Starbucks in Glasgow City

phoned to tell me they had missed one of my drinks. refused to have it delivered and told me to just pay for another one

Order was very late in arriving, well over an hour after ordering and then one of the drinks was wrong and couldn’t be consumed (due to allergies)

Always lovely staff and of course coffee

Great service and the coffee was good too. My wee girl spilled her got chocolate and the team member cleaned it up no fuss at all and made her another one free of charge. The young girl with the blonde hair is a credit to your company.

This is now taking over 21/2 hours to get here. I’ve ordered from McDs half hour after I ordered from here and they are right next door to each other. McDs has been and ate and I’m still waiting on my order from Starbucks that I placed at 4:20 ish

Excellent coffee. Nice cakes and pastries ut overpriced.

Busy place. Service was fine, coffee as you expect. Didn't eat anything.

lid on frapachino had come off as was topple over in bag and some of drink had spilled out either packing or lack of care on delivery - everything else was fab

Sadly Gen Z who attempt to work here have exemplified in their Gen Z attitudes and service. Their lugubrious faces lacking in any kind of pride or care for their service and products; let alone any service with care for their customers. Well worth a visit just to sit by filthy tables and filthier floors to casually watch the spectacle in absolute disbelief. Sadly this retail park offers no reasonable alternatives and although this is bad, by no means the worst here. For a luke warm latte and stale croissant it will have to very sadly do. Did Banksy really model Dismal land on here?

Great staff . Drinks always spot on . Food is good but imo a little overpriced

For a company that delivers hot drinks they should come way more protected from spillage. Pumpkin brownie I ordered was put into same bag as hot drinks and arrived all melted and un-edible

Nice place and quick service with ample seats as well.

Everything went well with the order and delivery no issues 😊

What I ordered vs what I got! 😂

Just a coffee shop. Nothing special. But love that they bag up the grinds for folks to recycle. My daughter and myself got a bag each for our plants.

Coffee is good but over £5 a cup now. If only there was a cista nearby as it's tastier and more affordable

I received the complete wrong order

Ordered a venti coffee and it’s came half full. Don’t even think it’s a Grande not cool

I had to wait 45 minutes for my drink. And people who where served after me, got there’s first. Very un organised, definitely need some orangisation skills needed

Ordered a pumpkin spice latte but a normal latte was delivered. Took a photo with nowhere or option for me to upload it. I still have the photo in my phone. Was denied a refund so was left with a latte that I didn't order or drink. What a waste.

Dreadful service. Waited 10 minutes before getting served despite 6 staff all working behind the counter. No idea how to be efficient. Drive through get priority over customers who go into coffee shop. Then had to wait another 5 minutes for a heated piece of toast. Staff don’t care. Not be back.

asked for double vanilla and didn’t get any syrup at all.

Bad, would give 0 stars if I could. Didn’t even show up.

Just wanted to say thanks for note with my order and the change of the item was good thank you have a good day

Had to wait half an hour for my drink people got their drin way before me while they were after me Absolutely shocking sometime the cup is so filled up that you cannot carry them they will ask you if I can carry it okay no professionalism what so ever

The staff which helped me were very friendly and solved my problems I had with my account.

Love this place. The building is smart and airy and the coffee and ambience is also great.

I have ordered this and have not recoeved my order. on the app it says it was delivered. terrible service, no contact number for me to call or how to get a refund

Supposed to be Barristas but constantly mess up orders try actually reading the slip properly if you don’t know what goes into each coffee or iced coffee then I think yous should change profession it’s not just once or twice it’s happening weekly now

Very nice place for a wee quiet coffee

It didn't come at all. Not happy.

Macchiato was just over half filled. No spills found anywhere in bag. I don’t usually have a problem with my orders but this was disappointing.

Driver spilled the coffee on my doorstep and wouldn’t take it back. Very disappointed

Gave the coffee a dome lid without a straw. Confused how I’m meant to drink the coffee ?

Awesome delivery driver - though straw for drink was forgotten? Otherwise cannot fault the service at all!

Cake was dry and hard and chocolate coins melted, use put a cake in a bag so why not put the chocolate coins in a we bag and place them behind the cake

Coffee was in the bag and not the cup and now in a key board great

This branch is fine, drive through at times not the quickest, but not much you can do when there are five cars on front! Internally, the left side is a bit cramped, and when it’s a windy day, not the earnest place to sit at the door Lewis opening and closing by customers and delivery guys. The cost of coffee from here is more easy too much for me to justify these days… now just an occasional treat.

I got delivered the wrong order they gave me someone else order

Usually good service but tastes like no caramel was added to the caramel latte

We generally use the drive thru and it’s always good only couple times the orders have been incorrectly made.

Total wrong order has been delivered driver wldn’t take it back stuck with someone else’s order

Coffees arrived upside down in bag so never got them

My whole drink was spilled and didn’t get a refund and paid for a large iswell

Not there fault didn't like the wrap I ordered but that the thing with new tries

The driver was punctual and courteous. Everything was fine from that aspect. After the driver left I then realised that Starbucks made an error. They had not added any whipped cream to my drink. This is disappointing, especially when considering the amount we have just spent for 2 drinks.

Good disabled access. Standard bill of fayre. Great espresso. Nice snacks. Staff were good.

Amazing service and delivery as always thank you!

No straws with frappes so can’t drink them

Ordered 2 hot chocolates and they are vile there's no taste of chocolate from therm at all, I deffinetly wouldn't buy again, but the coffees amazing and the staff are brilliant to if you have a problem they will help you

Fantastic Starbucks, the staff here are just amazing!

Was nice for a seat and a chat.

Only 1 pump of syrup in drinks? 4 are normally put in the drinks. So you’ve to pay 4X 70p to get what is normally given? This needs updated.

Cappuccino cup was half empty. No where near enough for the size of cup 😢

Tables need to be cleaned more regularly. My Wife and I had to pick the least dirty and clean it ourselves before sitting down.

Got a hot chocolate and 2 other drinks. The hot chocolate tasted like hot water, no milk or chocolate flavors at all. Disgusting. Not worth it.

Service a bit slow today but it is Saturday afternoon

My order took over an hour to come from when the order was placed which has never happened before, a bit disappointed.

£27 for what looked like 2 cups of milk and ice shocking service

Recieved an absolutely boiling flat white and payed £3.40 for the displeasure, utter disgrace.

Usually brilliant but seem to be reluctant to ever actually give light ice when asked

I visit this location each weekend. Local to me but staff are crazy 🤣🤣🤣🤣🤣😧😧😧😧😧😧😧😧😧😧😧😧😧😧😧😧😧😧. Never listen to the customers'requests. When I placed my order and asked to get extra hot coffee I did get close to the cold version. Just don't get it . Sorry people but it's bad 😞😞😞😞

Great delivery service great speed and quality

Cappuccino cup was half empty 😢😱

i asked for 2 pumps of vanilla ice latte instead i got none the coffee is so strong

I would say this Starbucks is always really busy and I don’t enjoy sitting in here. The layout is rather strange and not thought out well. Especially for prams or wheelchair users. It is npise too. Coffee is nice usually, they get things wrong now and then but no big deal. Cakes are okay, tad dry but it’s just a Starbucks cake. Brownies and the little cakes on the stick. Standard so so customer service and nothing to complain about.

We got sent completely wrong order then had to pay extra something called gold coin

I paid over 6 quid for a large coffee and it was half full

bit disappointed as I ordered the largest coffee but when I've opened it the cup is 3/4 full so basically a regular coffee. I order from here all the time and never have any problems but that's a rip off

Ordered 3 hot drinks and cakes , poured drinks while serving others they were not warm by the time staff had heated up croissant and banana slice and cream had melted, waited about 8 minutes before I got everything together. I asked for more cream on coffee as it had all melted and was told it would overflow. I got the feeling staff not interested . Last time I visited this branch at great Western retail Park, there was a hair on my cake. I won't be back or recommend this place . Disappointed

😁 perfectly toasted fruit toasted beautiful

The driver was rude and didn’t want to deliver my order to my door because of the puddle. I paid for delivery so driver must do his job despite anything.

brilliant and really hot the way it should be

Only my drinks came so now need to pay delivery again for the food

I ask for a tall cup and get a small cup if they don't do tall cup then shouldn't advertise it as it basicallyfraunding people to pay for a small coffee rather than a a tall cup of coffee I think they need to knw exactly what a tall cup is

Lovely service great delivery

my venti coffee cup is half full and it does not taste like what i ordered

Quiet served quickly. As expected.

kind professional smiley man delivered very happy with the service

lovely kind polite man delivered in great time

kind professional man delivered in great time

Very good recommend quick delivery and high quality

This has not been delivered please refund me NOW

Cappuccino lovely as usual. But my fruit toast has arrived in a plastic bag and not toasted🤷🏻‍♀️ so I’m having to toast it myself not too happy about that

Drivers don't know where they are going when they come to my house as they keep going one or two doors away I not liking this at all

Ordered at 9.15. phoned Starbucks at 11.15 and they said order wasn't accepted yet by driver. 5 mins later got an update delivered at 10am. Do they have a time machine? Phoned back and someone picked up the phone but wouldn't speak to me, I heard someone in the background saying "just leave it" still don't have my coffee now need to wait 5 days on a refund and Starbucks ignored my second phone call. Won't be ordering again

First visit was rubbish, I thought I would give them the second visit to see if anything has changed nope still rubbish no Christmas menu no cups and no plates at 1:30pm also, got the order wrong had to settle for a mocha, “that was cold” nice, and not festive… if Costa wasn’t old-fashioned and moved with the times and let dogs in, I would never be in Starbucks again

Maybe have a sign before the drive thru instead of trapping cars in a long queue before notifying them it’s cash only.

Delivery driver has either opened my bag and took 2 cakes and a toastie out of it as the bag was busted and put in a roll and sausage which was opened that I never ordered. Or the Starbucks people have not read my order but the bag came opened. Won't be ordering again. Shocking

Breakfast rolls weren’t great but the drinks were lovely.

the drinks were completely empty and spilled all over the bag

Disappointed, cappuccino just warm, and no foam on the top as though it’s been lying. Egg bites no cooked and I am having to cook them. Delivery driver was lovely and delivered on time.

Perfect as always! Coffee roasting hot, and driver was lovely and polite as always s

My ice coffee is literally half empty and bag is full of spilled coffee

Great cheerfully staff even when run off feet

driver was nice when arriving. said there was no house number for delivery but it was on this so unsure how that happened - might be a system fault

driver had great manners excellent all round

better this time it piping hot not like leadtime just warm excellent this time round

2 people seeing driveway while 1 running busy front of shop although they were good at there job que went slowly nearly walked out

Driver not got a clue where he was going 😔 he stopped 3 times sat about for a couple of mins each time took ages getting out to deliver whichi was waving him down but blank me very much I don't think he knows where he going if you don't know an area then don't do it not happy but they are still hot