit.
John Burrows . 2022-01-09
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WORST COSTA EVER!!! The cappuccino there was mixed with too much water thus I can’t even tell it’s a cappuccino. A staff gave me a spilled one without saying anything but only an indifferent glance. I can’t even tell whether they’re racists since they’re quite friendly to white people.
Zixuan Zhao . 2021-12-25
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Not very busy and had to wait. I am never a big fan of Costa but was meeting up with family. Drab and no atmosphere.
Ed Hig . 2021-12-18
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Rude staff ,cold and half cooked toast
Martin Nietrzebka . 2021-12-12
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Staff forgot to make my cappuccino then no apology and rude
Thomas Brogan . 2021-12-12
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Good coffee as usual. Could do with clearing the table's quicker during busy times.
David Boddey . 2021-12-09
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Place is a sham. Floors and walls bogin. Girl started at 11, rinsed her hands under the tap then wiped it dry on her arse before serving customers. Tables sticky and dirty. Place needs a proper clean. One of the dirtiest costas i have ever been in. Not just 1 days dirt, place looks like it hadn't been cleaned this month at all!
David Currie . 2021-12-06
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A vibrant place at Waverley in Edinburgh
Anisul Islam . 2021-11-25
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Good staff. Awesome coffee. And a random friendly pidgeon (not affiliated with Costa) came to pay a visit. Nice guy. Wanted bread
Admiral Falco . 2021-11-15
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Always come here before catching a train. It's very hot in summer due to the glass roof and nice and cosy in winter
Raven M . 2021-11-09
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Great Costa shop, staff were very friendly. I bought a reusable cup in the morning, by the afternoon the bottom had come off it after one use. I returned it and was able to swap it out with ease. Cracking service 🤟🏻
Andy . 2021-11-02
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Great Coffee, polite staff, and delicious muffins
Nelson Silva . 2021-10-31
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Not a fan of Costa these days since they took my 40 quid rewards and changed it to 3 free drinks... 😑
Thomas Goodman . 2021-10-25
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Customer service excellent for such a busy store
Susan . 2021-10-23
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So disappointing. Below average coffee. Very expensive snack food. No toilets.
Alex Inglis . 2021-10-22
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Coffee as always was good. As a disabled person who walks using a Rollator access was almost impossible. It was with the help of 2 kind men, one on way and one on the way out I was able to enjoy my visit.
roz peters . 2021-10-18
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Great staff and a very welcoming vibe
Pink Gradient Man . 2021-10-04
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Nice location, especially if you can get a table outside, but service can be very slow and haphazard.
Peter Mechan . 2021-09-25
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Friendly staff and big coffee shop with plenty of tables and chairs. Negatives are; No toilets (need to go down to ground floor in Waverley Mall) and in the summer time, it is sometimes to hot to sit in half the shop as the ceiling is glass. WIFI can be temperamental and sometimes doesn't work if you are sitting in a certain area.
John Kerr . 2021-09-10
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Staff not very friendly. Sanitiser dispenser empty. Coffee was awful which is lovely in other costs.
Jane Aitchison . 2021-09-04
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Good coffee bit packed with people
Michael Hunting . 2021-09-04
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Rude staff, no air con. Typical Costa experience, but the Mrs wanted a coffee
nick Allix . 2021-08-17
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Food was lovely. Staff member who served us was very friendly.
Jacqueline . 2021-08-13
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Service not great, but coffee was
Claire Howard . 2021-08-12
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Not clean and not Costa Cosy are well
Iain Richardson . 2021-08-11
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Best coffee and cakes. Kids love hot chocolate.
Nats Michelle . 2021-08-09
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Well on Costa I had a large hot chocolate spray cream on top looks good but just tastes of water hardly any chocolate in it plus most tables where not cleared so had to move s tray to sit down want that busy for the staff to be busy oh well
Andy Howell . 2021-08-09
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Service not the fastest bit ideal location to grab a quick coffee
Mary Reilly . 2021-08-02
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We called at Waverley mall costa,it was busy but there was no tables cleared we waited a while and then moved tray ourselves.Still love the coffee and would visit again but wasn't happy having to clear own table and it not been wiped but never mind
Dawn Mather . 2021-07-30
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Pretty good Costa. Super warm which wasn't ideal on a hot day but I'm sure would be cozy when it's colder. Plus the skylights would be dreamy during rain. The drinks were good. It wasn't very crowded.
JJ Hadley . 2021-07-25
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They had good covid safety procedures in place and it felt safe inside. Tables were spaced out and some were marked out of service to aid social distancing. Coffee was lovely.
Vickie H-M . 2021-07-24
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Staff bit offhand as I didn't have scottish nhs covid app.
Janice Mcdowall . 2021-07-16
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Great location with outdoor seating. Queues never too bad. They can add vitamins to your drinks, I only found out last visit. My favorite is a double coffee shot mocha. 😍
Jakob Marks . 2021-07-15
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Great place for a coffee staff efficient and friendly
Mharie Dinsdale . 2021-07-11
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Great place 👌 good service 👍 I like 🤠
ad mu . 2021-06-28
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In lunch hour choice of food limited but service adequate
Syd Lee . 2021-06-28
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Too hot inside, we ordered a single coffee and got an American coffee... The waitress said it is the same.... Bad toasts
Antonella Olivieri . 2021-06-18
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It's okay. Coffee was good. Atmosphere was ... Okay.
Rory Alsop . 2021-06-14
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Can't miss out on a wee coffee great to see almost back to normal.
Shiela McLeod . 2021-06-14
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Staff are always lovely here, and Costa is one of the best franchise coffee shops so you can't go wrong.
Zoso 14892 . 2021-06-13
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Covid19 secure. Usual high standard with great tasting latte. Plenty of seating areA overlooking the shopping centre. Toilets though are a few minutes walk into the shopping Center .
dannycain . 2021-06-13
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110 Opinions
The range of coffees here was quite impressive. The atmosphere was welcoming and I must say that the staff provided excellent service.
76 Opinions
Was recommended here as I am celiac and they have a gf menu. As we were unsure what time we would be going (prior commitment before hand) I did not book. We arrived at 2.45pm and there was a sign outside saying 'bookings only, no walk ins' This was NOT on their website. We went in and spoke to a female member of staff who advised exactly what the sign had said. I then spoke to a male member of staff and asked where on their website it stated what the sign said, he said it didn't. Advised that due to rugby being on, they were unusually busy. The restaurant is large and they were not full to capacity. Asked if there was anyway we could have a table for 2 for an hour, point blank told no. We won't be returning.
67 Opinions
We approached the café at 9am with laundry and were greeted by four Scottish Terriers who were apparently running the place, until Graham arrived up the stairs to ask what the heck we wanted...and we knew immediately we were in the right place! I've read some of the reviews, and if you don't understand Graham in the first 5 seconds of him opening his mouth, you don't deserve to be there...and I am pretty sure Graham will know/sense it himself. I think he relishes poor reviews. But we felt immediately at home, and once we passed the "test", Graham was the perfect host. I had to put up with insults on my lack of fashion sense and some uncomfortable history lessons regarding the villainy of George Washington, but my wife and I would not trade our experience for anything! Graham practically did our laundry for us, made us coffee, and even gave me a lovely (empty) can of haggis. Thank you for the experience Graham! I hope you enjoy the US Dollar Bill (with Washington on it)...and I won't forget that American history is really Scottish history!
83 Opinions
Booked in the restaurant for our 20th Wedding Anniversary. We weren’t staying at the hotel but did add that we were celebrating upon booking. We arrived early expecting to have a drink at the bar but the table was ready for us. We received a complimentary glass of champagne each on arrival. The staff were fantastic and couldn’t have done more. They even sorted us out with a special dessert to help celebrate the occasion. The food was to a high standard and the portion size was perfect. Altogether a fantastic meal and exemplary service.
622 Opinions
Good service, unfortunately although item on the till no Nitro Cold Brew available in the shop