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3.5

Based on 833 opinions finded in 4 websites

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Nº 2479 in 2913 in Edinburgh, City of

Nº 514 of 561 Other cuisines in Edinburgh, City of

CUSTOMERS TALK ABOUT DISHES WITH..paychocolatecoffee

comment_iconOpinions

As with all costa cafes. It does a great coffee when you need one. Staff very helpful too.

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Andrew Hawkes MVO . 2024-10-24

MORE AT Google

Can't beat a coffee when you're on a very early train journey. Opened promptly, staff friendly and quick service.

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Jade Savage . 2024-08-29

MORE AT Google

There was no AC, and it was boiling. Much warmer than the outside. Staff was very friendly and coffee was as you would expect.

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Tiago Teles . 2024-08-10

MORE AT Google

Coffee is great, staff are great, location is great. Atmosphere is not. The café was far too warm during the past few times I've visited, to the point that I felt faint. Was simply too uncomfortable to stay for any longer than receiving my order.

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Iestyn Tilsley . 2024-07-18

MORE AT Google

Very friendly and busy. But a great place for coffee and a snack at any time.

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Angel Jeans . 2024-07-16

MORE AT Google

I didn’t really order anything here. It just looks so tired. It was full of smoke, has very low ceilings, dirty trolleys everywhere. Needs some tlc

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jennifer way . 2024-07-08

MORE AT Google

Large and welcoming place on the terrace above the station, more complicated to reach than the one near the tracks at the station which however has no seats. Quiet and comfortable place if you have to wait for many hours at the station, there are power sockets near the sofas and there are various vegan options on the menu.

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Ivan Poderico . 2024-07-07

MORE AT Google

Polite and efficient staff. I tried the new mango berry bubble tea - didn’t like it, too sour for my taste.

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F Sheerin . 2024-06-16

MORE AT Google

Far too expensive for coffee, I actually prefer McDonald's cappuccino to this place and at half the price. Ridiculous

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bruce jardine . 2024-03-02

MORE AT Google

Delivered over an hour late, and the brownies weren't the gluten free ones, so I couldn't even eat them. I'd rather have gotten them refunded.

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James . 2024-02-29

MORE AT Just Eat

I am a regular customer in this branch of Costa and last week I received an outstanding gesture and fantastic piece of customer service from one of your staff. Whilst in the queue I froze my bank account accidentally on the app and my card didn’t work, as I scrambled around frantically for some change to pay for my coffee the young lady serving said “ it’s ok I will pay for your coffee, you come here all the time” and promptly took out her phone and paid for my drink. A lovely thoughtful gesture which was very much appreciated

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Graemeborthwick . 2023-12-21

MORE AT TripAdvisor

Good place and clean, all staff friendly👍👍👍

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Gabby Beilico . 2023-11-11

MORE AT Google

Very good cafe with good price-performance ratio for coffee. Delicious cakes and little things.

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alexander Göckert . 2023-11-02

MORE AT Google

Costa coffee is a good place to go for a coffee and a lovely toast food is good staff very friendly I would recommend it

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Maureen Bonner . 2023-10-22

MORE AT Google

Decent Costa, but need to pay extra for toilets

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Alastair Bartlett . 2023-10-17

MORE AT Google

This is in a prime location at the heart of Edinburgh city. Just outside Edinburgh Waverly station.

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Raja Ramamurthy . 2023-08-20

MORE AT Google

Heading into town stopped off for breakfast. I had toast, hubby had breakfast roll as they have a deal on just now. It was nice. It gets really busy and sometimes not enough staff to deal with it. Staff look as if they are not interested in serving the public.

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jackie Twist . 2023-07-26

MORE AT Google

Depending on who is working depends on if you get a good coffee,a few times I have walked in and seen who is working and because they have served me a bad coffee previously and just walked out and went elsewhere,there is 1 older guy who works there on certain days I don't know his name but he is very polite and helpful and makes a good coffee must be about 35-40 .There's a smaller women with dark hair who is there quite a lot and makes the worst coffee and seems like she doesn't want to be there

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J S . 2023-07-24

MORE AT Google

Handy location for meetings right next to the train station, or for grabbing a sandwich before getting on your train

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Stuart MacMillan . 2023-07-17

MORE AT Google

Rather warm in this Costa, wih this been within the Princes Mall, glazed. If the sun is out it will feel a bit muggy in the seating inside. Otherwise great friendly service and food

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Mark N Bell . 2023-07-16

MORE AT Google

Just need more vegan options and new products to liven up the menu like vegan sausage roll and vegan chicken panini.

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Baqar . 2023-06-11

MORE AT Just Eat

After traveling from Bristol it was a very welcome pot of tea and a great welcome to a fabulous city

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nick chapman . 2023-06-05

MORE AT Google

Cappucino was ok. A bit annoyed a Northern irish card is not valid to collect points in Edinburgh though!

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Alan Cloughley . 2023-05-30

MORE AT Google

First class service all around minus the one item that I was looking for vegan chicken 🐓 panini not on the menu.👌

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Baqar . 2023-05-20

MORE AT Just Eat

Table was dirty so had to move to another one which was extremely wonky and rocked about. Coffee was extremely disgusting but staff were nice. Overall experience was disappointing and I would not recommend.

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Endergirl . 2023-04-29

MORE AT Google

Forgot part of my gift card and I was willing to pay with card instead but they gave for free, so kind made my day!

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James Dowdell . 2023-01-17

MORE AT Google

Apart from the local winged rat.. The staff never bothered to clean the tables it had been visiting

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sean stocks . 2023-01-12

MORE AT Google

On more than one occasion I've had to take drinks back for being like warm. Place could do with a good deep clean. Food/drain flies hovering around in the winter is never a good sign.

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Davie Wright . 2023-01-08

MORE AT Google

Very friendly and helpful staff. Had a lovely Latte as usual, friend enjoyed their tea.

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Donna Jarvis . 2023-01-02

MORE AT Google

Usual good coffee and had a lovely muffin too. Service was good and as it was Costa the price was reasonable by Edinburgh standards.

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Cdjnr . 2022-12-27

MORE AT TripAdvisor

Always such a q here waited for ages to get served

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Marion Watters . 2022-12-18

MORE AT Google

Too long to get a driver assigned and no way to contact costa for updates

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Heather . 2022-12-08

MORE AT Just Eat

I waited a lot because they forgot my order.

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Sándor Trombitás . 2022-12-03

MORE AT Google

Missed our train so we dropped in for a coffee. My dad's card payment wouldn't go through and then the till totally crashed. Despite the growing queue the girl at the till didn't show the slightest sign of flapping, instead she continued to give us her amazing smile. Great customer service from someone so young, well done her!😁

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Rachel W . 2022-11-26

MORE AT TripAdvisor

First class service. Coffee and danish

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Dave Lawson . 2022-11-21

MORE AT Google

Nice little area, at the beginning of Princes Street. Coffee excellent, xtra hot as requested. Staff very pleasent, but slow especially at the lunch time rush, they need more staff, for a smooth running Costa.

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Margaret Carlyle . 2022-11-18

MORE AT Google

It's Costa can often be quite busy though. Staff are friendly.

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Martin Clark (dukegonzo) . 2022-11-08

MORE AT Google

I guess this is their version of Starbucks. Starbucks is better. But even better to find a local cafe.

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Nanette T . 2022-08-29

MORE AT TripAdvisor

Pretty good service and reasonably clean , ! Food and Coffee up to usual good !!

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AGB Stevenson . 2022-08-29

MORE AT Google

I was visiting Edinburgh with my son and we called in got a large cup of coffee and nice cup of tea.

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Leslie Winward . 2022-07-27

MORE AT Google

To expensive now . Very hot and stuffy No excess for wheelchair or walkers or buggles ..

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Rosalind Alexander . 2022-06-25

MORE AT Google

They know how to make an iced Americano with oat milk

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Vivian Stergiopoulou . 2022-06-25

MORE AT Google

Jak na dworcową kawiarnię, to miejsce nigdy nie jest zatłoczone. Zawsze znajdę miejsce dla siebie. Można w spokoju napić się kawy. Miła i profesjonalna obsługa. Lubię tu przychodzić, jest czysto i przyjemnie. Kawa jest przepyszna! Polecam serdecznie ❤️

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Gosia Goraj . 2022-06-23

MORE AT Google

El Costa estaba bien situado en un pequeño centro comercial y puedes usar el tren. Respecto al servicio está bien. Lo que pedí fue un moka y estaba buenísimo.

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brutox jacob . 2022-05-27

MORE AT Google

This is an extremely friendly little shop offering fresh sandwiches packaged Bakewell tarts tea cakes a variety of other baked goods of high-quality and delicious coffee. It is extremely quiet and convenient and is located inside Waverley station. The seating area is large and spacious and very very comfortable with good lighting. It is a quiet place to sit and enjoy food while waiting for your train.

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Maggie R (lesetoiles) . 2022-05-25

MORE AT Google

Friendly staff, we regular go there when we be in town

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Peter Mowat . 2022-05-14

MORE AT Google

Ich liebe Costa ....drei mal besser wie Starbucks...

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Carmen Vieler . 2022-05-10

MORE AT Google

They dont wrap their drinks. If you get any coffee or anything like that it's all going to get ruined

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Alberto . 2022-05-04

MORE AT Just Eat

Didn’t send one of the items, coffees were not good.

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Maebh . 2022-04-27

MORE AT Just Eat

Nice place to sit and people watch down in the Waverley Centre. The medium sized latte for sitting in was huge, more like a large, the millionaire shortbread, although a bit dear at £2.00 tasted nice.

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Berglas71 . 2022-04-16

MORE AT Google

Their mango and passion fruit cooler is lovely!!

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Bookworm HPPJ . 2022-04-14

MORE AT Google

Very clean, comfortable and relaxing environment. Very friendly and welcoming staff. Great tasting coffee at a reasonable price.

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Connor O'Donnell . 2022-04-01

MORE AT Google

Usual Costa, food and drink excellent but it didn’t help that they forgot my coffee order. Barista eventually noticed me standing there like a lemon but there was no hint of an apology

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redscarfox . 2022-03-15

MORE AT TripAdvisor

Probably has the most seating in central Edinburgh cafés. Americano is huge

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Tom Esparon . 2022-03-13

MORE AT Google

One of my favourites, you are inside but as you can look down into Waverley Mall it feels airy, although in summer the transparent ceiling/roof can make it ridiculously hot, but it is Scotland so not much of a worry...

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Hugh Menzies . 2022-03-08

MORE AT Google

Coffee was great. Ambiance was not so great due to the persistent drilling in the area below. Wish I'd taken my coffee away this time. Came out with a thumping headache.

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Tracy McBurnie . 2022-03-02

MORE AT Google

No toilets. I don’t even think that’s legal. Insane. There’s toilets all the way at the bottom of the Princes Mall but they charge 30p and there was a queue. Service was slow and ungracious, too. Only came here because the Dome and the Printing Press and the George Hotel were all shut. Welcome to Edinburgh!

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Alastair Jamieson . 2022-02-26

MORE AT Google

It's a Costa....same as all the other Costas you've ever been in. If, like me, you like Costa come here

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Nick Chadwick . 2022-02-17

MORE AT Google

من المقاهي المفضلة لدي جدا ومنتشرة في وسط إدنبره وخدمتهم ممتازة

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الكاتبة لمياء .ع.النفيعي . 2022-01-17

MORE AT Google

Coffee and peace to drink it And get away from city life for a bit.

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John Burrows . 2022-01-09

MORE AT Google

WORST COSTA EVER!!! The cappuccino there was mixed with too much water thus I can’t even tell it’s a cappuccino. A staff gave me a spilled one without saying anything but only an indifferent glance. I can’t even tell whether they’re racists since they’re quite friendly to white people.

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Zixuan Zhao . 2021-12-25

MORE AT Google

Not very busy and had to wait. I am never a big fan of Costa but was meeting up with family. Drab and no atmosphere.

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Ed Hig . 2021-12-18

MORE AT Google

Rude staff ,cold and half cooked toast

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Martin Nietrzebka . 2021-12-12

MORE AT Google

Staff forgot to make my cappuccino then no apology and rude

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Thomas Brogan . 2021-12-12

MORE AT Google

Good coffee as usual. Could do with clearing the table's quicker during busy times.

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David Boddey . 2021-12-09

MORE AT Google

Place is a sham. Floors and walls bogin. Girl started at 11, rinsed her hands under the tap then wiped it dry on her arse before serving customers. Tables sticky and dirty. Place needs a proper clean. One of the dirtiest costas i have ever been in. Not just 1 days dirt, place looks like it hadn't been cleaned this month at all!

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David Currie . 2021-12-06

MORE AT Google

A vibrant place at Waverley in Edinburgh

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Anisul Islam . 2021-11-25

MORE AT Google

Good staff. Awesome coffee. And a random friendly pidgeon (not affiliated with Costa) came to pay a visit. Nice guy. Wanted bread

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Admiral Falco . 2021-11-15

MORE AT Google

Always come here before catching a train. It's very hot in summer due to the glass roof and nice and cosy in winter

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Raven M . 2021-11-09

MORE AT Google

Great Costa shop, staff were very friendly. I bought a reusable cup in the morning, by the afternoon the bottom had come off it after one use. I returned it and was able to swap it out with ease. Cracking service 🤟🏻

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Andy . 2021-11-02

MORE AT Google

Great Coffee, polite staff, and delicious muffins

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Nelson Silva . 2021-10-31

MORE AT Google

Not a fan of Costa these days since they took my 40 quid rewards and changed it to 3 free drinks... 😑

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Thomas Goodman . 2021-10-25

MORE AT Google

Customer service excellent for such a busy store

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Susan . 2021-10-23

MORE AT Google

So disappointing. Below average coffee. Very expensive snack food. No toilets.

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Alex Inglis . 2021-10-22

MORE AT Google

Coffee as always was good. As a disabled person who walks using a Rollator access was almost impossible. It was with the help of 2 kind men, one on way and one on the way out I was able to enjoy my visit.

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roz peters . 2021-10-18

MORE AT Google

Great staff and a very welcoming vibe

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Pink Gradient Man . 2021-10-04

MORE AT Google

Nice location, especially if you can get a table outside, but service can be very slow and haphazard.

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Peter Mechan . 2021-09-25

MORE AT Google

Friendly staff and big coffee shop with plenty of tables and chairs. Negatives are; No toilets (need to go down to ground floor in Waverley Mall) and in the summer time, it is sometimes to hot to sit in half the shop as the ceiling is glass. WIFI can be temperamental and sometimes doesn't work if you are sitting in a certain area.

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John Kerr . 2021-09-10

MORE AT Google

Staff not very friendly. Sanitiser dispenser empty. Coffee was awful which is lovely in other costs.

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Jane Aitchison . 2021-09-04

MORE AT Google

Good coffee bit packed with people

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Michael Hunting . 2021-09-04

MORE AT Google

Rude staff, no air con. Typical Costa experience, but the Mrs wanted a coffee

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nick Allix . 2021-08-17

MORE AT Google

Food was lovely. Staff member who served us was very friendly.

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Jacqueline . 2021-08-13

MORE AT Google

Service not great, but coffee was

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Claire Howard . 2021-08-12

MORE AT Google

Not clean and not Costa Cosy are well

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Iain Richardson . 2021-08-11

MORE AT Google

Best coffee and cakes. Kids love hot chocolate.

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Nats Michelle . 2021-08-09

MORE AT Google

Well on Costa I had a large hot chocolate spray cream on top looks good but just tastes of water hardly any chocolate in it plus most tables where not cleared so had to move s tray to sit down want that busy for the staff to be busy oh well

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Andy Howell . 2021-08-09

MORE AT Google

Service not the fastest bit ideal location to grab a quick coffee

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Mary Reilly . 2021-08-02

MORE AT Google

We called at Waverley mall costa,it was busy but there was no tables cleared we waited a while and then moved tray ourselves.Still love the coffee and would visit again but wasn't happy having to clear own table and it not been wiped but never mind

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Dawn Mather . 2021-07-30

MORE AT Google

Pretty good Costa. Super warm which wasn't ideal on a hot day but I'm sure would be cozy when it's colder. Plus the skylights would be dreamy during rain. The drinks were good. It wasn't very crowded.

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JJ Hadley . 2021-07-25

MORE AT Google

They had good covid safety procedures in place and it felt safe inside. Tables were spaced out and some were marked out of service to aid social distancing. Coffee was lovely.

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Vickie H-M . 2021-07-24

MORE AT Google

Staff bit offhand as I didn't have scottish nhs covid app.

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Janice Mcdowall . 2021-07-16

MORE AT Google

Great location with outdoor seating. Queues never too bad. They can add vitamins to your drinks, I only found out last visit. My favorite is a double coffee shot mocha. 😍

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Jakob Marks . 2021-07-15

MORE AT Google

Great place for a coffee staff efficient and friendly

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Mharie Dinsdale . 2021-07-11

MORE AT Google

Great place 👌 good service 👍 I like 🤠

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ad mu . 2021-06-28

MORE AT Google

In lunch hour choice of food limited but service adequate

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Syd Lee . 2021-06-28

MORE AT Google

Too hot inside, we ordered a single coffee and got an American coffee... The waitress said it is the same.... Bad toasts

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Antonella Olivieri . 2021-06-18

MORE AT Google

It's okay. Coffee was good. Atmosphere was ... Okay.

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Rory Alsop . 2021-06-14

MORE AT Google

Can't miss out on a wee coffee great to see almost back to normal.

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Shiela McLeod . 2021-06-14

MORE AT Google

Staff are always lovely here, and Costa is one of the best franchise coffee shops so you can't go wrong.

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Zoso 14892 . 2021-06-13

MORE AT Google

Covid19 secure. Usual high standard with great tasting latte. Plenty of seating areA overlooking the shopping centre. Toilets though are a few minutes walk into the shopping Center .

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dannycain . 2021-06-13

MORE AT TripAdvisor

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