Mcdonald's Restaurant in Edinburgh, City of

10 minute wait for two flatbreads and a coffee. Wasn’t very busy, and flatbreads take 45 seconds to cook. Manager on front didn’t have a smile in her soul and I was late for work. No apology for the wait. West end McDonald’s is far better than any other store near town

Do not order for delivery. Waited 2 hours and order was cancelled. Very poor customer service. Avoid.

Good was fresh and warm. Butt the star of my visit was Helen who was so lovely to me and my friend. Her attitude warmed my evening. Will come back!

No thanks! It was dirty, got my order wrong. It was super busy so I can’t inviting a worker there. I know the workers are doing their best. But still go somewhere else.

Took about 2hr to make a McFlurry

It's a good and tidy place.staff are good especially sojan brother the service is elite .

14 mins for a bacon and egg McMuffin at the station, what happened to fast food? Nearly missed my train...

Didn’t put the sauces inside the bag but came early so was k

Receipt-printers not always working, also a bit narrow-spaced, otherwise an absolute place-to-be in Waverley station.

I would never give these chicken x9 selects even to my dog. You can't deal with the chicken, leave it. Its disgusting.

Seems to be getting slower by the week.

Charging for paper bags is wild (and of course not required in the UK).

The delivery driver was a nice guy and I got everything i ordered this time. Last two times I was missing a good bit of food. I’ve still not been compensated for.

when I got my order the juice had leaked in my meal deal back and my portion off fries was not there so disappointed normally everything is good but not last time and I use you alot

Ordered a standard cheeseburger off the saver menu; in other mcdonalds it's pretty fast to get that. This Mcdonalds left me waiting 15mins and I had to go get my train without it. Staff were just messing around giggling at each other.

The banana milk shake was watery and mushy. The mc chicken sandwich was disgusting the mayo on it didn’t even taste like mayo. I would no recommend this McDonald’s

The delivery driver completely ignored me. Made no eye contact and was downright miserable. I wished Wished I hadn’t tipped. Drivers don’t need to be beaming with joy but basic civility and eye contact is expected. Unprofessional , miserable, grump.

You’d expect a fast food restaurant at a train station to be fast enough to make a single wrap within 10minutes. Staff doing nothing and prioritising their own meals over customers, clearly a large management issue here.

Ordered without gherkin ? Yeah correct it came with gherkin ? Little wait for food to be redone, staff a little bemused and argumentative that the ticket didn’t say ? 3 times I asked for no gherkin when ordering at the till ? They wasn’t happy when I asked for fresh fries as they was left in the bag on the counter while they redone the burger ? and the big double mac is not as big as shown ? About the size they use to be years ago ?

Unfortunately juice was not packaged correctly therefore spilled into back leaving very little juice and into the mcflurries destroying the quality.

Chips here are massively undercooked they are WHITE coffee seems to be watered down. Worst experience ever. I would not return here

Security denied entry to pickup a pre-ordered meal 25 minutes before closing time because they were closed?!

the food is good but the burgers are smushed especially smaller burgers like the cheeseburger, hamburger, mayo chicken etc. the fries are also sometimes unseasoned but would recommend.

I ordered via the machine but it did not print a receipt. Fortunately, I found help from a friendly lady who helped me find my number and so I still received my order.

all pretty standard but they forgot to put sauces in the bag, which is pretty disappointing especially when you get nuggets.

went for breakfast, sojan is a g cleaner our tables when we came and left top guy yuno

Everything was excellent! Even with my phone number messing up on the app. The delivery guy was amazing

Bad service and manager jenn is so irresponsible for customer and staff is laughing at each other instead of solving kiosk printing problem n find customer’s order with proper solution the another manager understands n sortout the whole thing

in the UK they also have excellent veggie McPlant (similar to Burger King), while in the Czech Republic they can't even manage a 100-year-old carnivorous base!

Was attacked in the bar and hit in the face, glasses were broken! This place is apparently a meeting place for marginalized people and hooligans. I didn't get any support from the local and had to call the police to find my missing watch. Very sad experience!

Disgusting, workers don’t wear hair nets at all……they say to leave minimum 100 chargers so that is what I’m doing. This place is a disgrace

Refused burgers after 11:00 AM whats the point in McDonalds if they dont serve burgers?

portion of chips was distasstisfying for a standard/ normal portion of chips. I thought it is a small portion they gave me when I ordered a standard.

The Indian male employee cleaning up the trash is really humble and kind. I can feel the goodness in your eyes. A service that is like a ray of light in Edinburgh, where racism is rampant. People like this should become managers, really.

what a nice delivery guy you have there. delivering with a smile and seems humble. my toddler son loved him 💙 thank you man

Driver went past my place and drove 2 miles away before eventually coming back. My food is cold. This is not good enough.

Piping hot breakfast. Clean comfortable seats. Big thanku to Karthik for delighting the kids and sharing helpful tips to form a good Scotland itinerary.

Shocking. Wrong food delivered and took ages and can’t get through to customer services to let them know. Delivery driver was useless

I visited this mcdonalds branch Friday 17th May. I ordered a cheeseburger meal with a regular coke which I really enjoyed. I experienced stomach cramps/diarrhea 12 hours after eating with a touch of food poisoning which I have never experienced. Therefore I am asking for my money back from my order as I felt the food was not substantially cooked in the way it's meant to be done.

I did not see my order kindly refund my money

Triple-cheeseburger? Holy hell, we don't even have that in Prague. How about you shared some of your meat with your Inverness brothers tho, hm? (Please, read my Inverness McD review to get the full picture.)

Just, want to express our gratitude to the team, especially to Sojan and Syed Bilal, who helped as with the spiled food and made our experience unforgetable and we left with happy smiles. Thank you. Its always nice to meet good people.

Was all cold the driver spilt a juice in the stair and I had to mop up all the stair and since he spit the juice there was a juice short

Edit- JOSH can’t pack a bag of food even if his life depended on it. Food was cold when I received it and customisation instructions weren’t followed. Kiosk didn’t print receipt and was very laggy. Blonde haired manager was more interested talking to her friend rather than help her struggling team who were on pending orders in kitchen and on the front of house. Place was engulfed with Delivery drivers lingering around the area where the employees need to exit to do Table Service causing a blockage. Store toilets are disgusting despite you needing to use a pin-code to enter them. Customer Hosts are lovely and try to be attentive. However as soon as I had finished I had my rubbish taken away instantly and that felt like my queue to leave.

Good food, great service, comfortable sit in. We were helped by the manager which was nice. Went around 8:20 am, and it wasn't super busy and loud. All around great time for breakfast.

didn't receive my order I think we should be given our food with a 4 digit code as this is repatative not receiving food

Food was good as is normally, service is quick. Atmosphere is about as much as you get from a fast food restaurant.

Place is busy af and one of there own staff tried to take my phone THERE OEN STAFF!!! luckily my friend said something as I was ordering my stuff. There is also no toilets in the McDonalds you need to pay 50p just to go!!!

The driver couldn't find the flat despite giving details in the notes section of my order and also when he messaged me about it

The order arrived on time. However, our large cola split all over the paper bag to the point where it was only half full. We ordered a double cheeseburger and received a normal cheeseburger instead. Lastly, the dips we ordered weren’t in the bag. Glad for the fast delivery but very disappointed in the mistakes in our order and how carelessly it was packaged.

they dont have ANY food available, this is mad

Order a BBQ crispy rap with chips and it came cold the only thing I enjoyed was the juice, rude people and rude customers too not the best place to go my chips look like they were cooked over a over again no happy

the restaurant took over a hour to make the order

Driver seemed very distracted and took a full 5 minutes just to hand over the food

Ordered drinks with my order and the delivery guy didn’t have them in his just eat bag and couldn’t run down my stairs in my flat fast enough. I asked him to come back to my address with my 2 drinks, whither he will come back is a big fat chance! If he’s a decent egg.

Kept delaying my delivery time

Overflowing trash cans, no towels

never received any food even though in the app says I've received

Best driver that Just Eat have in this area. First time ever that my fries were still hot! Kudos to this guy

Some of my order was burnt and very very greasy compared to usual.

Very nice McDonald’s. Tasty food. I had a small fries and 6 chicken McNuggets.

Took 2 hours for my food to come, wasn’t happy!

Good enjoyed new burgers and ice cream so much better than before thumb up from me !!

Took over 2 hours to get a McDonald’s delivered, then half my order was missing and the chips came that looked like they had been laying under a heat lamp for the whole day and the rest of the order was stone cold

I only got half my order spoke to the delivery man just he just said I don’t have it no help what so ever

Staff are nice but the porridge i got was watery soup and it was cold.

Was hoping for my food to be hot but was disappointed as it was warm 😔

i understand the weather was terrible but it took 40 mins for my order to even be accepted and then another 45 minutes to be delivered despite being a 5 minute drive away , good food but disappointed

Juice spilled all over food, driver knew and left it at the door

Waited 40 minute from the driver arriving there. Food was called chips were old and re cooked as full of oil

Bien ! Un macdonalds como otro cualquiera.

Food came all wrong, requested with no onion etc... And all it came with all the wrong ingredients. Very busy with no seats available.

Went here today for a little lunch before a long shopping day🛍️I usually don't like burgers at all, but well done McDonald's👏I loved my burger! It's very rare for me to like a burger, especially a fast food burger 🥰Very tasty and hot. Chips were delicious as always, super crispy and warm. 🍟Unfortunately for me it was very busy. Very few seats and stranded drinks and spills everywhere...☹️ Of course the unexpected crowds today were no fault of the staff, but still the area being extremely busy and full made the atmosphere very uncomfortable 😅😅I would suggest if you go here during the festive period, get your food to takeaway and sit elsewhere 😁😁

I haven’t received anything from the restaurant. The order was placed around 0700 and the driver was at the restaurant for over an hour. Absolute shambles

Was 1 hour late turned up with just drinks no food , our kids are under 3 and we are on holiday , was told by McDonalds not there problem ! And got someone’s else drinks !!!! Angry mum !!!!

Initial delivery time was 10:00, food arrived at 10:50

Unfortunately Arrived 2 hours late but the driver was very nice

Très bon personnel très accueillant

Refusing an assistance dog is an offence and I will be informing the relevant bodies to report .

Security was terrible picking and choosing who they let in one member was ok the other terrible terrible. Came across so racist really not happy have video evidence

Food was stale on arrival even with a swift delivery time. Disappointing.

Food was over an hour late and stone cold when it arrived. Awful service very disappointed

Management are VERY POOR, can't be bothered to do table service. Instead she carried on with her gossiping to a pal

Place spotless staff friendly and helpful and food spot on

Cannot go wrong eat at McDonald's. But the hot chocolate not sweet like JB kia. So don't complaint because you are JB kia and not from scotland.

I was politely on my way to Maccies and I was freakin buzzin for me long pint cheers and my veggie dippes and this rude girl pushed me onto the tracks of the trains station but I got back up again I never fail in life I frickin jumped up and brushed it off and started walking I was like nothing can ruin my day when I get McDonald’s so I walked to maccies and then I go to the till and ask for veggie dips and this ugly speccy lady called miss Hanson turned around and took to the last veggie dipepr cuz he’s fattery so I tyrned alrund knocked her out and then walked away with his veggie dip then his gran turned around slapped me in the chest and put me to sleep

Very busy , ...m incredible crowded ...👥👥👥👥👥👥👥

Drink was spilled in the bag and leaked all over my porch.

Food lukewarm at best, bacon barely cooked, chips cold. Won't be back.

Poor delivery time and order cold

Waited over and hour food was marked as delivered and never came.

Food was freezing and juice spilled everywhere

Food was cold when arrived and was late.

Great food, great driver very happy

Bags were soaked through and meal in edible frozen cold

The time kept changing from ordering. The guy was lovely but if I’d know it was going to be so long I’d of cooked. I wouldn’t of ordered if I realised it was going to be over an hour from order to door. Disappointed.

Exquisite dining experience with the most wonderful waiting staff. Mayo chicken was divine.

Visité vers 13h un lundi, service efficace et rapide, tous les sandwiches et frites étaient chauds et savoureux :) Reçus avec le sourire

Enjoy stopping here on way from station staff are always very helpful food well cooked as usual with reasonable prices

Un pays, un mcdo ! Obligation d'y aller, il propose de nombreux choix en sandwich par rapport à d'autres pays. Des sauces différentes qu'en France et moins cher. Facile d'accès, il se trouve à côté de la gare, dans le centre commercial.