Golden Place in Plymouth

Ordered the House Special "Fried" rice, and it looked liked it had just been boiled, not fried. The veg was huge, and belonged in a chow mein, not a rice dish. The order was delivered 40 minutes late. The Sweet and Sour Chicken balls, we're actually pretty nice. Chicken and noodle soup was tasteless, with very little chicken, Kung Po Chicken was 99% cashew nuts. The chips were over cooked. Won't be ordering from here again

I have ordered food from here many times, without exception the delivery has been amazingly quick the food piping hot and quality perfect! Don’t know how they can do it so well!

Order was accepted. Aware it’s a 19 minute drive. However didn’t expect the delivery driver to tell me he wouldn’t be coming out again and wasn’t happy he had to come all this way for £4.50. I always add the tip on once food is delivered, as I can then give to those who deserved it. It was half hour late which is usually not an issue but to answer the door to attitude was not what I had paid for. I am a small female living alone and felt very intimidated. Driver advised me to call the shop and ask them to take my location off the site as a possibility of delivery location, as they’re (he) is not willing to come out here again. Shame as the food was nice but I didn’t enjoy it after that. Rude rude rude man!

very good food, delivery early. very happy with this

Ordered from here as it stated a 25min delivery timeframe. Turned up in well over an hour so was very late. I did phone after 45mins and they said they hadn’t even started cooking it… Food finally arrived and it was stale and cold, so must have been sat waiting for ages. Do not recommend.

Good food, tasted great, food arrived early, definitely would eat here again

Good over cooked dry and hard to eat disappointed as previously orders have been good

Pipping hot, delicious food as always. Thank you.

gorgeous as always. best takeaway in plymouth

Lovely Chinese. Always perfect and consistent in quality. Our favourite Chinese. 🥰

Great food and excellent service

The worst Chinese in Plymouth if you want a good one go to ocean city

Well we will be avoiding this place like the plague, absolutely awful food. I ordered a special fried rice and the rice had definitely just been boiled. The vegetables were cut fit for a chow mein. Just a no from me.

Lovely meal very tasty treat for 6 adults and still have some leftovers

always great food, would recommend 😋

the golden palace is a great favorite of mine for takeaway Chinese food it has everything I like to order on its menu and it has very good customer service.

Really great food! Highly recommend

They stated they delivered on time but did not.

Tried the new chicken box but sadly out of three people only one could eat it. We were expecting separate dishes but sadly the chips, only 4 onion rings were covered in chicken bites that were apparently sweet and sour Hong Kong style and too hot

absolutely fabulous as always ❤️

Nice Food delivered on time would recommend

Ordered this food for delivery and it took ages and food tasted awful AVOID

thank you very much for my delivery and the food was spot on throughly enjoyed,thank you so much.

Food came unbelievable early yet was cold, my food tasted like fish. Everything was clearly cross contaminated so I called to ask for help and was met with disgusting customer service. The bloke on the phone must have been either hungover or drunk as he was slurring every word but claimed to be a relative of the owner so apparently that’s completely fine! After speaking to me like complete crap I asked for an apology and was literally told no. All food was dried out and disgusting. Do not order from here as you will be severely disappointed what a complete waste of £40 and a terrible way to end my Boxing Day, merry Christmas ay!

Absolute joke, called the shop 4 times, told it’s on its way. The app said delivery between 19.35 / 20.55, still no food it’s now 21.15. Called the shop and told AGAIN it’s on its way???…. NOPE NO FOOD. Refund for all of it please!!!….

Still waiting. I have no issue with a late order. I have a big issue with it showing it has been delivered when it hasn’t. Still waiting

The food took over 3 hours to be delivered. it said it would be 90mins otherwise we wouldn't of ordered.

It was over an hour late and cold when it arrived.

Uber eats suggested a 30 minute delivery time. Our food took 2.5 hours to arrive with nothing to make up for it.

I booked my order almost 3 hours in advance but it still arrived almost 1 hour late which is rubbish. Sadly I had to pay a service charge when ordering and received rubbish service, perhaps you should refund this amount. I will not order again

great quality food, you want be disappointed with your order. I rate this takeaway as 5*.

Waited 2 hours for food. No apology. They are just busy!!! Second time now. Never used to be like this

Food never arrived, called to say it was late was spoken to like a piece of dirt. Horrendous customer service never got to try the food will be avoiding like the plague for sure. Only got 1 star because I couldn’t give 0

Was staying at a local premier in. So wanted something other than the usual attached beefeater. This place is not the nicest looking establishment but food was good I had Singapore fried rice which was good and a beef chow mein that had plenty of gravy. Portions were a good size. Marked service down as they did not take card payments insisting on cash only. Also unable to offer a receipt.

DO NOT ORDER FROM HERE. Ordered over 2 hours ago. You cannot ask for a refund or cannot get hold of anyone over the phone. We will never order from this restaurant again.

Awful service. Was over 2 hours and 25 minutes from order to delivery. Kept selecting ‘order is late’ which told me to call the restaurant. I rang over 200 times and not one call wasn’t answered. Food is freezing and inedible. Have always used this Chinese and will never again. Lost a customer and I’m sure I’m not the only one who has had terrible service tonight. Wanting a full refund and have put in a claim with just eat. Never again

I ordered this food approx 18:30. I accepted the long delivery time up to 20:30. The food arrived at my door at 21:37. I had 4 children awaiting their tea, restaurant was engaged all night, I finally got through at 21:20 to be told it will be with me any minute. The food on the top of the bags had gone slightly warm not hot. Not happy, unfair to be left such a delay, I would never have ordered from this restaurant knowing the time delay I would sustain.

DO NOT ORDER FROM HERE. Ordered online, delivery time came and went, contacted the restaurant to be told it would be another half hour. An hour later it still hadnt arrived. Attempted to contact the restaurant over 30 times over the space of an hour only to be met with caller busy. Can only assume it was someone else complaining or they disconnected the phone. Awful service. Avoid at all costs. Should be removed from justeat so others avoid the same trap.

So I asked the lady if they do prawn rolls she said no the nearest we do to that is Prawn balls, I said no that will be too much better she said will we do spring rolls as stringy onion beans in it with pork and one prawn? I said I’d have that Then I asked her do they do banana? Fritters she said yes I said how many do you get it? She said to I said I’ve one of those alongside a bag of crackers that came to £9.60 p when I got home, the bag was leaking in golden syrup dripping all over my brand-new carpet that I’ve just had laid down in my new flat stained the carpet then I bit into the spring roll all that was in there no pork no prawns just batter and them stringy beans I emptied it out into another Chinese pot I had in the cupboard and that’s all that was there no prawns no pork just stringy beans when I cleared up the mess from the banana fritters even though it still stains in my carpet there was swimming in golden syrup. It tasted horrible. The batter was soggy. The banana was soggy and it was literally swimming it. It was disgusting. I think the outcome of this the only thing that tasted really good was the prawn crackers , I don’t know how they haven’t got a five star rating because when you inside it looks like it has not been paid for 50 years they could do with painting the walls dusty with new flooring because there’s chips in all the tiles and the windows could do with a very good clean for a disabled person for his first time boy at this shop that is very bad for him to have an experience like this please like and share and make people aware they say on the viewings it’s for the late night workers I’m guessing for the dockyard and for people that work late night so I need a quick grub ASAP I don’t know how they have ended up with food poisoning diarrhoea, and sickness the next day from it

Food was the usual good quality but arrived late and cold.

40 mins late on latestest delivery time only warm when delivered

incredible food, best chinese takeaway i’ve found since moving down here three years ago! my go to!

Tasty food! Delivered nice and hot. Would order again

Great tasting food as always, will be sure to come back for more soon

If i could give a minus i would! Customer service is no existent.! Good turned up freezing cold and not edible! I phoned as we ordered Grilled King prawns.! What could possibly go wrong with Grilled king prawns??? Well it come in an omelette with 6 prawns in. When i contacted the store the boss was screaming in the background that it was our fault for ordering something we didn’t know. Apparently everyone knows Grilled King prawns is an omelette!! I’m sorry i thought that was fu young, which by the way they also offer!! When informed th i now couldn’t eat my tea due to an allergy to egg i was met with and i quote ‘i don’t care not our problem contact uber eats. You ordered it’ I informed them it’s false advertisement. That’s not even to bring on the cold comment which also was apparently not their fault. Absolutely vile Chinese, vile customer service.! Do not go to save yourself their overpriced inedible meals!

Very disappointed with waiting for 2 hrs for our food with just an apology and no offer of compensation at all, which is disappointing considering we order regularly. Plus I ordered chicken with oyster sauce and was extremely disappointed.

Really excellent food definitely use again

never had a bad dish. always tasty and hot on arrival. always on time or early. last delivery was 30mins EARLY! 👌

The driver waited for 10 minutes as I could not get to my house quickly as I’m disabled and was so kind to me. Thank you so much

Arriving early, while welcome, was a bit inconvenient for me. As a disabled man with mobility issues( I'm an amputee), I wasn't expecting it when it arrived and I was in the bathroom, which meant I wasn't quite prepared for the downstairs trip.

the food was very good. and hot have no complaints. thank you.

this order is now nearing an hour late and has been marked as delivered. Wouldnt recommend ordering from this place.

absolutely fabulous, the only Chinese takeaway I'll use

Very fresh and hot. Tasty as always. Haven’t found a better one yet!✨

I put wrong address didn’t realise until delivery notification rang restaurant and they brought it straight over!

Wouldn’t hesitate to order food again from golden place, good food, friendly delivery driver all good

bit bland. quite disappointing for the cost.

The best Singapore ever,portion is huge and all is super tasty,love it ❤️

Please do not order the munchie box unless you want the driest and chewiest food of your life. It was thick with salt and had no other flavour. Arrived cold.

sent wrong order ,I ordered honey mustard chicken and was sent sweet and sour which I hate !! they didn't update system as delivered so couldn't complain on here (how convenient !!) won't use them again

Great food as always- fresh and hot and always a hit with the kids

Fabulous food! Piping hot and delicious, consistently great which is very much appreciated. Thank you very much!

A regular customer, tonight ordered as friend staying over. House chowmein ordered lots of times previously, never a complaint, but tonight it was disgusting. £17 fot chips and what was effectively just noodles with two small bits of burned and tough pieces of shriveled beef. Fair to say our meal was scooped from what was at bottom of saucepan. Definitely put paid to ordering again.

"Toby" is the rudest person EVER. Placed an order on deliveroo for a munchies box for my husband amd friend and some plain noodles for myself (due to allergies, its the only thing I know is generally safe) - it arrived with onion, spring onion, beansprouts and mushroom in so I called and said I ordered plain, they said that is plain... I explained there must have been some confusion and I was happy to pay another delivery fee if it could be exchanged. "Nah, you ordered that dish" etc. I explained that because I have an allergy and the dish delivered contains allergens not on the list on the deliveroo menu. Young "Toby" continued to berate me, refuse me to speak to anyone else (despite telling me other staff were present, though their English wasn't fantastic - funny that once I started to contact deliveroo through my husband's phone Toby and the owner could be heard speaking perfect English to eachother. Eventually I was offered a replacement dish, but why did it have to be so convoluted. I wasn't arsey when the wrong dish was sent, I simply said I think there's been a mistake, and had also offered to pay the delivery driver for the return journey. Shame because the food for everyone else was actually quite nice, apparently. Just horrific customer service. Toby should be absolutely ashamed of himself for how he spoke to me on the phone tonight.

"Toby" is the rudest person EVER. Placed an order on deliveroo for a munchies box for my husband amd friend and some plain noodles for myself (due to allergies, its the only thing I know is generally safe) - it arrived with onion, spring onion, beansprouts and mushroom in so I called and said I ordered plain, they said that is plain... I explained there must have been some confusion and I was happy to pay another delivery fee if it could be exchanged. "Nah, you ordered that dish" etc. I explained that because I have an allergy and the dish delivered contains allergens not on the list on the deliveroo menu. Young "Toby" continued to berate me, refuse me to speak to anyone else (despite telling me other staff were present, though their English wasn't fantastic - funny that once I started to contact deliveroo through my husband's phone Toby and the owner could be heard speaking perfect English to eachother. Eventually I was offered a replacement dish, but why did it have to be so convoluted. I wasn't arsey when the wrong dish was sent, I simply said I think there's been a mistake, and had also offered to pay the delivery driver for the return journey. Shame because the food for everyone else was actually quite nice, apparently. Just horrific customer service. Toby should be absolutely ashamed of himself for how he spoke to me on the phone tonight.

The food quality was atrocious. It was dry, and the presentation was so bad. It seemed like they sent leftover bits. I threw the food into the bin, I just could not bring myself to eat it. It is wrong to show this lack of consideration for online purchases. I don't think the people who prepared this food could have dared serve it to their pets. This is so so wrong and shouldn't be allowed. This is taking advantage of people who order, placing faith in the candour of the people who prepare and send the food.

Lovely food. Delivered very quickly. Thanks. 😀

Ordered though deliveroo and was very impressed with the food quantity and quantity. Ordered the Hot Appetisers, which had a tasty selection of starters. House Special Chow Mein had lots of meat and king prawns and was very tasty. Sweet and Sour Chicken Balls were delicious with lovely big chunks of chicken and quite a few of them. Even the prawn crackers were flavoursome and not greasy. All in all a very delicious meal and would definitely order again. Was too hungry and eager to take picks!

it was lunch best we've ever had in Plymouth xxxc

As usual perfect, the best Chinese without doubt

munchie box,turned up cold more chips than anything else squid was deep fried but a soggy mess.get it from far east kitchen you get your money's worth and cooked

Brilliant! So we usually have a ‘go to’ Chinese, but we needed to order earlier, so went with here. Wow, what can I say… order was early, delivery driver was polite, the food tasted great and the portion size was champion! We now have a new ‘go to’ thank you!

We use this place now and again and have never had an issue. We order through just eat and it has always been delivered in good time & piping hot. The food is always delicious and good-sized portions. Delivery staff are always cheerful & friendly.

,actually the food was so delicious and good portion as well they were kind really kind I don't know how to choose and he helped me a lot

Absolutely stunning tasty delicious food

Called up the gaff ravenous, I had an ache to get absolutely paralysed by a heavy munch. Asked for a munchie box as I saw it on the menu and it looked devious. You're supposed to get spring rolls chicken balls some ribs and something else with bone in it, being someone who hates food with bones in I asked if they could just wham some extra chicken balls and spring rolls in. Fella on the phone was a lovely gentleman, who went through the menu with us and sorted us out, removing anything with bones in it, as to not slow me down on my scran rampage. When we got the food it was still hot, we popped open the treasure chest of cholesterol to reveal a hefty box filled with chips, spring rolls, chicken balls and crispy beef. We topped it off with some curry sauce and went to town. It cost £23.10, cheap for a ticket to scran limbo. The food was nice typical assortment of carbs, wish we'd ordered a drink or a curry to go alongside it as it got dry quick, mostly our faults. We got about halfway through together before keeling over in a hot sweat on the living room floor. If you're in the mood to send yourself through the 9 layers of food oblivion, get one of the munchie boxes Lovely gaff, lovely staff, heavy munch x

got sent the wrong food, called the restaurant up to tell them and they hung up on me. called them back and they said they will sort it next time. so I had to go out and get some food whilst the rest of my family enjoyed their Chinese.

Lovely food and a charming delivery driver.

Absolutely unacceptable. It arrived over 60 minutes late - when it did eventually arrive the food was not very good and the delivery driver was the rudest person I’ve ever met in my life. She just dumped it into my hands and walked off, no apology out of common courtesy at all for the lateness

I would of rated a 0 worse customer service food.took hour and.a half I only.live 15 mins away food was cold had to.little I n.a. s starving rude.rude rude do.not order from.hear worst.chinease

Order from here every time, never been let down

Food was cold and soggy wasn’t nice

It only takes one bad experience for me to change a takeaway place. I have been using this place since 2017. Never had a bad one yet! Every dish we have tried has been great and delivery on time or slightly early.

Great food & friendly delivery guy

I love this Chinese it's so consistent. Never had a bad mean ever. highly recommend Golden Place.

2.5hrs on average for delivery. Don't say on Deliveroo food will be 50 minutes when you don't have enough delivery drivers to make anywhere near this time. Food has arrived over 2hrs late and cold on another occasion and we thought it was a one off, clearly not. 2.5 laters and food still isn't here... Call reception 'oh it's 10 mins away' utter lies. Will not be ordering again. Don't cut corners on staff when your custom is left for hours on end for cold food to arrive. Horrific place

Fantastic food, our new favorite!

Had to call the restaurant twice after my food was late. First time I called I was told they were on route I called half an hour later to get the same rude answer from the women on the phone. Took a very long time to drive to me seeing as your they’re about 5 minute walk. When my food finally did arrive it was all but stone cold

Food was tasty but a little cold (weather).

King Prawn and Mushroom as well as the mushroom chow mein were superb. Loved it.

Good value for freshly cooked food

Great Chinese. Our go to every time.

food was OK, not worth the 2hr wait though.

Food was tasteless, 1 dish wasn’t what we ordered and items missing from mixed starter. So disappointed as not cheap!

The food was tasty and good quality for a chinese.

Food extremely late & both rice dishes were so disappointing (bland, anemic & not fried). Missing dish which we were reimbursed for.

Spare ribs a little tough today but everything else spot on

Worse chinese food I have ever had. The munchie box was cold and looked like the over cooked left over scraps, rock hard some of it. Totally disgusting. I would add a picture if I could. First Chinese I have put straight in the bin. Not happy.

Food fab as always, delivery time better, ar least not over 1hr late as last time.

Extremely poor. No flavour. Waste of money. Wouldn’t order again.