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Miserable rude staff with bad attitude. A great example of how not to treat or speak to customers. They clearly don't like enjoy their job and talk to customers in a manner that reflects this.

Cakes as hard as bricks, Sent the one I had back due to stateless and, to give the lovely batista her due, she gave my a choice of other options. Second choice even worse for stale harness. Not cheap so no excuse. Obviously had been there for days.

The cafe is a rip off. £3 for an ice cream that falls off the stick. Unhelpful staff who have not been trained. If I could zero stars I would.

We held our Wedding Anniversary party at La Luna on 16th Dec and everything that was promised did not come to fruition! When we booked it we were told children could stay until 10pm - which we put on the invites - to then have them ushered out the door at 9pm, including my own, caused a lot of upset among people especially the ones who had travelled hours to be with us! We were promised a DJ on the night, again I was told while setting up during the day that this wasn't happening - hardly giving me a chance to sort anything out! Luckily the band stepped in and filled the gaps! I was told early on the day of the party that it would finish at 2am then at 11.45pm told us it was closing in 15mins!!! The lights went on at midnight and we're all told to leave. We were allowed to have food then when that appeared it supposedly wasn't allowed to be eaten out of the side room - again, nothing had ever been said on that. There should have been a doorman on from 6pm - we were asked for a Guestlist for this...maybe 8/8.30 they appeared, people were let in that were not invited to the party and he was happily chomping on his McD's while on the door or on his phone! And the drinks were diabolical, the draught beer & soft drinks were completely flat making people buy everything in bottles which I'm sure was great for profit but not so much for the guests! And with only Donna serving it took a while to even get that! It was just a complete embarrassment for us on what was supposed to be a really nice party! Thank god we had the band as that was the only positive I can pull from it, and we went back to the hotel and drank until the early hours so the party didn't end at midnight. I will say Donna (manager) was great, I really felt for her but she did everything she could for us. But everything else was such a huge disappointment, we couldn't have been more gutted with the venue!

such a bad place has rude staff and it just isn’t a nice place to be , while getting served the staff was making carcastic comments

We went last night for a drink, and was served by the most miserable rude woman I’ve ever had the misfortune to lay my eyes on. We all could not believe the way she spoke to us! We mentioned it to other friends who said they’ve experienced exactly the same thing! Everything was too much trouble for her, no customer service skills whatsoever! She must think she’s too cool for school! She needs to take off that bandana and start being nice to customers, while she still has some left! Never again….

went to get a bevy with me mates an the was serving cider the cheap get owner threatend to burn me bins down so a chinned his dog dont go there and his dog is ugly anyway.

Absolutely disgusting. Rude staff, awful food which was of poor quality. Dirty tables with little cutlery. Avoid!!! Doesn't deserve 1 star!

I was greeted at the bar by a toothless man who was shortly replaced by a miserable lady who couldn’t care if she served or not And in all it was awful, never again. Wonky tables that spills drink everywhere Not even a mirror in the toilet Awful place

My Wife and I visited this place today . We wanted two coffees and a piece of cheesecake . We saw a very large piece of cheescake in the cabinet , priced at £5.60. The piece was far too large for one person ,(we are 71 and 74 years old respectively) and so I asked the lady to please cut it into two . SHE REFUSED ! I therefore asked for a knife to cut it myself . Again SHE REFUSED ! She told us that , not only could we not cut it , but aslo that we couldn't eat it inside the cafe . Given that they themselves had made the cheescake , and that it was in THEIR display cabinet , one can only wonder as to why . They must be doing a roaring trade to be able turn money away like that . Needless to say , we left swiftly , and spent our £14 very close by , where they did serve us cheesecake , and where the attitude towards customers was far more friendly !!!!!!

My Wife and I visited this place today . We wanted coffee and a piece of cheesecake . We found in the display cabinet , already cut, a very large piece of cheesecake at £5.60 . As the piece was much too large for one person (we are 74 and 71 respectively), we asked the lady to please cut it in half . SHE REFUSED ! I therefore asked for a knife to do it myself , and again she refused , saying that not only could we not do that , but also, that we could NOT eat the cheesecake inside the cafe anyway . Why would this be , given that THEY were selling the cheesecake and we were inside their cafe ? They really must be doing well to turn away custom . We found her attitude neither friendly , nor business like . Needless to say , we walked out , and spent our £14 very close by .

What an absolute horrible pub....customers shouting and screaming at each other whilst their Iceland food shop melts. Extremely foul language used by customers and the bar girl used the same expletives back at them..worst pub in Irvine by far. Paper signs showing where the toilets are....pub for the dregs of society will not be back.

Booked for 6 people, name on reservation not only wrong, but nothing like the person who booked it. We had all ordered pies, arrived on cold plates (a pet hate of mine) and for those who ordered the steak pie there was a separate jug of Gravy, which my wife duly poured onto her pie, only to find that she had poured cold gravy over our food, others checked and all pots of gravy were cold, although these were replaced, and my wifes pie kept warm or nuked, there was no real excuse provided... Pies filling were inconsistent, understand that this is hard to control, but mine had no carrots a few mushrooms and some steak, my wifes had no mushrooms but way to many carrots and stated the steak she did have was not quality and chewy, another's steak pie was inundated with mushrooms. In saying the above those who had the Tikka pies were impressed by them, so not all awful. In all not a very enjoyable experience and will not be returning.

Can’t get thorough on the phone wanted to order Sunday lunch but engaged all the time so went somewhere else it is only walking distance of my house so had to drive to another pub