Delivery
Pickup
Outdoor
The best restaurants serving American food in Scotland
472 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

10 Opinions in 1 websites
We have ordered takeaway food for a while from Firehouse, it tastes great and has great gluten free options but its too bad that service is just too bad to continue ordering from here. In the past few months, every other order has items missing or wrong. I don't usually call up to complain but the last order had half of the order wrong and another item missing. When I called up to ask for the food I paid for, they said that I didn't understand what I was ordering and that I was wrong (despite having the order summery in front of me). I didn't think that I could misinterpret 2 sides of fries to mean 1 side of fries, and a hot dog to be a gluten free hot dog with no bun - but the staff really helped me to understand that I was an idiot for thinking otherwise.

4 Opinions in 1 websites
Disregard any previous reviews which are trying to put you off and lessen your experience in this restaurant! Sure, sometimes things might not go as planned, we're all human (although l do wonder about some of these writers!!) and there might be hiccups here and there, but do give the Scalloway Hotel a second chance, you won't be disappointed! The menu and food was excellent, (such a varied choice!) the service was great, thanks girls - the attention to customers made us feel special, and all with a smile, which is always appreciated! (Nobody wants grumpy waiting staff!) Special mention to Chris the barman, what a hoot! So kind and patient with the oldies, couldn't have done more! Can't wait till we can go back! But don't take our word for it, or anybody else's for that matter, go find out for yourselves!

3 Opinions in 1 websites
Absolutely outrages service. 2 hour wait, unapologetic and incompetent staff, unaware delivery driver. Cold food. Pizza rolls only pleasing aspect of experience. All together very depressing meal. The kids cried as they ate the average tasting and refrigerated meal. Chilli twists were more bland than mayonnaise. More spice in a Warburton’s loaf. I hope their tears make you think twice pizza NY.

49 Opinions in 2 websites
Tuve un gran té de la tarde con mi madre aquí! El personal era encantador y la comida era deliciosa. Eran geniales para satisfacer los requisitos dietéticos, ya que soy celíaco, así que mi té de la tarde estaba completamente libre de gluten (el té de la tarde a la derecha en la imagen es mío). Recomendaría encarecidamente este lugar!

32 Opinions in 1 websites
From the moment we walked in the service was exemplary. Food was excellent and nothing was too much trouble. Restaurant was clean but food a bit pricey. The manager whose name we didn’t get was great but special mention to Fraser who went out of his way to give us fantastic service

5 Opinions in 1 websites
had a voucher to use at this bar for a meal £20 wowcher say you must email and state voucher code and date and time of booking ,they then cancel saying chef is ill and cash in the voucher to woucher so i cant claim a refund ,the owners are crooked dont go is my advice stay clear ps they dont answer their phone feel free to try