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The best restaurants serving Japanese food in Ladywood Birmingham West Midlands
13 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
942 Opinions in 2 websites
It was my fiancés birthday on Saturday. We booked a table at 6 for 4 people. We arrived there 15 min before the booking, still at 7 we were not at our table yet. The starters arrived at 7:45! And my fiancée who is celiac and pescatarian received fried chicken on the although we explained her dietary requirements multiple times before arrival and at least 5 times at the restaurant! I spoke to the manager and requested her food to be cooked before the rest to prevent cross contamination. When the chef arrived at the table (he brought the meat and fish on the same tray - MAJOR CONCERN FOR THOSE WHO ARE ALLERGIC TO FISH!), asked for dietary requirements AGAIN even though it was written on his ticket by the manager, but we answered the question as we always want to make sure she doesn’t get sick. He started to cook, rice was ok, salmon was ok. Then he started to cook prawns, chicken, beef and lamb at the same time! Used the same utensils to mix fish and chicken, then put all prawns and chicken on my fiancé’s place even though we told him 5 TIMES by now that she doesn’t eat meat. But it still didn’t finish. He went on to cook beef/lamb again put both on my fiancé’s plate…. At the end of the evening she couldn’t eat anything. As you can imagine she was freaked out about the cross contamination and her meal was £50+ just for her. The manager came to the table afterwards as it was obvious we were not happy and I was noticeably worried about my partner and asked how everything was. We are not the kind of people who complain as we work in the same industry and understand when mistakes happen but I couldn’t stay quiet this time as there was an obvious blatant regard for her allergy and dietary restrictions. So I privately spoke to the manager about our discontent and even though she gave a 20% discount on our final bill after we paid she tried to cover the disaster saying that the chef was new and tried to hand us a fridge magnet and a celebrations chocolate… This was a MASSIVE slap in the face and embarrassing on the company. We never had such a horrible evening like this before, and imagine the frustration as it was my fiancé’s birthday. Particularly as she had a reaction minutes after leaving and is still sick 2 days later!!!! I hope after this night everyone got a full trainings section of allergens and dietary restrictions. I hope this would not happen again to other people but highly doubt anything will be done. I can say we will not be back and warn all of those with ANY dietary restrictions/allergies to stay far away from this place.
23 Opinions in 1 websites
went here for my birthday meal last night and it was such an amazing place to go, lovely staff very friendly!! food was super tasty, we had loads to eat! we had a groupon deal off a family member for my birthday. we will definitely be back again! the lady who served us went above and behond plus she wore a japanese kimono, i thought that was a lovely look 😄
177 Opinions in 2 websites
Terrible experience had a table booked for a friends 40th paid £70 deposit, even took a phone call to confirm the week before to confirm we were all coming , arrived at the venue for it to be closed no answer no response no refund and 7 of us stranded in Birmingham after travelling . Very poor service & handling given them a weeks grace hoping for a response and refund but still nothing, we were not the only ones waiting at the venue others were too AVOID AT ALL COST!!!
168 Opinions in 1 websites
Very good experience. Had spring rolls and chicken wings to start. The mains were the highlight- very tasty. Some of the best beef I have ever eaten. Good menu choice. 10% service charge but no issue with that as it is advertised. I would recommend/visit again.