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Outdoor
The best restaurants serving Italian food in Sheffield Yorkshire and The Humber
95 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
476 Opinions in 2 websites
poor service We arrived at 7:30 so not too late Not a great experience. Waited 90 minutes for starter to arrive. It's really not ok to see peolpe come in after you and get served before you Then ,two of the main courses were very very small for what we paid and in comparison to the other dishes. I suspect they ran out and split one main dish. We won't be returning due to the service or should i say lack of service,
194 Opinions in 2 websites
I am saddened to be writing this review As my first few experiences with the food at Zizzona have been positive, so much that I have even recommended this take out to family and friends. Unfortunately the most recent time, which has been the first time speaking to a staff member (unsure of which one) on the phone has left a distasteful feeling regarding the place. On Saturday night, I ordered from Zizzona, a pizza for my boyfriend, my grandma and myself. Mine was a chicken, ham & veg pizza. The 3 of our pizzas were all different. A few hours after I ate my pizza, I was struck with projectile vomiting and some other nasty symptoms. This was an awful night. Whilst I couldn’t be sure this was due to food poisoning, there was still a chance due to the timing of it and intensity of the symptoms. Because of this, I messaged Zizzona on instagram on Sunday sharing what happened because it’s important for them to know so that they are extra careful and take the possibility into consideration that it could have been food poisoning. It’s now Tuesday and my message has not been responsed to yet. So tonight I have decided to phone them and very politely & thoughtfully reiterated what I’d said on the message. To my disappointment, the response from the staff member I spoke to contained zero compassion and straight away I was struck with “we are 100% satisfied with our food safety, no one else has given this complaint, we will reply to your instagram message” This response did feel pretty unprofessional especially due to the severity of the situation. The fact I’d come into the conversation saying that I can’t be 100% certain and this still didn’t seem to matter. Instead of addressing my concerns with understanding or empathy, I was met with defensiveness, which left me feeling dismissed. I wasn't expecting an admission of fault, just a thoughtful acknowledgment of my experience and reassurance that the matter would be taken seriously. It’s important to add, I could have quite easily gone straight to write a google review but I chose to contact them, giving them the chance to respond appropriately. If this has been handled in a suitable and professional manner, I would be leaving no review. I truly wanted to continue being a loyal customer, but after this interaction, I am left questioning whether I can trust their level of care and commitment to their customers’ wellbeing. I hope Zizzona takes this feedback on board and improves their approach to customer service in such situations. *For context: instagram message sent Sunday is uploaded. *As per Zizzona’s latest reply: Yes, I received your response on Instagram following our phone call I made tonight. However, this still doesn’t address my concerns adequately. I wasn’t expecting an admission of fault, but I did hope for some acknowledgment that my experience would be taken seriously. Dismissing any possibility of a connection without considering extra precautions or showing any openness to investigate feels unprofessional, especially in matters related to customer safety., I also noticed a similar review on trip advisor from 2022, where a customer reported her daughter becoming violently ill a few hours after consuming a chicken & chorizo pizza from Zizzona. While this was two years ago, had such concerns been fully investigated back then, perhaps this situation could have been prevented. I strongly believe this issue should be handled more carefully.
1719 Opinions in 2 websites
I’ve been here a few times and normally can’t recommend it more but had a disappointing experience tonight. It took nearly 40 minutes for us just to get our drinks and we had to ask for cutlery when our pizzas arrived. It was quite disappointing as it was supposed to be a celebration and we had prebooked a table.
1693 Opinions in 3 websites
Always good food and good service. We had the meat balls and calamari both were really good. We both had the pollo Al horno. I’ve had it before and really loved it so husband really wanted to try it. I had mine with vegetables which came with potatoes broccoli and carrots with mozzarella cheese on it. Husband had chips with his. The chicken was cooked perfectly with a delicious sauce with tomatoes olives garlic asparagus. It was so good. I couldn’t finish my potatoes but husband finished them off with the left over sauce which was to die for. Can’t fault the food or the staff and we will definitely be back. The complimentary tequila was great.