The best restaurants serving Chinese food in Plymouth South West

Order arrived half an hour late with no apology from the restaurant. When plating up we realised one of the main dishes was wrong but decided to give it a go anyway (as given the original delay we weren't prepared to wait even longer), but wasn't to our taste and so went in the bin. Waste of money. Chips were soggy, ribs almost entirely gristle and prawn crackers burnt. Best bit was probably the BBQ sauce. Had much better food from here before but has obviously gone downhill since. Wouldn't recommend and won't be back in future.

Great food and customer service, delivery was quick and the delivery driver was polite and friendly

Tried ordering online, had a notification an hour later saying food is being delivered and still here 1 hour and 30 minutes later still with no food so overall 2 hrs and 30 min wait. We ordered before they stop doing delivery and called them 8 times before they closed. Deliveroo also didn't help as they can't refund us £40 because their driver has apparently said that they have delivered it yet they haven't. Lucking scammers,.don't order from here

I'm absolutely fuming. Not only is the price not even remotely worth what they sell, but they decided to wait almost a month to take the payment. Do you think this is funny?

Ordered the House Special "Fried" rice, and it looked liked it had just been boiled, not fried. The veg was huge, and belonged in a chow mein, not a rice dish. The order was delivered 40 minutes late. The Sweet and Sour Chicken balls, we're actually pretty nice. Chicken and noodle soup was tasteless, with very little chicken, Kung Po Chicken was 99% cashew nuts. The chips were over cooked. Won't be ordering from here again

Absolutely disgusting service. Ordered a takeaway and was told this would be delivered within the hour. We chased this after an hour and 45 mins to be told it was on the way. Chased again 20 mins later and still not delivered and asked to cancel the order. Promised it would be here in 10 and then of course it wasn’t. Very rude person on the phone and manager wouldn’t accept the call or the cancelled order. When the food did eventually turn up I turned it away I will be doing a charge back as this service is totally unacceptable.

Visited last night. Ideal setup for our family and idea for pleasing 4 kids with varying tastes and some who struggle waiting. Have been before a few years ago but last night we all thought the food was especially good. Yes it's a simple setup, but very tasty, good value and good service. From the crispy squid, king prawns, spicy lamb, fried chicken, range of rice, noodles,. duck pancakes and much much more... and the range of puddings and mr whippy style icecream machine. Kids and adults were all very pleased and full. Just wanted to share, as we had a lovely evening and Buffet City was the perfect fit. Drinks are extra, but that makes sense. Perhaps a 'kids unlimited refills' type machine option (as an extra charge) would be a nice addition.

waited 2 1/2 hours for the food, you fone up they just don't seem to care

I waited 2 hours for my food it never turnt up took my money and then rang the shop was closed And I only rang them for the shop to be closed Full day at work and last payment in bank ain't happy customer

Best chinese in Plymouth. Portion sizes are great and good value for money!

delicious food, will order again.

It appears that the staff had someone compose the previous review early hours this morning. As last night I ordered from this place and after being spoken to so badly, I asked for her name, she refused to provide it. I have never encountered such discourtesy before. I placed an order and clearly communicated my preferences, especially since she specifically stated that the chicken chow mein came with barbecue sauce. I also asked do they do egg for the rice. The lady stated yes. I clearly remember my conversations, even when I first called the receptionist was distracted and kept telling me to hold. Instead of receiving egg fried rice or chicken chow mein, I was only given special fried rice. While I understand that mistakes happen, I was shocked by the bad attitude I faced when I called. She wouldn't acknowledge her error or even accept there was a miscommunication. (maybe if she listened and concentrated when I was on the phone). There are two young girls at the desk taking orders, and unfortunately, their immature behaviour and lack of customer service are hurting this business. Aside from the review that was evidently written by one of their friends, early hours this morning, stating her name, you'll find that the most recent feedback highlights the poor attitude of the customer service. However, the delivery personnel were very polite and genuinely apologetic about the situation. Why not have them at the reception instead? First point of contact is very important. I currently will not be placing any more orders here. But maybe an apology would be helpful. Your staff could benefit from basic customer service training, as the receptionist seems unable to handle basic complaints. I assume you also allow them to respond to customers reviews on here, as some replies are very unprofessional. Their replies sometimes suggest a refusal to accept that their customer service was inadequate, showing in capability of learning and willingness to provide better service.

Lots of recent changes in Mayflower Street, most recently the opening of Oishi Sushi up here at the eastern end.

Last 2 orders have been the wrong order and excuse was tickets mixed up but twice in 3 weeks . No offer of refund or next meal free or a sorry. 9I will look for another chinky out there . There are lots

Our new favourite place - food is great, hot and tasty